Santander to close more than 100 branches
25/03/2021 | news | business | 893
The bank says 840 staff will be affected by the decision although it will try to offer them roles elsewhere.
1
25/03/2021 10:57:31 6 7
bbc
Great, thanks a bunch, bankers.

Not.
33
25/03/2021 11:08:34 0 1
bbc
SO YOU ARE THE LOST LORD LUCAN UNDER A SUDANAME!!
2
25/03/2021 10:57:39 191 9
bbc
Will there be anything left on the High Street after lockdown ends?
26
25/03/2021 11:06:32 104 24
bbc
No, but that's the general idea. No shops, no pubs, no restaurants, no nothing.
29
25/03/2021 11:07:46 19 6
bbc
Climate change activists and those annoying woke things from Shelter with petitions and donation forms will still be out there along with rough sleepers.
32
25/03/2021 11:08:31 7 1
bbc
... just the street!
99
25/03/2021 11:22:20 14 1
bbc
Other than barbers, pound shops & betting shops nope
126
25/03/2021 11:30:20 6 1
bbc
Shops may be converted to flats/apartment blocks..
203
25/03/2021 11:44:11 4 1
bbc
Charity shops will still be there and we desperatly need more charity shops, dont'we?
305
25/03/2021 12:09:15 3 3
bbc
Was that much of it before Lockdown? if in doubt, blame lockdown, you'll get up votes
363
25/03/2021 12:19:06 1 1
bbc
all part of the great reset ..no reason to go outside ..so NOT allowed ...
376
25/03/2021 12:22:13 2 1
bbc
yes food banks....with gruel for the masses and we thank our masters for allowing us to have some gruel
440
25/03/2021 12:45:20 0 1
bbc
the 'new normal' is frightening
441
25/03/2021 12:45:32 1 2
bbc
Hopefully not. They serve no use or purpose. I have not been in one in a decade.
464
25/03/2021 12:50:35 0 1
bbc
Not if the catastrophe capitalistst in the cabinet have their way. They have bet BIG against the high street. They are all deep in the pockets of online/global corporations now....BIGLY.
479
25/03/2021 12:53:59 3 2
bbc
The High Street was a concept developed in the middle ages and grew to dominate shopping . Now we have computers, the internet, mobile phones and well established delivery networks it has little relevance. Covid has made this obvious
527
25/03/2021 13:09:55 0 0
bbc
yes... LITTER - CHEWIING GUM - DOG POO & FLY TIPPING - GRAFITTI !! Welcome to the new look high street in 21st centaury Britain
585
25/03/2021 13:31:33 0 0
bbc
Yes charity shops they still be there
696
25/03/2021 14:23:28 0 0
bbc
Yes. Apartments.
713
25/03/2021 14:33:56 0 0
bbc
I am look forward to the re-opening of nothing on 12th April...

Ooh look a tumbleweed....
762
25/03/2021 15:30:15 0 0
bbc
Charity shops, that's it
805
25/03/2021 17:31:50 0 0
bbc
Just the pawnbrokers.
849
25/03/2021 20:05:53 0 0
bbc
Even the charity shops have all closed about the only thing we've got left on our High St, is bookies.
3
25/03/2021 10:58:14 408 5
bbc
I blame Ant & Dec. All was good until they took over!
28
25/03/2021 11:07:40 172 261
bbc
I have no idea what Ant&Dec is, but a little research tells me you guys let a foreign bank take over what was once a proud bastion of Britishness. Shame on you, it doesn't surprise me this bank is now in trouble. The whole of Spain is in trouble.
30
25/03/2021 11:07:47 43 0
bbc
The amount they were probably paid could have kept some branches open.
79
25/03/2021 11:18:21 31 4
bbc
How much did they pay those two ******
280
25/03/2021 11:52:18 8 0
bbc
Slash interest rates and pay two clowns massive amounts to take the mickey out of customers.
403
25/03/2021 12:33:48 1 0
bbc
my thoughts exactly!
481
25/03/2021 12:54:34 0 0
bbc
Indeed! Let me juxtapose for you:
"Britain's Got Talent"
"Ant & Dec"
542
25/03/2021 13:14:58 1 0
bbc
Well said, sir. They bring little to the table.
661
25/03/2021 14:01:39 0 0
bbc
?????
716
25/03/2021 14:37:20 0 0
bbc
Never buy anything advertised by Ant and Dec (they're always left and right of the screen for reference) or Éamonn Holmes. Please feel free to add others.
4
25/03/2021 10:58:14 96 4
bbc
This will come as no surprise to many, however citing that in the middle of a pandemic more people are banking online is a bit of a laugh.
44
25/03/2021 11:11:40 34 3
bbc
The one thing you cant do with Santander is deposit cheques on line - the US branches can - come on get your act together!

So you have to go down to the branch and queue to use the machines inside the branch. I have used the post office, but the cheque went astray so I don't trust them to do it.
461
25/03/2021 12:50:25 3 7
bbc
What's a cheque? I haven't seen one of those in over 20 years. Join the 21st century!
828
25/03/2021 18:24:19 0 0
bbc
But its aprovable fact, I have put my mothers account all online ,now wouldnt go back to old way its so much easier
5
25/03/2021 10:58:40 125 9
bbc
The reason why know one visits the branches is because they have cut staff right back to one cashier and the wait can sometimes be half an hour. Useless
8
25/03/2021 10:59:54 13 139
bbc
A me, me,me, post.
22
25/03/2021 11:05:03 3 30
bbc
Golly! Half an hour! Can't spare that out of your busy frantic day?
By the looks of the people I see in any queues nowadays
you can just use the time to do some useful phone work :-)
93
01
25/03/2021 11:02:46 16 0
bbc
Half an hour? I wish the queues were that short!
6
25/03/2021 10:59:18 1 1
bbc
well I never! did you ever! all the time.
7
25/03/2021 10:59:28 12 6
bbc
The business paradigms are changing.
This is the nature of things.
Adapt or be left behind, and that applies so much to senior business executives.
48
25/03/2021 11:12:39 11 6
bbc
Maybe some older people cannot change like the I want it now generation. Try and get your inheritance money from your parents or grandparents when they pass away without visiting a branch. Selfish individual.
5
25/03/2021 10:58:40 125 9
bbc
The reason why know one visits the branches is because they have cut staff right back to one cashier and the wait can sometimes be half an hour. Useless
8
25/03/2021 10:59:54 13 139
bbc
A me, me,me, post.
31
25/03/2021 11:08:20 28 1
bbc
Why should you have to queue for half an hour? Fine if you are young and fit, but what about the elderly and disabled? I am reasonably fit 61, but my back and hips ache if I have to stand in one place for any time
294
25/03/2021 12:04:35 11 1
bbc
In what way Leaguefan?
460
25/03/2021 12:50:20 13 1
bbc
What a silly statement. Grow up!
9
25/03/2021 11:00:08 8 6
bbc
Hardly surprising, let's be honest. If you need cash then use post offices or ATMs, if you want face to face interaction for something big like a new account or mortgage then travel to a larger branch.
This is just normal
10
25/03/2021 11:00:14 122 10
bbc
As the banks opening hours are limited and the service minimal it’s not surprising few people use them . Their service during the pandemic has been shocking . Fraud will now continue to increase on line with little thought to customers.
482
25/03/2021 12:54:48 26 3
bbc
Which will not be helped by staff working from home
842
25/03/2021 19:17:38 0 0
bbc
Yes but the Fraud is YOUR FAULT, not the Banks !
11
25/03/2021 11:00:17 137 4
bbc
City Centre's will soon become City Centre Gardens for people to take a break working from home.
42
25/03/2021 11:11:37 90 2
bbc
That might be ok for cities. But what about smaller towns and those villages that rely on physical banks? Where do the independent shops and market traders go for their change and banking?
92
01
25/03/2021 11:02:01 8 1
bbc
No, they'll become a "playground" for yobs!
287
25/03/2021 12:02:05 18 5
bbc
Once there were blacksmiths on the high street, cart makers and shops that sold lace. Kids worked down the mines at 14 and the air was full of smog. You know what, times change. Always have and always will. Adapt and survive or try and buck it and fail.
422
25/03/2021 12:41:24 0 0
bbc
Ha ha you made me laugh , maybe you are right !
709
25/03/2021 14:30:28 1 0
bbc
Changes are happening all the time and we will have to adapt or we will be left behind. It is unfortunate but this is the reality now.
12
25/03/2021 11:00:53 300 10
bbc
Funny that. Drive down Hornchurch high street most days and there are queues outside almost all the bank branches. Not all for ATM either. There is clearly still a need for easy to reach personal banking.
54
25/03/2021 11:13:47 91 12
bbc
I like what Nationwide has announced; let their staff choose where to work from. If a bunch of them choose to work from a branch office close to them you kill to birds with one stone (can we still say that?).

