M&S to sell clothes from rival brands to boost online sales
11/03/2021 | news | business | 96
The High Street stalwart will sell items from 11 different clothing brands on its website from spring.
1
11/03/2021 10:27:18 1 3
bbc
End of the Road ?
9
11/03/2021 10:37:22 11 2
bbc
M&S have been going down 20 years but seem to hang on grimly with McCawaber like optimism with every "transformation". They dont seem to like their core demographic of comfortably off middle aged people.
81
mm
11/03/2021 21:30:51 0 0
bbc
I have suggested several times on their customer feedback that they should return to where they started, as a stall on Leeds market. I think that will be more succesful than on line in Reykjavik.
2
11/03/2021 10:29:10 5 2
bbc
M&S to become a department store chain ...

And we know what happens to them.
3
11/03/2021 10:32:06 7 1
bbc
At least they're open to change. A lot of companies went under because of archaic attitudes to business, thinking they can tell the consumer how they should shop.

If this keeps the business going and helps people stay in jobs (particularly ever decreasing high street jobs) then it seems a good thing.
15
11/03/2021 10:47:43 4 4
bbc
They 'talk' change, but nothing has actually changed since 1998 ...apart from profits shrinking to a loss!
96
Dee
12/03/2021 16:52:17 0 0
bbc
They’re not open to change. They had to be forced into it.
4
11/03/2021 10:32:22 12 2
bbc
It’s all made by the same people, and similar stuff. Just different labels stuck on.
60
11/03/2021 14:04:45 2 1
bbc
I know someone who used to run a gentleman's outfitters and dress hire shop (also did wedding dresses).

Apparently a £600 suit can be turned into a £175 suit by literally just removing certain internal labels. Hmm.
5
11/03/2021 10:33:02 4 1
bbc
Changing the business profile to try and survive, had to be done
6
11/03/2021 10:33:22 10 3
bbc
M&S really should sort out their web site design - it is absolutely awful.
14
11/03/2021 10:46:21 11 1
bbc
Laura Wade-Gery was sorting that out in 2011 - but 'jumped ship' before anyone in M&S Management spotted nothing had changed !!

....she is now at NHS Improvement!!!
32
11/03/2021 11:38:17 3 1
bbc
Don't think it matters any more sadly.

I suspect it's a lost cause.

M&S has been a sinking ship for a while now.
43
JR
11/03/2021 12:56:18 1 1
bbc
To be fair, I don’t think any of their rivals have better web sites. Next’s has always been a shambles to navigate (in my opinion). It is irritating when you go to M&S’ shopping basket, even selecting a date, to find the thing you want isn’t available. I usually clear the basket at that point out of frustration. Sales especially are to be avoided for that reason.
7
11/03/2021 10:34:07 5 3
bbc
I hope their website is better than when I used it way back and "bought" something that turned out to be out of stock. Using their site was among the worst on-line buying experiences. Not rushing back.........
23
11/03/2021 10:54:20 3 2
bbc
It was being sorted out ...Ten Years ago !!

They brought 'an expert' in from Tesco (she's at NHS Improvement now!!)
8
11/03/2021 10:34:19 26 5
bbc
M & S used to sell quality British made clothing, now it's clothing no better than Primark that's made in sweatshops overseas. Where's the differential justifying the price ?
11
11/03/2021 10:39:41 16 4
bbc
There are sweatshops in the UK too..
18
11/03/2021 11:01:15 6 4
bbc
Primark has probably the best anti - sweat shop policies in the industry and exemplary policies for dealing with suppliers. When it has not been totally successful, it has paid tens of millions of pounds to compensate as far as possible and taken steps to strengthen policies further. Incidentally, M & S should be proud to have elevated its clothing to Primark standards.
1
11/03/2021 10:27:18 1 3
bbc
End of the Road ?
9
11/03/2021 10:37:22 11 2
bbc
M&S have been going down 20 years but seem to hang on grimly with McCawaber like optimism with every "transformation". They dont seem to like their core demographic of comfortably off middle aged people.
10
11/03/2021 10:37:45 11 2
bbc
As one of my teachers would say to those who thought they were winners and didn’t need to try hard.
“How are the mighty who have fallen in the midst of battle”.
Ignore core customers long enough and you lose them for ever.
Why buy other brands clothes from M and S when you can buy them from the retailer directly.
55
11/03/2021 13:34:00 3 1
bbc
Simple, because as a consumer it doesn't make sense to pay multiple delivery fees across different brands when ordering clothes.
8
11/03/2021 10:34:19 26 5
bbc
M & S used to sell quality British made clothing, now it's clothing no better than Primark that's made in sweatshops overseas. Where's the differential justifying the price ?
11
11/03/2021 10:39:41 16 4
bbc
There are sweatshops in the UK too..
21
11/03/2021 11:03:17 6 2
bbc
Ask those in an alleged UK sweatshop would they like to transfer to a Bangladeshi sweatshop and I think you'll find zero takers. The garment industry isn't famed for it's wages though, the people making the big money are those charging thousands for luxury brand items still made in Bangladeshi sweatshops for pennies.
12
11/03/2021 10:42:08 4 2
bbc
As usual much 'Management Speak'

