Royal Mail offers free parcel pick-up as delivery war looms
29/03/2021 | news | business | 164
The company offers free pick-ups from home for the next few weeks as it tries to boost its delivery business.
1
29/03/2021 15:21:20 27 3
bbc
Collection would be wonderful in cases where I have to drop the parcel at the post office where, there is always, always a queue and some customers seem to have very long transactions!
15
29/03/2021 15:55:58 29 1
bbc
Yeah, and some long transactions are because so many high-street banks have closed (customers told to use the PO - very slow for depositing cash takings of small businesses), or they're applying for passports, or driving licences or taxing vehicles, or returning unwanted on-line purchases (probably ordered 3 to try on, and return 2), and all the documents have to be checked.
2
29/03/2021 15:25:01 23 1
bbc
The reported scam has been going on for some months now. The way to deal with it is to check the parcel number quoted on Royal Mail's own website. If their trace system rejects the number then you know it is a scam.

This scam is also being conducted for other delivery companies such as Hermes and DPD. I have also received e-mails allegedly from these businesses but I buy from the High Street.
3
29/03/2021 15:28:03 23 2
bbc
It has been long overdue for Royal Mail to exploit its dominance in `last mile' delivery.

They even gave my local postman a bigger van to do all this, so this is getting serious.
134
30/03/2021 06:19:59 7 0
bbc
The last mile is a requirement of Royal Mail service - not imposed on other companies. Nor are other companies required to cover the whole of the UK,
4
29/03/2021 15:29:33 61 8
bbc
The amazing service from Royal Mail in delivering to people now has collections, great news. As for criticism of Royal Mail over Christmas. 20% of the work force were off due to sheilding or Covid risk, which Royal Mail paid it's employees in full. The 'self employed' delivery drivers from other firms get nothing if they don't show up for work, so would they stay at home if sick?
103
29/03/2021 19:30:06 7 16
bbc
Ha ha ha,,,what about all the casuals it treats with such disrespect? Low wages, zero hour contracts, uncertain shifts...Not the rosy picture on covid either with lots of workplace infections and poor preventative measures/systems. You an HQ troll? lol
163
30/03/2021 21:56:33 0 0
bbc
Amazing service