I believe that's how it used to work some years ago.
226
25/03/2021 11:51:48 8 4
bbc
Of course, the queue outside is totally unrelated to social distancing rules and extreme limitations on how many people can be inside the branch at any given time...
Removed
362
25/03/2021 12:21:01 1 0
bbc
I find the same!
395
25/03/2021 12:31:17 0 0
bbc
How right you are. The NatWest in Hornchurch and Barclays looks like a Next sale. I just transfer money to the Halifax as the queue is shorter.
407
25/03/2021 12:28:40 8 0
bbc
Indeed, I walk down Rickmansworth High Street, every morning, and the only premises where there is always a queue are the Banks, sometimes 7 or 8 people on the pavement. However the Santander branch has been 'temporarily closed' for over a month to 'safeguard workers health...' This does not encourage visitors!
617
25/03/2021 13:41:50 0 0
bbc
Reason for the queues is down to Covid and the number of people allowed in the bank. Its the same all over the country.
761
25/03/2021 15:28:34 0 0
bbc
Absolutely true, you can't get in most branches, but it's all about profit and loss
818
25/03/2021 18:00:16 0 0
bbc
Must admit I do wonder why people need to go in to a branch these days. Can't remember the last time I needed to.
13
25/03/2021 11:01:02 0 0
bbc
For some years we have only had one branch in the centre of Doncaster so people have had to travel into town so they look like having to travel further now!
14
25/03/2021 11:01:02 33 23
bbc
People will have something new to be angry about today even though they probably never need to go into a bank branch anyway
417
25/03/2021 12:39:34 9 0
bbc
Daily announcements of peoples' jobs on the scrapheap doesn't do it for you then.
15
25/03/2021 11:02:33 49 4
bbc
RIP town and city centres.
646
25/03/2021 13:52:28 8 0
bbc
RIP Santander!
16
25/03/2021 11:03:04 60 4
bbc
Whilst online banking has increased, the fact is that for years banks have steadily made it more and more unpleasant for customers to visit branches. The waits have got longer and you can hardly ever actually talk to someone. The 'old' banks will be a thing of the past when customers do move to 'new' banks. Good riddence to them.
Convict Julian Assange. Removed
77
25/03/2021 11:17:31 5 0
bbc
Chicken, egg; egg, chicken.

Fewer people visit branches, so banks cut staffing levels; lower staffing levels mean that people may have to wait longer to be attended to in-branch; people don't like waiting even a few minutes, so they eschew branch visits.
167
25/03/2021 11:37:18 12 1
bbc
A large part of that is that bank branches have largely ceased to be about banking "services". They are now mostly "shops" trying to sell you their financial "products". Almost anything else and you get a blank stare from the bank staff and advised to use phone banking
450
25/03/2021 12:36:34 0 1
bbc
Agree. The last time I went into a bank branch, I had poo thrown at me. Very unpleasant. I now bank online.
17
25/03/2021 11:03:05 8 6
bbc
Hopefully there will be plenty of home-based roles for the staff who are losing their branch jobs. At some point you can't really blame the banks any more, hardly anyone actually visits a branch any more and most banking, credit cards, loans and mortgages can all be dealt with over the phone or line.

Doesnt suit everyone but that's the way the world is going.
18
25/03/2021 11:03:30 254 3
bbc
Maybe part of the problem is people closing their 123 accounts. Interest gone from 3% up to 20K to 0.3%. For some that won't cover the monthly fee.
37
25/03/2021 11:10:26 53 44
bbc
YOU MEAN 321 & YOU FOUND DUSTY BIN
141
25/03/2021 11:32:20 10 10
bbc
Yup, I closed mine for that exact reason. I certainly wasn't prepared to pay a spanish bank to hold my money when I could put it into a british bank that wouldn't.
172
25/03/2021 11:38:15 4 4
bbc
NatWest Reward account still more than covers the fees.
451
25/03/2021 12:48:21 5 1
bbc
Moved away for this exact reason
495
25/03/2021 12:58:16 7 0
bbc
Core problem is property costs and business rates etc, it must cost more than £100K a years to keep a bank open on the high street. Multiplied by 111 branches....what would anyone do?
636
25/03/2021 13:48:24 5 1
bbc
Exactly, I closed our 123 accounts for this reason and only last week I also cancelled their credit card as it's no longer worthwhile having.
19
bbc
HOW COULD THE UK HAVE BEEN SO STUPID TO ALLOW A COUNTRY WITH CORRUPTION & NEAR BANKRUPT TO HAVE TAKEN OVER THE ALLIANCE & LEICS IN THE FIRST PLACE!!! Removed
38
25/03/2021 11:10:31 2 1
bbc
corruption is here as well . the banks are closing because we have been thought to do everything online...don' t blame one particular bank but the system.
60
25/03/2021 11:14:45 0 0
bbc
??????????????????????
20
25/03/2021 11:04:24 7 0
bbc
It will be the first adopters who can “offload” expensive buildings for a good price or eliminate large rents and rates bills who will make the biggest gains of the move to working from home.

Unintended consequences will include impact on businesses reliant on office staff spend and on council business rates revenues.
21
MVP
25/03/2021 11:04:46 82 7
bbc
Just last month Santander reported profits of €5 billion.

And I do not think that anyone seriously believes that 840 staff who have been put at risk will all be re-deployed in the business.
324
25/03/2021 12:14:06 16 10
bbc
Not Santander UK then, they report in £'s
5
25/03/2021 10:58:40 125 9
bbc
The reason why know one visits the branches is because they have cut staff right back to one cashier and the wait can sometimes be half an hour. Useless
22
25/03/2021 11:05:03 3 30
bbc
Golly! Half an hour! Can't spare that out of your busy frantic day?
By the looks of the people I see in any queues nowadays
you can just use the time to do some useful phone work :-)
608
25/03/2021 13:37:32 8 1
bbc
What if your lunchbreak is half an hour, and you work a few miles out of the town centre? By the time you've parked the car, sprinted to the bank, and got in the queue, it's time to turn around and go back to work.
23
25/03/2021 11:05:17 6 6
bbc
Banks are arguably a public service, not just private companies.

The economy runs on (our) money, so reasonable access to it should be a right. The push toward e-money should be resisted because it leads to these types of decisions.

If banks are (supposedly) struggling with high overhead (who believes that right) they should find ways to be more profitable, like sharing not shutting premises!
57
25/03/2021 11:14:28 3 1
bbc
No banks are a private “money making machine “. They don’t make anything tangible just rely on trust and imagination.
24
Bob
25/03/2021 11:05:45 738 22
bbc
How to close a bank/building society branch:
Step 1. Reduce opening hours to be just a few hours a day.
Step 2. No longer open on weekends.
Step 3. Claim no one uses the branch.
Step 4. Close the branch.
Replace "bank/branch" with "health service", and "close" with the word "sell" and you've got your hidden Conservative manifesto plan right there. Removed
62
25/03/2021 11:14:55 56 1
bbc
Also, refurbish the branch and reduce the number of counters and staff on duty.
63
25/03/2021 11:14:58 51 3
bbc
Lloyds and Natwest have been doing this for years. Its a tried and tested measure. Make sure you also add ' Open odd days of the week' to confuse the customer base.
64
25/03/2021 11:15:03 49 2
bbc
And don't ask your customers what they want.
122
25/03/2021 11:29:37 47 1
bbc
1) Reduce hours down to Tuesdays only between the hours of 10 and 2.
2) Close branch and claim there's another one "near by" approx 15 miles.
3) Repeat steps 1 & 2 until closest branch is a good 6 hour job on rubbish public transport.
143
25/03/2021 11:33:01 38 3
bbc
Yes before the pandemic, many banks were Mon-Fri 9-4(or 5pm) and half day Saturday. Now they are 10-2 four days a week.
204
25/03/2021 11:45:06 37 2
bbc
A very similar strategy to that employed by British Rail in the 50s and 60s to close cross country and branch railway lines.
228
25/03/2021 11:52:06 6 1
bbc
Spot o
264
25/03/2021 11:59:07 12 0
bbc
That sounds about right. Since I work the typical core hours like most people I've not been able to visit a branch of my bank during the week in years, especially as they closed the ones on the outer edges of town leaving only the ones in the town centre. Weekends is again very limited hours and there was always a lot of people in who were probably in the same situation as me.
306
25/03/2021 12:09:43 1 0
bbc
The other way the Banks close branches, is to introduce bank accounts, but the customer has to have a online account to be able to have these accounts.
331
25/03/2021 12:15:43 1 0
bbc
Plus you have a Godsend with a pandemic so fewer people want to visit town to shop or visit a bank so clearly your footfall is lower - sorted!!!
349
25/03/2021 12:17:11 2 0
bbc
Under Step 1 also add the fact that there is a reduced list of activities they will let you carry out due to pandemic thus reducing the reason for visiting a branch
381
25/03/2021 12:26:57 2 1
bbc
A ploy used by Dr Beeching to close a swathe of our rail lines in the early sixties.
433
25/03/2021 12:43:32 3 1
bbc
Exactly, I live near a small village and that just what happened to all the banks, then they reduced the Post office hours so we have a 36 -48 mile round trip to find a Bank open.... that's when you feel you can travel but Banking is essential in my view !!
435
25/03/2021 12:44:07 0 0
bbc
Spot on
480
25/03/2021 12:54:25 5 0
bbc
You forgot part of stage 3: Claim nobody uses it during a pandemic when we have been told to stay at home.
496
25/03/2021 12:58:23 0 0
bbc
You forgot...