"Transformation programme"
"Turbocharge online growth"
"Future opportunities" (it's always 'in the future' at M&S and has been since 1998!)
"The exciting mix"

Sloggi is really going to make that much difference is it ???!!!
13
11/03/2021 10:46:03 4 1
bbc
This could be a chance for M&S to cull clothing ranges in store that don't make sense for them to sell e.g mens trousers with over slim legs that appeal only to people who would never shop @ M&S. I expect massive reductions in shop floor space for clothing over the next 5 years; clothing for M&S has been a bit like pushing water uphill - you can only do it for so long..
6
11/03/2021 10:33:22 10 3
bbc
M&S really should sort out their web site design - it is absolutely awful.
14
11/03/2021 10:46:21 11 1
bbc
Laura Wade-Gery was sorting that out in 2011 - but 'jumped ship' before anyone in M&S Management spotted nothing had changed !!

....she is now at NHS Improvement!!!
3
11/03/2021 10:32:06 7 1
bbc
At least they're open to change. A lot of companies went under because of archaic attitudes to business, thinking they can tell the consumer how they should shop.

If this keeps the business going and helps people stay in jobs (particularly ever decreasing high street jobs) then it seems a good thing.
15
11/03/2021 10:47:43 4 4
bbc
They 'talk' change, but nothing has actually changed since 1998 ...apart from profits shrinking to a loss!
16
11/03/2021 10:58:42 3 9
bbc
this is what DEBENHAMS did and ARCADIA sadly it doesn't work most youngsters buy clothes on-line, the old fogies buy in a shop.
31
11/03/2021 11:38:09 7 2
bbc
You will be an old foggie one day and maybe then yo7 might have learnt not to use detrimental ageist language
17
11/03/2021 11:00:25 3 2
bbc
Don't think it'll work. If you want to buy a particular brand you'll go to that website. Why go to the M&S one for a more limited selection? Some big stores made that mistake with in-store concessions. They're closed down now.
20
11/03/2021 11:03:09 1 1
bbc
However if you want to buy multiple brands and M&S and have less postage - not just cost but carbon miles then its an option...
8
11/03/2021 10:34:19 26 5
bbc
M & S used to sell quality British made clothing, now it's clothing no better than Primark that's made in sweatshops overseas. Where's the differential justifying the price ?
18
11/03/2021 11:01:15 6 4
bbc
Primark has probably the best anti - sweat shop policies in the industry and exemplary policies for dealing with suppliers. When it has not been totally successful, it has paid tens of millions of pounds to compensate as far as possible and taken steps to strengthen policies further. Incidentally, M & S should be proud to have elevated its clothing to Primark standards.
19
11/03/2021 11:02:14 3 2
bbc
M&S watered themselves down many years ago in trying to compete on all levels. It hasn't worked, they lost their way and their identity with it.
70
11/03/2021 14:56:00 0 1
bbc
We can work it out though eh John L?
17
11/03/2021 11:00:25 3 2
bbc
Don't think it'll work. If you want to buy a particular brand you'll go to that website. Why go to the M&S one for a more limited selection? Some big stores made that mistake with in-store concessions. They're closed down now.
20
11/03/2021 11:03:09 1 1
bbc
However if you want to buy multiple brands and M&S and have less postage - not just cost but carbon miles then its an option...
11
11/03/2021 10:39:41 16 4
bbc
There are sweatshops in the UK too..
21
11/03/2021 11:03:17 6 2
bbc
Ask those in an alleged UK sweatshop would they like to transfer to a Bangladeshi sweatshop and I think you'll find zero takers. The garment industry isn't famed for it's wages though, the people making the big money are those charging thousands for luxury brand items still made in Bangladeshi sweatshops for pennies.
22
11/03/2021 11:04:38 24 2
bbc
M and S need to decide who their target market are. You cannot run the High street on the whims of young women's fashions alone. Don't forget the Silver Pound. Give us the goods and we will buy them.
28
11/03/2021 11:19:37 15 1
bbc
Absolutely M&S should return to their roots and cater for the 50+ market, Forget all the skinny and slim fit clothes
74
11/03/2021 16:54:49 2 1
bbc
The 'Silver pound' generally wants to buy for little, buy it infrequently, want it to last forever and complain when it doesn't meet all of those criteria. The rest of the population is a little more realistic though. Pardon the pun, but it's a dying market catering for the 'silver pound'!
86
Dee
12/03/2021 13:14:57 0 0
bbc
From the look of their stores, the only people buying from them have received a telegram from the Queen. These are very cost conscious, savvy consumers who want things to last forever. They are catered to by a myriad of competitors at every single price/quality point both in store & online. Nostalgia & pity cannot keep hold M&S together.
7
11/03/2021 10:34:07 5 3
bbc
I hope their website is better than when I used it way back and "bought" something that turned out to be out of stock. Using their site was among the worst on-line buying experiences. Not rushing back.........
23
11/03/2021 10:54:20 3 2
bbc
It was being sorted out ...Ten Years ago !!

