Broadband switching should be less 'hassle', says Ofcom
03/02/2021 | news | technology | 494
The regulator wants people to change provider more easily, but feels many people are put off switching.
1
03/02/2021 13:26:29 35 2
bbc
Its a nice thought but the hassle is obviously a deliberate ploy, so i wouldnt hold your breath on this one.
You missed apostrophes in 'Its' and 'wouldnt'. Also, 'i' should be capitalised even when not at the start of a sentence.

You're welcome.
Removed
432
04/02/2021 09:28:24 0 0
bbc
Unless you are a Virgin fibre customer - you have to cancel/transfer both phone and broadband with them as they class them as separate services.

The transfer from Virgin a friend went through last year was frustrating or them.
2
03/02/2021 13:27:11 11 1
bbc
If it works like switching gas or electricity then it certainly seems like a step in the right direction.
291
03/02/2021 15:49:02 3 1
bbc
Changing gas supplier doesn't mean replacing the kitchen hob. If we could use our own hardware to access ISPs services, we'd all be happier.
3
03/02/2021 13:27:40 88 6
bbc
So important this. Made 28 calls to Virgin to cancel before got through. Then 1 hour 22 minutes talking to India then Uk. Finally cancelled. Next day someone from Virgin retention phoned & I did a deal for half what I was paying. I stayed through fear of a swap not going smoothly. The vulnerable are not going to go through this.
19
CJR
03/02/2021 13:34:39 13 85
bbc
Funny, I was able to cancel on line with no problem, and in no time at all.
Maybe you are not computer savvy ??
20
03/02/2021 13:34:47 7 1
bbc
Yes .. you can switch in theory .. but in practice they throw all their toys out of the pram before they will implement.

And the same companies have the nerve to talk about free markets.
24
03/02/2021 13:35:01 10 1
bbc
Totally agree. Mobile phone contracts are the same. No option to cancel online (O2) so have to call customer retentions and spend half an hour on hold before they throw a 50% discount at you to sign up for another 18 months.
67
03/02/2021 13:47:42 13 0
bbc
It’s about time not just broadband providers but all companies stopped ripping off loyal customers just to give discounts to new customers.
79
03/02/2021 13:50:21 7 0
bbc
I'd probably have done the same but the fact that companies can retain customers despite only offering a decent deal at the last minute - in your case after you'd actually cancelled - is part of the problem unfortunately.
145
03/02/2021 14:04:49 4 3
bbc
Just tell new broadband provider to do the switch for you. Then they do all the work!
149
Jon
03/02/2021 14:06:13 12 2
bbc
I have the same thing with Virgin every year. Every year they hike my price up by £20/month and I have to go through the whole leaving charade to get a market competitive price. Given how we're all working at home now, broadband should be an essential and be price capped/regulated like water or electricity.
153
03/02/2021 14:08:18 4 5
bbc
No need to phone your existing provider to cancel. When you sign up to a new provider they will do all that.
166
37p
03/02/2021 14:11:25 3 1
bbc
I have switched several times over the last few years and had no real issues.

It's been nothing like trying to sort out utility switches. They have caused me a lot of hassle and cost me a lot of time.
315
03/02/2021 16:31:36 2 0
bbc
Changed provider twice in last ten years with no problems either time.
352
03/02/2021 19:28:05 2 0
bbc
I've always found that canceling the Direct Debit attracts their attention pretty much instantly.
4
03/02/2021 13:28:37 23 2
bbc
The fact is the service I am with offers a fixed IP where most home services do not. I don't want to pay extra for a business line or pay a DNS hosting service which defeats the point of switching. However even with all that being said broadband should be charged at the same rate of new and old customers, this should be law. It's not right that new customers pay less....
184
03/02/2021 14:16:19 4 2
bbc
Fixed IP's are on;y required for hosting and some gaming setups. ISP's make it clear before you signup wether they offer static IP's
186
37p
03/02/2021 14:17:21 0 0
bbc
It may no be right but that the way all companies of this type work.
193
03/02/2021 14:20:15 1 2
bbc
If you get an Asus router it comes with a free DDNS service
362
03/02/2021 21:10:15 1 0
bbc
The lower rates for new customers are loss leaders, hence why the price rockets when the contract is over and you are locked into a contract that if you break you are obliged to pay the remaining amount due in full. Once contract is over you are free to leave or negotiate a new one with your current ISP you are warned of the increase. Some of us prefer that freedom and are willing to pay for it.
439
04/02/2021 09:46:52 0 0
bbc
Yes, it doesn't seem right, but who doesn't like those catchy introductory deals.

Maybe there should be a basic not-for-profit service and if you want to have all the add-ons, then these come extra.

This is why energy companies were forced to provide a standard capped tariff to make sense of the plethora of short term complex tariffs.
5
03/02/2021 13:28:39 8 3
bbc
Ofcom say a lot of things need to be lots of stuff.

Never happens though does it?

Bit of a lighthouse in the desert, as per all these toothless 'regulators'
Internet should be qualified as a necessity in the modern era. With free access like to education. I know Estonia is a tiny country to use it as an example as there are many obstacles having it implemented amongst 60 + mln people but here is a great idea. Internet educates and creates jobs. Make it fast , make it free ( paid for by our taxes) to everyone.
25
03/02/2021 13:35:45 8 2
bbc
Didn't Labour propose such a policy the last election and it was viewed as socialism. Might have come in use for those in rural area without decent WiFi
38
03/02/2021 13:40:35 5 2
bbc
Plus the free electricity to run the modems and laptops etc!

Plus the free gas to keep us all cosy at home whilst using our tablets.

...... and the free food...
312
03/02/2021 16:25:42 3 0
bbc
The trouble is that if you define broadband as a necessity and to be provided free, wouldn't you also have to do the same for the more vital water, electricity and gas?
7
03/02/2021 13:30:29 4 5
bbc
"It follows its own research suggesting 40% of people are put off switching because it is considered too complex."

Or they are just lazy. If you are out of contract then sign up with the new company and cancel with the old one. It's called getting of your arse.
228
03/02/2021 14:36:42 1 0
bbc
"off" - thank you
1
03/02/2021 13:26:29 35 2
bbc
Its a nice thought but the hassle is obviously a deliberate ploy, so i wouldnt hold your breath on this one.
You missed apostrophes in 'Its' and 'wouldnt'. Also, 'i' should be capitalised even when not at the start of a sentence.

You're welcome.
Removed
28
03/02/2021 13:36:39 3 0
bbc
Thank's
47
03/02/2021 13:42:28 0 0
bbc
Very patronising Marcus.
9
03/02/2021 13:31:09 5 1
bbc
As a general rule most people don't like change. It may also be that you have a package with one provider so you may be getting a better deal but slightly slower broadband and of course there is the extra price of faster broadband.

But a bit like HS2 most people want something that works and is more reliable rather than being ever so slightly faster but still unreliable.
10
03/02/2021 13:31:39 29 3
bbc
Works when all the infrastructure is identical, but how is a switch from cable to VDSL going to be automatic? Or VDSL to FTTP?

Also why are we still installing copper to homes even today? It should be fibre to the premises only, or at least a gigabit-capable (parallel) connection terminating as RJ45 so it can be used with any off the shelf router.
Most service problems are actually router based.
23
03/02/2021 13:34:55 32 1
bbc
Router based as in your ISP sends you a cheapo wireless router which causes all kinds of reliability problems for the end user, and this can be fixed by getting an original openreach modem which simply translates the ADSL connection into RJ45 so you can use your own more reliable hardware.

People often think the service is poor, but it's really just the cheapo hardware putting out the wifi.
246
Bob
03/02/2021 15:00:45 1 4
bbc
Copper is not being used on home installations today, that is fake news.

The only time this happens is for single installation second lines. All new housing developments have been full fibre for a good few years now.

And what you describe is exactly how full fibre installed.
363
03/02/2021 21:10:40 2 0
bbc
Copper is being supplied because Openreach have a legal requirement to allow customers to contact the emergency services at ALL times. This is possible with a copper line and a corded phone as the power comes from the exchange which has batteries and a generator for use in power cuts. When Lancaster lost power for several days after storm Desmond only copper landlines worked, not mobiles or fibre!
11
03/02/2021 13:32:26 5 3
bbc
Surely when switching from one to another it's a case of phoning the old one and saying bye bye 30 days before the contract expires and signing up for the new one to begin 30 days later!
failing that, live chat to say bye bye.
16
03/02/2021 13:33:39 9 4
bbc
Most people want their someone else to wipe their own bottom these days.
322
03/02/2021 16:43:20 0 0
bbc
In most (all?) cases, except switching from Virgin to landline, you just contact your new provider to arrange a start date and they contact your old one and arrange everything. Your connection goes off for a few hours, you plug in your new router (or enter the right data in the old one if you own it) and everthng starts working again.
12
03/02/2021 13:32:53 1 2
bbc
No S**T sherlock
13
03/02/2021 13:33:07 23 11
bbc
Be good if more companies invested in the infrastructure and we got open reach disbanded. Anything BT related us driven only by profit.

