Co-op and Morrisons payment problems investigated
26/01/2021 | news | world | 397
Supermarkets say card payment problems that led to long queues are resolved, but cause still unknown
1
26/01/2021 10:41:55 250 16
bbc
And that is why we need to keep cash as an alternative means of payment - not just for people without bank accounts, but for the times when the tech goes rogue.
101
26/01/2021 11:36:47 94 7
bbc
I think at one point last year, toilet roll was regarded as currency.
102
26/01/2021 11:37:09 6 5
bbc
Fortunately there are other card processors and other food shops large and small
156
Mr
26/01/2021 12:15:10 12 7
bbc
Best thing about CASH purchases....
People spend it locally.
Cash is a 1 time transaction, The retailer cannot take it again, unlike the debit BS card agreements which allow compaies to take the payment if and when THEY want to, sometimes months after your purchase.
165
You
26/01/2021 12:17:04 5 8
bbc
What happens if banks IT goes down, where are you getting your cash from?
177
26/01/2021 12:26:02 2 8
bbc
Or maybe you could shop elsewhere or at another time when the tech is back up and running?
189
26/01/2021 12:32:41 1 12
bbc
Tech doesn’t go rogue, people do.
227
Moz
26/01/2021 12:48:59 1 8
bbc
Yuck. I grumble if I can't use ApplePay and have to actually get the card out of my wallet!
375
26/01/2021 22:07:09 0 1
bbc
Yes, totally agree.

It also stops bank and card providers charging "transaction fees" for using card payments.

Without a cash alternative, ordinary people will have to pay charges of £50-£100 per month for using card transactions for everything that goes through their bank account, just as small businesses are already forced to do so.
2
26/01/2021 10:42:23 43 20
bbc
"Outage" is another American word that's crept into out vocabulary, poor grammar by the reporter..
54
26/01/2021 11:09:44 24 16
bbc
Crept where? Into *out* vocabulary, you say? That's hardly a shining example of grammar either. And as for ending a sentence with two periods!
198
26/01/2021 12:37:02 4 1
bbc
So what if my grandma was poor! You didn't even know her.

Oh.... I see..............
322
26/01/2021 13:24:26 3 2
bbc
Outage is what happens on a power station when a unit is stripped repaired and put back into service. An English not American word. Please do not credit Americans with speaking English.
352
26/01/2021 16:32:27 1 1
bbc
Outage is a perfectly good word to describe a time period when a power supply or other service is not available. It is used often in IT for exactly this reason. As to having American words in our language, what's wrong with that? English is littered with words from other languages. It's not poor grammar either; the grammar is correct.
3
26/01/2021 10:43:23 89 8
bbc
That's thing with our modern world, things break down, what you going to do?

Oh look, be glad we still have cash

This isn't the first time these systems and similar have failed and it won't be the last
75
26/01/2021 11:21:55 35 6
bbc
As I replied on another thread, but it's VERY revelant in the field in general. If you think these financial institutions all have the very best, most modern and well maintained hardware you'd be mistaken. The amount of junk that's out of date and should have been decomissioned decades back would take your breath away if you'd worked with them.

It's time to regulate them at this level
396
27/01/2021 19:19:15 0 0
bbc
But people won't want your covid cash.
4
26/01/2021 10:43:29 8 13
bbc
getting as bad as 'cash only' takeaways - wonder why they only take cash....take note the tax man!
21
26/01/2021 10:53:58 6 0
bbc
I suspect they are 'encouraging people to pay by cash' (not ONLY take cash as you say) due to the "issue with a real-time payments processing provider ACI". People were welcome to pay by card but would have to be prepared for potential failures. Cash would have been quicker and reduce queues
33
26/01/2021 10:59:50 1 0
bbc
Card issuers charge sellers a percentage of the take. No cards means better returns which is important in the competitive takeaway market.
37
26/01/2021 11:01:15 3 0
bbc
it's a service and it's not free. but may be, now we are out of the EU, businesses can charge fees if a customer want to pay by card
5
26/01/2021 10:44:01 10 8
bbc
I blame the EU
6
26/01/2021 10:45:34 3 19
bbc
Hardly an "outrage"....just nip to hold in the wall and withdraw the owed amount

Couldn't really be simpler could if?

Probably not "instructed what to do" as humans these days it appears cannot make informed decisions on their own!
9
Bob
26/01/2021 10:47:02 12 0
bbc
There's no R in outage, you've misread it.
13
26/01/2021 10:48:30 1 0
bbc
As long as your bank hasn’t been taken offline too
16
26/01/2021 10:50:57 1 1
bbc
While expecting the cashier to hang on to your unpaid for purchases until you get back?
86
26/01/2021 11:29:13 0 2
bbc
If the card system is not working in the shop, there is no guarantee that the cash machine will be working either. So what do you do then? Not necessarily so simple after all, is it>
90
26/01/2021 11:31:51 0 0
bbc
Twenty people waiting at the "hole in the wall"?
Brilliant suggestion, sir!
7
26/01/2021 10:45:48 5 7
bbc
Cyber attacks, get used to it, will get a lot worse. Grey Zone warfare heating up......
12
26/01/2021 10:48:28 16 0
bbc
Nope, these things do just happen.