They brought 'an expert' in from Tesco (she's at NHS Improvement now!!)
Removed
25
11/03/2021 11:16:53 3 1
bbc
Desperate times for M&S, can’t believe Rowe is still there. Useful cover for Norman I guess
57
11/03/2021 13:52:23 2 1
bbc
Exactly - Salsbury, Holmes, Vandevelde, Rose, Bolland, Rowe - The list go's on and on and on...

...infact they are the only ones who get 'rich' !!
95
Dee
12/03/2021 13:55:28 0 0
bbc
Me neither. From the very start, Archie Norman should have got someone in to sort this dreadful mess out. Not one of his supermarket or electrical retailer mates either but a clothing retailer specialist with a track record of success.
Removed
Removed
22
11/03/2021 11:04:38 24 2
bbc
M and S need to decide who their target market are. You cannot run the High street on the whims of young women's fashions alone. Don't forget the Silver Pound. Give us the goods and we will buy them.
28
11/03/2021 11:19:37 15 1
bbc
Absolutely M&S should return to their roots and cater for the 50+ market, Forget all the skinny and slim fit clothes
50
11/03/2021 13:06:21 2 1
bbc
But 50+ doesn't mean frumpy and old fashioned. I am 65+. I want to buy from M&S but it's so dated.
69
11/03/2021 14:55:17 0 1
bbc
Have to agree. Come out, admit this it and go for it. Forget trying to sell a bit of naff to everyone.
87
Dee
12/03/2021 13:17:30 0 0
bbc
They can’t if they cling on to their present customers.
29
11/03/2021 11:23:20 9 2
bbc
Sort of like Debenhams and House of Fraser did?

That'll work.
63
11/03/2021 14:43:05 0 2
bbc
200 yr old business that has only died due to covid. It does work as a business model
30
11/03/2021 11:32:13 7 3
bbc
Based on the brands mentioned it looks like they are going for the people who used to shop in Debenhams. Another sandcastle to stop the tide.
16
11/03/2021 10:58:42 3 9
bbc
this is what DEBENHAMS did and ARCADIA sadly it doesn't work most youngsters buy clothes on-line, the old fogies buy in a shop.
31
11/03/2021 11:38:09 7 2
bbc
You will be an old foggie one day and maybe then yo7 might have learnt not to use detrimental ageist language
6
11/03/2021 10:33:22 10 3
bbc
M&S really should sort out their web site design - it is absolutely awful.
32
11/03/2021 11:38:17 3 1
bbc
Don't think it matters any more sadly.

I suspect it's a lost cause.

M&S has been a sinking ship for a while now.
33
11/03/2021 11:38:39 1 3
bbc
The high street has to diversify. Shops like M&S need to do more than sell clothes and food as they are not a niche outlet. Selling other brands is a start but they need to do more.
36
11/03/2021 11:44:59 4 3
bbc
Limited to selling clothes & food ? When was the last time you went into a large Sparks store - keep up !
34
11/03/2021 11:37:10 14 8
bbc
Really surprised some of you are not at the helm of a retail giant given all the advice being handed out.
37
11/03/2021 12:01:47 4 1
bbc
The sad thing is that most people can point out at a high level where M&S have gone wrong with clothing; it does'nt need an expert though an independent expert would obviously make smarter recommendations/is who you would consult to develop a viable plan.
94
Dee
12/03/2021 13:51:12 0 0
bbc
We would be a lot cheaper than the telephone number salaries of the lazy board!
35
11/03/2021 11:44:36 5 5
bbc
Its about time M&S realized that they are a retail shop and not a designer. Leave clothes design to experts.
Stock respected brands and move into the Debenhams space which is now empty.
This is a huge opportunity for M&S.
84
Dee
12/03/2021 12:51:13 0 0
bbc
They are a food retailer not a clothing, let alone fashion, retailer. These brands they have bought are old fashioned & expensive. Is this seriously the best they can do?
33
11/03/2021 11:38:39 1 3
bbc
The high street has to diversify. Shops like M&S need to do more than sell clothes and food as they are not a niche outlet. Selling other brands is a start but they need to do more.
36
11/03/2021 11:44:59 4 3
bbc
Limited to selling clothes & food ? When was the last time you went into a large Sparks store - keep up !
34
11/03/2021 11:37:10 14 8
bbc
Really surprised some of you are not at the helm of a retail giant given all the advice being handed out.
37
11/03/2021 12:01:47 4 1
bbc
The sad thing is that most people can point out at a high level where M&S have gone wrong with clothing; it does'nt need an expert though an independent expert would obviously make smarter recommendations/is who you would consult to develop a viable plan.
40
11/03/2021 12:09:52 1 1
bbc
On HYS???