UK broadband poor overall
91
ET
03/02/2021 13:52:54 4 7
bbc
????????

Can you support these fantastical claims with data?
151
03/02/2021 14:07:30 0 1
bbc
Rubbish Comment
232
03/02/2021 14:37:49 1 1
bbc
As opposed to, say, Virgin, which is not driven by profit?
396
04/02/2021 02:22:43 1 0
bbc
If what you said was true and achievable, you wouldn't need to "got open reach disbanded", it would collapse of it's own accord.

There is a reason why BT (& VM, but with less coverage) is the only nationwide network provider, it's because it is so expensive to build and maintain the network. That's why the other players such as Talk Talk and Sky use the BT Openreach network.
14
03/02/2021 13:33:11 1 15
bbc
I thought Ofcom were just another branch of the ever expanding PC Police ... leaving no stone unturned in the search for "hate speech".

Why are they meddling in customer contracts with Telecomms companies ... that is outside their remit is it not ?

:-D
:-D
:-D
44
03/02/2021 13:41:47 3 0
bbc
Get a grip: OFCOM is a *regulator*. They're not "meddling in customer contracts", they're trying to prevent the Telecomms industry ripping of the customer - i.e., YOU.
15
03/02/2021 13:33:33 3 3
bbc
Once you get BT fibre to your house forget being able to move to another provider. When I check with other ISP's they say fibre isn't available in my area ..... even though I've had it for a couple of years and now with a speed greater then 500Mbps
33
03/02/2021 13:38:59 3 0
bbc
BT, Talk Talk and Zen are the 3 companies using Openreach FTTP tech. Go to uswitch or broadbandchoices to see what's available.
60
03/02/2021 13:46:08 0 0
bbc
I have kind of the opposite with Virgin, my current ISP. Every other ISP (including BT) says: "Sorry, there's no current service to your house - if you want to to use us you'll have to get a new line installed, at a cost of £ALOT". So I'm stuck with Virgin (at 100Mbps, could be worse). Basically, I think BT and Virgin between them own virtually ALL the fibre.
11
03/02/2021 13:32:26 5 3
bbc
Surely when switching from one to another it's a case of phoning the old one and saying bye bye 30 days before the contract expires and signing up for the new one to begin 30 days later!
failing that, live chat to say bye bye.
16
03/02/2021 13:33:39 9 4
bbc
Most people want their someone else to wipe their own bottom these days.
201
03/02/2021 14:22:36 1 0
bbc
That's the problem, nobody wants to take control over their own lives anymore just constantly waiting for someone, anyone to give them orders.
402
04/02/2021 03:02:59 0 0
bbc
Worse than that, some don't even notice it needs to be wiped.
17
03/02/2021 13:33:44 4 1
bbc
With more people working from home than ever (which will almost certainly continue on a regular basis), high speed internet is now essential for the majority of households. Anything that can be done to make this easier ought to be encouraged. Expect many companies to drag their heels on simplifying this process...
36
03/02/2021 13:40:15 0 2
bbc
Absolutely agree, at the moment any outages mean those WFH can't work or take a health risk by heading into an office, I know people who have been badly affected especially when moving house.
81
ET
03/02/2021 13:50:25 2 0
bbc
Let them. Use either Sky or BT. Others available. They’re plenty fast enough for work unless you’re running a data centre.
Of course, four teenagers gaming simultaneously will probably slow it down.
18
03/02/2021 13:34:35 10 4
bbc
One issue that should also be resolved is that the new provider should arrange for the transfer to be made on the final day of your existing contract. Otherwise you face paying an early termination fee if the transfer is made before the existing contract ends or only receiving a part refund if the transfer is made shortly after the existing contract ends.
189
03/02/2021 14:18:27 3 7
bbc
Stop with the maentality that everyone should hold your hand and wipe your nose
254
Bob
03/02/2021 15:08:30 0 0
bbc
1. Don't try to leave before your contract is up and you won't pay a fee.
2. The pro rata refund for partial months already happens.
3
03/02/2021 13:27:40 88 6
bbc
So important this. Made 28 calls to Virgin to cancel before got through. Then 1 hour 22 minutes talking to India then Uk. Finally cancelled. Next day someone from Virgin retention phoned & I did a deal for half what I was paying. I stayed through fear of a swap not going smoothly. The vulnerable are not going to go through this.
19
CJR
03/02/2021 13:34:39 13 85
bbc
Funny, I was able to cancel on line with no problem, and in no time at all.
Maybe you are not computer savvy ??
45
03/02/2021 13:42:00 17 4
bbc
Maybe you are patronising, and Virgin Media are awful ?
142
Ant
03/02/2021 14:04:04 13 0
bbc
Its not possible to cancel a Virgin contract online, there is no online facility to do so, no email address and they do not offer a live chat service.

The only method you could have used (which doesn't work most of the time) is the online messaging service, and that takes days if not weeks to have a simple conversation as the replies aren't instant (or quick).
387
03/02/2021 23:20:26 1 0
bbc
Like to know how you did that through the website. Only ever get a message that service is unavailable and need to phone. No such message if wanting to upgrade services though Mmmmm
392
04/02/2021 00:17:11 0 0
bbc
Really not a helpful thing to say. Each person's opinion is welcome here whereas judgement of others is not.

We switched from Virgin to Vodafone. We told Vodafone, they then contacted Virgin, and then Virgin contacted us. And then, yes, there was a lot of persuasive offers but we'd done the homework and weren't going back.

Definitely not easy for some though. Operators need to make it easier.
428
04/02/2021 09:16:38 0 0
bbc
Clever boy.

Not everyone will have your skills or indeed access to online method of doing it.

Maybe you need to brush up on your people skills before posting stuff like that.
438
04/02/2021 09:40:11 0 0
bbc
Virgin do not presently have the links to cancel online. We have all of their pages documented with links, copies and screen shots and videos of the whole process. Their cancel page goes to a page that ends without further actionable links. Customers have to phone - and that takes hours of obfuscation.
491
04/02/2021 20:18:25 0 0
bbc
I think you are talking BS, as there is no option to cancel online. You can upgrade (but not downgrade) your subscription. To cancel, you have to call them.
3
03/02/2021 13:27:40 88 6
bbc
So important this. Made 28 calls to Virgin to cancel before got through. Then 1 hour 22 minutes talking to India then Uk. Finally cancelled. Next day someone from Virgin retention phoned & I did a deal for half what I was paying. I stayed through fear of a swap not going smoothly. The vulnerable are not going to go through this.
20
03/02/2021 13:34:47 7 1
bbc
Yes .. you can switch in theory .. but in practice they throw all their toys out of the pram before they will implement.

And the same companies have the nerve to talk about free markets.
21
03/02/2021 13:34:48 156 3
bbc
It is insidious that you have to threaten to leave a company in order to get a sensible deal. Loyalty means nothing these days!
130
Ant
03/02/2021 14:01:21 32 0
bbc
Its all about bargaining position, the same applies with employment. Employers are always happy to pay you the same and offer you the same benefits (less if possible) for the same quality of work, even when the market determines that work is now worth more.

There will always be people who will take the p@ss if you let them and unfortunately there are more of them these days.
141
03/02/2021 14:03:56 5 2
bbc
Not true of all.