An update last night, change of server, broken cable/computer/poor testing,

It is not always the North Koreans!
8
26/01/2021 10:47:01 173 20
bbc
Well that blows the "Card Only" arguments out of the water!
141
Jim
26/01/2021 12:06:51 25 51
bbc
Not really. It just shows how important it is to not rely on just one service provider. It's not like all the supermarkets have been affected.
179
26/01/2021 12:26:55 4 6
bbc
Not really, Co-op and Morrison's provider had a rare outage...given the Covid situation it's much safer than cash.
201
26/01/2021 12:38:01 3 13
bbc
Tech problems are always human related. The cost of producing and managing cash is extortionate. Cash is involved in all manner of dodgy dealings that undermine society. Cash has no place the 21st century.
252
26/01/2021 12:59:50 2 9
bbc
A sweeping comment with no substance! Card only systems are absolutely fine if the need for resilience & robustness is understood and built in. Systems tend to go wrong as a result of human error introduced through change or a a failure to detect issues and mitigate them. Tougher regulation and audit of stems would reduce the potential for these outages
6
26/01/2021 10:45:34 3 19
bbc
Hardly an "outrage"....just nip to hold in the wall and withdraw the owed amount

Couldn't really be simpler could if?

Probably not "instructed what to do" as humans these days it appears cannot make informed decisions on their own!
9
Bob
26/01/2021 10:47:02 12 0
bbc
There's no R in outage, you've misread it.
251
26/01/2021 12:59:34 0 0
bbc
There is 2 t's though. Look to yourself first?
10
26/01/2021 10:47:10 136 27
bbc
Welcome to the brave new future of cashless transactions where financial institutions can skim a tiny percentage off every transaction to further enrich the already very rich
32
26/01/2021 10:58:56 90 50
bbc
Or, more accurately, to pay for the technology to operate the system, to issue the cards, to keep improving the security systems and to keep the thousands in jobs behind the scenes who make sure it all works 99.9% of the time. If financial institutions didn't exist and make money, life as we know it would grind to a halt in days
48
26/01/2021 11:06:54 28 2
bbc
If you think the "financial institutions" don't charge business customers for handling cash, you are incredibly naive.

Cash is awfully expensive to handle, from security, distribution, handling.

It would be wrong to think you're not, albeit indirectly, footing the bill for this too
59
26/01/2021 11:08:06 3 24
bbc
Rubbish, cryptocurrency is the new cash.

Monero, Dash, ZCash.

Instant, Immutable, Untraceable, Uncontrollable.

Your welcome :)
72
26/01/2021 11:20:18 18 2
bbc
If you think these financial institutions all have the very best, most modern and well maintained hardware you'd be mistaken. The amount of junk that's out of date and should have been decomissioned decades back would take your breath away if you'd worked with them.

Don't think 'global conspiracies' think good old fashioned penny pinching until it's too late. It needs more regulation.
97
26/01/2021 11:33:48 9 2
bbc
Beyond a certain transaction size (around £5), cash actually costs the retailer more to process than cards - the banks always get paid either way. This means that the larger the proportion that we pay in cash, the higher the cost overheads are for a store - the higher the overheads, the more they have to charge per item.
309
26/01/2021 13:25:50 1 0
bbc
What about scumbag organisations like Link or others who charge customers £1 per transaction to take out cash. My former MP Ben Chapman put it to Link etc they had to be upfront about charges. Also there are too many of these Link machines around, particularly in poorer parts of the UK.
Lay off the staff on the frontline - the problem lies with the backrooms.
11
26/01/2021 10:48:24 53 9
bbc
Even in normal times if I see a long queue at a Supermarket my first thought is to consider shopping elsewhere.

Complaining about it on the internet strikes me as a waste of life unless you enjoy doing that.
15
26/01/2021 10:50:53 18 30
bbc
Your comment was a waste of life. My reply also.
29
26/01/2021 10:58:10 2 0
bbc
If everybody piles onto the internet to complain they're just making the problem worse!!
7
26/01/2021 10:45:48 5 7
bbc
Cyber attacks, get used to it, will get a lot worse. Grey Zone warfare heating up......
12
26/01/2021 10:48:28 16 0
bbc
Nope, these things do just happen.

An update last night, change of server, broken cable/computer/poor testing,

It is not always the North Koreans!
6
26/01/2021 10:45:34 3 19
bbc
Hardly an "outrage"....just nip to hold in the wall and withdraw the owed amount

Couldn't really be simpler could if?

Probably not "instructed what to do" as humans these days it appears cannot make informed decisions on their own!
13
26/01/2021 10:48:30 1 0
bbc
As long as your bank hasn’t been taken offline too
14
26/01/2021 10:50:27 84 6
bbc
Cash is still king. Even if I use my card I always carry some cash for just such events
11
26/01/2021 10:48:24 53 9
bbc
Even in normal times if I see a long queue at a Supermarket my first thought is to consider shopping elsewhere.

Complaining about it on the internet strikes me as a waste of life unless you enjoy doing that.
15
26/01/2021 10:50:53 18 30
bbc
Your comment was a waste of life. My reply also.
333
26/01/2021 14:08:33 0 0
bbc
good
6
26/01/2021 10:45:34 3 19
bbc
Hardly an "outrage"....just nip to hold in the wall and withdraw the owed amount

Couldn't really be simpler could if?