Pull the other one........................
85
Dee
12/03/2021 13:01:09 0 0
bbc
They will be lucky if they can recruit an experienced retail professional who wants the job. Even if they could afford to pay them. They are still using a sticking plaster where major surgery is required.
38
11/03/2021 12:08:43 5 2
bbc
The future is and always has been a one stop shop where customers can buy from multiple retailers all in one place. Next have been doing this for some time and are always adding new names. M&S and Next get their cut and if customers buy their own brands too everyone is a winner.
48
11/03/2021 13:02:56 2 1
bbc
That may well be, Bobby, but the brands M&S have chosen to align to are outmoded and tired.
39
11/03/2021 12:12:01 9 3
bbc
After all the false dawns and consistently blaming the wrong kind of weather for poor financial performance I've concluded the problem at M&S is the main board, their inability to recruit highly capable change managers and their collective inability to drive change through the whole organisation.
41
11/03/2021 12:38:11 8 3
bbc
A fair bit of buzz-word bingo in that comment.
83
Dee
12/03/2021 12:44:11 0 0
bbc
Chris. I think they have probably tried to recruit clothing heavy hitters like Jane Shepherdson of Whistles & TopShop fame but were rejected as M&S bureaucracy is entrenched, the company is too slow to change & they didn’t want to be associated with a failing brand.
37
11/03/2021 12:01:47 4 1
bbc
The sad thing is that most people can point out at a high level where M&S have gone wrong with clothing; it does'nt need an expert though an independent expert would obviously make smarter recommendations/is who you would consult to develop a viable plan.
40
11/03/2021 12:09:52 1 1
bbc
On HYS???

Pull the other one........................
46
11/03/2021 13:17:35 1 1
bbc
the problems are obvious.... not selling to specific target audiences , no USP (quality they once had has been dropped) and they don't complete on price.
39
11/03/2021 12:12:01 9 3
bbc
After all the false dawns and consistently blaming the wrong kind of weather for poor financial performance I've concluded the problem at M&S is the main board, their inability to recruit highly capable change managers and their collective inability to drive change through the whole organisation.
41
11/03/2021 12:38:11 8 3
bbc
A fair bit of buzz-word bingo in that comment.
67
11/03/2021 14:51:34 0 1
bbc
At least there's no woke in the narrative!
42
11/03/2021 12:45:49 0 3
bbc
I truly hope M&S evolves, survives and prospers. But they have to listen to Customers.

I've never shopped at M&S as the clothing are from the 70s and 80s.
61
11/03/2021 14:17:04 1 2
bbc
You do get that fashion is cyclical . . . ?
93
Dee
12/03/2021 13:48:34 0 0
bbc
Clothing is not rocket science. Any retailer or etailer should be able to stock a year round wardrobe of modern yet timeless clothing with a brand image that signals what they’re about. If their competitors can do it, why can’t M&S?
6
11/03/2021 10:33:22 10 3
bbc
M&S really should sort out their web site design - it is absolutely awful.
43
JR
11/03/2021 12:56:18 1 1
bbc
To be fair, I don’t think any of their rivals have better web sites. Next’s has always been a shambles to navigate (in my opinion). It is irritating when you go to M&S’ shopping basket, even selecting a date, to find the thing you want isn’t available. I usually clear the basket at that point out of frustration. Sales especially are to be avoided for that reason.
44
11/03/2021 12:59:16 3 4
bbc
Have any of these people considered what it will be like when customers can go into stores, feel the quality, try the size, choose the accessories and shoes?
Online may well shrink back to pre C-19 status.
78
11/03/2021 20:07:50 0 1
bbc
Not going to happen. Covid made no difference to my shopping I already not been in a high street or supermarket for a decade. It was happening long before covid. The virus just pushed millions more to see how much better on line is. Major retailers have admitted things are not going back.
45
11/03/2021 13:05:22 6 2
bbc
For physical shops, the department store model - paying full price & only get to see the best selling lines from a handful of suppliers - is broken & has been for sometime.

For internet shopping though this can make sense - see several items for different producers at once when searching e.g. 'shirts' & then only paying for postage once (if at all) when buying several items.

I wish them luck.
56
11/03/2021 13:19:19 2 2
bbc
You're in a minority of one then!! HYSers don't do wishing good luck...........