Plusnet sent me range of deals to choose last renewal and I got better deal than my introductory one without even asking.
240
03/02/2021 14:50:14 0 14
bbc
Grow up and stop being so naive.
356
03/02/2021 20:33:51 1 0
bbc
And are you loyal enough to happily pay that extra to be loyal? It sounds like you're not. Loyalty works both ways, personally speaking I'm loyal to whichever provider gives me the best value and expect a firm to be loyal to the most profitable customers. I think that principle applies to any & every private sector organisation.
395
04/02/2021 02:07:30 5 0
bbc
Agreed. If a firm want to show it appreciates the business from an existing customer, they should do that by not offering a better deal to a new customer. How can it possibly be cheaper (for them) to take on a new customer rather than a renewal from an existing customer.
22
Ian
03/02/2021 13:34:55 64 7
bbc
For anyone non-technical who uses their ISP’s own email, switching means changing their email address in all the myriad places it is used. Switching cannot become easy until email addresses move with the customer, like mobile numbers.
30
03/02/2021 13:37:26 78 6
bbc
Never use your ISPs email - plenty of access to gmail/Outlook.
34
03/02/2021 13:40:12 6 7
bbc
That's never going to happen I'm afraid. Routing email from your old domain (after the @ part) to your new one would be a logistical nightmare for ISP's.
49
03/02/2021 13:43:11 12 0
bbc
Easily solved if more was done to make users aware that email services needn't depend on your ISP. There are any number of reliable webmail services, including those run by big names such as Microsoft and Google, that are entirely distinct services, with free versions that suit the vast majority of domestic users.
70
03/02/2021 13:48:02 4 0
bbc
Yes; but you don't have to be a super-nerd to sign up for a (free or cheap) email service. Basically no harder than using your ISP's - which, in my experience, tend to be a bit rubbish anyway.
73
ET
03/02/2021 13:48:46 7 4
bbc
True enough. But why would you?
Gmail.
Outlook.
Yahoo.
Many many others.
Why would you use the isp? Unless you’re lazy of course.
If you can’t google “independent email”, you probably shouldn’t be taking risks by connecting to the net.
144
03/02/2021 14:01:27 5 13
bbc
Pretty much your own fault for using your ISPs email domain. No sympathy
169
03/02/2021 14:11:58 2 0
bbc
You should NEVER use an ISP address in the first place. Plenty of other public email domains available such as live.com gmail.com etc
212
Ant
03/02/2021 14:27:20 1 0
bbc
Please, for the love of god, don't pay for email services. There are countless free email services and they all do the same thing.
262
03/02/2021 15:16:06 2 0
bbc
Biggest mistake ever using any isp email. We all learnt that long ago. Need several different web mails, separate out family, work, and all on line registrations.
276
03/02/2021 15:32:22 0 0
bbc
Not forgetting your home phone number.
296
BXW
03/02/2021 15:56:49 0 0
bbc
Quite so. It is best to have an email account which is independent of the ISP. Gmail, Yahoo, Outlook are all free to use.
336
03/02/2021 17:15:11 1 1
bbc
I've always maintained that ISPs shouldn't provide their own email services and should, instead, provide information as to how to create an account using Gmail or Outlook etc. It'd be cheaper for them as they don't need to maintain email servers, it'd lower their support costs and make their service cheaper. It'd also make it easier for people to move to other ISPs. Oh, hang on a minute....
459
04/02/2021 10:42:39 0 0
bbc
I'm afraid I have to disagree with that one, email is part of the service and email servers do cost money to run you know. Domain names do not work like telephone numbers, your email is effectively a subdomain of whoever owns and controls the domain name.
10
03/02/2021 13:31:39 29 3
bbc
Works when all the infrastructure is identical, but how is a switch from cable to VDSL going to be automatic? Or VDSL to FTTP?

Also why are we still installing copper to homes even today? It should be fibre to the premises only, or at least a gigabit-capable (parallel) connection terminating as RJ45 so it can be used with any off the shelf router.
Most service problems are actually router based.
23
03/02/2021 13:34:55 32 1
bbc
Router based as in your ISP sends you a cheapo wireless router which causes all kinds of reliability problems for the end user, and this can be fixed by getting an original openreach modem which simply translates the ADSL connection into RJ45 so you can use your own more reliable hardware.

People often think the service is poor, but it's really just the cheapo hardware putting out the wifi.
229
03/02/2021 14:36:48 3 1
bbc
Depends on the ISP. Some ISP’s like Sky make it hard, and technically breaking the contract to use another router. You have to be able to read the traffic between your router and Sky to get the username and password.
For this that do allow a different router easily you don’t need the BT modem. Any number of excellent routers with inbuilt modem.
286
03/02/2021 15:40:25 2 0
bbc
If you leave the Virgin engineer (other brands available) to do the installation on their own, you will find router next to your TV box and the TV which reduces the wifi signal a lot. Ditto if you use a bedroom TV as a monitor. Having router and TV box in the same room is not essential, just need a longer network cable between them.
437
04/02/2021 09:39:22 0 0
bbc
Often the ISP modem/router is locked to the ISP as BT SmartHub etc.

This makes it nice and easy to set up, but I know just how technically difficult it can be to set up an unlocked router.

My old HH4 and Openreach VDSL modem, all free, have done sterling service for years. I don't look forward to having to change that.
3
03/02/2021 13:27:40 88 6
bbc
So important this. Made 28 calls to Virgin to cancel before got through. Then 1 hour 22 minutes talking to India then Uk. Finally cancelled. Next day someone from Virgin retention phoned & I did a deal for half what I was paying. I stayed through fear of a swap not going smoothly. The vulnerable are not going to go through this.
24
03/02/2021 13:35:01 10 1
bbc
Totally agree. Mobile phone contracts are the same. No option to cancel online (O2) so have to call customer retentions and spend half an hour on hold before they throw a 50% discount at you to sign up for another 18 months.
Internet should be qualified as a necessity in the modern era. With free access like to education. I know Estonia is a tiny country to use it as an example as there are many obstacles having it implemented amongst 60 + mln people but here is a great idea. Internet educates and creates jobs. Make it fast , make it free ( paid for by our taxes) to everyone.
25
03/02/2021 13:35:45 8 2
bbc
Didn't Labour propose such a policy the last election and it was viewed as socialism. Might have come in use for those in rural area without decent WiFi
26
03/02/2021 13:36:11 5 9
bbc
Never had a problem switching standard broadband from one provider to another. Go via the cashback sites and my net BB and phone rental is just over £10 a month.

I'm sorry, but the process is straightforward. I think there is a cross over between complexity and lazyness.
27
03/02/2021 13:36:28 17 4
bbc
Switching is too complicated. When you switch you get a new username and password for the broadband. You then have to find the same for your router and log in to it. Then you have to put the new account info in. If you're not IT literate it's a big ask.

Ofcom should really sort out what matters, ie Spam calls. They got £££'s to do this and failed it get the industry behind them. Spinless
52
03/02/2021 13:44:01 7 6
bbc
How did you manage to sign up for this account then? I guess you overcame your IT fear becuase you needed to access the iplayer...
61
03/02/2021 13:46:19 2 0
bbc
Nonsense. All automatic and all username info etc on back of router.
62
ET
03/02/2021 13:46:23 2 0
bbc
Really?
I plug a new router in.
I turn on my device.
I use the wireless detector to find the network (just like when you are out and about).
I type in the password supplied by the new provider.

How can this be made easier?
I am utterly dumbfounded by these daft pieces of research. Who pays these people to report on a non issue?

If you use a dedicated cable it’s harder, but hardly difficult.
178
03/02/2021 14:14:12 2 0
bbc
LEARN and stand on your own two feet and stop expecting the government to do everything for you.
195
03/02/2021 14:20:42 1 0
bbc
How is that difficult? Plug the new router in on the specified day, find the router name in your WiFi list on your tablet/phone/desktop, then type in the password given (usually on a label on the new router). It took me less than two minutes to be up and running with a new router.
287
03/02/2021 15:44:24 1 0
bbc
Another headache is port forwarding. Easy to do, but with a number of IP cameras, CCTV, etc etc it takes a while.
367
03/02/2021 21:25:55 0 0
bbc
How long ago did you switch? I haven't had to enter a user name and password to get online switching nower days. I have done it for a few friends, for some reason they think I am techy because I can build a PC, so when they switch I am called on to "set it up" for them. The routers come preset it is pretty much plug and play, unless you are using your own router that is.
409
04/02/2021 07:40:32 0 0
bbc
LoL
I use my own router so only one change to do and its easy or run auto setup
if you use provided router it is setup for you, the only thing is change the user PW on setup, nothing hard, the hard thing is people don't want the hassle, so when they get someone else using their connection they blame the provider when it is a simple process to change user PW
You missed apostrophes in 'Its' and 'wouldnt'. Also, 'i' should be capitalised even when not at the start of a sentence.