Step 5. Profit
498
25/03/2021 12:59:04 0 0
bbc
Yes exactly. It's proven to work at Barclays, Lloyds, TSB, HSBC, Building Society branches and will work for Santander. Good job we can use Post Offices, who are now the face of the faceless banks, subject to opening times.
499
25/03/2021 12:59:18 3 0
bbc
Totally agree. They have made it impossible for working people to use them that there’s just no point anymore - I needed to pay cash into my bank and for the first time ever I did this in the post office... why? Because the banks hours are extremely inconvenient. What is the logic and sense behind not opening at the weekend?
513
25/03/2021 13:06:03 1 0
bbc
isn't this what has happened to most police stations over the years ?
516
25/03/2021 13:07:23 1 0
bbc
Ah yes, the Beeching strategy.
539
25/03/2021 13:14:21 1 0
bbc
I rarely need to go to a branch, do 99% of banking online, haven't drawn out cash from an ATM for over a year, most businesses don't need cash for a transaction so no longer have the need to pay cash in / get change, but it would be good to know there are some left somewhere because there is always that one time when you just need to speak to a person face to face for advice or to sort a problem
577
25/03/2021 13:28:43 0 0
bbc
You're so right. I like to bank in person and online but the opening hours now make it difficult. I go out early and get back home by 9.15am usually. I have to use public transport which is too busy later in the day.
25
25/03/2021 11:06:17 211 9
bbc
I don't know why banks don't find a way to let each other's customers use their branches. They already do it with the ATM machines.

The vast majority of people only need to use a branch once in a while. Being able to pop into the nearest one, regardless of which bank it is, would save a lot of hassle for the customers and save a lot of money for the banks.
43
25/03/2021 11:11:40 143 2
bbc
Almost all banks allow Post Office counters to handle most transactions for most accounts - and they tend to have longer hours than bank branches, anyway.
52
25/03/2021 11:13:17 10 0
bbc
Post Office!!!
55
25/03/2021 11:13:48 16 1
bbc
If banks need to reduce public interface costs, then why don’t they pool resources and open a ‘bank shop’ on the high street, that looks and acts a bit like check in desks in an airport, each bank has a few desks but all are in one location.

Of course reducing costs is not the problem, it’s about avoiding F2F interaction and maximising profits... not the same thing at all!
67
25/03/2021 11:15:35 5 6
bbc
Not all Bank Cards can work on ALL ATMs.

The Link system, for example, only allows Cards from Banks in that system.

Santander Cash Cards only work on Santander ATMs.
121
25/03/2021 11:14:24 6 0
bbc
Post offices offer some of these services - eg banking cheques
155
25/03/2021 11:35:24 5 2
bbc
Yes. 3 years ago I tried to pay in a cheque at a Lloyds bank close to where I live and they wouldn't accept it because it wasn't a Lloyds bank cheque. That after I had queued for 15 minutes. The branch closed last year. QED
253
25/03/2021 11:57:31 4 0
bbc
A number of banks are piloting a shared branch in April, having planned to do so earlier until lockdown delayed things. The legacy computer systems and tokens would probably make it challenging though, too much inconsistency between each brand to make it easy to offer more than the basic cash in/cash out which Post Office counters already offer.
279
25/03/2021 11:51:11 2 0
bbc
Gosh - open banking - who would have thought!
424
25/03/2021 12:41:29 1 1
bbc
Because this would be the same as letting McDonalds use Nandos branches to sell burgers. A bank branch is a shop like any other shop.

In addition you just described a Post Office.
429
25/03/2021 12:42:59 3 0
bbc
I and others have been saying this for years. Share bank buildings in smaller towns and have individual bank in city centres.
722
25/03/2021 14:42:27 0 0
bbc
Spot on - besides ATM cash withdrawals, most people don't even go to a bank once a year.
788
25/03/2021 16:31:47 0 0
bbc
I believe there has been some talk of sharing facilities. It seems obvious.
2
25/03/2021 10:57:39 191 9
bbc
Will there be anything left on the High Street after lockdown ends?
26
25/03/2021 11:06:32 104 24
bbc
No, but that's the general idea. No shops, no pubs, no restaurants, no nothing.
232
25/03/2021 11:53:53 0 2
bbc
No it’s not. They generate revenue
269
25/03/2021 12:00:23 1 2
bbc
I like your name......mine’s the same.
419
25/03/2021 12:40:16 1 2
bbc
"no nothing" double negative.
490
25/03/2021 12:56:48 0 0
bbc
Only fancy pictures painted on empty shop windows Called official graffiti!
647
25/03/2021 13:54:11 0 0
bbc
As everyone works from home
886
26/03/2021 14:24:42 0 0
bbc
No, pubs and restaurants will be open to people who LOVE paying very high prices for drink and food..
27
25/03/2021 11:06:36 28 4
bbc
My nearest bank is 12 miles away. If that closes I shall move all my assets to a different bank that has an actual branch open nearby.
36
25/03/2021 11:09:59 6 3
bbc
and what do you do when that bank closes the branch?
53
25/03/2021 11:13:33 4 0
bbc
Even if you had multi millions, they would not care less. They've made a strategic business decision and it will factor in loss of deposits and customers. For Santander, financially, it is still win win.
3
25/03/2021 10:58:14 408 5
bbc
I blame Ant & Dec. All was good until they took over!
28
25/03/2021 11:07:40 172 261
bbc
I have no idea what Ant&Dec is, but a little research tells me you guys let a foreign bank take over what was once a proud bastion of Britishness. Shame on you, it doesn't surprise me this bank is now in trouble. The whole of Spain is in trouble.
85
25/03/2021 11:20:25 41 5
bbc
Good God you need to find a sense of humour, rapidly
87
25/03/2021 11:20:34 45 9
bbc
I think that is probably the lamest attempt at trolling I have even seen.

I would say go and play with your crayons whilst normal people discuss the subject at hand, but you've probably already eaten them haven't you?
130
25/03/2021 11:30:50 13 3
bbc
It's the same with all banks. They want to get rid of branches completely. They'll never get away with doing it one sweep, so they've spent the last 15 years closing them.
131
25/03/2021 11:30:51 14 3
bbc
You need a new researcher. 1 out of 10 for thoroughness.
227
25/03/2021 11:43:11 17 9
bbc
Spot on. Abbey National BUILDING SOCIETY used a small cash handout to get their customers to vote in favour of the change over to becoming a BANK. So many happy stupid people.. The rest sadly, is history.
247
25/03/2021 11:56:30 17 3
bbc
Please restrict your comments to USA issues. It will save you appearing to be an ass. Love - The UK population
299
25/03/2021 12:07:21 11 1
bbc
I think you are confusing Santander UK, the ex- Abbey National with its parent company. I can see that them using the same name might confuse you if you don't know what Ant and Dec is though.
313
25/03/2021 12:10:48 0 1
bbc
Wasnt it the Abbey National?
318
25/03/2021 12:12:12 1 0
bbc
funny they didn't mention bank closures in their "lining their pockets" ads.
493
25/03/2021 12:57:28 5 0
bbc
"it doesn't surprise me this bank is now in trouble"

Closing branches that aren't used enough to make them worthwhile is a sign of avoiding future trouble, not now being in trouble.