PS : good luck from me too. As you say online with sucha model may well work better.
92
Dee
12/03/2021 13:43:53 0 0
bbc
This strategy only works if you have a variety of well respected, modern yet timeless new brands. M&S does not. People want to buy clothes that fit at the right quality/price point for their lifestyle. If you don’t provide that, they will go elsewhere. Postage is a minor consideration. Being well dressed is self care after all.
40
11/03/2021 12:09:52 1 1
bbc
On HYS???

Pull the other one........................
46
11/03/2021 13:17:35 1 1
bbc
the problems are obvious.... not selling to specific target audiences , no USP (quality they once had has been dropped) and they don't complete on price.
47
11/03/2021 13:01:39 10 2
bbc
The brands M&S have chosen to sell online in their so-called 'transformation programme' are, frankly, disappointing. I am 65+ and I would say that the brands mentioned are themselves tired and dated. Phase Eight, Hobbs and White Stuff have nothing new to say and nothing new to offer the M&S customer.
66
11/03/2021 14:49:57 2 1
bbc
Its interesting as Hobbs and White Stuff are relatively expensive, high quality brands, as if to say, here are our peers.

Which is a complete fallacy.
91
Dee
12/03/2021 13:35:58 1 0
bbc
Agreed, 100%. Is this their best ‘Big Idea’?
38
11/03/2021 12:08:43 5 2
bbc
The future is and always has been a one stop shop where customers can buy from multiple retailers all in one place. Next have been doing this for some time and are always adding new names. M&S and Next get their cut and if customers buy their own brands too everyone is a winner.
48
11/03/2021 13:02:56 2 1
bbc
That may well be, Bobby, but the brands M&S have chosen to align to are outmoded and tired.
68
11/03/2021 14:54:04 0 2
bbc
Outmoded and tired - but with huge margins - especially White Stuff. pure marketing hype.
49
11/03/2021 13:19:46 6 4
bbc
I don't subscribe online but wish M&S success with their online initiative & as long as M&S keep stocking their amazing range of Indian Curries & especially Madras, I'll continue to spend some of my hard earned there.

My family 'Friday night is curry night' would be nowt without M&S, so keep up the good work guys!
28
11/03/2021 11:19:37 15 1
bbc
Absolutely M&S should return to their roots and cater for the 50+ market, Forget all the skinny and slim fit clothes
50
11/03/2021 13:06:21 2 1
bbc
But 50+ doesn't mean frumpy and old fashioned. I am 65+. I want to buy from M&S but it's so dated.
51
11/03/2021 13:22:45 18 1
bbc
The rot set in with M&S clothing sales when it turned its back on over 40’s women. They were the ones buying and felt ignored with the move to smaller sizes cut and designed for younger ages. Unfortunately 20 year olds don’t shop with them.
90
Dee
12/03/2021 13:34:16 0 0
bbc
The rot set in when M&S ignored the following timelines:
Early 1980s - Next entered the market
1990s - Zara entered the market
2000s - Primark & supermarket clothing entered the market
2010s - Online shopping became all pervasive
M&S ignored all of these developments & focussed on easy to sell food. It’s their fault that they are where they are.
52
11/03/2021 13:24:08 9 2
bbc
You might as well say M&S clothing hoists the white flag

If you're a retailer you cannot be all things to all people now - there is too much choice
53
11/03/2021 13:25:13 3 5
bbc
Never forgave M & S when it stopped selling white shirts with pockets
65
11/03/2021 14:47:55 3 3
bbc
That's their problem - alienating folks who's tastes they are still trying to cater for!
54
11/03/2021 13:29:24 6 8
bbc
Time to put M&S out to pasture I think. Nurse!
10
11/03/2021 10:37:45 11 2
bbc
As one of my teachers would say to those who thought they were winners and didn’t need to try hard.
“How are the mighty who have fallen in the midst of battle”.
Ignore core customers long enough and you lose them for ever.
Why buy other brands clothes from M and S when you can buy them from the retailer directly.
55
11/03/2021 13:34:00 3 1
bbc
Simple, because as a consumer it doesn't make sense to pay multiple delivery fees across different brands when ordering clothes.
88
Dee
12/03/2021 13:21:02 0 0
bbc
Saving on postage isn’t going to make me purchase more M&S clothing.
45
11/03/2021 13:05:22 6 2
bbc
For physical shops, the department store model - paying full price & only get to see the best selling lines from a handful of suppliers - is broken & has been for sometime.

For internet shopping though this can make sense - see several items for different producers at once when searching e.g. 'shirts' & then only paying for postage once (if at all) when buying several items.

I wish them luck.
56
11/03/2021 13:19:19 2 2
bbc
You're in a minority of one then!! HYSers don't do wishing good luck...........

PS : good luck from me too. As you say online with sucha model may well work better.
25
11/03/2021 11:16:53 3 1
bbc
Desperate times for M&S, can’t believe Rowe is still there. Useful cover for Norman I guess
57
11/03/2021 13:52:23 2 1
bbc
Exactly - Salsbury, Holmes, Vandevelde, Rose, Bolland, Rowe - The list go's on and on and on...