You're welcome.
Removed
28
03/02/2021 13:36:39 3 0
bbc
Thank's
111
03/02/2021 13:57:13 0 0
bbc
You don't need an apostrophe.
29
03/02/2021 13:37:00 13 2
bbc
Funny, it’s almost like providers make it deliberately difficult so you stay with them. But a big corporation would never do something that puts themselves before customers surely...
187
03/02/2021 14:17:21 1 9
bbc
They don't make it difficult, rather you don't understand.
22
Ian
03/02/2021 13:34:55 64 7
bbc
For anyone non-technical who uses their ISP’s own email, switching means changing their email address in all the myriad places it is used. Switching cannot become easy until email addresses move with the customer, like mobile numbers.
30
03/02/2021 13:37:26 78 6
bbc
Never use your ISPs email - plenty of access to gmail/Outlook.
140
03/02/2021 14:03:54 9 0
bbc
That's so but if you didn't realise that when you first set up perhaps many years ago it is a vast mountain to climb to notify everyone your email address has changed.
159
03/02/2021 14:09:52 2 0
bbc
Aye. Second that.
194
03/02/2021 14:20:28 4 0
bbc
That might be good advice now but some of us signed up to our ISP more than 20 years ago. The choice was limited and by the time we might have wanted to change ISP we already had hundreds of contacts. I would have switched away from my current ISP 6 years ago if it hadn't been for the problem of the email address
361
03/02/2021 21:07:27 0 0
bbc
However I have found that in some cases, though this was some time ago now, that certain services would count an ISP email as a verified address and so made signing up to certain services an easier one step process. However with freemail, which is not really free, it could involve having to give a phone number or wait for an email to be sent to link you to verify.
434
04/02/2021 09:30:40 0 0
bbc
Gmail etc. are OK, but Google have pulled other services in the past or ditched stuff like unlimited storage. Archived emails are not guaranteed.

For most people, especially first-time users, the ISP email service is the first port of call

If you have built up a big email address book, changing your email address could be a huge exercise, especially if you have no record.
31
03/02/2021 13:38:20 21 4
bbc
I think this should really read that UK broadband speeds should no longer be a third world product?

Working in a global organisation you see (and experience) how much better the broadband speeds are for almost every other developed country.

Yet another UK scandal with BT in this case refusing to invest in infrastructure for decades and boosting their own profits - another UK shot in foot.
64
03/02/2021 13:47:09 8 3
bbc
I couldn't agree more. We are so far behind in the UK, but most people simply do not realise it. Our politicians, who did not seem to get out much even before the pandemic, are quite happy to let this situation continue because they know no better.
293
03/02/2021 15:50:26 5 1
bbc
Blame the government. In 1990 BT were about to launch a fibre roll-out, as they could see it was the way forward (a project that started as early as 1974).

Cancelled at the last minute by the government, all assets sold to South East Asia; had it not, we would be leading the world.

Search "UK fibre cancel 1990" for a TechRadar article. I've omitted lots to keep it about tech.
347
03/02/2021 18:10:42 0 0
bbc
Move then!
408
04/02/2021 07:32:47 1 0
bbc
BT are a private company, so they are not going to place infrastructure to an area that has little interest in faster web speeds, it is that simple.
people on a low cost broadband connection, say 10 meg and only paying £10 - £13 pounds for that connection baulk at £30 - £40 pound switch to FTTC, it has taken years and the streaming services to push people to better connections, 5G not all areas
32
03/02/2021 13:38:37 20 2
bbc
It shouldn't just apply to "ADSL" The whole industry will have be dragged screaming and kicking all the way!

I'm with Virgin with a "cabled" connection, and analogue phone, I can't easily swap because I'd need a new telephone line. Virgin know this, and so every year the bill goes up a bit more, and a bit more .....

5G might be a gamechanger (if you're in range) and we can say goodbye landline
46
03/02/2021 13:42:25 8 1
bbc
Didn't you have a copper line before you signed with Virgin?
92
03/02/2021 13:41:55 1 0
bbc
I'm with Virgin, do what I do, call them and threaten to leave each time your bills rise, they will soon do everything they can to keep you.
93
03/02/2021 13:42:42 0 3
bbc
I'm with Virgin, do what I do, call them and threaten to leave each time your bills rise, they will soon do everything they can to keep you.

But like everything else in the UK, we pay more than any other country, welcome to rip off Britain, its sickening, it really is.
115
03/02/2021 13:58:27 2 1
bbc
Think about moving to a new provider in 1 years time. Get a new email.....Get a new home number...... start making a list for who will need it......then get to the end of your contract, get the new one installed. if your happy with the new one. phone up and cancel. Hope this helps, Be brave
180
03/02/2021 14:14:44 0 1
bbc
Use a DECT phone and use VOIP (voice over internet protocol).
204
03/02/2021 14:23:19 2 1
bbc
I just bought a 5G mobile phone . Where I live Bromley Kent (SE London) , I can get 5G at my home. Over the next few months I will be experimenting to see if I can do away with a landline and tether my home computers etc to my phone. The biggest problem is the retention of my email addesses. When Ofcom has enough balls to sort this up I will be departing my landline !
15
03/02/2021 13:33:33 3 3
bbc
Once you get BT fibre to your house forget being able to move to another provider. When I check with other ISP's they say fibre isn't available in my area ..... even though I've had it for a couple of years and now with a speed greater then 500Mbps
33
03/02/2021 13:38:59 3 0
bbc
BT, Talk Talk and Zen are the 3 companies using Openreach FTTP tech. Go to uswitch or broadbandchoices to see what's available.
22
Ian
03/02/2021 13:34:55 64 7
bbc
For anyone non-technical who uses their ISP’s own email, switching means changing their email address in all the myriad places it is used. Switching cannot become easy until email addresses move with the customer, like mobile numbers.
34
03/02/2021 13:40:12 6 7
bbc
That's never going to happen I'm afraid. Routing email from your old domain (after the @ part) to your new one would be a logistical nightmare for ISP's.
68
03/02/2021 13:47:46 9 3
bbc
It can be done, BT charge £5 a month if your use another supplier but want to keep your BTinternet email address. As ever, the telecoms companies will do anything if you pay for it.
83
03/02/2021 13:50:35 0 1
bbc
Not so much a logistical nightmare, as it would cost your previous ISP to maintain the routing. But no, it'll never happen.
35
03/02/2021 13:40:14 25 1
bbc
I currently trying to change my broadband. Just on hold for the fifth time, and have been on the phone for 4 hours. Vikram from New Delhi is having none of it
57
03/02/2021 13:44:48 15 0
bbc
It’s not normally Vikram from New Delhi. Usually they call themselves Johnathan, Peter or Simon!
65
03/02/2021 13:47:23 3 0
bbc
They get penalised for letting people leave, you have to speak to retention dept they all have one
17
03/02/2021 13:33:44 4 1
bbc
With more people working from home than ever (which will almost certainly continue on a regular basis), high speed internet is now essential for the majority of households. Anything that can be done to make this easier ought to be encouraged. Expect many companies to drag their heels on simplifying this process...
36
03/02/2021 13:40:15 0 2
bbc
Absolutely agree, at the moment any outages mean those WFH can't work or take a health risk by heading into an office, I know people who have been badly affected especially when moving house.
88
ET
03/02/2021 13:51:42 0 0
bbc
Outage?
I live in the sticks, way down the line. I’ve only ever had an interruption lasting seconds, unless a planned outage.
If you suffer outages, switch to BT.
320
03/02/2021 16:41:12 0 0
bbc
You can always (even if it costs a few pounds more) use your phone as the access point if your broadband is unavailable. Indeed my router can have a standard USB mobile dongle plugged in and switch seamlessly to it if the broadband were to fail. The next model up even has a slot for a SIM, so no dongle is required.
37
03/02/2021 13:40:21 4 3
bbc
It is easy. It took me all of 15 minutes (two phone calls) to change mine recently.

It's more likely people assume it'll be difficult so don't bother trying than are trying to do it and actually do find it difficult.
Internet should be qualified as a necessity in the modern era. With free access like to education. I know Estonia is a tiny country to use it as an example as there are many obstacles having it implemented amongst 60 + mln people but here is a great idea. Internet educates and creates jobs. Make it fast , make it free ( paid for by our taxes) to everyone.
38
03/02/2021 13:40:35 5 2
bbc
Plus the free electricity to run the modems and laptops etc!

Plus the free gas to keep us all cosy at home whilst using our tablets.

