HSBC to close 82 branches this year
19/01/2021 | news | business | 476
The bank has named the branches that will close between April and September, but aims to avoid redundancies.
1
19/01/2021 14:02:08 65 13
bbc
We are not an island... we are closed
The idiot who says that on TV clearly failed his Geography "O" level. Last time I looked, we were! Removed
214
19/01/2021 15:19:34 2 3
bbc
Sounds like something that fool on TV says. Must have failed his "O" level Geography. Last time I looked, we were.
413
19/01/2021 18:57:00 0 1
bbc
Closed... Just like Britain, after the shambles of BREXIT!
2
19/01/2021 14:02:33 10 27
bbc
Let me guess, Comrade Remoaner, it's all because of Brexit?
4
19/01/2021 14:05:34 4 12
bbc
Haha, I was going make the exact same comment.
3
19/01/2021 14:04:58 4 4
bbc
to quote hsbc and all the other banks "WE MAKE MONEY THE OLD FASHIONED WAY-WE PRINT IT"
2
19/01/2021 14:02:33 10 27
bbc
Let me guess, Comrade Remoaner, it's all because of Brexit?
4
19/01/2021 14:05:34 4 12
bbc
Haha, I was going make the exact same comment.
5
19/01/2021 14:06:11 4 9
bbc
In a nation which had proper national planning and a government which doesnt pander to the rich,it would be made clear that money is legal tender and MUST5 be accepted.
13
19/01/2021 14:09:09 15 3
bbc
Hey, totally-puddled, this is about HSBC closing some branches.
6
19/01/2021 14:06:35 60 4
bbc
I'm guessing that their reduced costs will result in an increase in the interest paid to customers
30
19/01/2021 14:17:49 25 4
bbc
also known as transfer of wealth from savers to the banks.ruinously low interest rates are here to stay
128
19/01/2021 14:53:49 2 1
bbc
not sure if sarcasm or not
134
19/01/2021 14:55:18 4 1
bbc
0.10% or 0.05% on offer to me.
I could have 23p by Christmas if I play my cards right, lucky me!
183
Pip
19/01/2021 15:09:19 2 1
bbc
I think a divdend first.....?
220
19/01/2021 15:18:58 2 3
bbc
The liberal elite that run the UK were getting concerned that some of us plebs had savings that we were benefiting from. Can't be having that now can we!
240
19/01/2021 15:32:53 0 1
bbc
Dream on...
261
19/01/2021 15:49:09 1 1
bbc
Ha ha ha ha ha ha ha ha ha ha ha !!!!!!!!!!!!!
323
19/01/2021 16:44:55 0 0
bbc
You've more chamce of seeing the devil go to work on a snow sled
367
19/01/2021 17:22:21 0 0
bbc
Dream on, Dave.
7
lee
19/01/2021 14:07:12 9 5
bbc
Where my business is, Cheshunt, we are now losing HSBC and Barclays. Luckily nearly everything is online but it’s a pain now if I need to pay the odd thing in.
11
19/01/2021 14:08:55 11 4
bbc
You can pay cash into your bank account in any post office.
8
19/01/2021 14:07:39 12 13
bbc
I appreciate that to some people a bank branch is crucial to their every day life, especially for small traders who predominantly take cash from customers and need to deposit it, but as somebody that gets paid by transfer into their bank, and pays regular bills on standing order or direct debit I can honestly say that I have no need of branches and can understand why they are being closed.
9
19/01/2021 14:08:14 7 19
bbc
Makes perfect sense... No need for so many branches... Good news.
10
19/01/2021 14:08:54 13 3
bbc
Given the number of branches remaining in my area, I was surprised to hear they had 82 left!
7
lee
19/01/2021 14:07:12 9 5
bbc
Where my business is, Cheshunt, we are now losing HSBC and Barclays. Luckily nearly everything is online but it’s a pain now if I need to pay the odd thing in.
11
19/01/2021 14:08:55 11 4
bbc
You can pay cash into your bank account in any post office.
17
lee
19/01/2021 14:13:01 0 1
bbc
Luckily all my customers bar 1 do everything electronically now and I do all my supplier payments online. I was going to change to Barclays after 30 years of HSBC this year until I found out the local Barclays is closing as had nothing but hassle especially with Safeguard from hsbc in 2020 which took 3 months for them to resolve but thanks for the heads up re post office
43
Tim
19/01/2021 14:22:42 1 2
bbc
Have you tried.? Non cooperative PO staff wont let you!
130
19/01/2021 14:54:01 1 1
bbc
if you can find one still open near you,
173
19/01/2021 15:06:04 1 1
bbc
Tried that recently, apparently I needed a paying in slip which you can only get from a bank...
12
19/01/2021 14:06:57 178 20
bbc
Wouldn't it be nice if they looked at the massive profits they made and thought how can we help our customers rather than how can we increase our massive bonus!
32
19/01/2021 14:18:41 73 27
bbc
You can always change to a different bank. I've been banking with HSBC for 30 years, since they were Midland Bank, and they haven't charged me a penny over that time. Just make sure you don't go overdrawn.
153
19/01/2021 14:59:40 1 13
bbc
This is capitalism. This is how it's always going to be until we collectively stop voting to let it run unchecked. The population has to stop being scared of threats by rich people.
166
19/01/2021 15:03:43 3 4
bbc
The massive profits don't come from bank branches, they come from "gambling" in the stock and futures markets for the most part
198
AAC
19/01/2021 15:13:56 9 8
bbc
You need to get a smartphone and install your bank's banking app. You'll be amazed at how easyily, seamlessly and instantaneously it works. The biggest advancement in personal banking ever and you're obviously, judging by your post, oblivious to it.
244
19/01/2021 15:34:51 0 3
bbc
That would presuppose a business had any priority other than an increasing yearly profit on which their bonus's are based. Customers are a way to a means, not the end.
256
19/01/2021 15:44:36 0 1
bbc
Dream on.
271
19/01/2021 15:58:02 6 1
bbc
Do you expect to bank for free? Amazing how people like yourself expect banking services to be free and non profit making? Do you have a mortgage, a loan, a credit card, have direct debits, use cash machines...these services believe it or not or like it or not costs money, if you don’t like it try going a month without using a single banking service...good luck with that..’the entitled generation’
280
19/01/2021 16:03:54 6 1
bbc
What exactly do you have in mind? They've helped millions of retail and business customers with loans, payment deferrals, mortgage holidays and other things. Ultimately they're running a business and if they don't keep making money there'll be none to lend to businesses and individuals
299
19/01/2021 16:24:36 3 0
bbc
You easily ignore/forget some of these profits are paid as dividends into pension funds who then pay money to er, pensioners..... Compare to amazon and apple who pay very little out in dividends or taxes. UK has generally free banking so you are benefitting.
316
19/01/2021 16:36:11 1 0
bbc
People no longer use branches. The way they can help their customers is through investment in online banking.
362
19/01/2021 17:19:42 1 0
bbc
Profits down 54%!! "massive" ? No profit to be made out of zero interest rates. Do the math.
389
19/01/2021 17:54:03 1 0
bbc
You cannot be referring to the bonuses that most bank branch staff receive. These days their pay is little more than that of shop assistants and their bonuses are minuscule. Maybe you meant Investment bankers who do not work in the branch network and the complexity of their roles are not understood by most members of the public.
412
19/01/2021 19:01:43 0 0
bbc
HSBC is a business, not a charity.
5
19/01/2021 14:06:11 4 9
bbc
In a nation which had proper national planning and a government which doesnt pander to the rich,it would be made clear that money is legal tender and MUST5 be accepted.
13
19/01/2021 14:09:09 15 3
bbc
Hey, totally-puddled, this is about HSBC closing some branches.
14
19/01/2021 14:09:14 21 5
bbc
Banks want you online as it is cheaper for them, so they don't need high street branches/staff - so when we are all online there won't be a need for so many banks either, be like Amazon.
22
19/01/2021 14:14:33 10 3
bbc
'Bank Prime' - cash delivered to your door next day, for free?
15
19/01/2021 14:10:13 17 14
bbc
HSBC are apologists for the Chinese communist party. Should we be allowing a business which puts profits before human rights or the persecution of whole cultures to set up shop in the streets of the UK?
26
19/01/2021 14:16:07 11 8
bbc
what nonsense, HSBC has a very small presence in mainland China
16
Bob
19/01/2021 14:10:57 93 6
bbc
During lockdown HSBC blocked my account (still no idea why)