Probably not "instructed what to do" as humans these days it appears cannot make informed decisions on their own!
16
26/01/2021 10:50:57 1 1
bbc
While expecting the cashier to hang on to your unpaid for purchases until you get back?
230
26/01/2021 12:50:21 0 0
bbc
Yes, exactly that. As they do, quite easily, at my local Co-op.
17
26/01/2021 10:51:15 2 2
bbc
Makes home delivery look even more attractive. If you can get a slot.
18
26/01/2021 10:52:12 15 13
bbc
Always keep a couple of hundred in my back pocket so then no problem.When all the greens insist on only wind power we will have regular power outages at times of no wind and then even cash will be a problem perhaps!
31
26/01/2021 10:58:47 5 9
bbc
Well done. You're keeping pickpockets and muggers in a job!
If the power goes down in the shop then they close, so your cash is useless.
82
26/01/2021 11:25:16 4 0
bbc
The Greens never insist on ONLY wind, that would be stupid. And something a taxi driver would go on about.
88
26/01/2021 11:29:50 0 2
bbc
You have a couple of hundred spare, in your back pocket?
Lucky you!
207
26/01/2021 12:40:43 1 0
bbc
A couple of hundered what? Condoms? Pennies? Made up stories?
19
26/01/2021 10:53:25 2 2
bbc
We all new this was happening so why so silent on Co-op Twitter and website?
27
26/01/2021 10:57:05 1 2
bbc
"Working from home", watching TV!
20
26/01/2021 10:53:36 74 4
bbc
so Not ready to become a cashless society after all
4
26/01/2021 10:43:29 8 13
bbc
getting as bad as 'cash only' takeaways - wonder why they only take cash....take note the tax man!
21
26/01/2021 10:53:58 6 0
bbc
I suspect they are 'encouraging people to pay by cash' (not ONLY take cash as you say) due to the "issue with a real-time payments processing provider ACI". People were welcome to pay by card but would have to be prepared for potential failures. Cash would have been quicker and reduce queues
22
26/01/2021 10:56:01 2 14
bbc
Thank goodness for plastic notes. I was given a handful of coins and notes at the Coop and I sprayed them at the door sanitizing station and washed them when I got home. The card outage will help spread the virus. Laugh if you want but are you sure the change is virus-free?
28
26/01/2021 10:57:33 6 0
bbc
My local Coop, after every cash exchange the staff wash their hands with sanatiser.
39
26/01/2021 10:58:09 0 2
bbc
hhahahahahhahaha.................!!!
74
26/01/2021 11:21:54 0 0
bbc
Our Coop no longer has a sanitising station.
I took my change and had to go back around to buy some.
121
26/01/2021 11:47:53 1 0
bbc
Are you sure your card is virus free after inserting it into the machine, or even just tapping it? It's supposed to be CONTACTLESS, but many people insist on touching the machine with their card. And what about if you have to tap in your pin - how clean are the buttons?
23
26/01/2021 10:56:23 209 5
bbc
I don’t blame Morrison’s or the Co-op, they’ve been doing a great job and stuff like this happens, I only hope idiots don’t take their frustration out on the staff, who are definitely not at fault.
51
__
26/01/2021 11:08:36 21 152
bbc
There's a first for everything - the staff in my local Morrison's are genuinely the problem 99% of the time, so it's understandable if they get the stick the other 1% of the time too.
137
26/01/2021 12:04:10 3 47
bbc
Well I think the staff are the first in line for good dressing down. They represent the shops in question and therefore should get it in the neck from every disgruntled shopper. So there!
161
Mr
26/01/2021 12:16:42 1 12
bbc
Or is this another "Pressure Test" to see how many they can force to online shopping where their profits are much greater?
191
26/01/2021 12:33:20 0 0
bbc
By 'idiots' you presumably mean 'customers'?
193
26/01/2021 12:34:29 1 6
bbc
Morrison’s where I live have a filthy store and high instances of C19 amongst staff. Online delivery slots are never available. Pleased your store is doing better.
24
26/01/2021 10:56:31 1 13
bbc
Please educate me. What does 'outage' mean. (Full etymology please).
34
26/01/2021 11:00:19 10 1
bbc
Google it. You seem to have plenty of time on your hands.
38
26/01/2021 11:01:50 4 0
bbc
Interruption of Supply. Originally used to reflect the Power Breakdowns experienced in the USA. More commonly used in respect of interruptions to IT systems since the advent of modern computing.
42
26/01/2021 11:05:26 2 1
bbc
You are sitting at a computer, I do wish posters would try and educate themselves occasionally.
There would be a lot less climate change deniers for sure.
Cambridge dictionary
Outage: a period when a service, such as electricity, is not available:
The etymology seems obvious but then again most people would also understand the word without too much difficulty.
25
26/01/2021 10:56:53 8 6
bbc
"Queues amid the snow". No snow in that picture BBC!
203
26/01/2021 12:38:25 1 1
bbc
That's all you took from the article? That the photograph didn't prove every single word of the article?

No pictures of people trying to buy goods
No pictures of people using the ATM
No pictures of people being unable to pay by card

Is it all a lie? Nooooooo!
26
26/01/2021 10:56:58 103 9
bbc
...and they wonder why a lot of us dread moving to a cashless society! Imagine this happening at a Toll-booth! or a Petrol Station for motorists!
172
26/01/2021 12:20:00 26 6
bbc
If it happened at a Toll booth, they would have no option but to open the barrier and let you all through until it's restored. I wouldn't be complaining...
338
26/01/2021 14:35:15 0 0
bbc
The only time I have had to use toll booths it was cash only!! They had change machines and cashpoints at the side of the road! I was sat holding a contactless card? I thought I had gone back in time to 1974.
19
26/01/2021 10:53:25 2 2
bbc
We all new this was happening so why so silent on Co-op Twitter and website?
27
26/01/2021 10:57:05 1 2
bbc
"Working from home", watching TV!
22
26/01/2021 10:56:01 2 14
bbc
Thank goodness for plastic notes. I was given a handful of coins and notes at the Coop and I sprayed them at the door sanitizing station and washed them when I got home. The card outage will help spread the virus. Laugh if you want but are you sure the change is virus-free?
28
26/01/2021 10:57:33 6 0
bbc
My local Coop, after every cash exchange the staff wash their hands with sanatiser.
123
26/01/2021 11:49:42 0 0
bbc
Are you sure.........100%?
11
26/01/2021 10:48:24 53 9
bbc
Even in normal times if I see a long queue at a Supermarket my first thought is to consider shopping elsewhere.