Agreed amazingly bad

Completely messed up several deliveries

Then the complaints process a complete joke

After 2 months delay on a parcel - multiple correspondence finally a refund of postage was offered as a “goodwill” gesture
5
29/03/2021 15:39:23 37 5
bbc
Great! Anything that helps Royal Mail survive gets my vote. I've never bothered with these "Johnny come lately" companies anyway.
6
29/03/2021 15:45:10 8 4
bbc
Royal Mail will need to improve their parcel tracking offering if they want to compete with the established collection/delivery companies.
55
29/03/2021 17:36:16 1 0
bbc
Agreed. Got email to say parcel would arrive around midday Saturday. It reached regional sorting office on Sunday, local office on Monday and was delivered on Monday. Pity I wasted four hours on Saturday waiting for it to arrive.
7
29/03/2021 15:46:03 3 1
bbc
I ordered a small item some years ago but the company was reluctant to post it to me as they had a carrier contract with someone else and I was told that it would take someone about 1hr round trip to the post Office +parking fee + waiting time. I did get my item but this pick up plan would surely be good in a similar situation.
8
29/03/2021 15:37:35 16 2
bbc
Good keep it British
9
29/03/2021 15:38:38 9 6
bbc
Very generous of the Royal Mail not to charge for picking up parcels till the end of May, NOT, when other companys are giving the same service of free collection already, I had a quote from the R/M to deliver a heavy package, the cost was over £50, Parcel Monkey collected it and delivered it within 24 hours for £13.50
10
29/03/2021 15:49:19 3 4
bbc
Excellent news from Royal Mail. Time to provide serious competition to the other parcel delivery companies who exploit their workers. And Royal Mail should advertise to encourage more mail to be sent eg Easter cards. Have recently sent Easter cards to a number of friends and relatives celebrating this important Christian festival.
11
29/03/2021 15:53:46 1 10
bbc
Excellent news.... probably one of the only businesses that Mrs Thatcher privatised that’s been a success.....
21
29/03/2021 16:07:36 11 0
bbc
Except she didn't. It was privatised in 2013 under the Cameron government.
22
29/03/2021 16:08:43 6 0
bbc
For heaven's sake. Royal Mail was privatised THIRTEEN YEARS after Margaret Thatcher left office.
And far from being a success, Royal Mail Ltd has been in a slow but steady decline for most of its existence.
12
29/03/2021 15:54:02 2 4
bbc
If your postie were to collect parcels when doing his normal delivery round, surely the Royal Mail could keep this service free.
17
29/03/2021 15:59:47 2 2
bbc
And you believe that the postman hanging around or completing paperwork should be done as a free service. Most companies do charge for time.
On the contray surely they should deliver free when collecting!
Of course if it is a gig economy you want for the postal service then you have a great business idea!
13
29/03/2021 15:55:04 3 3
bbc
Another nail in ensuring everyone sits on their butt, never leave the house, and spend all day moaning about lack of service.
19
29/03/2021 16:05:16 3 3
bbc
Until today - STAY HOME, SAVE LIVES, PROTECT THE NHS. Only doing what we were ordered to do..........
14
29/03/2021 15:55:33 14 2
bbc
I tried it for the first time this weekend. Worked brilliantly! Only downside is if this takes off there could be negative consequences for the future of the high street post offices.
33
29/03/2021 16:38:16 14 1
bbc
You still have a High street post office? You are so lucky, our Main post office disappeared years ago and is now a counter inside a shop.
34
29/03/2021 16:40:23 1 0
bbc
I hope they open more branches and reintroduce their current account. I’d bank with them
1
29/03/2021 15:21:20 27 3
bbc
Collection would be wonderful in cases where I have to drop the parcel at the post office where, there is always, always a queue and some customers seem to have very long transactions!
15
29/03/2021 15:55:58 29 1
bbc
Yeah, and some long transactions are because so many high-street banks have closed (customers told to use the PO - very slow for depositing cash takings of small businesses), or they're applying for passports, or driving licences or taxing vehicles, or returning unwanted on-line purchases (probably ordered 3 to try on, and return 2), and all the documents have to be checked.
16
29/03/2021 15:57:42 0 0
bbc
How about realising that a package is not only something you can hold in your hand but can be substantial? Perhaps even considering the merits of pricing it reasonably?
12
29/03/2021 15:54:02 2 4
bbc
If your postie were to collect parcels when doing his normal delivery round, surely the Royal Mail could keep this service free.
17
29/03/2021 15:59:47 2 2
bbc
And you believe that the postman hanging around or completing paperwork should be done as a free service. Most companies do charge for time.
On the contray surely they should deliver free when collecting!
Of course if it is a gig economy you want for the postal service then you have a great business idea!
18
29/03/2021 16:02:24 13 1
bbc
Typical luck for me - I spent well over half an hour waiting outside my local Post Office this morning to send a parcel - and now I read they'll pick it up for free..........
20
29/03/2021 16:05:39 7 4
bbc
yes if you have a printer and understand how to do it.
13
29/03/2021 15:55:04 3 3
bbc
Another nail in ensuring everyone sits on their butt, never leave the house, and spend all day moaning about lack of service.
19
29/03/2021 16:05:16 3 3
bbc
Until today - STAY HOME, SAVE LIVES, PROTECT THE NHS. Only doing what we were ordered to do..........
30
29/03/2021 16:33:33 0 1
bbc
Yes, but not prior to the lockdown! I WILL NOT SHOUT THIS AT YOU!!
31
29/03/2021 16:35:49 0 1
bbc
of course you are free to go for a walk, or dear I say it do some exercise which was also another suggestion of the goverment, i can see why you perhaps skipped that bit!!
18
29/03/2021 16:02:24 13 1
bbc
Typical luck for me - I spent well over half an hour waiting outside my local Post Office this morning to send a parcel - and now I read they'll pick it up for free..........
20
29/03/2021 16:05:39 7 4
bbc
yes if you have a printer and understand how to do it.
11
29/03/2021 15:53:46 1 10
bbc
Excellent news.... probably one of the only businesses that Mrs Thatcher privatised that’s been a success.....
21
29/03/2021 16:07:36 11 0
bbc
Except she didn't. It was privatised in 2013 under the Cameron government.
11
29/03/2021 15:53:46 1 10
bbc
Excellent news.... probably one of the only businesses that Mrs Thatcher privatised that’s been a success.....
22
29/03/2021 16:08:43 6 0
bbc
For heaven's sake. Royal Mail was privatised THIRTEEN YEARS after Margaret Thatcher left office.
And far from being a success, Royal Mail Ltd has been in a slow but steady decline for most of its existence.
23
29/03/2021 16:12:57 79 7
bbc
RoyalMail is far better and the posties are a part of our community infrastructure. Always my first choice ??
157
30/03/2021 12:13:23 0 0
bbc
So long as Royal Mail have to deliver to everywhere for the same price and other "services" can add surcharges for hard to reach places, Royal Mail will always be at a disadvantage. The surcharges should go.
24
29/03/2021 16:13:19 43 4
bbc
Hermes offer a doorstep service - Is that where they leave the parcel on your doorstep (for someone to pinch) when you are not at home?
29
29/03/2021 16:31:24 2 5
bbc
No they ask you to take it to their vehicle. That's not doorstep service.
132
30/03/2021 00:50:50 3 1
bbc
No, they don't bother to walk to your doorstep, but just lob it into your garden. Sometimes they don't even do that, but take it home for their own use or flog it to their mates or on eBay. Hermes are the worst delivery company, who take on "self employed" drivers who are not checked for criminal records. Do a Google search "hermes driver stole" and see how many cases come up. It's staggering.
135
30/03/2021 06:43:05 1 1
bbc
Or they leave it on some one else's doorstep, and send a puzzling photo.
146
30/03/2021 07:46:03 0 0
bbc
Must be the area you live in, ours is brilliant
25
29/03/2021 16:17:09 5 0
bbc
Paul
16:54
"If your postie were to collect parcels when doing his normal delivery round, surely the Royal Mail could keep this service free."