Then they made me go into the branch.

Where will I have to travel next time?

hmmm
18
19/01/2021 14:13:05 65 4
bbc
Give it a few years, Hong Kong probably.
29
19/01/2021 14:16:51 2 5
bbc
It is easy to switch banks
200
19/01/2021 15:14:09 0 3
bbc
Are you a UK resident ?
The Boris deal means that many overseas customers will no longer be able to have UK Bank accts
213
19/01/2021 15:17:17 2 2
bbc
Next time they will probably just have one central branch in Canary Wharf! All the others will have been closed.
338
AMc
19/01/2021 16:58:23 2 0
bbc
Any time my account has been blocked I just phoned customer services and it was all sorted in minutes, all from the comfort of my sofa. I've never been asked to go in to a branch.
I bank with Santander.

a lot of noise on here made up I suspect.

My only doubt is how to withdraw or deposit larger sums of cash if there's no branch?
379
19/01/2021 17:32:27 1 0
bbc
Just imagine a world where a bank employed a new system to overcome such a problem. Crazy thinking I know!
11
19/01/2021 14:08:55 11 4
bbc
You can pay cash into your bank account in any post office.
17
lee
19/01/2021 14:13:01 0 1
bbc
Luckily all my customers bar 1 do everything electronically now and I do all my supplier payments online. I was going to change to Barclays after 30 years of HSBC this year until I found out the local Barclays is closing as had nothing but hassle especially with Safeguard from hsbc in 2020 which took 3 months for them to resolve but thanks for the heads up re post office
16
Bob
19/01/2021 14:10:57 93 6
bbc
During lockdown HSBC blocked my account (still no idea why)

Then they made me go into the branch.

Where will I have to travel next time?

hmmm
18
19/01/2021 14:13:05 65 4
bbc
Give it a few years, Hong Kong probably.
24
Bob
19/01/2021 14:15:10 9 1
bbc
Yes Hong Kong, but only on a Tuesday between 1-2pm.
369
19/01/2021 17:23:47 0 0
bbc
No they will be coming to the UK "offshore tax haven" ....
19
Bob
19/01/2021 14:13:33 21 19
bbc
Hello BBC did you just copy and paste the list of branches?

Could have at least put them in capital order or some other way of making it easier to read.

Don't do drugs.
20
19/01/2021 14:14:01 16 3
bbc
The Banks will do what suits them.
When the cashless society has been ushered in, they'll be charging us interest on our saving.
And you won't be able to go and draw it out.
21
19/01/2021 14:14:32 200 19
bbc
'HSBC is to close 82 branches in the UK between April and September this year, claiming customers are turning to digital banking' - or being forced to turn to digital banking because they can't find a bl@@dy branch?
208
19/01/2021 15:15:33 30 12
bbc
I am surprised they have got 82 branches left! So many have been closed, soon a 'bank branch' will be something of the past. Still, helps the mafia I suppose to reduce people's ability to bank legitimately.
262
19/01/2021 15:50:57 2 4
bbc
Or because we are told to sat home and save lives,,
329
AMc
19/01/2021 16:53:10 8 1
bbc
USE IT OR LOSE IT.
Most of these branches are normally empty (Pre-Covid). If we don't use them then we'll lose the use of them.