...... and the free food...
39
03/02/2021 13:25:31 4 1
bbc
Broadband that actually works would be a better goal...........
400
04/02/2021 02:51:43 1 0
bbc
Try plugging it in.
40
03/02/2021 13:28:58 12 3
bbc
The reason I don't switch providers is that they all rely on the same clapped out Openreach infrastructure and can therefore only all provide the same not very exciting speeds. Stuck a long way from our street cabinet in non unbundled exchange, there is nothing to distinguish them all.
Perhaps the billions to be spent on the environment-wrecking HS2 would be better deployed to improving broadband infrastructure across the whole of the UK.
197
03/02/2021 14:20:55 3 3
bbc
Nothing wrong with Openreach just your perception of it. And your lack of understanding the technology
41
03/02/2021 13:29:36 1 5
bbc
Cancel your direct debt, they will soon get the message.
58
03/02/2021 13:45:06 5 0
bbc
And you will get a bad credit file report
42
03/02/2021 13:31:06 4 0
bbc
If email address switching could automated, then supplier switching would be much easier.
53
03/02/2021 13:44:02 11 1
bbc
You should NEVER use an ISP address in the first place. Plent of other public email domains availabe such as live.com gmail.com etc
82
03/02/2021 13:50:32 0 1
bbc
It is.
43
03/02/2021 13:32:20 0 0
bbc
I switched from Vodafone to Sky with just a click of a mouse button. Sky did it all.
14
03/02/2021 13:33:11 1 15
bbc
I thought Ofcom were just another branch of the ever expanding PC Police ... leaving no stone unturned in the search for "hate speech".

Why are they meddling in customer contracts with Telecomms companies ... that is outside their remit is it not ?

:-D
:-D
:-D
44
03/02/2021 13:41:47 3 0
bbc
Get a grip: OFCOM is a *regulator*. They're not "meddling in customer contracts", they're trying to prevent the Telecomms industry ripping of the customer - i.e., YOU.
19
CJR
03/02/2021 13:34:39 13 85
bbc
Funny, I was able to cancel on line with no problem, and in no time at all.
Maybe you are not computer savvy ??
45
03/02/2021 13:42:00 17 4
bbc
Maybe you are patronising, and Virgin Media are awful ?
32
03/02/2021 13:38:37 20 2
bbc
It shouldn't just apply to "ADSL" The whole industry will have be dragged screaming and kicking all the way!

I'm with Virgin with a "cabled" connection, and analogue phone, I can't easily swap because I'd need a new telephone line. Virgin know this, and so every year the bill goes up a bit more, and a bit more .....

5G might be a gamechanger (if you're in range) and we can say goodbye landline
46
03/02/2021 13:42:25 8 1
bbc
Didn't you have a copper line before you signed with Virgin?
441
04/02/2021 09:47:57 0 0
bbc
Probably the same as/similar to me. The BT Line has been cut on the outside and the holes plastered/repaired. So I would need a new line too. It was like this when I moved house.
You missed apostrophes in 'Its' and 'wouldnt'. Also, 'i' should be capitalised even when not at the start of a sentence.

You're welcome.
Removed
47
03/02/2021 13:42:28 0 0
bbc
Very patronising Marcus.
48
Pip
03/02/2021 13:42:42 1 0
bbc
Yes this is very good news, but is that all it is, in a year's time will we still be sitting here waiting for something to happen...........?
22
Ian
03/02/2021 13:34:55 64 7
bbc
For anyone non-technical who uses their ISP’s own email, switching means changing their email address in all the myriad places it is used. Switching cannot become easy until email addresses move with the customer, like mobile numbers.
49
03/02/2021 13:43:11 12 0
bbc
Easily solved if more was done to make users aware that email services needn't depend on your ISP. There are any number of reliable webmail services, including those run by big names such as Microsoft and Google, that are entirely distinct services, with free versions that suit the vast majority of domestic users.
50
03/02/2021 13:43:15 7 3
bbc
Moved house couldn't take Virgin as they don't cover the new one and they made out it was my fault when I had to cancel early so as not to start a new contract period for which I would have had to pay up in full for the sake of a few weeks. All because they couldn't provide the new service, read the small print when changing they will not make it easy, even if they cannot provide continued service
98
03/02/2021 13:53:50 4 4
bbc
it wasn't Virgin's fault that you moved house, surely?
51
03/02/2021 13:43:26 19 6
bbc
Having to change your email address puts many off from switching.. You should be able to take it with you
55
03/02/2021 13:44:35 20 3
bbc
Get a gmail or other one, then it does not matter
66
03/02/2021 13:47:25 0 1
bbc
You should NEVER use an ISP address in the first place. Plent of other public email domains availabe such as live.com gmail.com etc
74
03/02/2021 13:49:06 1 0
bbc
Ideally the answer is never to use an ISP's email address at all. Instead use a free service such as Hotmail or GMail, etc, etc. I agree you should be able to take it with you though as it can be a hassle updating all of your online accounts to your new email address. I'd recommend setting up a GMail account & transferring these over time - you'll then be free of your ISP' email address.
75
03/02/2021 13:49:07 0 1
bbc
Migrate your old email account to gmail. You can keep your messages and continue to receive and send emails using the same email address.
225
03/02/2021 14:33:33 0 0
bbc
Plenty of ISP independent email services available Eg gmail, Outlook etc.
Never take your ISP’s own email. Creates a false tie with that provider.
242
03/02/2021 14:52:05 3 0
bbc
Yet when moving house people have no issue telling everyone new address and landline. You have no option to keep your existing (unless you move nearby and keep the landline) so you accept the change.
All these excuses about it being too much hassle I can translate into "I'm too overwhelmed/lazy to change my email, happy to pay the premium and not have the best ISP deal to keep it this way".
245
Bob
03/02/2021 14:57:29 0 0
bbc
The new ISP is not in control of the domain. You could set up a forwarding system, a bit like you might do with RM when moving house but what happens if you move ISP again? Who is going to maintain everything or are you going to have ISP 1 forwarding to ISP 2 who forwards to ISP 3 and so on? Also adds technical complications surrounding secure email delivery.
271
03/02/2021 15:25:02 0 0
bbc
No different to moving house and telling everyone your new address. I am glad I set up a hotmail address in the mid 90s - meant I got FirstnameLastname with no numbers, dates or random letters needed. Had it ever since. Suspect it is in the top few % of the "oldest" original email addresses.
27
03/02/2021 13:36:28 17 4
bbc
Switching is too complicated. When you switch you get a new username and password for the broadband. You then have to find the same for your router and log in to it. Then you have to put the new account info in. If you're not IT literate it's a big ask.

Ofcom should really sort out what matters, ie Spam calls. They got £££'s to do this and failed it get the industry behind them. Spinless
52
03/02/2021 13:44:01 7 6
bbc
How did you manage to sign up for this account then? I guess you overcame your IT fear becuase you needed to access the iplayer...
42
03/02/2021 13:31:06 4 0
bbc
If email address switching could automated, then supplier switching would be much easier.
53
03/02/2021 13:44:02 11 1
bbc
You should NEVER use an ISP address in the first place. Plent of other public email domains availabe such as live.com gmail.com etc
449
04/02/2021 10:16:07 0 0
bbc
You keep saying that, over and over again, and forgetting that not everyone is aware of the existence of gmail and the like when they first sign up for internet...