...infact they are the only ones who get 'rich' !!
58
11/03/2021 14:03:05 5 6
bbc
M&S is a waste of time these days.

It's impossible to get trousers that fit properly (because the sizings don't make sense at all), while jumpers and t-shirts are bagged and stretched out of shape within the year no matter what you do with them. Never had that problem with anything from Debenhams or Primark.

Their suits are also only worthy of door staff or The Apprentice.
59
11/03/2021 14:03:48 3 2
bbc
Will that include 34in leg trousers?. Longer legs matter.
4
11/03/2021 10:32:22 12 2
bbc
It’s all made by the same people, and similar stuff. Just different labels stuck on.
60
11/03/2021 14:04:45 2 1
bbc
I know someone who used to run a gentleman's outfitters and dress hire shop (also did wedding dresses).

Apparently a £600 suit can be turned into a £175 suit by literally just removing certain internal labels. Hmm.
71
11/03/2021 15:20:32 0 1
bbc
Buy the cheaper suit and source the labels yourself....
42
11/03/2021 12:45:49 0 3
bbc
I truly hope M&S evolves, survives and prospers. But they have to listen to Customers.

I've never shopped at M&S as the clothing are from the 70s and 80s.
61
11/03/2021 14:17:04 1 2
bbc
You do get that fashion is cyclical . . . ?
62
11/03/2021 14:27:16 3 3
bbc
I hope M&S are going to improve their on line/home delivery service. My experience has been pretty dismal to date
29
11/03/2021 11:23:20 9 2
bbc
Sort of like Debenhams and House of Fraser did?

That'll work.
63
11/03/2021 14:43:05 0 2
bbc
200 yr old business that has only died due to covid. It does work as a business model
64
11/03/2021 14:44:38 3 8
bbc
When I think of M&S I can't help but think of my nana who would be 110 today. When I go in and have a look, I am shocked at how old fashioned the men's clothing is. Wide nylon slacks, checked shirts, patent-looking shoes.

The food is amazing but largely a rip-off.

Sorry M&S but you wouldn't be missed by the masses. But maybe you'll live long yet, catering for your tiny niches.
53
11/03/2021 13:25:13 3 5
bbc
Never forgave M & S when it stopped selling white shirts with pockets
65
11/03/2021 14:47:55 3 3
bbc
That's their problem - alienating folks who's tastes they are still trying to cater for!
47
11/03/2021 13:01:39 10 2
bbc
The brands M&S have chosen to sell online in their so-called 'transformation programme' are, frankly, disappointing. I am 65+ and I would say that the brands mentioned are themselves tired and dated. Phase Eight, Hobbs and White Stuff have nothing new to say and nothing new to offer the M&S customer.
66
11/03/2021 14:49:57 2 1
bbc
Its interesting as Hobbs and White Stuff are relatively expensive, high quality brands, as if to say, here are our peers.

Which is a complete fallacy.
41
11/03/2021 12:38:11 8 3
bbc
A fair bit of buzz-word bingo in that comment.
67
11/03/2021 14:51:34 0 1
bbc
At least there's no woke in the narrative!
48
11/03/2021 13:02:56 2 1
bbc
That may well be, Bobby, but the brands M&S have chosen to align to are outmoded and tired.
68
11/03/2021 14:54:04 0 2
bbc
Outmoded and tired - but with huge margins - especially White Stuff. pure marketing hype.
28
11/03/2021 11:19:37 15 1
bbc
Absolutely M&S should return to their roots and cater for the 50+ market, Forget all the skinny and slim fit clothes
69
11/03/2021 14:55:17 0 1
bbc
Have to agree. Come out, admit this it and go for it. Forget trying to sell a bit of naff to everyone.
19
11/03/2021 11:02:14 3 2
bbc
M&S watered themselves down many years ago in trying to compete on all levels. It hasn't worked, they lost their way and their identity with it.
70
11/03/2021 14:56:00 0 1
bbc
We can work it out though eh John L?
60
11/03/2021 14:04:45 2 1
bbc
I know someone who used to run a gentleman's outfitters and dress hire shop (also did wedding dresses).

Apparently a £600 suit can be turned into a £175 suit by literally just removing certain internal labels. Hmm.
71
11/03/2021 15:20:32 0 1
bbc
Buy the cheaper suit and source the labels yourself....
72
11/03/2021 15:18:13 4 4
bbc
Botham81

The food is amazing but largely a rip-off.

Sorry M&S but you wouldn't be missed by the masses. But maybe you'll live long yet, catering for your tiny niches.

**

Hahahaha....................HYSers can't help themselves. No positives : even when trying o compliment, a negative is added to finish it off.