Complaining about it on the internet strikes me as a waste of life unless you enjoy doing that.
29
26/01/2021 10:58:10 2 0
bbc
If everybody piles onto the internet to complain they're just making the problem worse!!
30
26/01/2021 10:58:34 3 1
bbc
Both my local Co ops have been cash only since Sunday. They are for ever having outages like this so can only assume their provider is useless.
18
26/01/2021 10:52:12 15 13
bbc
Always keep a couple of hundred in my back pocket so then no problem.When all the greens insist on only wind power we will have regular power outages at times of no wind and then even cash will be a problem perhaps!
31
26/01/2021 10:58:47 5 9
bbc
Well done. You're keeping pickpockets and muggers in a job!
If the power goes down in the shop then they close, so your cash is useless.
49
26/01/2021 11:07:16 2 1
bbc
Pickpockets and muggers?? how about online theft. Plenty of thousands taken from accounts, online users or not
50
26/01/2021 11:05:30 2 2
bbc
and the phone in your pocket is worth how much?
243
26/01/2021 12:55:14 1 0
bbc
Muppet
10
26/01/2021 10:47:10 136 27
bbc
Welcome to the brave new future of cashless transactions where financial institutions can skim a tiny percentage off every transaction to further enrich the already very rich
32
26/01/2021 10:58:56 90 50
bbc
Or, more accurately, to pay for the technology to operate the system, to issue the cards, to keep improving the security systems and to keep the thousands in jobs behind the scenes who make sure it all works 99.9% of the time. If financial institutions didn't exist and make money, life as we know it would grind to a halt in days
266
26/01/2021 13:06:41 1 0
bbc
You mean existence as we know it
267
26/01/2021 13:06:48 1 0
bbc
I think they are talking about excess profit not covering the cost of the service
315
26/01/2021 13:31:53 0 0
bbc
Return to monke. This is the way.
355
26/01/2021 16:46:50 0 0
bbc
I can feel the tears coming on now.
385
27/01/2021 05:52:56 0 0
bbc
No! of courses its not for that, its to make more money for people that do not deserve it. its a global conspiracy, just ask Clyde!! FFS where do these people come from!
4
26/01/2021 10:43:29 8 13
bbc
getting as bad as 'cash only' takeaways - wonder why they only take cash....take note the tax man!
33
26/01/2021 10:59:50 1 0
bbc
Card issuers charge sellers a percentage of the take. No cards means better returns which is important in the competitive takeaway market.
24
26/01/2021 10:56:31 1 13
bbc
Please educate me. What does 'outage' mean. (Full etymology please).
34
26/01/2021 11:00:19 10 1
bbc
Google it. You seem to have plenty of time on your hands.
56
26/01/2021 11:10:05 3 2
bbc
Who doesn't have time on their hands at the moment? HYS entertains me for half an hour every day. It beats frowning. ??
35
26/01/2021 10:57:11 27 3
bbc
These thjngs 'appen....................no need to get in a tizz..........
36
26/01/2021 11:00:48 46 10
bbc
That is exactly why we must be allowed to use cash for payments. Technology has serious flaws sometimes and simple cash does not. That means we can make immediate payments in cash without the technology used by banks interfering and preventing a lawful transaction. USE CASH.
45
26/01/2021 11:06:01 15 33
bbc
What about fake notes? Is this not a serious flaw?
47
26/01/2021 11:04:06 1 18
bbc
Just use Crypto instead.

Instant, immutable transaction, no bank required.
80
26/01/2021 11:24:13 11 0
bbc
Oh yes - we've all seen the world's economies collapse, because of being flooded by fake notes.
A sense of proportion, please?
81
26/01/2021 11:25:01 0 0
bbc
Sorry Mike - my comment was addressed to "Scott"!
244
26/01/2021 12:55:57 4 0
bbc
Bit difficult to use cash on line.
4
26/01/2021 10:43:29 8 13
bbc
getting as bad as 'cash only' takeaways - wonder why they only take cash....take note the tax man!
37
26/01/2021 11:01:15 3 0
bbc
it's a service and it's not free. but may be, now we are out of the EU, businesses can charge fees if a customer want to pay by card
24
26/01/2021 10:56:31 1 13
bbc
Please educate me. What does 'outage' mean. (Full etymology please).
38
26/01/2021 11:01:50 4 0
bbc
Interruption of Supply. Originally used to reflect the Power Breakdowns experienced in the USA. More commonly used in respect of interruptions to IT systems since the advent of modern computing.
22
26/01/2021 10:56:01 2 14
bbc
Thank goodness for plastic notes. I was given a handful of coins and notes at the Coop and I sprayed them at the door sanitizing station and washed them when I got home. The card outage will help spread the virus. Laugh if you want but are you sure the change is virus-free?
39
26/01/2021 10:58:09 0 2
bbc
hhahahahahhahaha.................!!!
Seriously, THIS is the HYS topic? Removed
57
26/01/2021 11:11:30 2 2
bbc
Then why did you post? And yep, I have a CoOp at the local garage and the IT has been very slow. The very nice staff and they are, thought it might be the cold weather!!!! An HQ directive I assume.
Removed
77
26/01/2021 11:22:38 0 0
bbc
And why NOT?
It was a very real situation - affecting many - and could recur at any time!
41
26/01/2021 11:05:12 3 1
bbc
For months and months my CoOp card keeps getting declined in the CoOp, the only place that does it - definitely been the money in there, I suspect their data connections are not the best. Still, massive queues yesterday, but that's ok, they were playing David Essex in store - in 2021, spent the next 5 minutes thinking I was having a flashback.
24
26/01/2021 10:56:31 1 13
bbc
Please educate me. What does 'outage' mean. (Full etymology please).
42
26/01/2021 11:05:26 2 1
bbc
You are sitting at a computer, I do wish posters would try and educate themselves occasionally.
There would be a lot less climate change deniers for sure.
Cambridge dictionary
Outage: a period when a service, such as electricity, is not available:
The etymology seems obvious but then again most people would also understand the word without too much difficulty.
87
26/01/2021 11:29:43 1 3
bbc
Never heard of the literal device 'verbal irony'? You should really learn how to identify when someone is 'abstracting the urine'. ??
43
26/01/2021 11:05:37 1 8
bbc
what those stores should have done is let the people shopping in the store go but note the costs and claim it back off the payment provider but close the store, after all the stores saying card payments only, they or the payment providers should of taken the hit
44
26/01/2021 11:05:54 4 3
bbc
Cash is king!
36
26/01/2021 11:00:48 46 10
bbc
That is exactly why we must be allowed to use cash for payments. Technology has serious flaws sometimes and simple cash does not. That means we can make immediate payments in cash without the technology used by banks interfering and preventing a lawful transaction. USE CASH.
45
26/01/2021 11:06:01 15 33
bbc
What about fake notes? Is this not a serious flaw?
186
26/01/2021 12:30:48 2 5
bbc
A microscopic problem and not even a trivial flaw