"GodsWordTrumpsLaw"

I don't think Trump and God have much time for each other.
557
25/03/2021 13:21:19 0 0
bbc
The bank is not in trouble it is a matter of the high streets becoming wastelands and as for Spain, yes it has its problems but nothing like the UK with it anti social problems I live in Spain and it is a much safer place well worth a bit of going without yo live safely without some dust head chav wanting to steal of you
584
DrR
25/03/2021 13:31:18 0 0
bbc
Yes, I was an Abbey National customer in the good ole days.

A bit like O2, now owned by Telefonica (Spannish), before that it was mmO2 and before that good ole BT Cellnet.
634
25/03/2021 13:48:17 1 0
bbc
No such thing as Bitish banks - top boys are all foreign, you could put it in a small "British" one but then it wouldn't be of use to most people. I was a customer of Abbey and can tell you Santander is a million times better.
637
25/03/2021 13:48:56 0 0
bbc
Well said--pity most of "our" industries are now owned by foreign firms.
Thatcher to blame me thinks.
725
25/03/2021 14:43:57 0 1
bbc
Well, it has been a series of takeovers over years but I began with with Girobank which was a great idea for basic banking and never bettered, but the Tories only like private enterprise, even above what works, so it it bit the dust.
841
mja
25/03/2021 19:15:46 0 0
bbc
Spain are in trouble! they have less debt than the UK, and are part of a superpower called the EU.

The reason they are shutting branch's is because they are becoming obsolete, most people do their banking on line and cash is dying out. its supply and demand.
843
mja
25/03/2021 19:18:20 1 0
bbc
Also, with your user name, I assume you a QANON, so my question to you is, Trump was president for 4 years and not one person was even investigated for paedophilia, WHY?
2
25/03/2021 10:57:39 191 9
bbc
Will there be anything left on the High Street after lockdown ends?
29
25/03/2021 11:07:46 19 6
bbc
Climate change activists and those annoying woke things from Shelter with petitions and donation forms will still be out there along with rough sleepers.
3
25/03/2021 10:58:14 408 5
bbc
I blame Ant & Dec. All was good until they took over!
30
25/03/2021 11:07:47 43 0
bbc
The amount they were probably paid could have kept some branches open.
8
25/03/2021 10:59:54 13 139
bbc
A me, me,me, post.
31
25/03/2021 11:08:20 28 1
bbc
Why should you have to queue for half an hour? Fine if you are young and fit, but what about the elderly and disabled? I am reasonably fit 61, but my back and hips ache if I have to stand in one place for any time
2
25/03/2021 10:57:39 191 9
bbc
Will there be anything left on the High Street after lockdown ends?
32
25/03/2021 11:08:31 7 1
bbc
... just the street!
1
25/03/2021 10:57:31 6 7
bbc
Great, thanks a bunch, bankers.

Not.
33
25/03/2021 11:08:34 0 1
bbc
SO YOU ARE THE LOST LORD LUCAN UNDER A SUDANAME!!
45
25/03/2021 11:12:12 1 0
bbc
It's pseudonym old boy.
And no, I'm not. :D
34
25/03/2021 11:08:43 8 1
bbc
"There is clearly still a need for easy to reach personal banking."

Yes. But what customers "need" is not necessarily what banks want to supply. Cost-cutting by closing branches is very appealing to the bottom line.

People must get used to the fact that most companies in general prioritise their own needs over those of their customers or staff (Amazon anyone?) and treat them accordingly.
35
25/03/2021 11:09:56 7 3
bbc
Well it doesn't really matter whether you have branches or not when you close peoples bank accounts without needing to give an explanation or without warning!

It must be assumed with some that it's due to you not liking their political views, as there's no wrongdoing or charges involved?

How would those people be able to function if society went cashless?
27
25/03/2021 11:06:36 28 4
bbc
My nearest bank is 12 miles away. If that closes I shall move all my assets to a different bank that has an actual branch open nearby.
36
25/03/2021 11:09:59 6 3
bbc
and what do you do when that bank closes the branch?
611
25/03/2021 13:39:08 0 0
bbc
Mattress?
18
25/03/2021 11:03:30 254 3
bbc
Maybe part of the problem is people closing their 123 accounts. Interest gone from 3% up to 20K to 0.3%. For some that won't cover the monthly fee.
37
25/03/2021 11:10:26 53 44
bbc
YOU MEAN 321 & YOU FOUND DUSTY BIN
359
25/03/2021 12:18:27 0 0
bbc
Three ... Two , Worrrrrrrrrne ..even ...if you watched Bottom !!! :)
HOW COULD THE UK HAVE BEEN SO STUPID TO ALLOW A COUNTRY WITH CORRUPTION & NEAR BANKRUPT TO HAVE TAKEN OVER THE ALLIANCE & LEICS IN THE FIRST PLACE!!! Removed
38
25/03/2021 11:10:31 2 1
bbc
corruption is here as well . the banks are closing because we have been thought to do everything online...don' t blame one particular bank but the system.
24
Bob
25/03/2021 11:05:45 738 22
bbc
How to close a bank/building society branch:
Step 1. Reduce opening hours to be just a few hours a day.
Step 2. No longer open on weekends.
Step 3. Claim no one uses the branch.
Step 4. Close the branch.
Replace "bank/branch" with "health service", and "close" with the word "sell" and you've got your hidden Conservative manifesto plan right there. Removed
69
25/03/2021 11:16:32 37 31
bbc
Replace 'Socialist' with 'conspiracy theorist' and you've got it right.
89
25/03/2021 11:21:30 35 23
bbc
How's that Tin Foil Hat fitting you, not too snug I hope?
142
25/03/2021 11:32:51 50 32
bbc
That is such a dumb and uneducated comment. No wonder no one votes labour or any of the other pointless parties any more.
Gannet43 communists are not welcome in the UK Removed
256
25/03/2021 11:58:07 3 6
bbc
What a pity that your message wrecks the one before........
.......try to be a bit cleverer.
258
25/03/2021 11:58:30 3 3
bbc
You forgot introduce lockdowns
259
25/03/2021 11:58:35 12 16
bbc
Ah another whinging leftie. Banks are private companies. If branches are not active enough to make money, its obvious they will shut them. They are not a charity. Times are changing. Who even needs a bank branch these days?
265
25/03/2021 11:59:29 11 6
bbc
Getting boring now. Quick question, how come PFI was ok for Labour?
270
25/03/2021 12:00:29 10 10
bbc
What a ridiculous comment, whether you like or dislike this Goverment, more funding has gone into the NHS than ever before. The NHS will never have enough funding whoever is in control. Labour waste money in Wales, I have been asked to have an AAA, a Flu and Pneumonia Vaccine in the last six months from my GP, but id I am ill and want to see the GP it is impossible.
281
25/03/2021 11:52:24 16 8
bbc
"Replace "bank/branch" with "health service", and "close" with the word "sell" and you've got your hidden Conservative manifesto plan right there"

Keep on repeating the fake mantra - keep on losing elections.
Why have the BBC 'moderators' not deleted this post for being completely 'off topic'? Oh of course, it criticizes the govt. that's why. Silly me. Removed
Removed
394
AJ
25/03/2021 12:31:15 3 2
bbc
What rubbish
444
25/03/2021 12:46:38 2 2
bbc
Drivel.....go and play with your lego!
532
25/03/2021 13:12:29 0 2
bbc
258 down vote this - some ignorant and stupid people in this country.
40
25/03/2021 11:10:46 25 11
bbc
this is more sad news for the elderly, most cannot do online banking because they cannot afford broadband, telephone banking is not a solution either.
sounds like the bank are making people redundant with closure excuses, THE PEOPLE OF THE UK BAILED OUT THE BANKS IN 2009 AND THIS IS HOW THEY REPAY .
I say tax them to the hilt and stop them dictating the high street and loan money to business.
78
25/03/2021 11:18:02 1 6
bbc
there are schemes available for those who cannot afford broadband - I dont know how good they are, but for anyone struggling it might be an idea to find out
103
JW
25/03/2021 11:23:22 1 3
bbc
With most bank accounts you can still use the Post Office to get cash and to pay in cheques, so don't really see the point you are making.
120
25/03/2021 11:28:03 2 0
bbc
Doesn't change anything, but most old people don't do online banking because they don't trust it and don't have the technical know-how. Not the cost.
133
SDS
25/03/2021 11:18:45 2 1
bbc
Simple fact check: This bank wasn't bailed out in 2009 or at any time during the banking crisis.
Banking behavior is clearly changing, so this is to be expected. Very few banks now see branches as part of their strategy, the rise of digital banks coupled with the pandemic has changed everyone behaviors, seems to me businesses are simply adapting, it wont suit everyone
41
25/03/2021 11:11:17 49 4
bbc
The BIDs (Business Improvement Districts) with the extra costs to the small shopkeeper have helped to destroy the high street.