Same old argument as retail, lots of screaming and shouting by people in their homes secretly ordering on line.
365
19/01/2021 17:21:27 3 2
bbc
Looks like you will have to go digital now and pay for those groceries with a card and not cash !!!!! Move with the times or retreat to your cave.
476
PCS
20/01/2021 21:43:17 0 0
bbc
RBS did the same my local branch was 3 miles its now 12 miles which also means if I have to visit I'm breaking covid rules as its in a different local authority!
14
19/01/2021 14:09:14 21 5
bbc
Banks want you online as it is cheaper for them, so they don't need high street branches/staff - so when we are all online there won't be a need for so many banks either, be like Amazon.
22
19/01/2021 14:14:33 10 3
bbc
'Bank Prime' - cash delivered to your door next day, for free?
383
19/01/2021 17:45:21 0 0
bbc
Good idea, and if you need any picking up, I'll do it, practically at cost
423
19/01/2021 19:41:36 1 0
bbc
Years ago, for some of our best customers, we did, for free.
23
19/01/2021 14:15:02 7 5
bbc
Wont be too long before cash is abolished altogether
18
19/01/2021 14:13:05 65 4
bbc
Give it a few years, Hong Kong probably.
24
Bob
19/01/2021 14:15:10 9 1
bbc
Yes Hong Kong, but only on a Tuesday between 1-2pm.
25
19/01/2021 14:15:54 45 3
bbc
I said this would happen to larger towns when they started closing in smaller towns at the end of the naughties. Banks don't want a physical building anymore. It costs them too much of our hard earned cash.
15
19/01/2021 14:10:13 17 14
bbc
HSBC are apologists for the Chinese communist party. Should we be allowing a business which puts profits before human rights or the persecution of whole cultures to set up shop in the streets of the UK?
26
19/01/2021 14:16:07 11 8
bbc
what nonsense, HSBC has a very small presence in mainland China
27
MDK
19/01/2021 14:16:14 5 3
bbc
See Cashless article from earlier... we don’t need to go and see Captain Mainwairing to go about our business now.
28
19/01/2021 14:16:21 5 4
bbc
I only visit a branch about once every 5 years, so I'm sure there are too many expensive to operate branches.
16
Bob
19/01/2021 14:10:57 93 6
bbc
During lockdown HSBC blocked my account (still no idea why)

Then they made me go into the branch.

Where will I have to travel next time?

hmmm
29
19/01/2021 14:16:51 2 5
bbc
It is easy to switch banks
39
Bob
19/01/2021 14:20:56 2 1
bbc
Do I need to travel to a branch during the week before 5pm?

Any suggestions on best banks?
6
19/01/2021 14:06:35 60 4
bbc
I'm guessing that their reduced costs will result in an increase in the interest paid to customers
30
19/01/2021 14:17:49 25 4
bbc
also known as transfer of wealth from savers to the banks.ruinously low interest rates are here to stay
119
19/01/2021 14:52:07 4 1
bbc
ZIRP/NIRP isn't a transfer from the savers to the banks; it's a transfer from the "have nots" to the "haves"
Removed
31
19/01/2021 14:15:21 3 7
bbc
not surprising - who would use a bank ultimately controlled by communist China??
12
19/01/2021 14:06:57 178 20
bbc
Wouldn't it be nice if they looked at the massive profits they made and thought how can we help our customers rather than how can we increase our massive bonus!
32
19/01/2021 14:18:41 73 27
bbc
You can always change to a different bank. I've been banking with HSBC for 30 years, since they were Midland Bank, and they haven't charged me a penny over that time. Just make sure you don't go overdrawn.
102
19/01/2021 14:42:55 8 11
bbc
I have an HSBC credit card. Have done for the last 20 years. I make a deliberate point of paying it off in full each month, so the awful bankers don't make a penny of interest from me. How satisfying :)
156
19/01/2021 15:01:10 9 4
bbc
They may not have charged you a penny, but they've made money lending your money out to others at a higher rate than they give you for it (nothing in a current account with HSBC), so it's by no means 'free'
181
Pip
19/01/2021 15:08:20 6 3
bbc
I've also been with then since the Midland Bank days, however time has come, if they shut my Branch four different accounts going elsewhere. Just fed up with greed, I won't be missed I know, but if a collective few do it might just make them think.............?
204
19/01/2021 15:13:40 4 1
bbc
All the banks in all the villages near me have closed. Only branches re now in the main town. So not much advantage in changing.
221
19/01/2021 15:22:40 3 4
bbc
What about those people who need to go in branch to do some banking? What are they meant to do when the last bank in town closes and there’s nowhere else to go? Not everyone lives in a large town or city. What about those living in rural areas and market towns with poor transport links?
249
19/01/2021 15:42:08 3 1
bbc
I have also been with HSBC for >30 years and they do not charge me on anything except when I use their credit card overseas.

However, they have been reducing savers interest rates for many years, even in years when UK base rates have not fallen, so they have made thousands from doing that.

HSBC savings rates are no longer competitive so I have been moving money away from them for several years.
311
Jon
19/01/2021 16:31:55 0 0
bbc
I moved my business from Lloyds to the then Midland Bank in 1985 and have been with them/HSBC ever since. I still have an old Midland Bank "Orchard" Cheque book collecting dust somewhere in the house.
319
19/01/2021 16:39:05 0 1
bbc
And make sure you don't take any of their product other than a bog standard chequing account.
33
19/01/2021 14:18:45 8 1
bbc
There will be no high street banks left at all at this rate!
38
19/01/2021 14:20:44 1 1
bbc
I think that’s the plan. As long as there is something for the vulnerable and they pass on cost savings - hopefully a good thing
34
19/01/2021 14:19:24 45 5
bbc
They aren’t getting footfall due to the fact they are not open when people can get to them.
Bet they don’t increase the online and phone assistance
429
19/01/2021 20:15:52 1 0
bbc
Most of the smaller branches are only open between 1000 & 1400 Monday to Friday at the moment, so if you work office hours you have no chance. My local branch is closing in June, I don't use it that much but when I do they are always helpful.
35
19/01/2021 14:19:45 40 5
bbc
Banks will continue to close branches.