If a fake note is treated by all that ever use it as a real note, in what way is it not a real note? It works as currency ergo it is currency, just as much as a diamond, a cheque, an IOU, an oil painting...
46
26/01/2021 11:04:04 9 4
bbc
But but, we were all told not to pay in cash because it might have Covid on it.....
36
26/01/2021 11:00:48 46 10
bbc
That is exactly why we must be allowed to use cash for payments. Technology has serious flaws sometimes and simple cash does not. That means we can make immediate payments in cash without the technology used by banks interfering and preventing a lawful transaction. USE CASH.
47
26/01/2021 11:04:06 1 18
bbc
Just use Crypto instead.

Instant, immutable transaction, no bank required.
52
26/01/2021 11:09:31 22 0
bbc
And not accepted by any reputable store
129
26/01/2021 11:57:41 6 0
bbc
No bank required, just technology which, of course, never has a problem.... oh, it just did
259
26/01/2021 13:02:52 1 0
bbc
And no brain, if you think there is no tech that can go wrong involved...
10
26/01/2021 10:47:10 136 27
bbc
Welcome to the brave new future of cashless transactions where financial institutions can skim a tiny percentage off every transaction to further enrich the already very rich
48
26/01/2021 11:06:54 28 2
bbc
If you think the "financial institutions" don't charge business customers for handling cash, you are incredibly naive.

Cash is awfully expensive to handle, from security, distribution, handling.

It would be wrong to think you're not, albeit indirectly, footing the bill for this too
31
26/01/2021 10:58:47 5 9
bbc
Well done. You're keeping pickpockets and muggers in a job!
If the power goes down in the shop then they close, so your cash is useless.
49
26/01/2021 11:07:16 2 1
bbc
Pickpockets and muggers?? how about online theft. Plenty of thousands taken from accounts, online users or not
31
26/01/2021 10:58:47 5 9
bbc
Well done. You're keeping pickpockets and muggers in a job!
If the power goes down in the shop then they close, so your cash is useless.
50
26/01/2021 11:05:30 2 2
bbc
and the phone in your pocket is worth how much?
23
26/01/2021 10:56:23 209 5
bbc
I don’t blame Morrison’s or the Co-op, they’ve been doing a great job and stuff like this happens, I only hope idiots don’t take their frustration out on the staff, who are definitely not at fault.
51
__
26/01/2021 11:08:36 21 152
bbc
There's a first for everything - the staff in my local Morrison's are genuinely the problem 99% of the time, so it's understandable if they get the stick the other 1% of the time too.
143
26/01/2021 12:08:34 42 2
bbc
It has never occurred to you that perhaps YOU are the problem? Probably not!
292
26/01/2021 13:17:48 9 1
bbc
". . . staff in my local Morrison's are genuinely the problem 99% of the time . . ."
That's only because they saw you first pal!
47
26/01/2021 11:04:06 1 18
bbc
Just use Crypto instead.

Instant, immutable transaction, no bank required.
52
26/01/2021 11:09:31 22 0
bbc
And not accepted by any reputable store
53
26/01/2021 11:09:37 5 6
bbc
Non story. Move along now, nothing to see.
73
26/01/2021 11:21:29 6 0
bbc
NOT a non-story, but a reality check - about very real problems that could happen at any time.
Cash in hand doesn't "stop working/we apologise"!
2
26/01/2021 10:42:23 43 20
bbc
"Outage" is another American word that's crept into out vocabulary, poor grammar by the reporter..
54
26/01/2021 11:09:44 24 16
bbc
Crept where? Into *out* vocabulary, you say? That's hardly a shining example of grammar either. And as for ending a sentence with two periods!
136
Don
26/01/2021 12:03:56 12 1
bbc
Full stops if you're going to try shooting the poster down in flames.
330
26/01/2021 13:59:15 2 0
bbc
You get the drift, sorry if it spoilt your day... How's the weather in the Home Counties ?
55
26/01/2021 11:10:04 8 1
bbc
Moral of the story - keep a wad of cash in your purse or wallet just in case!
362
26/01/2021 18:07:17 0 0
bbc
Exactly. Before the pandemic I almost always used cash, unless it's a large purchase. Since March I've been using my debit card most of the time since that's what shops prefer, but I still keep some cash in my wallet in case a shop doesn't take cards for any reason, such as what happened here. Everyone should do the same.
34
26/01/2021 11:00:19 10 1
bbc
Google it. You seem to have plenty of time on your hands.
56
26/01/2021 11:10:05 3 2
bbc
Who doesn't have time on their hands at the moment? HYS entertains me for half an hour every day. It beats frowning. ??
Seriously, THIS is the HYS topic? Removed
57
26/01/2021 11:11:30 2 2
bbc
Then why did you post? And yep, I have a CoOp at the local garage and the IT has been very slow. The very nice staff and they are, thought it might be the cold weather!!!! An HQ directive I assume.
58
CJ
26/01/2021 11:12:27 26 2
bbc
The chance of getting Covid off money is ridiculously small especially if you wash/clean hands PROPERLY and do not touch face. More likely to get it from wearing face-covering umpteen times and from putting it on dirty surfaces and in/out pocket or handbag when not actually wearing it (on the chin too!) Get things into proportion people!
133
26/01/2021 12:00:18 2 1
bbc
Agreed CJ
365
26/01/2021 18:15:55 0 0
bbc
But you are far better using disposable masks and just use them for a day or two then binning them!
10
26/01/2021 10:47:10 136 27
bbc
Welcome to the brave new future of cashless transactions where financial institutions can skim a tiny percentage off every transaction to further enrich the already very rich
59
26/01/2021 11:08:06 3 24
bbc
Rubbish, cryptocurrency is the new cash.