Good luck Marks : hope the new model works out.
73
11/03/2021 16:12:05 1 1
bbc
I love thei r men's clothes but our local shop closed a couple of years ago and the clothes tend to be quite expensive unless you go to an outlet shop.
22
11/03/2021 11:04:38 24 2
bbc
M and S need to decide who their target market are. You cannot run the High street on the whims of young women's fashions alone. Don't forget the Silver Pound. Give us the goods and we will buy them.
74
11/03/2021 16:54:49 2 1
bbc
The 'Silver pound' generally wants to buy for little, buy it infrequently, want it to last forever and complain when it doesn't meet all of those criteria. The rest of the population is a little more realistic though. Pardon the pun, but it's a dying market catering for the 'silver pound'!
75
sci
11/03/2021 19:21:28 2 2
bbc
Fearful that M&S might stop selling ordinary cotton or mostly-cotton full briefs if they're bringing in Sloggi in the Spring (which have a rubbish fit and are generally more expensive so I only ever bought once), thought I'd better get some of my normal M&S in. Went to their website, and Sloggi ALREADY there, and previous ordinary M&S ones? - DISAPPEARED. Unhappy Sparks Customer, lost my custom!
76
11/03/2021 19:50:31 1 3
bbc
Awwwww, shucks!!!
75
sci
11/03/2021 19:21:28 2 2
bbc
Fearful that M&S might stop selling ordinary cotton or mostly-cotton full briefs if they're bringing in Sloggi in the Spring (which have a rubbish fit and are generally more expensive so I only ever bought once), thought I'd better get some of my normal M&S in. Went to their website, and Sloggi ALREADY there, and previous ordinary M&S ones? - DISAPPEARED. Unhappy Sparks Customer, lost my custom!
76
11/03/2021 19:50:31 1 3
bbc
Awwwww, shucks!!!
77
11/03/2021 20:02:50 3 2
bbc
So giving up. Moving to be just another clothes department store. Selling other people's goods as you own are not up to scratch. That
road leads to trying to be better at being Amazon.