A gap in the market will soon appear.

If there is appetite it will be filled, otherwise its the death of the high street bank and it will be all online.

Which is great while we're young, but more difficult as we age.
46
Bob
19/01/2021 14:23:41 24 3
bbc
It's a good point. I still see lines of people waiting to go into some banks.
50
19/01/2021 14:25:36 3 1
bbc
You have a point but over the next decade or so the vast majority of the elderly will all have been internet literate so the banks can continue to drive costs down with fewer people and properties
56
19/01/2021 14:28:12 3 3
bbc
Fill the demand gap, set up a challenger bank in select areas with high footfall. No reason why it can’t be you taking this opportunity on, fortune favours the brave.
116
JC
19/01/2021 14:50:57 3 1
bbc
Why should it get more difficult as we age? I can understand very elderly people now who may not use the internet having difficulty but not most people under currently under 70-75 (and I just qualify!) or so. We rarely receive cheques now but my bank has an app on my phone that enables me to scan it to pay itinto my account. On-line banking, like shopping, is so much more convenient.
165
19/01/2021 15:03:37 0 1
bbc
How do you pay cash into a bank through the internet. Answer you can not. There's a lot of people I know who still work in cash. My mum has to after HSBC closed her account!
36
19/01/2021 14:20:15 20 5
bbc
Banks have had a extremely good run on the gravy train from this virus.

If you go into a branch through necessity there are next to no counter staff told to use machine and rest on furlough.

You don't need to be a rocket science to see whats coming, if can do that now and still make more money, why on earth go back to "normal". Less staff, less property, more profit.
260
19/01/2021 15:46:59 10 2
bbc
"Less staff, less property, more profit"

That's right. The mistake that many people make is that they think the banks are there to provide a service. That's not the case, despite the images projected in TV adverts. They are not charities and are there solely to make a profit, that's all. And if they can do that without having to pay for expensive high street premises, then that's what they'll do.
37
19/01/2021 14:20:31 50 10
bbc
"...the number of customers using branches had fallen by a third in the past five years" - and by how much has their branch network fallen over the same period, may I ask?

I mean, do they think we're all stupid or something, and we don't know what they're up to?

Close branches ... people can't get to branches ... close more branches because "the number of customers using branches had fallen"
33
19/01/2021 14:18:45 8 1
bbc
There will be no high street banks left at all at this rate!
38
19/01/2021 14:20:44 1 1
bbc
I think that’s the plan. As long as there is something for the vulnerable and they pass on cost savings - hopefully a good thing
52
19/01/2021 14:26:00 3 2
bbc
"As long as there is something for the vulnerable and they pass on cost savings - hopefully a good thing"

Do you believe in Santa, Tooth Fairy & Easter Bunny.
If you are a director, shareholder then yes you will see something from the cost savings otherwise nothing.

Don't forget with interest rates, QE, TFS, TFSE guarantees for bad debt the banks have never had it so good.
29
19/01/2021 14:16:51 2 5
bbc
It is easy to switch banks
39
Bob
19/01/2021 14:20:56 2 1
bbc
Do I need to travel to a branch during the week before 5pm?

Any suggestions on best banks?
105
19/01/2021 14:46:42 1 6
bbc
HSBC are probably the best of the high street banks. Not that there's much too choose from nowadays.
40
19/01/2021 14:21:15 48 17
bbc
Why don't all HSBC customers just move their accounts to another bank. It is called "people power".
64
19/01/2021 14:29:50 50 3
bbc
Because use all banks are closing branches, for the same reasons as HSBC.
179
19/01/2021 15:07:29 1 3
bbc
and moving bank accounts has got easier and easier-wake up peeps the new switch service is brilliant! move to another bank
Nationwide have a 2year moratorium on closures
370
19/01/2021 17:24:18 0 0
bbc
Sadly, you've more chance of getting divorced than moving banks, and they know it.
419
19/01/2021 19:31:42 0 0
bbc
Correct, as with so many scenarios in life, if you don't like it, go somewhere else.
41
19/01/2021 14:21:58 0 3
bbc
The savings are unimaginable - min 35-30K per annum in rent per branch. Nothing to pay in business rates. Each staff member dismissed saves min 20Kpa?
The savings over this years 82 branch closures are colossal - and no reduction in charges for businesses! It really IS win-win.
Just cash to get rid of, to REALLY close the branch network.
42
19/01/2021 14:22:30 16 4
bbc
"customers are turning to digital banking". Not necessarily through choice. My local branch isn't on the list of those closing, but it's only open 10am to 4pm, Monday to Friday, which isn't particularly convenient for many people who work 'standard' hours.
336
19/01/2021 16:54:25 2 1
bbc
There is a pandemic and they are working reduced hours to safeguard the staff!!
11
19/01/2021 14:08:55 11 4
bbc
You can pay cash into your bank account in any post office.
43
Tim
19/01/2021 14:22:42 1 2
bbc
Have you tried.? Non cooperative PO staff wont let you!
44
19/01/2021 14:21:31 3 2
bbc
They may have been closed for the last year as they have been "working" such limited hours.
45
19/01/2021 14:23:11 11 2
bbc
Been online banking for 26 years now, very rarely going into a branch, cash from free cash points (but using that less), rarely write out cheques, or even receive them. Can understand small businesses that regularly have to bank cash and cheques having problems though.
85
19/01/2021 14:37:55 3 6
bbc
The Banks are now making good provision for cash collection from small businesses. There is a charge for the service but it is fairly modest and saves a trip to the Bank making it cost neutral.
35
19/01/2021 14:19:45 40 5
bbc
Banks will continue to close branches.

A gap in the market will soon appear.