But it is easy to criticise those with less knowledge than you, isn't it?
54
03/02/2021 13:44:17 7 2
bbc
What is wrong with people. Change mine every 18 months to different provider. All carried out online and never a problem. Try it, so simple to do and use a cashback site for money back
63
03/02/2021 13:46:57 3 0
bbc
Me too
155
03/02/2021 14:05:34 0 0
bbc
Try cancelling Virgin! Spent 5 hours on chatline waiting for response when I wanted to cancel, so asked for upgrade and got reply in less than 3 minutes. Did this on 3 separate occasions, plus being on hold on telephone for over 1 hour - my fault battery on phone ran out!!
156
03/02/2021 14:09:20 1 0
bbc
18 months?
I switched from Plusnet as was only offered 18 month renewal term rather than 12months.
(To Zen, which has noticeably better performance. )
51
03/02/2021 13:43:26 19 6
bbc
Having to change your email address puts many off from switching.. You should be able to take it with you
55
03/02/2021 13:44:35 20 3
bbc
Get a gmail or other one, then it does not matter
199
03/02/2021 14:22:30 2 0
bbc
but switching to Gmail or any other free address is a major pain in the butt
236
03/02/2021 14:46:19 0 0
bbc
Avoid Google!
365
03/02/2021 21:19:04 0 0
bbc
A number of services count ISP emails as verified and so it is a simple process of setting up an account. If you use a free mail then they need to verify you and this can involve having to give a phone number which many may not want to do or you have to wait for an email to be sent. Then there is privacy, freemail is paid for with your data.
56
03/02/2021 13:33:27 12 1
bbc
Comment posted by tony wagner, today at 13:27
"So important this. Made 28 calls to Virgin to cancel before got through. Then 1 hour 22 minutes talking to India"

Me too, over 2 years ago. Account paid up fully, then I was bombarded with threatening letters. Ruined credit rating ( not that I need credit ) and still fighting it now. If all calls are recorded, should be easy to prove. Avoid.
35
03/02/2021 13:40:14 25 1
bbc
I currently trying to change my broadband. Just on hold for the fifth time, and have been on the phone for 4 hours. Vikram from New Delhi is having none of it
57
03/02/2021 13:44:48 15 0
bbc
It’s not normally Vikram from New Delhi. Usually they call themselves Johnathan, Peter or Simon!
41
03/02/2021 13:29:36 1 5
bbc
Cancel your direct debt, they will soon get the message.
58
03/02/2021 13:45:06 5 0
bbc
And you will get a bad credit file report
447
04/02/2021 10:04:35 0 0
bbc
People are too worried about the credit scores. A perfect score is actually a bad thing and leads to higher interest rates. Lenders don't make much profit out of people who pay promptly and never rack up big charges. A single negative on a report in 3 years is a good thing.
59
03/02/2021 13:45:23 44 8
bbc
Discontinuing your email addresses is a major disincentive to switching.
76
03/02/2021 13:49:46 15 1
bbc
They all have to keep your old one up and running for a while so you can check back and also get it updated and or changed when you change, otherwise just get a gmail and you are not tied to anyone
77
03/02/2021 13:49:46 1 0
bbc
Migrate it to gmail.
85
03/02/2021 13:50:54 3 0
bbc
You should NEVER use an ISP address in the first place. Plenty of other public email domains availabe such as live.com gmail.com etc
99
03/02/2021 13:54:18 1 2
bbc
You'll be hard pressed to find many ICP that even offer 'own brand' e-mail addresses these days....
100
03/02/2021 13:54:32 0 0
bbc
*ISPs, I meant
422
04/02/2021 08:57:43 0 0
bbc
Why would you use the ISP email address when you can get your own one from Gmail, Outlook etc? More control and freedom when you move, not to mention that do you do if your ISP goes bust? Google is unlikely to fail compared to your ISP especially the small ones.
430
04/02/2021 09:23:33 1 0
bbc
Agreed.
As far as I know, ISP's like BT provide free email accounts to their customers, but charge for non-customers.
You become a non-customer when you switch.
You can't expect a company to maintain your email account once switched, but it is so easy to do technically that BT could do it. After all, you have probably paid many times over for it as a customer.
15
03/02/2021 13:33:33 3 3
bbc
Once you get BT fibre to your house forget being able to move to another provider. When I check with other ISP's they say fibre isn't available in my area ..... even though I've had it for a couple of years and now with a speed greater then 500Mbps
60
03/02/2021 13:46:08 0 0
bbc
I have kind of the opposite with Virgin, my current ISP. Every other ISP (including BT) says: "Sorry, there's no current service to your house - if you want to to use us you'll have to get a new line installed, at a cost of £ALOT". So I'm stuck with Virgin (at 100Mbps, could be worse). Basically, I think BT and Virgin between them own virtually ALL the fibre.
27
03/02/2021 13:36:28 17 4
bbc
Switching is too complicated. When you switch you get a new username and password for the broadband. You then have to find the same for your router and log in to it. Then you have to put the new account info in. If you're not IT literate it's a big ask.

Ofcom should really sort out what matters, ie Spam calls. They got £££'s to do this and failed it get the industry behind them. Spinless
61
03/02/2021 13:46:19 2 0
bbc
Nonsense. All automatic and all username info etc on back of router.
27
03/02/2021 13:36:28 17 4
bbc
Switching is too complicated. When you switch you get a new username and password for the broadband. You then have to find the same for your router and log in to it. Then you have to put the new account info in. If you're not IT literate it's a big ask.

Ofcom should really sort out what matters, ie Spam calls. They got £££'s to do this and failed it get the industry behind them. Spinless
62
ET
03/02/2021 13:46:23 2 0
bbc
Really?
I plug a new router in.
I turn on my device.
I use the wireless detector to find the network (just like when you are out and about).
I type in the password supplied by the new provider.

How can this be made easier?
I am utterly dumbfounded by these daft pieces of research. Who pays these people to report on a non issue?

If you use a dedicated cable it’s harder, but hardly difficult.
288
03/02/2021 15:46:39 2 0
bbc
I'm a retired computer engineer and don't find any of it too challenging. I have many friends of my age (69) who wouldn't be able to do any of it. In a few years time, when we are all gone, the next generations will be much harder for the ISPs to please!
54
03/02/2021 13:44:17 7 2
bbc
What is wrong with people. Change mine every 18 months to different provider. All carried out online and never a problem. Try it, so simple to do and use a cashback site for money back
63
03/02/2021 13:46:57 3 0
bbc
Me too
87
03/02/2021 13:51:30 0 0
bbc
MenToo
31
03/02/2021 13:38:20 21 4
bbc
I think this should really read that UK broadband speeds should no longer be a third world product?

Working in a global organisation you see (and experience) how much better the broadband speeds are for almost every other developed country.

Yet another UK scandal with BT in this case refusing to invest in infrastructure for decades and boosting their own profits - another UK shot in foot.
64
03/02/2021 13:47:09 8 3
bbc
I couldn't agree more. We are so far behind in the UK, but most people simply do not realise it. Our politicians, who did not seem to get out much even before the pandemic, are quite happy to let this situation continue because they know no better.
252
Bob
03/02/2021 15:05:44 1 2
bbc
1 in 10, almost 9, has access to ultrafast.

The average UK speed is more than what is required to stream Netflix's highest quality plan on almost 13 devices concurrently, what more do you need?
261
03/02/2021 15:15:06 2 0
bbc
Really!

Jeepers, stick your head back in the sand and believe all the FAKE news
35
03/02/2021 13:40:14 25 1
bbc
I currently trying to change my broadband. Just on hold for the fifth time, and have been on the phone for 4 hours. Vikram from New Delhi is having none of it
65
03/02/2021 13:47:23 3 0
bbc
They get penalised for letting people leave, you have to speak to retention dept they all have one
51
03/02/2021 13:43:26 19 6
bbc
Having to change your email address puts many off from switching.. You should be able to take it with you
66
03/02/2021 13:47:25 0 1
bbc
You should NEVER use an ISP address in the first place. Plent of other public email domains availabe such as live.com gmail.com etc
3
03/02/2021 13:27:40 88 6
bbc
So important this. Made 28 calls to Virgin to cancel before got through. Then 1 hour 22 minutes talking to India then Uk. Finally cancelled. Next day someone from Virgin retention phoned & I did a deal for half what I was paying. I stayed through fear of a swap not going smoothly. The vulnerable are not going to go through this.
67
03/02/2021 13:47:42 13 0
bbc
It’s about time not just broadband providers but all companies stopped ripping off loyal customers just to give discounts to new customers.
34
03/02/2021 13:40:12 6 7
bbc
That's never going to happen I'm afraid. Routing email from your old domain (after the @ part) to your new one would be a logistical nightmare for ISP's.
68
03/02/2021 13:47:46 9 3
bbc
It can be done, BT charge £5 a month if your use another supplier but want to keep your BTinternet email address. As ever, the telecoms companies will do anything if you pay for it.
241
Bob
03/02/2021 14:51:40 1 1
bbc
That isn't switching it to the new provider, though. That is merely continuing to allow you access to the existing mailbox.