Have you even thought that through. Imagine 10 customers giving him parcels. His van is parked away while he walks with a BAG.

That said Royal Mail and posties are a different business to Royal Mail Parcels. They deliver door to door in a van.
63
29/03/2021 17:52:49 3 0
bbc
Just a minor point - Royal Mail posties are not different in some rural areas. I am a postie and I am expected to deliver RM letters/parcels/packages and also ParcelForce (which is a totally different company within the RM group. I am expected to deliver parcels up to 30kg, and my van is frequently full before I start my deliveries, with no room for any collections.
26
29/03/2021 16:27:39 6 7
bbc
Tbh I'd just like them to stop ripping us off with the price of stamps. When the stamp started to cost more than the Christmas card it was ridiculous, now it's challenging the price of the birthday card. It's ridiculous. Subsidise the letter post with your booming parcel business.
44
29/03/2021 17:11:27 5 0
bbc
It cost the same price to send a letter from your home to any other address anywhere in the UK including NI, the one price goes anywhere covers this by gaining on short distance sending and using the excess to cover long distance sending. The cost of the stamp is set by the regulator not RM itself.
52
29/03/2021 17:30:47 4 0
bbc
A first class stamp costs 85p and for that you can post a letter on a weekday afternoon and it will (usually) arrive at its destination, which may be hundreds of miles away, the next morning. I think that's pretty good. Even if it is only going a few miles, it would cost more to deliver it yourself. Plan ahead and second class is only 66p. Where are you buying your incredibly cheap cards?
57
29/03/2021 17:44:24 2 0
bbc
The penny post started in 1840. In real terms that would be around 43p today. It's actually double that at 85p for first class. However, the employees will have far better terms than they did in 1840 and far better terms than Hermes.
27
29/03/2021 16:29:01 3 12
bbc
Who's got a printer though, it's the 21st century. I haven't owned a printer for a decade! Everything is digital signature now.
28
29/03/2021 16:29:34 15 6
bbc
Can't be any worse than Hermes. When they picked up my last parcel I had to carry it to the car. Not good!!.
24
29/03/2021 16:13:19 43 4
bbc
Hermes offer a doorstep service - Is that where they leave the parcel on your doorstep (for someone to pinch) when you are not at home?
29
29/03/2021 16:31:24 2 5
bbc
No they ask you to take it to their vehicle. That's not doorstep service.
147
30/03/2021 07:46:45 0 0
bbc
Ours does and collects other Hermes ones to save us going to our local garage
19
29/03/2021 16:05:16 3 3
bbc
Until today - STAY HOME, SAVE LIVES, PROTECT THE NHS. Only doing what we were ordered to do..........
30
29/03/2021 16:33:33 0 1
bbc
Yes, but not prior to the lockdown! I WILL NOT SHOUT THIS AT YOU!!
19
29/03/2021 16:05:16 3 3
bbc
Until today - STAY HOME, SAVE LIVES, PROTECT THE NHS. Only doing what we were ordered to do..........
31
29/03/2021 16:35:49 0 1
bbc
of course you are free to go for a walk, or dear I say it do some exercise which was also another suggestion of the goverment, i can see why you perhaps skipped that bit!!
32
Jay
29/03/2021 16:38:09 17 4
bbc
It's called privatisation and not being funny but look at countries anywhere in the world and it costs you a lot more money to send letter Royal mail are quite cheap and would be even more cheaper if it was not privatise.........the biggest mistake when the government went ahead with it....
14
29/03/2021 15:55:33 14 2
bbc
I tried it for the first time this weekend. Worked brilliantly! Only downside is if this takes off there could be negative consequences for the future of the high street post offices.
33
29/03/2021 16:38:16 14 1
bbc
You still have a High street post office? You are so lucky, our Main post office disappeared years ago and is now a counter inside a shop.
58
29/03/2021 17:47:47 5 0
bbc
You have a counter inside a shop? You are still lucky.
14
29/03/2021 15:55:33 14 2
bbc
I tried it for the first time this weekend. Worked brilliantly! Only downside is if this takes off there could be negative consequences for the future of the high street post offices.
34
29/03/2021 16:40:23 1 0
bbc
I hope they open more branches and reintroduce their current account. I’d bank with them
35
29/03/2021 16:43:31 6 14
bbc
Why are people on here having a go at My Hermes. They are good value for money, reliable and the local couriers are very friendly and on the ball. Royal Mail are the worst, deliver to wrong address, take longer and charge a kings ransom for rubbish service
36
Jay
29/03/2021 16:48:58 23 4
bbc
Hermes have bad reputation if you pay peanuts expect rubbish workers..... Royal mail have been delivering since 1556 and still going strong because they pay a proper wage....
90
mc
29/03/2021 18:55:56 4 6
bbc
that is why prices keep going up and delivery times get worse i suppose
102
29/03/2021 19:27:01 1 1
bbc
You are wrong! You do not factor in all the low paid, zero hour contracts they operate with which add to the inefficiencies in the system. It is still poorly run company which could get better. A lot better!
125
29/03/2021 21:54:45 0 0
bbc
1516 actually
#RejointheEU Removed
Idiot. Removed
38
Jay
29/03/2021 16:52:57 0 2
bbc
SAD.......
39
29/03/2021 16:53:26 52 7
bbc
Royal Mail knocks spots off other delivery companies when it comes to employee integrity.
145
30/03/2021 07:45:29 0 2
bbc
Sorry but our Hermes delivery driver is brilliant, far better, on time, courteous, doesn't feel the need to knock on every window and door before racing up the path. Sorry I converted rarely use RM for parcels, letters only because we have to at present
40
29/03/2021 16:53:48 15 2
bbc
I hope Royal Mail eventually cotton on to the idea of drop shops - ie. customers can drop a package off at a local convenience store, supermarket etc. I use this service with other couriers and it’s great, I can drop packages off at the local corner shop on my drive to work, (and get a snack). Going to the post office would involve driving into the town centre, no parking nearby etc.
47
29/03/2021 17:18:40 4 0
bbc
It's about time they did. They have parcel boxes but they're not enough.