The death of M&S has been long drawn out and overdue.
With John Lewis following along soon. Dinosaurs.
44
11/03/2021 12:59:16 3 4
bbc
Have any of these people considered what it will be like when customers can go into stores, feel the quality, try the size, choose the accessories and shoes?
Online may well shrink back to pre C-19 status.
78
11/03/2021 20:07:50 0 1
bbc
Not going to happen. Covid made no difference to my shopping I already not been in a high street or supermarket for a decade. It was happening long before covid. The virus just pushed millions more to see how much better on line is. Major retailers have admitted things are not going back.
79
11/03/2021 20:42:56 0 3
bbc
M&S just remind me of bullying supervisors from 8 years ago.
80
mm
11/03/2021 21:27:31 0 2
bbc
Good luck with on line business in Uzbekistan. More often than not you end up returning stuff as unsuitable as there is no constant sizing in M&S clothing. Imagine trying to return your unsuitable yak blanket to your nearest M&S Simply Food store in Tashkent !
1
11/03/2021 10:27:18 1 3
bbc
End of the Road ?
81
mm
11/03/2021 21:30:51 0 0
bbc
I have suggested several times on their customer feedback that they should return to where they started, as a stall on Leeds market. I think that will be more succesful than on line in Reykjavik.
82
Dee
12/03/2021 12:33:33 1 1
bbc
M&S should pull the plug on clothing as management do not have a clue. Instead of improving the quality/price point of their offering & knowing who their customers are, they have bought old fashioned, formal brands for a snip during lockdown eg Jaeger, Hobbs which will not help matters. The owners of these companies probably rubbed their hands with glee & relief when M&S bought them.
39
11/03/2021 12:12:01 9 3
bbc
After all the false dawns and consistently blaming the wrong kind of weather for poor financial performance I've concluded the problem at M&S is the main board, their inability to recruit highly capable change managers and their collective inability to drive change through the whole organisation.
83
Dee
12/03/2021 12:44:11 0 0
bbc
Chris. I think they have probably tried to recruit clothing heavy hitters like Jane Shepherdson of Whistles & TopShop fame but were rejected as M&S bureaucracy is entrenched, the company is too slow to change & they didn’t want to be associated with a failing brand.
35
11/03/2021 11:44:36 5 5
bbc
Its about time M&S realized that they are a retail shop and not a designer. Leave clothes design to experts.
Stock respected brands and move into the Debenhams space which is now empty.
This is a huge opportunity for M&S.
84
Dee
12/03/2021 12:51:13 0 0
bbc
They are a food retailer not a clothing, let alone fashion, retailer. These brands they have bought are old fashioned & expensive. Is this seriously the best they can do?
37
11/03/2021 12:01:47 4 1
bbc
The sad thing is that most people can point out at a high level where M&S have gone wrong with clothing; it does'nt need an expert though an independent expert would obviously make smarter recommendations/is who you would consult to develop a viable plan.
85
Dee
12/03/2021 13:01:09 0 0
bbc
They will be lucky if they can recruit an experienced retail professional who wants the job. Even if they could afford to pay them. They are still using a sticking plaster where major surgery is required.
22
11/03/2021 11:04:38 24 2
bbc
M and S need to decide who their target market are. You cannot run the High street on the whims of young women's fashions alone. Don't forget the Silver Pound. Give us the goods and we will buy them.
86
Dee
12/03/2021 13:14:57 0 0
bbc
From the look of their stores, the only people buying from them have received a telegram from the Queen. These are very cost conscious, savvy consumers who want things to last forever. They are catered to by a myriad of competitors at every single price/quality point both in store & online. Nostalgia & pity cannot keep hold M&S together.
28
11/03/2021 11:19:37 15 1
bbc
Absolutely M&S should return to their roots and cater for the 50+ market, Forget all the skinny and slim fit clothes
87
Dee
12/03/2021 13:17:30 0 0
bbc
They can’t if they cling on to their present customers.
55
11/03/2021 13:34:00 3 1
bbc
Simple, because as a consumer it doesn't make sense to pay multiple delivery fees across different brands when ordering clothes.
88
Dee
12/03/2021 13:21:02 0 0
bbc
Saving on postage isn’t going to make me purchase more M&S clothing.
89
12/03/2021 13:26:20 0 2
bbc
Great, something to appeal to the under eighties at last!
51
11/03/2021 13:22:45 18 1
bbc
The rot set in with M&S clothing sales when it turned its back on over 40’s women. They were the ones buying and felt ignored with the move to smaller sizes cut and designed for younger ages. Unfortunately 20 year olds don’t shop with them.
90
Dee
12/03/2021 13:34:16 0 0
bbc
The rot set in when M&S ignored the following timelines:
Early 1980s - Next entered the market
1990s - Zara entered the market
2000s - Primark & supermarket clothing entered the market
2010s - Online shopping became all pervasive
M&S ignored all of these developments & focussed on easy to sell food. It’s their fault that they are where they are.
47
11/03/2021 13:01:39 10 2
bbc
The brands M&S have chosen to sell online in their so-called 'transformation programme' are, frankly, disappointing. I am 65+ and I would say that the brands mentioned are themselves tired and dated. Phase Eight, Hobbs and White Stuff have nothing new to say and nothing new to offer the M&S customer.
91
Dee
12/03/2021 13:35:58 1 0
bbc
Agreed, 100%. Is this their best ‘Big Idea’?
45
11/03/2021 13:05:22 6 2
bbc
For physical shops, the department store model - paying full price & only get to see the best selling lines from a handful of suppliers - is broken & has been for sometime.

For internet shopping though this can make sense - see several items for different producers at once when searching e.g. 'shirts' & then only paying for postage once (if at all) when buying several items.

I wish them luck.
92
Dee
12/03/2021 13:43:53 0 0
bbc
This strategy only works if you have a variety of well respected, modern yet timeless new brands. M&S does not. People want to buy clothes that fit at the right quality/price point for their lifestyle. If you don’t provide that, they will go elsewhere. Postage is a minor consideration. Being well dressed is self care after all.
42
11/03/2021 12:45:49 0 3
bbc
I truly hope M&S evolves, survives and prospers. But they have to listen to Customers.

I've never shopped at M&S as the clothing are from the 70s and 80s.
93
Dee
12/03/2021 13:48:34 0 0
bbc
Clothing is not rocket science. Any retailer or etailer should be able to stock a year round wardrobe of modern yet timeless clothing with a brand image that signals what they’re about. If their competitors can do it, why can’t M&S?
34
11/03/2021 11:37:10 14 8
bbc
Really surprised some of you are not at the helm of a retail giant given all the advice being handed out.
94
Dee
12/03/2021 13:51:12 0 0
bbc
We would be a lot cheaper than the telephone number salaries of the lazy board!
25
11/03/2021 11:16:53 3 1
bbc
Desperate times for M&S, can’t believe Rowe is still there. Useful cover for Norman I guess
95
Dee
12/03/2021 13:55:28 0 0
bbc
Me neither. From the very start, Archie Norman should have got someone in to sort this dreadful mess out. Not one of his supermarket or electrical retailer mates either but a clothing retailer specialist with a track record of success.
3
11/03/2021 10:32:06 7 1
bbc
At least they're open to change. A lot of companies went under because of archaic attitudes to business, thinking they can tell the consumer how they should shop.

If this keeps the business going and helps people stay in jobs (particularly ever decreasing high street jobs) then it seems a good thing.
96
Dee
12/03/2021 16:52:17 0 0
bbc
They’re not open to change. They had to be forced into it.