If there is appetite it will be filled, otherwise its the death of the high street bank and it will be all online.

Which is great while we're young, but more difficult as we age.
46
Bob
19/01/2021 14:23:41 24 3
bbc
It's a good point. I still see lines of people waiting to go into some banks.
47
19/01/2021 14:24:03 4 1
bbc
Not a huge surprise. COVID-19 has just accelerated a progression towards an almost cashless society & away from F2F High St banking.

Saying that though, some major banks still require you to go to branches to move your ISA savings & what will happen to cash & cheque donations to charity collections, e.g. at funerals? Not everyone uses JustGiving, or wants to share BACS details with strangers.
74
19/01/2021 14:32:52 2 2
bbc
Cheques can be paid in at Post Office using your banks envelope which the PO will have - easier than going into bank or putting them in a machine
48
19/01/2021 14:24:43 0 2
bbc
Noting the number of closures in the City area. Prime real estate. In part though this is a self-fulfilling prophecy fewer branches leaves = less opportunity to use branches. I used to bank in branch with Co-op pre COVID brisk lunchtime walk to branch. They wr closed late last year whilst I now wfh. It was impetus to moved on-line to another bank albeit that has branch local to home if I need it.
49
19/01/2021 14:25:15 3 1
bbc
No different to the 'Self-Service' checkout. Get the customers to do the leg-work for you. The staff should also step in, otherwise they are 'Turkeys voting for Christmas'.
35
19/01/2021 14:19:45 40 5
bbc
Banks will continue to close branches.

A gap in the market will soon appear.

If there is appetite it will be filled, otherwise its the death of the high street bank and it will be all online.

Which is great while we're young, but more difficult as we age.
50
19/01/2021 14:25:36 3 1
bbc
You have a point but over the next decade or so the vast majority of the elderly will all have been internet literate so the banks can continue to drive costs down with fewer people and properties
51
19/01/2021 14:25:37 2 4
bbc
Never provided much of a service in the past so won't be missed.
Silly short opening hours for starters.
I don't do cheques, but did a bit of paying in and getting rid of demonetarized or non-legal coins and notes.
Other than sell me a duff endowment policy when trading as Midland Bank, got no use for them.
Look out for a rash of coffee shops or restaurants.
38
19/01/2021 14:20:44 1 1
bbc
I think that’s the plan. As long as there is something for the vulnerable and they pass on cost savings - hopefully a good thing
52
19/01/2021 14:26:00 3 2
bbc
"As long as there is something for the vulnerable and they pass on cost savings - hopefully a good thing"

Do you believe in Santa, Tooth Fairy & Easter Bunny.
If you are a director, shareholder then yes you will see something from the cost savings otherwise nothing.

Don't forget with interest rates, QE, TFS, TFSE guarantees for bad debt the banks have never had it so good.
53
19/01/2021 14:27:15 2 6
bbc
This will effect older people like my mum - shocking!
54
19/01/2021 14:27:23 4 9
bbc
Where's today's Brexit is failing HYS?
62
19/01/2021 14:30:11 2 2
bbc
Give it time. It's only 1430
55
19/01/2021 14:27:25 30 9
bbc
High on procedure, low on competence and now just plain unhelpful. Some of us actually need to go to the bank to money in, because we earn cash money. Can't pay the bills with wads of notes and bags of coins. The bank that likes to say "No".
140
19/01/2021 14:56:28 7 7
bbc
You can pay in cash to your bank account at any PO.
35
19/01/2021 14:19:45 40 5
bbc
Banks will continue to close branches.

A gap in the market will soon appear.

If there is appetite it will be filled, otherwise its the death of the high street bank and it will be all online.

Which is great while we're young, but more difficult as we age.
56
19/01/2021 14:28:12 3 3
bbc
Fill the demand gap, set up a challenger bank in select areas with high footfall. No reason why it can’t be you taking this opportunity on, fortune favours the brave.
470
20/01/2021 12:55:38 0 0
bbc
exactly what Metro Bank do
57
19/01/2021 14:28:27 2 1
bbc
"[HSBC] said ... the number of customers using branches had fallen by a third in the past five years, and 90% of all customer contact was over the phone, internet or smartphone..."

I very much remember going into another (not-HSBC) bank for help and being told to use a phone on the wall instead of getting it. I think if you tell customers not to come in, they don't...
71
19/01/2021 14:32:36 4 2
bbc
Agreed, if you make the visit unpleasant and inconvenient, then you put off visiting and they can then claim we don't use the branches and close them down.
58
19/01/2021 14:24:06 10 7
bbc
Banks should be classed as a Service Provider, to provide a service to its customers and not maximising its profits - I wont comment on interest rates!!
209
19/01/2021 15:16:28 0 3
bbc
Banks are classed as service providers and they do provide a service to customers, but they also have a duty to their shareholders to maximise profits.
59
19/01/2021 14:25:27 1 1
bbc
Presume they'll all be converted into pubs?? Well maybe in 2025.
66
19/01/2021 14:30:57 1 1
bbc
No chance. Pubs are dying.
60
19/01/2021 14:26:59 3 6
bbc
All part of your cashless society.