I asked my local post office why they didn't advertise to people that they could pre-pay online and simply drop their parcels off or scan their QR code to make service quicker, and was told they'd not make any money as it's specifically their selling of postage that they make money on and not just that items have gone via.
49
29/03/2021 17:10:54 1 0
bbc
On my, no parking. You don't have to use your legs and walk!! The inconvenience!
41
29/03/2021 16:51:11 6 5
bbc
Another blue party MISTAKE, another privatisation gone badly wrong.
53
29/03/2021 17:33:30 2 0
bbc
Au contraire

Precisely why they're now competing against the big boys instead of bordering on bankruptcy
42
Jay
29/03/2021 17:00:51 3 1
bbc
100% agree with you ....the money the government was making before privatisation was phenomenal ....David Camerons fault and a lot of people made a massive killing on the shares.....
82
29/03/2021 18:52:59 0 0
bbc
Was that Vince Cable's "Froth"?
43
29/03/2021 17:06:16 2 0
bbc
About time the Mail did this
26
29/03/2021 16:27:39 6 7
bbc
Tbh I'd just like them to stop ripping us off with the price of stamps. When the stamp started to cost more than the Christmas card it was ridiculous, now it's challenging the price of the birthday card. It's ridiculous. Subsidise the letter post with your booming parcel business.
44
29/03/2021 17:11:27 5 0
bbc
It cost the same price to send a letter from your home to any other address anywhere in the UK including NI, the one price goes anywhere covers this by gaining on short distance sending and using the excess to cover long distance sending. The cost of the stamp is set by the regulator not RM itself.
45
29/03/2021 17:16:36 3 1
bbc
They're still far behind. One of the problems with the system are the negative incentives the post offices have when it comes to service.

I asked the guy who runs my local why they didn't just put a sign up saying "pre-pay online, drop and go" so there wasn't a constant 30+ minute queue, he said they wouldn't make any commission that way. Very annoying when you actually NEED the counter service.
54
29/03/2021 17:35:20 6 0
bbc
You do understand that Royal Mail and Post Office Counters are two seperate companies. Royal Mail delivers post and parcels,The Post Office is just a shop you can drop post and parcels off at for Royal Mail to pick up.
64
29/03/2021 17:52:50 1 1
bbc
Their biggest problem is how many parcels disappear into a black hole.
46
DG
29/03/2021 17:16:38 2 0
bbc
First up, best dressed. Let the postal market war begin.
62
29/03/2021 17:51:01 2 0
bbc
Totally agree. Oh for the days of a jacket, tie and a cap.
89
mc
29/03/2021 18:53:36 0 0
bbc
in horrid shorts
40
29/03/2021 16:53:48 15 2
bbc
I hope Royal Mail eventually cotton on to the idea of drop shops - ie. customers can drop a package off at a local convenience store, supermarket etc. I use this service with other couriers and it’s great, I can drop packages off at the local corner shop on my drive to work, (and get a snack). Going to the post office would involve driving into the town centre, no parking nearby etc.
47
29/03/2021 17:18:40 4 0
bbc
It's about time they did. They have parcel boxes but they're not enough.

I asked my local post office why they didn't advertise to people that they could pre-pay online and simply drop their parcels off or scan their QR code to make service quicker, and was told they'd not make any money as it's specifically their selling of postage that they make money on and not just that items have gone via.
48
29/03/2021 17:20:51 22 3
bbc
At least theRoyal Mail workers will get paid a decent salary in comparison to other delivery companies who pay minimum wages.
101
29/03/2021 19:24:52 3 15
bbc
Are you an HQ troll? LOL...HAve you heard about the casuals/agency workers? RM relies on an army of low paid, zero hour contracts! Get your facts right!
40
29/03/2021 16:53:48 15 2
bbc
I hope Royal Mail eventually cotton on to the idea of drop shops - ie. customers can drop a package off at a local convenience store, supermarket etc. I use this service with other couriers and it’s great, I can drop packages off at the local corner shop on my drive to work, (and get a snack). Going to the post office would involve driving into the town centre, no parking nearby etc.
49
29/03/2021 17:10:54 1 0
bbc
On my, no parking. You don't have to use your legs and walk!! The inconvenience!
80
29/03/2021 18:35:40 1 1
bbc
That's fine if you have one or two parcels to send but some people have quite a lot more to send and using a car makes sense.
50
29/03/2021 17:25:45 5 3
bbc
Competition is good.
G’aun yersel Royal Mail.