Monero, Dash, ZCash.

Instant, Immutable, Untraceable, Uncontrollable.

Your welcome :)
99
26/01/2021 11:36:31 19 0
bbc
Cryptocurrency works on computer systems, If they go down where are you then? Also who pays for two pints of milk and a loaf with cryptocurrency?
113
26/01/2021 11:42:45 13 0
bbc
I think that the first word in your comment served to describe the following 14 words.
128
26/01/2021 11:57:03 8 0
bbc
And for most day to day transactions you missed out Unusuable. You're welcome.
60
26/01/2021 11:14:49 34 6
bbc
Proof positive that CASH must be kept in the system as a means of payment. Electronic payment is one dimensional in that if it fails the whole system is down as we have seen before.
Doesn't bother me, I nick everything anyway. Removed
Fool... Removed
62
26/01/2021 11:16:42 0 10
bbc
Yet more greed. Supermarkets should have shut rather than allow unsafe queueing.

Small shops must shut, but larger ones do as they like.
225
26/01/2021 12:48:22 0 0
bbc
Greedy customer, how dare they want to eat food! They should eat ... something else?
Seriously, THIS is the HYS topic? Removed
63
bbc
Removed
64
26/01/2021 11:18:16 4 1
bbc
Easily avoided if the payment provider's IT systems and processes were up to scratch. While everything is driven by time to market and the bottom line, expect low quality and outages.
65
26/01/2021 11:18:33 9 2
bbc
Shows keeping some cash handy is essential. The banks would love to get rid of it but technology and infrastructure is always open to abuse and failure.
66
26/01/2021 11:18:39 4 4
bbc
My corner shop has been forced to return to barter. Imagine having to carry chickens and sacks of corn about your person. I'm not sure whether to blame brexit, covid, BoZo or the cold snap.
67
26/01/2021 11:19:06 26 3
bbc
Life in the old CASH yet.
68
26/01/2021 11:19:12 40 4
bbc
So many people want to get cash removed - and rely on card/internet transactions?
Seems like a good idea...
I'm happy to have both working together - as now - but, to find yourself in the position that these people have, shows the potential for problems.
Beggars belief that some want to dispense with cash, altogether!
276
26/01/2021 13:11:55 4 1
bbc
The banks and retailers don't like handling cash. A security risk and time consuming. Stuff the customers.
351
26/01/2021 15:39:56 1 1
bbc
Cash really helps me budget my spending and not going into debt because card balances are just numbers on a screen, and those numbers can go negative, but it's physically impossible to have negative cash.
Doesn't bother me, I nick everything anyway. Removed
Fool... Removed
70
26/01/2021 11:18:03 1 0
bbc
I went into my local Co-op on Sunday and paid contactless / declined the receipt as usual / walked out of the shop....

For the first time in my life I found that I had walked out of a shop without paying! Talk about embarrassment....

Still, it was the most excitement I have had for a while :)
71
26/01/2021 11:20:13 14 3
bbc
Welcome to the Benefits of The Cashless Society
10
26/01/2021 10:47:10 136 27
bbc
Welcome to the brave new future of cashless transactions where financial institutions can skim a tiny percentage off every transaction to further enrich the already very rich
72
26/01/2021 11:20:18 18 2
bbc
If you think these financial institutions all have the very best, most modern and well maintained hardware you'd be mistaken. The amount of junk that's out of date and should have been decomissioned decades back would take your breath away if you'd worked with them.

Don't think 'global conspiracies' think good old fashioned penny pinching until it's too late. It needs more regulation.
53
26/01/2021 11:09:37 5 6
bbc
Non story. Move along now, nothing to see.
73
26/01/2021 11:21:29 6 0
bbc
NOT a non-story, but a reality check - about very real problems that could happen at any time.
Cash in hand doesn't "stop working/we apologise"!
22
26/01/2021 10:56:01 2 14
bbc
Thank goodness for plastic notes. I was given a handful of coins and notes at the Coop and I sprayed them at the door sanitizing station and washed them when I got home. The card outage will help spread the virus. Laugh if you want but are you sure the change is virus-free?
74
26/01/2021 11:21:54 0 0
bbc
Our Coop no longer has a sanitising station.
I took my change and had to go back around to buy some.
3
26/01/2021 10:43:23 89 8
bbc
That's thing with our modern world, things break down, what you going to do?