We will all be working in camps making cotton the world is turning so left.
61
19/01/2021 14:29:40 140 10
bbc
If so few customers are using branches, then why is it there's always a long queue when I visit?.... ??
67
19/01/2021 14:32:04 37 4
bbc
We go out of our way to follow you and appear when appropriate...
72
Bob
19/01/2021 14:32:39 3 1
bbc
So few will be using the branches when there are no branches.
Removed
227
19/01/2021 15:27:51 1 1
bbc
um, that'll be because there are so few branches......
317
19/01/2021 16:36:55 2 2
bbc
Why in God's name would you visit a branch?
378
19/01/2021 17:31:03 2 1
bbc
Predominantly because the majority of branch users are working to the same timetable due to their work lives. This means that when a bank, or similar organisation, compares staff requirement to overall transaction numbers they will invariably reduce staffing levels
416
19/01/2021 19:27:51 0 0
bbc
For those who have to or still prefer to, there are fewer branches left.
54
19/01/2021 14:27:23 4 9
bbc
Where's today's Brexit is failing HYS?
62
19/01/2021 14:30:11 2 2
bbc
Give it time. It's only 1430
63
19/01/2021 14:30:41 12 2
bbc
Just wait for Amazon banking to take off! Then the banks will have screwed themselves...
77
19/01/2021 14:33:58 1 2
bbc
Does Jeff Bezos really need any more money?
199
19/01/2021 15:14:04 2 1
bbc
...and Amazon banking will be better, will it? Banks are regulated. be careful what you wish for.
40
19/01/2021 14:21:15 48 17
bbc
Why don't all HSBC customers just move their accounts to another bank. It is called "people power".
64
19/01/2021 14:29:50 50 3
bbc
Because use all banks are closing branches, for the same reasons as HSBC.
65
19/01/2021 14:30:51 18 5
bbc
In the 2014 Referendum banks said if Scotland voted for independence they would close their banks and move elsewhere. YOU STILL ALL LEFT.
345
19/01/2021 16:59:50 1 0
bbc
Says a lot for Sturgean and he Independant Scotland. What other industries will walk away.
59
19/01/2021 14:25:27 1 1
bbc
Presume they'll all be converted into pubs?? Well maybe in 2025.
66
19/01/2021 14:30:57 1 1
bbc
No chance. Pubs are dying.
79
19/01/2021 14:35:00 0 1
bbc
Sadly, it looks like it!
61
19/01/2021 14:29:40 140 10
bbc
If so few customers are using branches, then why is it there's always a long queue when I visit?.... ??
67
19/01/2021 14:32:04 37 4
bbc
We go out of our way to follow you and appear when appropriate...
98
19/01/2021 14:44:27 4 1
bbc
Wouldn't that put you behind me? Nice try though, better luck next time.... ??????
68
19/01/2021 14:32:12 25 3
bbc
The days of the Griffin and the Midland Bank are well and truly gone. Remember the bag of goodies you got when you first joined? It was great.
150
19/01/2021 14:59:06 12 3
bbc
My Father has got a large plaster Griffin emblem in his Garage. He used to work for Midland Bank and when they refitted the branch he work in out as HSBC they chucked the Griffin in the skip. He asked if he could have it and they let him. That and a stupendously large desk which made an excellent work bench.
69
19/01/2021 14:32:22 4 5
bbc
With QE, TFS, TFSE, Government Backed Guaranteed Loans, ultra low interest rates which equates to considerably increased margins, the Regulators ignoring their responsibilities the Banks, Directors and Shareholders have never had it so good.

Who of thought with the help of governments New Tory & Tory they got the economy in this mess in the 1st place
70
AAC
19/01/2021 14:32:33 5 13
bbc
It does seem pointless to staff branches that hardly anyone uses. I haven't visited a bank in years. I can do everything in seconds using my banking app. No going to the effort of visiting a bank, filling out forms, queuing, etc. A few taps and everything's done. I suppose they could keep telephone banking going for old people and Luddites.
93
19/01/2021 14:42:56 2 1
bbc
The arrogance of your response ,as contained in the final sentence is similar to the attitude being displayed by the banks in denuding the High Street of banking facilities. Banks in my area are well used, but then that will be old people again.
57
19/01/2021 14:28:27 2 1
bbc
"[HSBC] said ... the number of customers using branches had fallen by a third in the past five years, and 90% of all customer contact was over the phone, internet or smartphone..."

I very much remember going into another (not-HSBC) bank for help and being told to use a phone on the wall instead of getting it. I think if you tell customers not to come in, they don't...
71
19/01/2021 14:32:36 4 2
bbc
Agreed, if you make the visit unpleasant and inconvenient, then you put off visiting and they can then claim we don't use the branches and close them down.
61
19/01/2021 14:29:40 140 10
bbc
If so few customers are using branches, then why is it there's always a long queue when I visit?.... ??
72
Bob
19/01/2021 14:32:39 3 1
bbc
So few will be using the branches when there are no branches.
73
19/01/2021 14:32:52 4 8
bbc
Glad I do not bank with HSBC. Dont use on line banking. Dont trust banks at all. Only in it for themselves not the customer. They make money out of our money.
129
19/01/2021 14:53:50 0 1
bbc
I assume you are a member of a building society.
47
19/01/2021 14:24:03 4 1
bbc
Not a huge surprise. COVID-19 has just accelerated a progression towards an almost cashless society & away from F2F High St banking.