They are rightly charging a fee because there is a cost involved for them to continue to manage the email. Not really £5 worth, but nonetheless should command a fee.
277
03/02/2021 15:33:52 3 0
bbc
That much? Horrendous. Cheaper to buy a domain and keep the same address for life.
420
04/02/2021 08:55:48 0 0
bbc
That's not changing the email though, this is just forwarding your email on which you could also do for free
481
04/02/2021 15:59:42 0 0
bbc
£5 a month! I pay a fraction of that a year to have my own domain email address. One massive advantage of having my own domain email is I'm not tied to any ISP. Its the same with Microsoft and Google accounts. If I decide to move ISP I just move. My emails addresses stays the same.
69
bbc
All ran by a vanilla boys club Removed
78
03/02/2021 13:50:09 1 0
bbc
Sorry Macca, you have used the wrong one to make your point against, check out who the CEO is.
84
03/02/2021 13:50:45 2 1
bbc
you must not repeat the racist comment shown on the BBC website
22
Ian
03/02/2021 13:34:55 64 7
bbc
For anyone non-technical who uses their ISP’s own email, switching means changing their email address in all the myriad places it is used. Switching cannot become easy until email addresses move with the customer, like mobile numbers.
70
03/02/2021 13:48:02 4 0
bbc
Yes; but you don't have to be a super-nerd to sign up for a (free or cheap) email service. Basically no harder than using your ISP's - which, in my experience, tend to be a bit rubbish anyway.
301
03/02/2021 16:12:31 0 0
bbc
I pay 12 pounds every 2 years and get my own domain (pointed to wherever I want) and email hosting, using a whoever@whatever.me.uk address (much nicer than a gmail or similar one). When I change ISP, the only thing I have to do I plug in their router or put their basic details into my own router and everything just carries on working.
71
03/02/2021 13:48:17 4 0
bbc
I am in the process of switching, it hasn't been a big problem. I found more challenging figuring out which gave best value for money. Currently I have 200mb broadband which shows 205 down / 12.5 up. The new service gives 65mb down and 15 up for 60% less. No idea if that is good, just cost me less each month :-| I think OFCOM are just trying to raise their profile, the above is meaningless.
398
04/02/2021 02:44:04 2 0
bbc
Let me reassure you. If you have "No idea if that is good", but it's " for 60% less." then you certainly have a very much better deal as it obviously works for you. Most people make two mistakes:
-they over estimate how much bandwidth they need.
-what they blame on the BB line as a "drop out" is far more likely to be cause by WiFi coverage or congestion issues in their home.
72
03/02/2021 13:48:30 2 4
bbc
BT and its privatisation has let the Country down - the market simply could not cost in World Class Fibre for a universal service - This costs us many billions now - Some National Interest should have played a part in fixed Networks - as the market has failed spectaculary.Take Openreach off BT-the terms and conditions miners. Govt. went for local cable competition and Fibre died in 2000- a mess.
90
03/02/2021 13:52:01 3 3
bbc
Your post is rubbish and just shows your ignorance of the industry and technology
188
03/02/2021 14:18:05 0 0
bbc
Partly correct but the real reason is Thatcher's decision to close down and sell off our world leading R&D in the 90s
22
Ian
03/02/2021 13:34:55 64 7
bbc
For anyone non-technical who uses their ISP’s own email, switching means changing their email address in all the myriad places it is used. Switching cannot become easy until email addresses move with the customer, like mobile numbers.
73
ET
03/02/2021 13:48:46 7 4
bbc
True enough. But why would you?
Gmail.
Outlook.
Yahoo.
Many many others.
Why would you use the isp? Unless you’re lazy of course.
If you can’t google “independent email”, you probably shouldn’t be taking risks by connecting to the net.
177
37p
03/02/2021 14:14:11 5 0
bbc
"If you can’t google “independent email”, you probably shouldn’t be taking risks by connecting to the net."

How patronising.
413
04/02/2021 08:35:29 0 0
bbc
Plenty of alternatives - but how do you make sure you let -all- the contacts you need to know that your address is changing?

Apart forpm the personal contacts, how many boxes have you filled in with your current address....

And it is easy to call non-geeks lazy, because they don't know that there are alternatives that are obvious to a geek from another planet!
51
03/02/2021 13:43:26 19 6
bbc
Having to change your email address puts many off from switching.. You should be able to take it with you
74
03/02/2021 13:49:06 1 0
bbc
Ideally the answer is never to use an ISP's email address at all. Instead use a free service such as Hotmail or GMail, etc, etc. I agree you should be able to take it with you though as it can be a hassle updating all of your online accounts to your new email address. I'd recommend setting up a GMail account & transferring these over time - you'll then be free of your ISP' email address.
173
03/02/2021 14:13:06 0 1
bbc
Other email services are also available (and independent of ISP)
51
03/02/2021 13:43:26 19 6
bbc
Having to change your email address puts many off from switching.. You should be able to take it with you
75
03/02/2021 13:49:07 0 1
bbc
Migrate your old email account to gmail. You can keep your messages and continue to receive and send emails using the same email address.
133
03/02/2021 14:01:35 1 0
bbc
Wrong. The point is if you leave the service the email address will be discontinued. You don't just want a different service, you want a different address that is not the property of the ISP.
59
03/02/2021 13:45:23 44 8
bbc
Discontinuing your email addresses is a major disincentive to switching.
76
03/02/2021 13:49:46 15 1
bbc
They all have to keep your old one up and running for a while so you can check back and also get it updated and or changed when you change, otherwise just get a gmail and you are not tied to anyone
59
03/02/2021 13:45:23 44 8
bbc
Discontinuing your email addresses is a major disincentive to switching.
77
03/02/2021 13:49:46 1 0
bbc
Migrate it to gmail.
321
03/02/2021 16:42:43 1 2
bbc
And have google adding everything I say into their database - no thanks. Emails aren't encrypted and the supplier can do anything they like with what they find in your emails.
All ran by a vanilla boys club Removed
78
03/02/2021 13:50:09 1 0
bbc
Sorry Macca, you have used the wrong one to make your point against, check out who the CEO is.
3
03/02/2021 13:27:40 88 6
bbc
So important this. Made 28 calls to Virgin to cancel before got through. Then 1 hour 22 minutes talking to India then Uk. Finally cancelled. Next day someone from Virgin retention phoned & I did a deal for half what I was paying. I stayed through fear of a swap not going smoothly. The vulnerable are not going to go through this.
79
03/02/2021 13:50:21 7 0
bbc
I'd probably have done the same but the fact that companies can retain customers despite only offering a decent deal at the last minute - in your case after you'd actually cancelled - is part of the problem unfortunately.
40
03/02/2021 13:28:58 12 3
bbc
The reason I don't switch providers is that they all rely on the same clapped out Openreach infrastructure and can therefore only all provide the same not very exciting speeds. Stuck a long way from our street cabinet in non unbundled exchange, there is nothing to distinguish them all.
Perhaps the billions to be spent on the environment-wrecking HS2 would be better deployed to improving broadband infrastructure across the whole of the UK.
170
03/02/2021 14:12:21 4 0
bbc
I agree!
And that was the case before Lockdown. Now the case for broadband is even better.
17
03/02/2021 13:33:44 4 1
bbc
With more people working from home than ever (which will almost certainly continue on a regular basis), high speed internet is now essential for the majority of households. Anything that can be done to make this easier ought to be encouraged. Expect many companies to drag their heels on simplifying this process...
81
ET
03/02/2021 13:50:25 2 0
bbc
Let them. Use either Sky or BT. Others available. They’re plenty fast enough for work unless you’re running a data centre.
Of course, four teenagers gaming simultaneously will probably slow it down.
250
03/02/2021 15:03:11 1 0
bbc
I am wondering what exactly some people on here are actually using their home network for. Mine streams/games/works/homeschools without too much trouble and it's not all singing and dancing.
42
03/02/2021 13:31:06 4 0
bbc
If email address switching could automated, then supplier switching would be much easier.
82
03/02/2021 13:50:32 0 1
bbc
It is.
34
03/02/2021 13:40:12 6 7
bbc
That's never going to happen I'm afraid. Routing email from your old domain (after the @ part) to your new one would be a logistical nightmare for ISP's.
83
03/02/2021 13:50:35 0 1
bbc
Not so much a logistical nightmare, as it would cost your previous ISP to maintain the routing. But no, it'll never happen.
All ran by a vanilla boys club Removed
84
03/02/2021 13:50:45 2 1
bbc
you must not repeat the racist comment shown on the BBC website
114
03/02/2021 13:58:23 0 0
bbc
Good one, but don't get me started, I got really wound up by the 'History' article which was just a vehicle to moan...
59
03/02/2021 13:45:23 44 8
bbc
Discontinuing your email addresses is a major disincentive to switching.
85
03/02/2021 13:50:54 3 0
bbc
You should NEVER use an ISP address in the first place. Plenty of other public email domains availabe such as live.com gmail.com etc
421
04/02/2021 08:57:15 1 1
bbc
That wasn't the case 25 years ago :-)

But how many people signing up now know about gmail etc.?