????????????
51
29/03/2021 17:29:00 28 5
bbc
At least the Royal Mail workers will get paid a decent salary.
Not a minimum one !
88
mc
29/03/2021 18:53:10 5 5
bbc
about 40k
91
29/03/2021 18:58:00 3 0
bbc
Yes YOU will help pay it!
100
29/03/2021 19:23:26 0 5
bbc
You do not know how they operate. Using cheaper casuals/agency to fill gaps and adding to inefficiencies in the operation and the way they are booked on shifts. And not earning a decent wage or having any certainty of shifts etc, Not such a wonderful world of RM. Are you HQ? Ha ha
123
29/03/2021 21:28:05 0 2
bbc
Them tell Boris to increase the miminum wage, why should posties get more than min wage when the rest of us work longer and have to be on min wage?
26
29/03/2021 16:27:39 6 7
bbc
Tbh I'd just like them to stop ripping us off with the price of stamps. When the stamp started to cost more than the Christmas card it was ridiculous, now it's challenging the price of the birthday card. It's ridiculous. Subsidise the letter post with your booming parcel business.
52
29/03/2021 17:30:47 4 0
bbc
A first class stamp costs 85p and for that you can post a letter on a weekday afternoon and it will (usually) arrive at its destination, which may be hundreds of miles away, the next morning. I think that's pretty good. Even if it is only going a few miles, it would cost more to deliver it yourself. Plan ahead and second class is only 66p. Where are you buying your incredibly cheap cards?
92
mc
29/03/2021 18:58:10 0 3
bbc
the next day in your dreams try a week even their 24 hour guarantee delivery takes a week but they still charge full whack-sebd class gets there just as quick
41
29/03/2021 16:51:11 6 5
bbc
Another blue party MISTAKE, another privatisation gone badly wrong.
53
29/03/2021 17:33:30 2 0
bbc
Au contraire

Precisely why they're now competing against the big boys instead of bordering on bankruptcy
65
29/03/2021 17:54:16 0 0
bbc
The rate their charges have increased, they couldn't STILL go bankrupt could they?
75
29/03/2021 18:20:09 0 0
bbc
Ah ignorance personified.
45
29/03/2021 17:16:36 3 1
bbc
They're still far behind. One of the problems with the system are the negative incentives the post offices have when it comes to service.

I asked the guy who runs my local why they didn't just put a sign up saying "pre-pay online, drop and go" so there wasn't a constant 30+ minute queue, he said they wouldn't make any commission that way. Very annoying when you actually NEED the counter service.
54
29/03/2021 17:35:20 6 0
bbc
You do understand that Royal Mail and Post Office Counters are two seperate companies. Royal Mail delivers post and parcels,The Post Office is just a shop you can drop post and parcels off at for Royal Mail to pick up.
77
29/03/2021 18:34:01 4 0
bbc
Yes I do understand, but the post office wouldn't even exist without Royal Mail, and it's still the Royal Mail's product that the post office is selling under agreed terms that Royal Mail could negotiate changes to in order to improve their service.

This whole "oh they're different businesses" argument is just an excuse for no improvement to ever happen, it's just not valid.
6
29/03/2021 15:45:10 8 4
bbc
Royal Mail will need to improve their parcel tracking offering if they want to compete with the established collection/delivery companies.
55
29/03/2021 17:36:16 1 0
bbc
Agreed. Got email to say parcel would arrive around midday Saturday. It reached regional sorting office on Sunday, local office on Monday and was delivered on Monday. Pity I wasted four hours on Saturday waiting for it to arrive.
56
29/03/2021 17:43:39 19 2
bbc
Hopefully successful. Yodel, Hermes etal are absolutely diabolical service wise. I always prefer using RM where I can
26
29/03/2021 16:27:39 6 7
bbc
Tbh I'd just like them to stop ripping us off with the price of stamps. When the stamp started to cost more than the Christmas card it was ridiculous, now it's challenging the price of the birthday card. It's ridiculous. Subsidise the letter post with your booming parcel business.
57
29/03/2021 17:44:24 2 0
bbc
The penny post started in 1840. In real terms that would be around 43p today. It's actually double that at 85p for first class. However, the employees will have far better terms than they did in 1840 and far better terms than Hermes.
33
29/03/2021 16:38:16 14 1
bbc
You still have a High street post office? You are so lucky, our Main post office disappeared years ago and is now a counter inside a shop.
58
29/03/2021 17:47:47 5 0
bbc
You have a counter inside a shop? You are still lucky.
59
bbc
I'm still waiting for my shirt to be delivered 14 months on they just blame covid the light fingered rats Removed
67
29/03/2021 18:03:41 1 0
bbc
If you're still waiting, I would suggest you contact your seller and get the money back.