Councils actively promoted BIDs as the extra cash went in via the council who had a say on how it was spent.

The out of town retail parks were not affected so were not penalised with the extra levy.

Thank your local councillor for the small shops demise.
406
25/03/2021 12:34:26 19 4
bbc
On this same point, i have often wondered why alot of the other traditional high street faces, like banks and Post Offices, have never moved to the big retail parks - it always strike me that costs must be cheaper, plus if that is where the majority of physical shopping is now taking place, it would make sense to move servicing branches there too.
423
25/03/2021 12:41:25 1 0
bbc
BIDs are there to improve the specific area the shops are in, working effectively like a service charge would. They are not run by the council and the council don't keep the funds. I also hardly consider a 1% levy on business rates to be enough to cause too much angst for retailers especially when the smaller retailers occupy smaller shops and therefore contribute less if at all.
11
25/03/2021 11:00:17 137 4
bbc
City Centre's will soon become City Centre Gardens for people to take a break working from home.
42
25/03/2021 11:11:37 90 2
bbc
That might be ok for cities. But what about smaller towns and those villages that rely on physical banks? Where do the independent shops and market traders go for their change and banking?
147
25/03/2021 11:34:30 2 2
bbc
use the post office instead, oh you haven't got a PO. Back to uunder a floor board.
150
25/03/2021 11:34:52 6 0
bbc
The answer may be either: switch to accepting card or put it under your mattress.
Gov have sat back for too long on this one. On the plus side the post office offer a great service allowing you to pay in and take money out of your account, regardless of the bank.
164
25/03/2021 11:36:44 1 1
bbc
they are being replaced by amazonbay anyway
289
25/03/2021 12:02:08 4 1
bbc
Rely on physical banks? Where are these places???
308
25/03/2021 12:10:12 4 4
bbc
They invest in contactless readers and don't get mugged on the way home.
691
25/03/2021 14:21:56 0 0
bbc
The Official Receiver's Office to declare bankruptcy should be their first destination. No one needs them. Just go online.
719
25/03/2021 14:39:08 1 0
bbc
Independent shops and market traders need to learn to take contactless. Lots already do.
826
25/03/2021 18:23:16 0 0
bbc
Cash will disappear so safer for traders no cash on premises, techno;ogy bfor card payemnt now better and easier, new generation coming through brough up on cars , I was 33 getting one !
25
25/03/2021 11:06:17 211 9
bbc
I don't know why banks don't find a way to let each other's customers use their branches. They already do it with the ATM machines.

The vast majority of people only need to use a branch once in a while. Being able to pop into the nearest one, regardless of which bank it is, would save a lot of hassle for the customers and save a lot of money for the banks.
43
25/03/2021 11:11:40 143 2
bbc
Almost all banks allow Post Office counters to handle most transactions for most accounts - and they tend to have longer hours than bank branches, anyway.
88
25/03/2021 11:21:13 6 3
bbc
They do and do you feel its acceptable for a profit making business (many of which would still be in serious trouble f it were not for a government bail out) to use a nationally owned business free of charge?
158
25/03/2021 11:35:47 4 7
bbc
Post Offices do not offer any proof of puting a cheque in And therefore unusable. I know as I had a cheque for £800 "lost" by the local Post Office
159
Fox
25/03/2021 11:36:04 9 0
bbc
The capital town of the Isle of Wight (Newport) doesn't even have a post office
177
25/03/2021 11:39:21 12 0
bbc
It doesn't help my local post office as its inside a non essential shop. Not sure if its going to reopen next month as the store is part of a group of shops that went bust.
255
25/03/2021 11:57:58 4 0
bbc
Alas, even post office branches are becoming more and extinct
284
25/03/2021 12:01:56 2 0
bbc
Well said. I always forget about this facility, many thanks for reminding me.

I expect I shall forget again, but that's just how I roll ??
347
25/03/2021 12:18:11 1 1
bbc
Given the way the Post Office treated its sub postmasters, lying in court, along with its IT provider, Fujitsu, who also lied, resulting in the false conviction and imprisonment of some sub post masters, don't hold your breath that this arrangement is safe
430
25/03/2021 12:43:10 5 0
bbc
True, but not a lot of good if they have just closed your local Post Office (in a local shop) like here
463
BD
25/03/2021 12:50:31 2 0
bbc
My Post Office counter offers service to a limited number of accounts. Nationwide not among them.
599
25/03/2021 13:35:26 2 1
bbc
... and longer queues, have you ever tried popping into the PO in your lunch break, to find a granny four in front of you, who wants to buy 17 'shilling' stamps, using the pennies and buttons in her purse, and is extremely hard of hearing and annoyed at being told they haven't sold 'shilling stamps' for half a century... by the time you're approaching the counter, you need to sprint back to work.
816
25/03/2021 17:58:32 0 0
bbc
Tried queuing in a post office at busy postal times Anon2021? Behind someone with an ebay/etsy/Amazon small business from home or local office/warehouse taking half hour at a counter with two staff max - lunch/break times only one? So closed branches all within 1 mile of a PO? It'll force us online, where banks are cheaper. So they'll need to close more branches to maintain same profits hahaha!
874
26/03/2021 03:52:08 0 0
bbc
Oh yea but withdrawal of cash at post office is limited to your daily limit of your debit card.
4
25/03/2021 10:58:14 96 4
bbc
This will come as no surprise to many, however citing that in the middle of a pandemic more people are banking online is a bit of a laugh.
44
25/03/2021 11:11:40 34 3
bbc
The one thing you cant do with Santander is deposit cheques on line - the US branches can - come on get your act together!

So you have to go down to the branch and queue to use the machines inside the branch. I have used the post office, but the cheque went astray so I don't trust them to do it.
171
25/03/2021 11:37:58 2 0
bbc
Fully agree, happened to me also
202
25/03/2021 11:44:04 2 1
bbc
The HSBC app lets you scan the cheque using your mobile phone. Quick and easy with the funds in your account straightaway. I haven't visited a bank branch for several years now and it is no surprise they are being closed.
502
25/03/2021 13:00:37 2 1
bbc
You can put cheques in at the ATM outside if the bank is shut...
652
25/03/2021 13:39:48 1 1
bbc
It's easy enough to put the cheque in the post, though
697
25/03/2021 14:24:43 3 0
bbc
I had a cheque to pay in, searched the web for instructions and tried to do it via the app. It was only later that I found it can be done in most countries except the UK
33
25/03/2021 11:08:34 0 1
bbc
SO YOU ARE THE LOST LORD LUCAN UNDER A SUDANAME!!
45
25/03/2021 11:12:12 1 0
bbc
It's pseudonym old boy.
And no, I'm not. :D
46
25/03/2021 11:12:17 11 0
bbc
And yet despite having completed their digital backend changes for cheque clearing, you still need to get those to one of their ATMs in person? How backwards.
47
25/03/2021 11:12:33 1 1
bbc
Waylon has done the odd bank job
Ya know what I mean !
7
25/03/2021 10:59:28 12 6
bbc
The business paradigms are changing.
This is the nature of things.
Adapt or be left behind, and that applies so much to senior business executives.
48
25/03/2021 11:12:39 11 6
bbc
Maybe some older people cannot change like the I want it now generation. Try and get your inheritance money from your parents or grandparents when they pass away without visiting a branch. Selfish individual.
127
25/03/2021 11:30:28 2 0
bbc
I've dealt with two bereavements during this pandemic. Did it all, from registering deaths, to applying for probate, to closing accounts and paying beneficiaries without leaving home.
596
25/03/2021 13:34:41 0 0
bbc
Oh the irony.????????
49
25/03/2021 11:12:46 6 8
bbc
One thing people don’t see or want to see is change. The pigeon post was superseded by the postal system which in turn has been decimated by e-mail. Telegraph replaced by telephone and now by video calling.
Applies to other businesses as well. Model T anyone?
Adapt or be left behind. Business leaders are so slow in many cases, those who are enlightened, as well as employees, will survive.
151
25/03/2021 11:34:52 0 0
bbc
Bank branches aren't adapting, they are failing. This is an opportunity for another to serve the physical need.
50
25/03/2021 11:12:55 73 2
bbc
I bank with Santander and they slashed the number of branches only a few years ago. True, it's not necessary to visit a branch as often, but it's been made worse by the few left open being where parking is most difficult! They also seem to have reduced staff in the ones left, and consequent long queues at times.
319
25/03/2021 12:12:57 21 2
bbc
But you still bank with them?
601
25/03/2021 13:35:57 1 0
bbc
On the other hand, I've previously seen streets which had 3 separate Santander branches on them — a former Abbey National branch, a former Alliance & Leicester branch, and a former Bradford & Bingley branch, all within 5 minutes walking distance of each other! And some people still tried to complain when they closed 2 of them...
51
25/03/2021 11:13:03 3 1
bbc
123 accounts being revised as 321 & a short way to find DUSTY BIN
94
25/03/2021 11:21:40 0 0
bbc
Answering your security question .....