It isn't like they are advertising everywhere.

But all the freebie providers mean you are trusting your emails to someone who needs to make money, and isn't getting it directly from you...
86
VoR
03/02/2021 13:51:17 2 0
bbc
In my experience it can be hassle free, depending on why you are trying to change. I changed mine because the old one kept cutting out and was often so slow as to be unusable. (Supposed to be 100Mbps, often more like 2.)

Waited until my new broadband was in place, rang the old company, explained why I was cancelling, and they did it with immediate effect, no charge. Queued for 40 mins though.
349
03/02/2021 18:15:29 0 0
bbc
was that Virgin slowing down, by any chance..?
63
03/02/2021 13:46:57 3 0
bbc
Me too
87
03/02/2021 13:51:30 0 0
bbc
MenToo
36
03/02/2021 13:40:15 0 2
bbc
Absolutely agree, at the moment any outages mean those WFH can't work or take a health risk by heading into an office, I know people who have been badly affected especially when moving house.
88
ET
03/02/2021 13:51:42 0 0
bbc
Outage?
I live in the sticks, way down the line. I’ve only ever had an interruption lasting seconds, unless a planned outage.
If you suffer outages, switch to BT.
89
CEP
03/02/2021 13:51:47 1 0
bbc
Yes it should be easy and we shouldn't have to accept a charge for a landline if we don't want/need one ... its also a hassle if you have been using their domain for your emails ... time for government to sort it out
94
03/02/2021 13:53:04 0 4
bbc
You should NEVER use an ISP address in the first place. Plenty of other public email domains availabe such as live.com gmail.com etc
104
03/02/2021 13:55:49 0 0
bbc
Modern packages have land line as an option. Mine is sky and I wanted a land line but it comes from the wifi hub not the wall socket. A pain if the electric goes off.
132
03/02/2021 14:01:34 1 0
bbc
the broadband uses the landline if its not cable (virgin). you need one even if you never make phone calls.
319
JB
03/02/2021 16:38:32 1 0
bbc
I only discovered yesterday that BT DO offer an internet deal without having to take an internet/phone package - I've been arguing - sorry - debating - a new contract and have been offered three upto now which will not be available when my present contract ends in April.
Thanks to all of those mentioning Zen - it's certainly possible I'll be swapping to them!
72
03/02/2021 13:48:30 2 4
bbc
BT and its privatisation has let the Country down - the market simply could not cost in World Class Fibre for a universal service - This costs us many billions now - Some National Interest should have played a part in fixed Networks - as the market has failed spectaculary.Take Openreach off BT-the terms and conditions miners. Govt. went for local cable competition and Fibre died in 2000- a mess.
90
03/02/2021 13:52:01 3 3
bbc
Your post is rubbish and just shows your ignorance of the industry and technology
210
03/02/2021 14:24:11 0 0
bbc
No, you have not done your homework. The UK had a plan to go full fiber back in the 1970's but it got shelved because of Thatcher in 1990.

Try reading https://www.techradar.com/uk/news/world-of-tech/how-the-uk-lost-the-broadband-race-in-1990-1224784
13
03/02/2021 13:33:07 23 11
bbc
Be good if more companies invested in the infrastructure and we got open reach disbanded. Anything BT related us driven only by profit.

UK broadband poor overall
91
ET
03/02/2021 13:52:54 4 7
bbc
????????

Can you support these fantastical claims with data?
32
03/02/2021 13:38:37 20 2
bbc
It shouldn't just apply to "ADSL" The whole industry will have be dragged screaming and kicking all the way!

I'm with Virgin with a "cabled" connection, and analogue phone, I can't easily swap because I'd need a new telephone line. Virgin know this, and so every year the bill goes up a bit more, and a bit more .....

5G might be a gamechanger (if you're in range) and we can say goodbye landline
92
03/02/2021 13:41:55 1 0
bbc
I'm with Virgin, do what I do, call them and threaten to leave each time your bills rise, they will soon do everything they can to keep you.
32
03/02/2021 13:38:37 20 2
bbc
It shouldn't just apply to "ADSL" The whole industry will have be dragged screaming and kicking all the way!

I'm with Virgin with a "cabled" connection, and analogue phone, I can't easily swap because I'd need a new telephone line. Virgin know this, and so every year the bill goes up a bit more, and a bit more .....

5G might be a gamechanger (if you're in range) and we can say goodbye landline
93
03/02/2021 13:42:42 0 3
bbc
I'm with Virgin, do what I do, call them and threaten to leave each time your bills rise, they will soon do everything they can to keep you.

But like everything else in the UK, we pay more than any other country, welcome to rip off Britain, its sickening, it really is.
264
03/02/2021 15:17:51 1 0
bbc
You should try Italy, lived there for ten years......erratic and expensive.
89
CEP
03/02/2021 13:51:47 1 0
bbc
Yes it should be easy and we shouldn't have to accept a charge for a landline if we don't want/need one ... its also a hassle if you have been using their domain for your emails ... time for government to sort it out
94
03/02/2021 13:53:04 0 4
bbc
You should NEVER use an ISP address in the first place. Plenty of other public email domains availabe such as live.com gmail.com etc
101
03/02/2021 13:54:57 1 0
bbc
All very well after the case, but ISP's give setup of these emails as part of their startup guide as a method of vendor lock-in. You can't fault technically inexperienced folk for being taken advantage of.
200
03/02/2021 14:15:50 0 0
bbc
Quite frankly you should be very careful about using any of these "Free" services (especially google one) as you may find you are giving them permission for all sorts of things e.g. https://policies.google.com/terms?hl=en-US

If you want an e-mail address you can keep who ever your ISP is get your own hosted domain.
95
03/02/2021 13:53:21 2 2
bbc
Ofcom desperately trying to justify its existence (and high salaries for executives) by trying to foment discord where there is none.

When will Ofcom - and the other Govt. regulators - accept that, for some people, cost isn't the only (or even primary) criterion by which they choose a supplier?

If I choose not to switch, it is because I don't want to; not because I don't understand how to do so.
96
03/02/2021 13:53:26 1 2
bbc
Switching between seperate networks will never be easy. Its like going from London to Glasgow by train but changing your mind and going by plane and expecting everybody to sort it for you.
138
03/02/2021 14:03:02 0 1
bbc
There is no reason it can't be simple. And it should be. If we want firms to lay new fibre, alternatives to Openreach (rubbish technology) or Virgin (rubbish support), we can encourage them by making sure it is easy to leave one network and join another. And it is not like deciding to fly instead - it is more like Tescos making your life a misery because you bought something from Sainsburys.
97
03/02/2021 13:53:47 2 1
bbc
The choice of decent combined TV and broadband packages is so limited (Virgin Media have a monopoly where I live), that's what makes swapping so ridiculously difficult. There are no options!
127
03/02/2021 14:00:45 1 0
bbc
Totally agree.

High time Ofcom acted to remove the monopolies enjoyed by Virgin Media (cable) and Sky TV (pay satellite services).

ANY provider should be able to use Virgin's cabling upon payment of a fee, just as any supplier can use my local electricity company's wiring.

And Sky should be split into two: a satellite TV distribution business, and a programming division (no exclusive channels).
50
03/02/2021 13:43:15 7 3
bbc
Moved house couldn't take Virgin as they don't cover the new one and they made out it was my fault when I had to cancel early so as not to start a new contract period for which I would have had to pay up in full for the sake of a few weeks. All because they couldn't provide the new service, read the small print when changing they will not make it easy, even if they cannot provide continued service
98
03/02/2021 13:53:50 4 4
bbc
it wasn't Virgin's fault that you moved house, surely?
399
04/02/2021 02:49:47 0 0
bbc
Well it wasn't the customers fault that VM couldn't deliver to the new address, they were willing to take the VM service at the new address it was VM who declined. Customer shouldn't be penalised if provider can't deliver.
59
03/02/2021 13:45:23 44 8
bbc
Discontinuing your email addresses is a major disincentive to switching.
99
03/02/2021 13:54:18 1 2
bbc
You'll be hard pressed to find many ICP that even offer 'own brand' e-mail addresses these days....
59
03/02/2021 13:45:23 44 8
bbc
Discontinuing your email addresses is a major disincentive to switching.
100
03/02/2021 13:54:32 0 0
bbc
*ISPs, I meant