Pretty sure it's after 28 days that a parcel is declared as lost, so you've either had your money back already and still expecting a free shirt, or you don't know how to process a claim with the seller.
60
29/03/2021 17:48:33 16 2
bbc
Have not used this service and probably will not in the future. However, thank you to RM and our team of posties who turn up rain or shine bring joy in cards and parcels, bills not so joyful. Always with a smile. No problems with tracking system and parcels coming over from France and from Scotland have arrived intact. Detractors stop knocking a service many rely on.
87
mc
29/03/2021 18:52:39 1 7
bbc
a rarity lucky if our post only 2 weeks late
96
29/03/2021 19:14:11 1 3
bbc
Sorry, detractors are quite within their rights to "knock" a service that frequently lets them down, regardless of how many rely on it.

Our posties struggle daily to identify the difference between 4 houses in the road, all with house names clearly posted, I redeliver every day.

If you got food poisoning in a restaurant, would you not complain, because 20 others did not?
61
29/03/2021 17:50:58 6 1
bbc
The Public: Hermes, Yodel are absolutely awful and only pay their staff minimum wage to boot!

Also The Public: Royal Mail are outrageously priced, they're miles more expensive than their competitors

:SurprisedFace:
46
DG
29/03/2021 17:16:38 2 0
bbc
First up, best dressed. Let the postal market war begin.
62
29/03/2021 17:51:01 2 0
bbc
Totally agree. Oh for the days of a jacket, tie and a cap.
25
29/03/2021 16:17:09 5 0
bbc
Paul
16:54
"If your postie were to collect parcels when doing his normal delivery round, surely the Royal Mail could keep this service free."

Have you even thought that through. Imagine 10 customers giving him parcels. His van is parked away while he walks with a BAG.

That said Royal Mail and posties are a different business to Royal Mail Parcels. They deliver door to door in a van.
63
29/03/2021 17:52:49 3 0
bbc
Just a minor point - Royal Mail posties are not different in some rural areas. I am a postie and I am expected to deliver RM letters/parcels/packages and also ParcelForce (which is a totally different company within the RM group. I am expected to deliver parcels up to 30kg, and my van is frequently full before I start my deliveries, with no room for any collections.
45
29/03/2021 17:16:36 3 1
bbc
They're still far behind. One of the problems with the system are the negative incentives the post offices have when it comes to service.

I asked the guy who runs my local why they didn't just put a sign up saying "pre-pay online, drop and go" so there wasn't a constant 30+ minute queue, he said they wouldn't make any commission that way. Very annoying when you actually NEED the counter service.
64
29/03/2021 17:52:50 1 1
bbc
Their biggest problem is how many parcels disappear into a black hole.
53
29/03/2021 17:33:30 2 0
bbc
Au contraire

Precisely why they're now competing against the big boys instead of bordering on bankruptcy
65
29/03/2021 17:54:16 0 0
bbc
The rate their charges have increased, they couldn't STILL go bankrupt could they?
66
29/03/2021 17:59:10 6 3
bbc
Get behind Royal Mail who pay a wage...
86
mc
29/03/2021 18:51:36 2 0
bbc
and receive deluge of junk mail
98
29/03/2021 19:20:48 0 1
bbc
You do not know how they operate. Casuals/agency workers treated badly. Poor systems. Poor covid precautions. Not so rosy my friend!
I'm still waiting for my shirt to be delivered 14 months on they just blame covid the light fingered rats Removed
67
29/03/2021 18:03:41 1 0
bbc
If you're still waiting, I would suggest you contact your seller and get the money back.

Pretty sure it's after 28 days that a parcel is declared as lost, so you've either had your money back already and still expecting a free shirt, or you don't know how to process a claim with the seller.
68
29/03/2021 18:06:23 0 2
bbc
stick with only 1 capable delivering to all/remotest ,the PO.-it was never broken so why fix it for leeches,like US Fed EXp, DHL, etc expropriate Royal mail socialist.net
69
29/03/2021 18:07:24 6 2
bbc
Until Royal Mail offer half decent tracking like all other couriers do (one-hour delivery slots, notifications when your driver is a few stops away and such) then my business will always go to DPD et al.

RM are lagging years behind and clearly not adopters of technology to improve their service, now they're scrambling realising they've been left behind.
76
29/03/2021 18:22:11 6 3
bbc
The reason RM don't have one hour slots is due to being vastly busier than DPD. Their drivers don't deliver several bags of mail besides parcels
70
P S
29/03/2021 17:53:04 3 0
bbc
I have just tried to use this free collection only to find, after paying for the postage, that there is no collection in my post code area!
74
29/03/2021 18:19:45 5 2
bbc
Who delivers your post then?
If you have a postie they will collect it.
71
29/03/2021 18:13:32 2 1
bbc
And Hermes is good...yeah right. Use them once and they bombard your email for a how did we do and they don't give up either.