https://www.youtube.com/watch?v=H1aKzJgGHFo
25
25/03/2021 11:06:17 211 9
bbc
I don't know why banks don't find a way to let each other's customers use their branches. They already do it with the ATM machines.

The vast majority of people only need to use a branch once in a while. Being able to pop into the nearest one, regardless of which bank it is, would save a lot of hassle for the customers and save a lot of money for the banks.
52
25/03/2021 11:13:17 10 0
bbc
Post Office!!!
244
25/03/2021 11:56:10 4 2
bbc
QUEUES!!!!
27
25/03/2021 11:06:36 28 4
bbc
My nearest bank is 12 miles away. If that closes I shall move all my assets to a different bank that has an actual branch open nearby.
53
25/03/2021 11:13:33 4 0
bbc
Even if you had multi millions, they would not care less. They've made a strategic business decision and it will factor in loss of deposits and customers. For Santander, financially, it is still win win.
12
25/03/2021 11:00:53 300 10
bbc
Funny that. Drive down Hornchurch high street most days and there are queues outside almost all the bank branches. Not all for ATM either. There is clearly still a need for easy to reach personal banking.
54
25/03/2021 11:13:47 91 12
bbc
I like what Nationwide has announced; let their staff choose where to work from. If a bunch of them choose to work from a branch office close to them you kill to birds with one stone (can we still say that?).

I believe that's how it used to work some years ago.
263
25/03/2021 11:58:57 5 5
bbc
Nationwide need to keep branches open. Online banking is a pain in the backside especially if you need to ring them. We will be going back to normal one day.
348
25/03/2021 12:18:20 6 2
bbc
Not sure I'm very comfortable with my personal and financial information being available in private homes. It isn't just IT security - they've probably got that nailed. But what about those workers who leave paperwork about, or their PC screen on when they leave the room? It isn't always the worker's families who may be suspect - what about visitors or friends?
358
mc
25/03/2021 12:18:12 3 4
bbc
work from home as long as it is india
454
25/03/2021 12:49:10 5 0
bbc
Presumably they have calculated they can close those branches without losing too many customers, so they will avoid the costs of running the branch and make more profit (in the short term) - it is not to do with what their customers want, just what they might put up with
639
25/03/2021 13:49:51 1 0
bbc
We can say it, but most people say "Kill two birds with one stone" not "kill to birds.."
640
25/03/2021 13:50:10 1 0
bbc
Yes you can say that, once you've worked out the difference between 'to' and 'two'!
686
25/03/2021 14:18:05 0 0
bbc
Nationwide say their staff can work from anywhere. I'd go for New Zealand personally.
25
25/03/2021 11:06:17 211 9
bbc
I don't know why banks don't find a way to let each other's customers use their branches. They already do it with the ATM machines.

The vast majority of people only need to use a branch once in a while. Being able to pop into the nearest one, regardless of which bank it is, would save a lot of hassle for the customers and save a lot of money for the banks.
55
25/03/2021 11:13:48 16 1
bbc
If banks need to reduce public interface costs, then why don’t they pool resources and open a ‘bank shop’ on the high street, that looks and acts a bit like check in desks in an airport, each bank has a few desks but all are in one location.

Of course reducing costs is not the problem, it’s about avoiding F2F interaction and maximising profits... not the same thing at all!
56
25/03/2021 11:14:27 23 5
bbc
So much faith in the security and privacy features of mobiles phones, Big Brother's and a hacker's dream.
23
25/03/2021 11:05:17 6 6
bbc
Banks are arguably a public service, not just private companies.

The economy runs on (our) money, so reasonable access to it should be a right. The push toward e-money should be resisted because it leads to these types of decisions.

If banks are (supposedly) struggling with high overhead (who believes that right) they should find ways to be more profitable, like sharing not shutting premises!
57
25/03/2021 11:14:28 3 1
bbc
No banks are a private “money making machine “. They don’t make anything tangible just rely on trust and imagination.
129
25/03/2021 11:30:37 1 0
bbc
As long as we have ‘money’ we’ll need banks, it’s unavoidable.

It’s not banks that’s the problem, it’s their corporate behaviour!

As you rightly point out they don’t make anything they just trade in a commodity.

Money isn’t real anyway, it’s all about debt and trust, but it’s the only system we currently have that underpins modern society and economies.
58
25/03/2021 11:14:38 4 5
bbc
I last went to a bank in 2015

I'm pretty sure that I'm not uncommon
59
25/03/2021 11:14:44 2 2
bbc
It's just bad news after bad news daily. We badly need some hope.
HOW COULD THE UK HAVE BEEN SO STUPID TO ALLOW A COUNTRY WITH CORRUPTION & NEAR BANKRUPT TO HAVE TAKEN OVER THE ALLIANCE & LEICS IN THE FIRST PLACE!!! Removed
60
25/03/2021 11:14:45 0 0
bbc
??????????????????????
61
25/03/2021 11:14:48 1 1
bbc
Time to get out of the (business) property market.

And don't work for a Subway/Costa etc in a business area!

And there goes your pension pot!

Required: Good ideas on how to ruse the City Of London. Answers on a postcard to
Governor
BoE
City
London
111
25/03/2021 11:24:28 0 0
bbc
The Lord Mayor of the City of London rules the roost, not the Governor of the BOE.
24
Bob
25/03/2021 11:05:45 738 22
bbc
How to close a bank/building society branch:
Step 1. Reduce opening hours to be just a few hours a day.
Step 2. No longer open on weekends.
Step 3. Claim no one uses the branch.
Step 4. Close the branch.
62
25/03/2021 11:14:55 56 1
bbc
Also, refurbish the branch and reduce the number of counters and staff on duty.
24
Bob
25/03/2021 11:05:45 738 22
bbc
How to close a bank/building society branch:
Step 1. Reduce opening hours to be just a few hours a day.
Step 2. No longer open on weekends.
Step 3. Claim no one uses the branch.
Step 4. Close the branch.
63
25/03/2021 11:14:58 51 3
bbc
Lloyds and Natwest have been doing this for years. Its a tried and tested measure. Make sure you also add ' Open odd days of the week' to confuse the customer base.
337
25/03/2021 12:16:47 6 3
bbc
My bank also had 'minders' just inside the door to block access to the counters moved to the back of the branch. You had to undergo a cross-examination before they would let you pass.

Give the colossal amount of Phising, Vishing, hacking and other online frauds, this is disgusting.

The next thing will be appointment only access to the remaining branches.
24
Bob
25/03/2021 11:05:45 738 22
bbc
How to close a bank/building society branch:
Step 1. Reduce opening hours to be just a few hours a day.
Step 2. No longer open on weekends.
Step 3. Claim no one uses the branch.
Step 4. Close the branch.
64
25/03/2021 11:15:03 49 2
bbc
And don't ask your customers what they want.
65
25/03/2021 11:15:15 45 2
bbc
More empty units in the High Street.

Until a full overhaul of the hideously outdated rates scheme occurs then this pattern will sadly continue - the disparity between online and high street overheads is ridiculous.
97
25/03/2021 11:21:59 30 3
bbc
Not just outdated rates schemes, but also council tax based on the notional value of a property in 1991 and failing to take into account one's ability to pay it.
66
25/03/2021 11:15:17 2 1
bbc
Why close a branch and work out that a customer is making less visits to a branch when you are not getting a true figure in a pandemic time there are likely to be less visits when a branch is only open part time also be careful staff off working from home when you might not have the proper table and chair to use when in your office the company has to provide this equipment under health & safety
81
25/03/2021 11:19:34 5 2
bbc
Full stop and comma keys not working?
25
25/03/2021 11:06:17 211 9
bbc
I don't know why banks don't find a way to let each other's customers use their branches. They already do it with the ATM machines.