Saying that though, some major banks still require you to go to branches to move your ISA savings & what will happen to cash & cheque donations to charity collections, e.g. at funerals? Not everyone uses JustGiving, or wants to share BACS details with strangers.
74
19/01/2021 14:32:52 2 2
bbc
Cheques can be paid in at Post Office using your banks envelope which the PO will have - easier than going into bank or putting them in a machine
81
19/01/2021 14:37:10 0 2
bbc
Perhaps that's one answer, but what about cash received for small businesses and charities? There are still people who send cash in the post, or give it to collections. Changing that will take time and will not be easy.
111
19/01/2021 14:47:57 0 1
bbc
If you have a local Post Office! Many don't.
121
19/01/2021 14:52:23 0 1
bbc
Our post office has just closed as well.
75
19/01/2021 14:31:17 1 3
bbc
Why wait for normal? Let’s build the new different.... mass redundancies in an economic downturn.
76
19/01/2021 14:33:15 1 3
bbc
When my old bank closed there branch I moved my account to a bank with a local branch - will do the same if they close my local branch - it is easy and the only thing I can do - not sure what I do if every bank closes
63
19/01/2021 14:30:41 12 2
bbc
Just wait for Amazon banking to take off! Then the banks will have screwed themselves...
77
19/01/2021 14:33:58 1 2
bbc
Does Jeff Bezos really need any more money?
218
19/01/2021 15:21:35 1 1
bbc
He probably doesn't have that much cash, just a lot of valuable shares, he's just started Amazon Pharmacy in the US and given the price of medication there it'll probably do very well
273
19/01/2021 15:59:53 0 1
bbc
Always.
356
19/01/2021 17:09:06 0 0
bbc
Does Elon Musk need an excuse to insult anyone !!!!
78
19/01/2021 14:34:14 63 4
bbc
Banks frustrate me as they do everything they can to not get you to go into branches then complain that nobody uses them. I went into my banks local branch a few months ago to cash in a cheque. Instead of helping me with it I was interrogated as to why I didn’t cash it through my online banking and why I felt the need to come in - sorry, I wasn’t even aware I could do that!
92
19/01/2021 14:42:02 12 2
bbc
I was once given a Cheque I went to my Branch to pay it in. They asked If I had tried the APP I said Yes but I can`t get it to work. They took 40 mins trying to get it to work then paid it in manually. Much to the delight of the Queue behind me. I have since used the App to pay in Cheque`s without issue.
124
19/01/2021 14:53:22 5 1
bbc
I do wonder if the people who greet you in banks who tell you to do this are aware they are literally making themselves redundant.....
131
19/01/2021 14:54:15 4 1
bbc
1. Post cheque to bank with appropriate paying-in slip. 2. withdraw cash from PO or local shop. [You can even pay in your cheque at the local PO if that is more convenient.]
310
19/01/2021 16:31:47 2 0
bbc
I haven't used or received a cheque in years, and cash is pretty much extinct. Online banking is the future.

Where banks do need to improve is in the quality of their call centres. If you're offering a service in English, the representative should at least speak it without fault. Heavy accents, be they Geordie or Punjabi, do not make for effective international communication.

Bring back RP!
448
20/01/2021 02:35:28 0 0
bbc
That was because you were seen as a virus-carrying leper. come to infect the entire world, i.e. them, with your stinking disease. I know. Exactly the same happened to me. They brag about how many of their branches are still open to look after their customers, then, when you turn up at one to be looked after, you're treated like you're something they'd scrape off their shoe.
66
19/01/2021 14:30:57 1 1
bbc
No chance. Pubs are dying.
79
19/01/2021 14:35:00 0 1
bbc
Sadly, it looks like it!
80
19/01/2021 14:36:50 36 5
bbc
Banking is no longer a profession. It’s a trade driven by profit and sales of “products”.
Bring back qualified staff and customers will be happy to keep branches “alive”.
When did we last see a manager who knew us as people rather than an anonymous number with a profit margin?
120
19/01/2021 14:52:08 12 3
bbc
I'm afraid that is business in general in 2021
196
19/01/2021 15:13:06 1 1
bbc
Have you worked for a bank recently? Targeted sales were outlawed several years ago after 'the crash'.
285
19/01/2021 16:02:42 0 0
bbc
Banks are no longer allowed to sell products, they haven’t for many a year now. And do you really think banks make a profit from the likes of joe bloggs on the street...current accounts are run at a loss
421
19/01/2021 19:38:47 0 1
bbc
How true. I was a qualified country branch manager from the late 80s. Soon after it became target driven, cost v benefit. Automated and Centralised.
449
WG
20/01/2021 05:56:15 1 0
bbc
I worked in high street banking when it was regarded as a customer service industry. You had qualified staff in branch who could deal with all in-house transaction It was when staff were required to be sales people promoting, anything to make a profit, which wasn’t necessarily relevant, it started to go downhill. With centralisation the service side disappeared as no experience left in the branch.
74
19/01/2021 14:32:52 2 2
bbc
Cheques can be paid in at Post Office using your banks envelope which the PO will have - easier than going into bank or putting them in a machine
81
19/01/2021 14:37:10 0 2
bbc
Perhaps that's one answer, but what about cash received for small businesses and charities? There are still people who send cash in the post, or give it to collections. Changing that will take time and will not be easy.
82
19/01/2021 14:37:12 2 3
bbc
Has to be Boris’s fault, everything else is.....
83
19/01/2021 14:37:21 15 2
bbc
Still a need for in person banking therefore they should think 'outside the box'. Banks should look at following the formula of motorway service areas, lots of different outlets in the building but customers use a communal area.
217
19/01/2021 15:20:29 3 1
bbc
maybe a use for all the Debenhams that are closing?
84
19/01/2021 14:37:48 13 1
bbc
In our thriving city suburb, full of small independent shops and businesses there will no longer be a single bank or building society branch when HSBC closes, as the Yorks Bank and Leeds BS have already closed. The nearest PO is over half a mile away with huge queues and no parking. Customer service? - I think not. As face to face banking decreases, online bank fraud increases.
45
19/01/2021 14:23:11 11 2
bbc
Been online banking for 26 years now, very rarely going into a branch, cash from free cash points (but using that less), rarely write out cheques, or even receive them. Can understand small businesses that regularly have to bank cash and cheques having problems though.
85
19/01/2021 14:37:55 3 6
bbc
The Banks are now making good provision for cash collection from small businesses. There is a charge for the service but it is fairly modest and saves a trip to the Bank making it cost neutral.
86
19/01/2021 14:37:57 30 4
bbc
Banking is another industry where when times are good they spend money like water, but as soon as there is a slow-down they plead poverty.