Have made their email spam and will never use them again because of this non stop spam
#RejointheEU Removed
72
bbc
Idiot. Removed
73
29/03/2021 18:19:17 1 0
bbc
No RWA will complain about his as it is “market forces” in action after “privatisation”.
To do do so would be HYPOCRISY and RWA’s don’t do that do they ????????????
70
P S
29/03/2021 17:53:04 3 0
bbc
I have just tried to use this free collection only to find, after paying for the postage, that there is no collection in my post code area!
74
29/03/2021 18:19:45 5 2
bbc
Who delivers your post then?
If you have a postie they will collect it.
53
29/03/2021 17:33:30 2 0
bbc
Au contraire

Precisely why they're now competing against the big boys instead of bordering on bankruptcy
75
29/03/2021 18:20:09 0 0
bbc
Ah ignorance personified.
69
29/03/2021 18:07:24 6 2
bbc
Until Royal Mail offer half decent tracking like all other couriers do (one-hour delivery slots, notifications when your driver is a few stops away and such) then my business will always go to DPD et al.

RM are lagging years behind and clearly not adopters of technology to improve their service, now they're scrambling realising they've been left behind.
76
29/03/2021 18:22:11 6 3
bbc
The reason RM don't have one hour slots is due to being vastly busier than DPD. Their drivers don't deliver several bags of mail besides parcels
85
mc
29/03/2021 18:51:05 1 0
bbc
when rm are used by amazon i get an email saying delivery up to 8pm then at 8pm it updates to say delivery may be later within a week but usuakky never turns up worse than hermes
54
29/03/2021 17:35:20 6 0
bbc
You do understand that Royal Mail and Post Office Counters are two seperate companies. Royal Mail delivers post and parcels,The Post Office is just a shop you can drop post and parcels off at for Royal Mail to pick up.
77
29/03/2021 18:34:01 4 0
bbc
Yes I do understand, but the post office wouldn't even exist without Royal Mail, and it's still the Royal Mail's product that the post office is selling under agreed terms that Royal Mail could negotiate changes to in order to improve their service.

This whole "oh they're different businesses" argument is just an excuse for no improvement to ever happen, it's just not valid.
78
29/03/2021 18:34:21 3 3
bbc
Royal Mail seem to pay decent wages plus a pension so I will support them as they diversify.
94
You
29/03/2021 19:09:45 0 1
bbc
Im so glad.
97
29/03/2021 19:18:53 0 1
bbc
You clearly are not aware of how they operate. They take on many casual workers/agency workers and the systems are chaotic, meaning many people are kept dangling on whether they have shifts or not, day to day...this means if shifts needed to pay bills sometimes it's an email lottery. This also means the managers have uncertainty as to quality of staff and numbers. Messy. Not so neat as pay well!
79
29/03/2021 18:34:35 1 0
bbc
First lockdown I brought my husband a laptop on line. The delivery date was uncertain, but we woke up one morning to a card from RM pushed through the letterbox to say they tried to deliver, but no one in. It was a real real early morning delivery.
On going down to collect it from the nearest delivery RM they were closed only open for 2 hours, and closed at 9am everyday except Sunday not open.
104
29/03/2021 19:30:57 1 0
bbc
And??
49
29/03/2021 17:10:54 1 0
bbc
On my, no parking. You don't have to use your legs and walk!! The inconvenience!
80
29/03/2021 18:35:40 1 1
bbc
That's fine if you have one or two parcels to send but some people have quite a lot more to send and using a car makes sense.
81
29/03/2021 18:39:51 1 0
bbc
Royal Mail has a HUGE opportunity.

It feels like it should be part of the community and a service that provides VALUE.