Oh look, be glad we still have cash

This isn't the first time these systems and similar have failed and it won't be the last
75
26/01/2021 11:21:55 35 6
bbc
As I replied on another thread, but it's VERY revelant in the field in general. If you think these financial institutions all have the very best, most modern and well maintained hardware you'd be mistaken. The amount of junk that's out of date and should have been decomissioned decades back would take your breath away if you'd worked with them.

It's time to regulate them at this level
95
26/01/2021 11:33:40 5 0
bbc
I was amazed to hear that one bank, who shall be nameless to protect the guilty is still using Oracle 6 as they're not brave enough to upgrade.
76
26/01/2021 11:22:08 85 10
bbc
Where's the clowns from last week cheerleading the cashless future?
106
26/01/2021 11:39:04 17 11
bbc
It’s best of course to have several cards from different card providers and some cash in reserve
112
26/01/2021 11:42:24 9 0
bbc
They are in a long queue at the ATM's waiting to withdraw some cash.
183
26/01/2021 12:29:33 0 0
bbc
Yeah, this internet thing will never catch on!
302
26/01/2021 13:23:37 2 0
bbc
That’s “where are” not “where’s”. Singularising plurals is becoming an everyday annoyance. Even newsreaders are doing it.
Seriously, THIS is the HYS topic? Removed
77
26/01/2021 11:22:38 0 0
bbc
And why NOT?
It was a very real situation - affecting many - and could recur at any time!
78
26/01/2021 11:23:08 43 2
bbc
Just use cash instead. Something to be said for being a luddite.
98
26/01/2021 11:34:46 16 1
bbc
Hey Surfing! No luddite mate. It’s our currency...i’m Very tactile .. love it
79
26/01/2021 11:23:33 2 1
bbc
Looking back a week. https://www.bbc.co.uk/news/business-55717933.

Told you.
36
26/01/2021 11:00:48 46 10
bbc
That is exactly why we must be allowed to use cash for payments. Technology has serious flaws sometimes and simple cash does not. That means we can make immediate payments in cash without the technology used by banks interfering and preventing a lawful transaction. USE CASH.
80
26/01/2021 11:24:13 11 0
bbc
Oh yes - we've all seen the world's economies collapse, because of being flooded by fake notes.
A sense of proportion, please?
261
26/01/2021 13:03:13 1 1
bbc
You do realise the Bank of England has to keep changing the designs of our cash to stay ahead of the counterfeiters...

They don't just do it to keep the designers in work, you know!
36
26/01/2021 11:00:48 46 10
bbc
That is exactly why we must be allowed to use cash for payments. Technology has serious flaws sometimes and simple cash does not. That means we can make immediate payments in cash without the technology used by banks interfering and preventing a lawful transaction. USE CASH.
81
26/01/2021 11:25:01 0 0
bbc
Sorry Mike - my comment was addressed to "Scott"!
18
26/01/2021 10:52:12 15 13
bbc
Always keep a couple of hundred in my back pocket so then no problem.When all the greens insist on only wind power we will have regular power outages at times of no wind and then even cash will be a problem perhaps!
82
26/01/2021 11:25:16 4 0
bbc
The Greens never insist on ONLY wind, that would be stupid. And something a taxi driver would go on about.
83
26/01/2021 11:26:37 4 3
bbc
Isn’t it funny how people get so up tight over a computer problem but hey ho
84
26/01/2021 11:26:49 7 5
bbc
Long queues were seen outside some of the Co-op's convenience stores from Sunday amid the snow, and customers were encouraged to pay using cash.
----

Really? Not those awful dirty, virus promoting notes & coins. Remarkable how supermarkets can suddenly encourage shoppers to use cash, when signs inside most are completely to the contrary.
92
26/01/2021 11:32:46 8 1
bbc
I avoid places that don’t take cash ...
103
JB
26/01/2021 11:38:23 3 0
bbc
Shoppers have the choice to shop wherever they like. Checkout operators do not have the choice to refuse to accept those awful, dirty, virus promoting notes & coins, even when they've been held in the mouth of someone counting them out, who's just lowered his mask to pick his nose.
192
26/01/2021 12:33:21 1 1
bbc
"Encourage" - dude, do you believe the whole world is a massive conspiracy, out to get you?

It's as simple as it looks:
1. Shop wants to sell stuff, shoopers want to buy stuff
2. IT problem means they can;t use one payment method
3. So they use a different method
4. Illuminati take over our minds
5. Profit?
85
26/01/2021 11:27:08 1 1
bbc
Hace ACI paymnets tried changing the hamster in the wheel ?
6
26/01/2021 10:45:34 3 19
bbc
Hardly an "outrage"....just nip to hold in the wall and withdraw the owed amount

Couldn't really be simpler could if?

Probably not "instructed what to do" as humans these days it appears cannot make informed decisions on their own!
86
26/01/2021 11:29:13 0 2
bbc
If the card system is not working in the shop, there is no guarantee that the cash machine will be working either. So what do you do then? Not necessarily so simple after all, is it>
42
26/01/2021 11:05:26 2 1
bbc
You are sitting at a computer, I do wish posters would try and educate themselves occasionally.
There would be a lot less climate change deniers for sure.
Cambridge dictionary
Outage: a period when a service, such as electricity, is not available:
The etymology seems obvious but then again most people would also understand the word without too much difficulty.
87
26/01/2021 11:29:43 1 3
bbc
Never heard of the literal device 'verbal irony'? You should really learn how to identify when someone is 'abstracting the urine'. ??
228
26/01/2021 12:49:27 1 0
bbc
Care to share the entymology of "troll"?
18
26/01/2021 10:52:12 15 13
bbc
Always keep a couple of hundred in my back pocket so then no problem.When all the greens insist on only wind power we will have regular power outages at times of no wind and then even cash will be a problem perhaps!
88
26/01/2021 11:29:50 0 2
bbc
You have a couple of hundred spare, in your back pocket?
Lucky you!
89
26/01/2021 11:31:48 17 3
bbc
Cash ALWAYS works!