The vast majority of people only need to use a branch once in a while. Being able to pop into the nearest one, regardless of which bank it is, would save a lot of hassle for the customers and save a lot of money for the banks.
67
25/03/2021 11:15:35 5 6
bbc
Not all Bank Cards can work on ALL ATMs.

The Link system, for example, only allows Cards from Banks in that system.

Santander Cash Cards only work on Santander ATMs.
68
25/03/2021 11:15:53 7 2
bbc
Time for some constructive thinking. For too long banks have wanted prestigious spaces on the high street to show how powerful and successful they believed they were. How about 5 banks sharing a small shopfront, or even half a shopfront on high streets, with a shared cash point outside. On Monday there is a Lloyds ref there, Tuesday TSB etc. Customers book appointments on the relevant days.
82
25/03/2021 11:19:48 5 1
bbc
Far too pragmatic a solution, what are you thinking!

Of course these new changes not about improving customer experience, they’re about minimising it and maximising profit!
Replace "bank/branch" with "health service", and "close" with the word "sell" and you've got your hidden Conservative manifesto plan right there. Removed
69
25/03/2021 11:16:32 37 31
bbc
Replace 'Socialist' with 'conspiracy theorist' and you've got it right.
283
25/03/2021 12:01:54 6 6
bbc
The thIng is those conspiracies have a nasty habit of becoming true.
70
25/03/2021 11:16:34 22 1
bbc
The bank said it had taken the decision because fewer customers were choosing to bank in branch.

Nothing to do with cutting costs then?
71
25/03/2021 11:16:49 7 1
bbc
Spare a thought for the staff who will have to adapt to a different way of working & potentially a different role than the one they perform today & worst case some may be made redundant as a result.
72
25/03/2021 11:17:10 48 1
bbc
While I understand that the trend is for less people to visit branches, this is partly down to the reduction in branches so far. This has resulted in visiting a branch being a much more difficult task due to the amount of travelling to get to one. I seem to remember that the big 4 banks promised its customers that they would not close a branch if it was the last bank on a towns high street.
165
25/03/2021 11:37:03 18 1
bbc
Your last comment is perfectly true, however you were foolish to trust them. They don't even care now if theirs in the last branch in the country (wonder how long the Co-op Bank in Cardiff has to go before it closes?)
168
25/03/2021 11:37:33 3 0
bbc
And they've lied. I can think of 10's of towns in North Wales where there have been 2 remaining banks and both have decided to close around the same time. Once one closes the rest seem to follow.
239
me
25/03/2021 11:54:35 3 0
bbc
Well if a bank offers a poor service or no high street presence, I'll be closing my account there. If no banks present then I will store my money at home - it's not as if I'll lose a lot of interest but it seems the banks are no longer working for the customer in the services they offer to use our money
332
25/03/2021 12:15:56 0 0
bbc
No, the reduction in branches is because they were paying to staff branches, keep the lights on, pay the business rates and most people stopped using them. They are a business not a public service.
73
25/03/2021 11:17:16 225 10
bbc
Fewer people are banking in branch because banks are making it neigh on impossible for you to do so.

Reducing opening hours and services, and then when you do go in for whatever reason, you’re immediately questioned to why you dare step foot inside.

I went into my local bank to cash a cheque and was told next time don’t bother coming in and do it online. Not really much of a service is it?
105
25/03/2021 11:23:26 132 2
bbc
Same here, had coin I needed to bank, all bagged for weighing, would have taken 5 mins, no other customers in branch, refused to take it and advised to go to Post Office
109
25/03/2021 11:24:26 26 0
bbc
The banks have an obvious strategy to make face to face banking as difficult as possible. They have created this and aren't innocent by-standers.
114
25/03/2021 11:25:45 7 5
bbc
How many horses did you find "neighing" in front of you.
183
AAC
25/03/2021 11:40:43 5 22
bbc
You posted a comment here, so you are online. Why waste time going to a bank when you can do everything with a few clicks/taps from the comfort of your sofa?!
217
25/03/2021 11:48:27 16 0
bbc
is "neigh on impossible" a subtle dig at Lloyds? Well deserved, if so.
295
25/03/2021 12:04:38 2 5
bbc
Is the cart leading the horse or vice versa? Are banks making it inconvenient to discourage us from branch banking; or is the changing way many customers interact with the bank (online, phone etc) making branch banking commercially unviable?

Remember, banks are commercial organisations. Any other retailer would likely close stores if the lost as much money as Retail Bank Branches
315
25/03/2021 12:11:16 3 4
bbc
Maybe they don't want your custom, find a bank that operates the way you approve of
489
25/03/2021 12:56:37 2 6
bbc
Nope, you got me there, what does 'cash a cheque' mean? I vaguely recall doing that 25-30 years ago.
507
r3
25/03/2021 13:04:04 2 0
bbc
No branch here and Post Office will not accept foreign checks. Why should I have to mail a check - and risk its loss?
530
25/03/2021 13:10:39 1 0
bbc
Same happened to local police stations
572
25/03/2021 13:26:28 2 0
bbc
I've had the same experience recently with being immediately quizzed on why you dared enter the branch. I've even seen older people who wanted to ask questions about their account turned away and told to go online or call instead
808
25/03/2021 17:34:54 1 0
bbc
I bet they tried to sell you some house insurance whilst you were there.
839
25/03/2021 19:13:07 0 0
bbc
Try paying CASH into a friends account. Banks say "it is not allowed"! So you have to send them a cheque, so quaint! Oh yes Banks want to stop cheques so you have problems with Banks unless it is internet/automated. NO SERVICE !
74
25/03/2021 11:17:23 55 4
bbc
With Ant and Dec spearheading, what do you expect
80
25/03/2021 11:19:22 7 0
bbc
:):):):)
100
25/03/2021 11:22:50 1 0
bbc
Can you please explain how a couple of tv celebs in one advert impact on the social and economic decision to close branches. It would make for a fantastic economics paper, maybe send it in to the FT!
145
25/03/2021 11:33:56 3 0
bbc
Er - which one is which as I could never tell?
75
25/03/2021 11:17:28 26 8
bbc
all done online as we have been forced to this. nearly zero interest for savings...and we still trust the system. banks saved by tax payer money and government doing nothing for these decision. banks should be in government control and our money should be invested in the country infrastructure and I will not care if interest is zero as long as I know the money is well invested in the country.
98
25/03/2021 11:22:01 8 6
bbc
seriously you want banks under government control when they have just borrowed billions and there is no saying that a different government wouldn't do the same or worse? No thanks.
685
25/03/2021 14:15:50 0 0
bbc
"banks should be in government control...and I will not care if interest is zero as long as I know the money is well invested in the country."

So you missed all the news stories about various Tories giving their dodgy mates contracts? Even David Cameron is at it (re seeking favours for his own advantage).
16
25/03/2021 11:03:04 60 4
bbc
Whilst online banking has increased, the fact is that for years banks have steadily made it more and more unpleasant for customers to visit branches. The waits have got longer and you can hardly ever actually talk to someone. The 'old' banks will be a thing of the past when customers do move to 'new' banks. Good riddence to them.
Convict Julian Assange. Removed
16
25/03/2021 11:03:04 60 4
bbc
Whilst online banking has increased, the fact is that for years banks have steadily made it more and more unpleasant for customers to visit branches. The waits have got longer and you can hardly ever actually talk to someone. The 'old' banks will be a thing of the past when customers do move to 'new' banks. Good riddence to them.
77
25/03/2021 11:17:31 5 0
bbc
Chicken, egg; egg, chicken.