This should be its USP over the German rivals - dpd, Hermes etc.
42
Jay
29/03/2021 17:00:51 3 1
bbc
100% agree with you ....the money the government was making before privatisation was phenomenal ....David Camerons fault and a lot of people made a massive killing on the shares.....
82
29/03/2021 18:52:59 0 0
bbc
Was that Vince Cable's "Froth"?
83
29/03/2021 18:55:05 0 2
bbc
Great plan EXEPT Have you tried using it? More than one parcel(small) forget it!
84
29/03/2021 18:55:39 0 2
bbc
Oops Except!
76
29/03/2021 18:22:11 6 3
bbc
The reason RM don't have one hour slots is due to being vastly busier than DPD. Their drivers don't deliver several bags of mail besides parcels
85
mc
29/03/2021 18:51:05 1 0
bbc
when rm are used by amazon i get an email saying delivery up to 8pm then at 8pm it updates to say delivery may be later within a week but usuakky never turns up worse than hermes
66
29/03/2021 17:59:10 6 3
bbc
Get behind Royal Mail who pay a wage...
86
mc
29/03/2021 18:51:36 2 0
bbc
and receive deluge of junk mail
60
29/03/2021 17:48:33 16 2
bbc
Have not used this service and probably will not in the future. However, thank you to RM and our team of posties who turn up rain or shine bring joy in cards and parcels, bills not so joyful. Always with a smile. No problems with tracking system and parcels coming over from France and from Scotland have arrived intact. Detractors stop knocking a service many rely on.
87
mc
29/03/2021 18:52:39 1 7
bbc
a rarity lucky if our post only 2 weeks late
51
29/03/2021 17:29:00 28 5
bbc
At least the Royal Mail workers will get paid a decent salary.
Not a minimum one !
88
mc
29/03/2021 18:53:10 5 5
bbc
about 40k
93
29/03/2021 19:06:45 5 1
bbc
You have no idea what they earn stop trolling even a miserable attempt at humour if that was what was intended
122
29/03/2021 21:20:05 4 0
bbc
Sorry to disabuse you re your supreme knowledge but you don't know what you are talking about, I'm on a permanent contract and get less that 16k per annum
148
30/03/2021 07:47:48 0 1
bbc
40k to be late with deliveries? Shocking
149
30/03/2021 07:48:10 0 1
bbc
I think you mean 14k, no way RM pay 40k
46
DG
29/03/2021 17:16:38 2 0
bbc
First up, best dressed. Let the postal market war begin.
89
mc
29/03/2021 18:53:36 0 0
bbc
in horrid shorts
36
Jay
29/03/2021 16:48:58 23 4
bbc
Hermes have bad reputation if you pay peanuts expect rubbish workers..... Royal mail have been delivering since 1556 and still going strong because they pay a proper wage....
90
mc
29/03/2021 18:55:56 4 6
bbc
that is why prices keep going up and delivery times get worse i suppose
51
29/03/2021 17:29:00 28 5
bbc
At least the Royal Mail workers will get paid a decent salary.
Not a minimum one !
91
29/03/2021 18:58:00 3 0
bbc
Yes YOU will help pay it!
52
29/03/2021 17:30:47 4 0
bbc
A first class stamp costs 85p and for that you can post a letter on a weekday afternoon and it will (usually) arrive at its destination, which may be hundreds of miles away, the next morning. I think that's pretty good. Even if it is only going a few miles, it would cost more to deliver it yourself. Plan ahead and second class is only 66p. Where are you buying your incredibly cheap cards?
92
mc
29/03/2021 18:58:10 0 3
bbc
the next day in your dreams try a week even their 24 hour guarantee delivery takes a week but they still charge full whack-sebd class gets there just as quick
110
29/03/2021 19:46:51 0 0
bbc
We obviously have different experiences. I generally find them very good.
88
mc
29/03/2021 18:53:10 5 5
bbc
about 40k
93
29/03/2021 19:06:45 5 1
bbc
You have no idea what they earn stop trolling even a miserable attempt at humour if that was what was intended
78
29/03/2021 18:34:21 3 3
bbc
Royal Mail seem to pay decent wages plus a pension so I will support them as they diversify.
94
You
29/03/2021 19:09:45 0 1
bbc
Im so glad.
95
29/03/2021 19:12:26 2 0
bbc
Royal Mail will collect a considerable amount of business from Hermes accounts

from my own experience Hermes where they have such accounts as M&S and

is Lakeland is appalling

How they obtained business from these firms is beyond belief
60
29/03/2021 17:48:33 16 2
bbc
Have not used this service and probably will not in the future. However, thank you to RM and our team of posties who turn up rain or shine bring joy in cards and parcels, bills not so joyful. Always with a smile. No problems with tracking system and parcels coming over from France and from Scotland have arrived intact. Detractors stop knocking a service many rely on.
96
29/03/2021 19:14:11 1 3
bbc
Sorry, detractors are quite within their rights to "knock" a service that frequently lets them down, regardless of how many rely on it.

Our posties struggle daily to identify the difference between 4 houses in the road, all with house names clearly posted, I redeliver every day.

If you got food poisoning in a restaurant, would you not complain, because 20 others did not?
78
29/03/2021 18:34:21 3 3
bbc
Royal Mail seem to pay decent wages plus a pension so I will support them as they diversify.
97
29/03/2021 19:18:53 0 1
bbc
You clearly are not aware of how they operate. They take on many casual workers/agency workers and the systems are chaotic, meaning many people are kept dangling on whether they have shifts or not, day to day...this means if shifts needed to pay bills sometimes it's an email lottery. This also means the managers have uncertainty as to quality of staff and numbers. Messy. Not so neat as pay well!
66
29/03/2021 17:59:10 6 3
bbc
Get behind Royal Mail who pay a wage...
98
29/03/2021 19:20:48 0 1
bbc
You do not know how they operate. Casuals/agency workers treated badly. Poor systems. Poor covid precautions. Not so rosy my friend!
99
29/03/2021 19:23:15 0 2
bbc
I try to ensure that when someone is sending me something that they know I would NEVER use Parcelforce. They are really unhelpful and don't even provide their drivers with your mobile phone details even if you ask them to.
The reason they give is that they are the drivers personal phones. It would save so much hassle. Give me DPD or DHL anyway.
51
29/03/2021 17:29:00 28 5
bbc
At least the Royal Mail workers will get paid a decent salary.
Not a minimum one !
100
29/03/2021 19:23:26 0 5
bbc
You do not know how they operate. Using cheaper casuals/agency to fill gaps and adding to inefficiencies in the operation and the way they are booked on shifts. And not earning a decent wage or having any certainty of shifts etc, Not such a wonderful world of RM. Are you HQ? Ha ha
130
29/03/2021 22:51:52 0 0
bbc
How would you know? You are probably still in bed after the Postie has posted your giro