I live in a wealthy part of the south-east in a town of nearly 10,000 people but there's no bank within 10 miles. The last in town was Lloyds who are apparently "by your side"
352
19/01/2021 17:07:31 4 1
bbc
But not on your high street!
87
19/01/2021 14:38:14 1 2
bbc
When is HSBC going to close down altogether...let me know...
148
19/01/2021 14:58:36 1 1
bbc
The Chinese will do the honour
88
19/01/2021 14:38:21 29 5
bbc
The main looser when Banks close are the elderly who don't have computer skills. The banks need to think long and hard how they can provide a service for these customers because the branch network as it stands clearly isn't viable.
141
19/01/2021 14:57:10 23 3
bbc
You're assuming banks care about customer service
145
19/01/2021 14:58:24 2 1
bbc
Computer skill are not needed when you can pay in or withdraw at your PO.
193
19/01/2021 15:13:00 4 1
bbc
My mother is 80 and has no problem dealing with online banking via Nationwide, don't assume all elderly people aren't computer literate or are incapable of learning
270
19/01/2021 15:56:23 0 2
bbc
What makes you think the banks give a sh*t about their elderly customers.
275
19/01/2021 16:01:47 2 2
bbc
Computers have been around for decades, and ubiquitous for at least 30 years, today's 'elderly' are just as computer literate as everyone else, thank you very much.

In my experience, _all_ age groups have those who are scared of 'computers', but no-one seems to have a problem with a phone, which is a computer in their pocket.
89
19/01/2021 14:33:02 7 1
bbc
I wonder, in a few decades, whether there will be any bank branches left at all - and how many wine bars and bistros will be able to fill the space they vacate?
167
19/01/2021 15:03:49 0 1
bbc
One near us shut years ago and was bought and converted to a Pharmacy. It actually works quite well and they managed to sympathetically retain most of the old bank's wooden panels and counters.
90
RM
19/01/2021 14:40:40 5 7
bbc
Another Brexit dividend?
97
19/01/2021 14:44:09 2 2
bbc
What a strange conclusion
107
19/01/2021 14:47:26 0 2
bbc
How ? It rained today must be Brexit, It is Sunny must be Brexit. Moan when they are forced to move all their EU activities to the EU from London. Until then why not demand a good deal on Services (80% of UK Exports to the EU) This 30 day rolling deal only buys time for the EU to set up infrastructure to take control of its financial services. Only a faction has so far moved.
91
19/01/2021 14:40:48 6 3
bbc
Maybe they can sell the sites onto their Mexican cartel customers?
78
19/01/2021 14:34:14 63 4
bbc
Banks frustrate me as they do everything they can to not get you to go into branches then complain that nobody uses them. I went into my banks local branch a few months ago to cash in a cheque. Instead of helping me with it I was interrogated as to why I didn’t cash it through my online banking and why I felt the need to come in - sorry, I wasn’t even aware I could do that!
92
19/01/2021 14:42:02 12 2
bbc
I was once given a Cheque I went to my Branch to pay it in. They asked If I had tried the APP I said Yes but I can`t get it to work. They took 40 mins trying to get it to work then paid it in manually. Much to the delight of the Queue behind me. I have since used the App to pay in Cheque`s without issue.
407
19/01/2021 18:52:21 1 0
bbc
tried paying in cheque by the app for £1032 2 weeks ago. It was rejected as there is a £1000 limit on cheque via the app and they advised me to pay it in via branch. There isnt a branch within 40 miles of me here so had to resort to Post Office, It tooka week for it to appear on my statement as uncleared funds and a further 4 days to clear, Customer Disservice by the bucket load.
468
20/01/2021 12:54:14 0 1
bbc
why would anyone use a cheque??
473
20/01/2021 16:50:18 0 0
bbc
Just say that you don't have a mobile phone. That usually works.
70
AAC
19/01/2021 14:32:33 5 13
bbc
It does seem pointless to staff branches that hardly anyone uses. I haven't visited a bank in years. I can do everything in seconds using my banking app. No going to the effort of visiting a bank, filling out forms, queuing, etc. A few taps and everything's done. I suppose they could keep telephone banking going for old people and Luddites.
93
19/01/2021 14:42:56 2 1
bbc
The arrogance of your response ,as contained in the final sentence is similar to the attitude being displayed by the banks in denuding the High Street of banking facilities. Banks in my area are well used, but then that will be old people again.
94
19/01/2021 14:43:36 0 1
bbc
I would like HSBC to actually say how many individual customers used for example the Cleveleys Branch and what each transaction was for a whole year so we can gauge if they are really not being used that much.
95
19/01/2021 14:43:52 4 3
bbc
Service gets worse, profits stay high!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
96
19/01/2021 14:44:06 9 1
bbc
ironic that their customer telephone number is 03457 404 404.

404 of course being internet code for "not found". ...
90
RM
19/01/2021 14:40:40 5 7
bbc
Another Brexit dividend?
97
19/01/2021 14:44:09 2 2
bbc
What a strange conclusion
110
RM
19/01/2021 14:49:11 1 1
bbc
It is not a conclusion because it ends with a question mark.
67
19/01/2021 14:32:04 37 4
bbc
We go out of our way to follow you and appear when appropriate...
98
19/01/2021 14:44:27 4 1
bbc
Wouldn't that put you behind me? Nice try though, better luck next time.... ??????
99
19/01/2021 14:44:28 8 2
bbc
Banks should be forced to take all banking business (that is accept work for other banks customers as they used to), they should also be forced to maintain a presence in all connurbations. They can split up the country/towns between them, and we can continue the basics of depositing/withdrawing/bill paying etc. It will mean the banks will be able to reduce staff and we can carry on as normal
172
AAC
19/01/2021 15:05:19 2 6
bbc
You're still stuck in the last century!
189
19/01/2021 15:11:35 0 2
bbc
Oh, so you mean a cartel then? If you can start 'forcing' banks to do things (private sector businesses) where does the takeover end? Which other private companies will you want to be forced to do things that suit you? It's the slippery slope to privatising absolutely everything because you think it's better.
474
20/01/2021 17:21:39 0 0
bbc
It wasn't the banks' choice to stop accepting pay-ins for other banks, it was imposed on them as an anti money laundering precaution.
100
19/01/2021 14:45:16 8 1
bbc
Interesting move for "The world's local bank" to go less local.