Fewer people visit branches, so banks cut staffing levels; lower staffing levels mean that people may have to wait longer to be attended to in-branch; people don't like waiting even a few minutes, so they eschew branch visits.
40
25/03/2021 11:10:46 25 11
bbc
this is more sad news for the elderly, most cannot do online banking because they cannot afford broadband, telephone banking is not a solution either.
sounds like the bank are making people redundant with closure excuses, THE PEOPLE OF THE UK BAILED OUT THE BANKS IN 2009 AND THIS IS HOW THEY REPAY .
I say tax them to the hilt and stop them dictating the high street and loan money to business.
78
25/03/2021 11:18:02 1 6
bbc
there are schemes available for those who cannot afford broadband - I dont know how good they are, but for anyone struggling it might be an idea to find out
243
25/03/2021 11:55:59 1 1
bbc
My Dad is 86, he doesn't want broadband or the Internet.
3
25/03/2021 10:58:14 408 5
bbc
I blame Ant & Dec. All was good until they took over!
79
25/03/2021 11:18:21 31 4
bbc
How much did they pay those two ******
74
25/03/2021 11:17:23 55 4
bbc
With Ant and Dec spearheading, what do you expect
80
25/03/2021 11:19:22 7 0
bbc
:):):):)
845
25/03/2021 19:30:19 0 0
bbc
I hate Ant and Dec...guess they are coining it in with the Santander advert...I object to them getting richer with our money!!!!
66
25/03/2021 11:15:17 2 1
bbc
Why close a branch and work out that a customer is making less visits to a branch when you are not getting a true figure in a pandemic time there are likely to be less visits when a branch is only open part time also be careful staff off working from home when you might not have the proper table and chair to use when in your office the company has to provide this equipment under health & safety
81
25/03/2021 11:19:34 5 2
bbc
Full stop and comma keys not working?
68
25/03/2021 11:15:53 7 2
bbc
Time for some constructive thinking. For too long banks have wanted prestigious spaces on the high street to show how powerful and successful they believed they were. How about 5 banks sharing a small shopfront, or even half a shopfront on high streets, with a shared cash point outside. On Monday there is a Lloyds ref there, Tuesday TSB etc. Customers book appointments on the relevant days.
82
25/03/2021 11:19:48 5 1
bbc
Far too pragmatic a solution, what are you thinking!

Of course these new changes not about improving customer experience, they’re about minimising it and maximising profit!
83
25/03/2021 11:20:19 7 2
bbc
The high street is dead with everything available online

Bring back family run restaurants and pubs
84
25/03/2021 11:20:20 2 2
bbc
sorry but those trying to big up going cashless and saying people don't go to banks, they do. I have a found that a lot of foreign workers, working in care etc, seem to get paid in cash, partly by unscrupulous employers underpaying their staff and avoiding taxes etc. Unless they have someone to help with their banking and paying in cash then they struggle to send money back home to their family
28
25/03/2021 11:07:40 172 261
bbc
I have no idea what Ant&Dec is, but a little research tells me you guys let a foreign bank take over what was once a proud bastion of Britishness. Shame on you, it doesn't surprise me this bank is now in trouble. The whole of Spain is in trouble.
85
25/03/2021 11:20:25 41 5
bbc
Good God you need to find a sense of humour, rapidly
86
25/03/2021 11:20:33 6 3
bbc
So how is working from home remotely safe for customers, when you won't know who is looking over their shoulder at home whilst you answer security questions... Seems a little scary to me...
28
25/03/2021 11:07:40 172 261
bbc
I have no idea what Ant&Dec is, but a little research tells me you guys let a foreign bank take over what was once a proud bastion of Britishness. Shame on you, it doesn't surprise me this bank is now in trouble. The whole of Spain is in trouble.
87
25/03/2021 11:20:34 45 9
bbc
I think that is probably the lamest attempt at trolling I have even seen.

I would say go and play with your crayons whilst normal people discuss the subject at hand, but you've probably already eaten them haven't you?
184
25/03/2021 11:40:45 11 59
bbc
Check out the upvotes, buddy. Then tell me again I'm 'trolling'. And show some respect when posting a comment.
354
25/03/2021 12:19:05 2 0
bbc
normal people? why are you on here?
43
25/03/2021 11:11:40 143 2
bbc
Almost all banks allow Post Office counters to handle most transactions for most accounts - and they tend to have longer hours than bank branches, anyway.
88
25/03/2021 11:21:13 6 3
bbc
They do and do you feel its acceptable for a profit making business (many of which would still be in serious trouble f it were not for a government bail out) to use a nationally owned business free of charge?
743
25/03/2021 14:58:24 2 0
bbc
It's not free of Charge, Post Office Counters charge the bank per transaction. Santander didn't use to be a member, but then they saw a way of closing branches.
766
Liz
25/03/2021 15:47:55 2 0
bbc
They don't use it free of charge - under the Banking Framework banks pay fees to the post office for providing services. in 2020 this provided £187m in revenue for the post office.
768
25/03/2021 15:57:58 2 0
bbc
It's not free of charge - the banks reimburse the Post Office for transactions across their counters.
Replace "bank/branch" with "health service", and "close" with the word "sell" and you've got your hidden Conservative manifesto plan right there. Removed
89
25/03/2021 11:21:30 35 23
bbc
How's that Tin Foil Hat fitting you, not too snug I hope?
90
25/03/2021 11:00:03 2 2
bbc
Worst bank in the world
104
25/03/2021 11:23:26 0 0
bbc
Nope HSBC is!
91
01
25/03/2021 11:01:31 0 1
bbc
This can only result in even longer queues at post offices.
174
25/03/2021 11:38:57 0 0
bbc
It will prop up the Post Office for a few more years before that fails too (inevitable).
11
25/03/2021 11:00:17 137 4
bbc
City Centre's will soon become City Centre Gardens for people to take a break working from home.
92
01
25/03/2021 11:02:01 8 1
bbc
No, they'll become a "playground" for yobs!
732
25/03/2021 14:48:32 0 0
bbc
They already are
5
25/03/2021 10:58:40 125 9
bbc
The reason why know one visits the branches is because they have cut staff right back to one cashier and the wait can sometimes be half an hour. Useless
93
01
25/03/2021 11:02:46 16 0
bbc
Half an hour? I wish the queues were that short!
51
25/03/2021 11:13:03 3 1
bbc
123 accounts being revised as 321 & a short way to find DUSTY BIN
94
25/03/2021 11:21:40 0 0
bbc
Answering your security question .....

https://www.youtube.com/watch?v=H1aKzJgGHFo
95
25/03/2021 11:21:42 3 0
bbc
No surprises here
96
25/03/2021 11:21:51 19 0
bbc
Having taken over Abbey National and several other smaller building societies, Santander have reduced customer access to High Street banking massively with their branch closures programme.

Santander closed at least 6 branches that were within 5 miles of my home BEFORE the Covid pandemic.
844
25/03/2021 19:22:19 2 0
bbc
Not a very efficient business model to have 6 branches of one bank in a 5 mile radius of anyone's home.
65
25/03/2021 11:15:15 45 2
bbc
More empty units in the High Street.

Until a full overhaul of the hideously outdated rates scheme occurs then this pattern will sadly continue - the disparity between online and high street overheads is ridiculous.
97
25/03/2021 11:21:59 30 3
bbc
Not just outdated rates schemes, but also council tax based on the notional value of a property in 1991 and failing to take into account one's ability to pay it.
339
25/03/2021 12:17:03 4 1
bbc
Sounds like you want a poll tax, that went well for the Tories.
508
25/03/2021 13:04:26 7 0
bbc
You are confusing two things. If you buy a property you must consider council tax and/or service charges; not someone else’s responsibility to decide what you can afford.
75
25/03/2021 11:17:28 26 8
bbc
all done online as we have been forced to this. nearly zero interest for savings...and we still trust the system. banks saved by tax payer money and government doing nothing for these decision. banks should be in government control and our money should be invested in the country infrastructure and I will not care if interest is zero as long as I know the money is well invested in the country.
98
25/03/2021 11:22:01 8 6
bbc
seriously you want banks under government control when they have just borrowed billions and there is no saying that a different government wouldn't do the same or worse? No thanks.
2
25/03/2021 10:57:39 191 9
bbc
Will there be anything left on the High Street after lockdown ends?
99
25/03/2021 11:22:20 14 1
bbc
Other than barbers, pound shops & betting shops nope
199
25/03/2021 11:42:50 3 0
bbc
Don't forget Greggs!
668
25/03/2021 14:06:48 0 0
bbc
You forgot charity shops
74
25/03/2021 11:17:23 55 4
bbc
With Ant and Dec spearheading, what do you expect
100
25/03/2021 11:22:50 1 0
bbc
Can you please explain how a couple of tv celebs in one advert impact on the social and economic decision to close branches. It would make for a fantastic economics paper, maybe send it in to the FT!
194
25/03/2021 11:42:20 2 0
bbc
It puts me off using them. Such a waste of money.