Use it or lose it!
107
26/01/2021 11:39:57 11 13
bbc
If the ATM system is down, you can't get cash. If you lose your wallet, your cash is gone and untraceable. Cards can be stopped before you lose any money. If you pay by card, it gives you more rights for redress under s75. If all transactions are recorded, VAT fraud and tax fraud reduces, meaning more revenue for the govt and lower tax bills for honest people/better services for all.
205
26/01/2021 12:38:49 4 0
bbc
Nope. Once we were at a KFC geting a few buckets for a party. Came to £47 or thereabouts. Went to pay with a £50 note. You would think In tried to pay with a dead nun! NOT A CHANCE. They refused to accept the cash which was handy because we refused to go to KFC ever again.
6
26/01/2021 10:45:34 3 19
bbc
Hardly an "outrage"....just nip to hold in the wall and withdraw the owed amount

Couldn't really be simpler could if?

Probably not "instructed what to do" as humans these days it appears cannot make informed decisions on their own!
90
26/01/2021 11:31:51 0 0
bbc
Twenty people waiting at the "hole in the wall"?
Brilliant suggestion, sir!
91
26/01/2021 11:32:15 3 0
bbc
So does everyone want to still see the end of cash?
Have that small change in the pocket could have been a massive difference for some customers to get something that is urgently needed.

So many people are living with empty cupboards at the moment meaning some purchases are extremely important to them.
84
26/01/2021 11:26:49 7 5
bbc
Long queues were seen outside some of the Co-op's convenience stores from Sunday amid the snow, and customers were encouraged to pay using cash.
----

Really? Not those awful dirty, virus promoting notes & coins. Remarkable how supermarkets can suddenly encourage shoppers to use cash, when signs inside most are completely to the contrary.
92
26/01/2021 11:32:46 8 1
bbc
I avoid places that don’t take cash ...
93
26/01/2021 11:31:42 3 1
bbc
Bring back cash....all is forgiven! ??
94
26/01/2021 11:31:59 87 2
bbc
Shout out to all my co op colleagues who have worked hard to provide the best service during COVID, even with technical difficulties challenging our work :) be kind everyone
160
26/01/2021 12:16:31 41 1
bbc
The co op in St Columb Minor just outside Newquay in Cornwall has provided fantastic service. It is just a little local one. We are I think at 4 people allowed in at the same time. The staff are brilliant, always smiling always friendly always helpful. Just so you all know! And yes, I have already sent an email of praise to Co op headquarters. I hope they give them a bonus!
277
26/01/2021 13:11:59 0 1
bbc
All co-ops are not the same.
Regional co-op businesses mean variations in prices, staffing, stock, environments etc etc.
We have 2 regionals here - what nonsense is that?
280
26/01/2021 13:14:15 0 0
bbc
Not in Belfast they haven't!
75
26/01/2021 11:21:55 35 6
bbc
As I replied on another thread, but it's VERY revelant in the field in general. If you think these financial institutions all have the very best, most modern and well maintained hardware you'd be mistaken. The amount of junk that's out of date and should have been decomissioned decades back would take your breath away if you'd worked with them.

It's time to regulate them at this level
95
26/01/2021 11:33:40 5 0
bbc
I was amazed to hear that one bank, who shall be nameless to protect the guilty is still using Oracle 6 as they're not brave enough to upgrade.
126
26/01/2021 11:55:41 8 2
bbc
In my experience it's the "upgrades" that often cause the system outages.
96
26/01/2021 11:33:41 4 4
bbc
How is this news??? So there was a computer glitch, so what. People panic and moan at the smallest things these days. Get a grip.
104
26/01/2021 11:38:29 6 1
bbc
People panic and moan at the smallest things these days, says the guy moaning about a news story nobody forced him to read.
110
26/01/2021 11:40:18 2 1
bbc
Your comment is literally the only moaning on this whole page.
Must be the smallest thing for you?
10
26/01/2021 10:47:10 136 27
bbc
Welcome to the brave new future of cashless transactions where financial institutions can skim a tiny percentage off every transaction to further enrich the already very rich
97
26/01/2021 11:33:48 9 2
bbc
Beyond a certain transaction size (around £5), cash actually costs the retailer more to process than cards - the banks always get paid either way. This means that the larger the proportion that we pay in cash, the higher the cost overheads are for a store - the higher the overheads, the more they have to charge per item.
78
26/01/2021 11:23:08 43 2
bbc
Just use cash instead. Something to be said for being a luddite.
98
26/01/2021 11:34:46 16 1
bbc
Hey Surfing! No luddite mate. It’s our currency...i’m Very tactile .. love it
59
26/01/2021 11:08:06 3 24
bbc
Rubbish, cryptocurrency is the new cash.

Monero, Dash, ZCash.

Instant, Immutable, Untraceable, Uncontrollable.

Your welcome :)
99
26/01/2021 11:36:31 19 0
bbc
Cryptocurrency works on computer systems, If they go down where are you then? Also who pays for two pints of milk and a loaf with cryptocurrency?
100
26/01/2021 11:36:46 7 2
bbc
I work in a Co-op. On Sunday, we had a regular customer come back to our story to show us their banking app which said the card transaction for their shopping had been charged THREE times!
223
26/01/2021 12:47:27 3 0
bbc
This is what happened to me, exactly. They have told me it will take 5 days to rectify the error and that I need to monitor my account to make sure I get the money back. How many people didn't realise or check?