Lockdown fashion: 'People are back in their pyjamas'
08/01/2021 | news | business | 400
Marks & Spencer's clothes sales overall fall nearly a quarter, but pyjamas are back in fashion.
1
08/01/2021 10:25:49 11 9
bbc
ZZzz! Not another HYS on M&S. I can still remember the comments from the last time.
5
08/01/2021 10:33:27 14 2
bbc
At least it's not another one on Man United ..... not yet anyway :)
382
09/01/2021 14:38:41 0 0
bbc
Much more of the mysterious Ocado nonsense this time around
2
08/01/2021 10:28:38 16 10
bbc
M&S will blame anything. I'm a 54 year old male and I'd need to be at least another 20 yers older to buy clothes from there. Another company where the Management Team are totally detached from reality.
10
08/01/2021 10:42:36 8 4
bbc
LOL. Keep your fingers crossed. At 74 all you might need is a white sheet.
3
08/01/2021 10:30:03 9 6
bbc
And their latest meal deal is a rubbish deal - they have dropped the wine which is what made it worth buying.
112
08/01/2021 12:59:37 2 3
bbc
That's because not all their customers drink alcohol and they're too afraid to offend some of them.
4
08/01/2021 10:32:43 6 6
bbc
You need to get rid of that Steve Rowe. He doesn't have a clue. M&S food has always been the popular part of that brand. No one younger than 45 would be seen dead in M&S shopping for clothes - you need to win that respect. They should have tied up with the younger persons fashion brands - The food is great. Expensive too. Other brands do good food too - beware.
8
08/01/2021 10:41:13 17 1
bbc
But not all clothing customers are below 45. So, it is a market sector they fill. Can't see Gran going down to buy a new dress in a shop with banging techno or the latest poptastic tunez. A clothes shop for the over 40's - perish the thought!
349
Dee
08/01/2021 21:32:24 1 0
bbc
Nobody younger than 90 would buy their clothes. A series of lazy, overpaid CEOs have focussed on food because it’s easy to sell & kicked the clothing range can down the road. M&S has no credibility as a fashion brand as they have failed to hire a seasoned retail clothing exec with a good track record & failed to execute a clothing strategy.
1
08/01/2021 10:25:49 11 9
bbc
ZZzz! Not another HYS on M&S. I can still remember the comments from the last time.
5
08/01/2021 10:33:27 14 2
bbc
At least it's not another one on Man United ..... not yet anyway :)
6
08/01/2021 10:35:13 19 7
bbc
M&S used to be the epitome of quality and service. Those days are long gone, and M&S will be remembered fondly by those who used to shoo there when the doors close for the final time.
7
MVP
08/01/2021 10:39:55 8 8
bbc
M&S seems to be stuck in the past with its overpriced underwear and over packaged food.
4
08/01/2021 10:32:43 6 6
bbc
You need to get rid of that Steve Rowe. He doesn't have a clue. M&S food has always been the popular part of that brand. No one younger than 45 would be seen dead in M&S shopping for clothes - you need to win that respect. They should have tied up with the younger persons fashion brands - The food is great. Expensive too. Other brands do good food too - beware.
8
08/01/2021 10:41:13 17 1
bbc
But not all clothing customers are below 45. So, it is a market sector they fill. Can't see Gran going down to buy a new dress in a shop with banging techno or the latest poptastic tunez. A clothes shop for the over 40's - perish the thought!
78
08/01/2021 12:01:26 7 0
bbc
I'm certainly not part of the blue-rinse brigade but used to shop there regularly. Sadly, their clothing is now rubbish - t-shirts that look like rags after 1 wash or awful man-made stuff. They should be championing quality & classic staples. They have always been known for their classic underwear, but even that is no better than any other chain. Sad. They lost the quality, but not the price tag.
222
08/01/2021 15:09:47 0 0
bbc
My point being that if M&S are on the high street just to whet the appetite of the 45 + market, surely thats a little dangerous, isn't it? Back in the 70's and 80's M&S appeased a wider audience. And just keeping big stores to invade the middle aged (plus) already suggests that business plan isn't working in any case. M&S need to excite the younger generations to keep them relevant.
392
09/01/2021 15:06:05 0 0
bbc
Jaeger fills that spot
9
08/01/2021 10:41:55 4 8
bbc
M&S never seem to ever learn that their clothes and shoes are OTT expensive.
In addition........Their SO CALLED "SALES" seem to be a blatant attempt to offload the 10% of their stock which is slow to sell.
90% of their stock never seems to be in the sale.

Stop taking us for fools.
12
08/01/2021 10:46:46 12 0
bbc
Funny that; I always thought the business idea of sales was to unload non-moving stock. Perhaps I am wrong, and the idea of a 'sale' is to make the people really happy with cheap top of the line goods... ah, bless. Happy dreaming.
2
08/01/2021 10:28:38 16 10
bbc
M&S will blame anything. I'm a 54 year old male and I'd need to be at least another 20 yers older to buy clothes from there. Another company where the Management Team are totally detached from reality.
10
08/01/2021 10:42:36 8 4
bbc
LOL. Keep your fingers crossed. At 74 all you might need is a white sheet.
331
Dee
08/01/2021 20:07:13 0 0
bbc
Perhaps M&S will go into the coffin business.
11
08/01/2021 10:43:04 74 10
bbc
M&S lost their way years ago when they forgot who their core customers were! They tried to compete with Top Shop, Next etc wanting to get younger people into their shops. They used to be quality but now it is just cheap tat that no one wants! Clothes that were made in the UK with good quality material. I haven’t shopped there for years and I used to get all or most of my clothes from them!
18
08/01/2021 10:52:58 16 54
bbc
Unfortunately their core customers seemed to be the blue-rinse brigade, which was reflected in the dire styles of clothing they sold. In my opionion it was absolutely necessary for them to step into the 21st century, and if they don't continue to do more they will suffer like many other high street names who are no longer here.
117
08/01/2021 13:08:37 3 0
bbc
your comments are well founded but I dont think Topshop and next are big on buying from UK suppliers either, they just cant be competitive
186
08/01/2021 14:53:36 0 3
bbc
Young people want more for less of their hard cash. Unfortunatly M&S is just a added cost to clothing and food when there nothing really there for them to charge the extra. Primark for example you can get what you need for so much less and more of it. OK they don't do food but equally again Lidi and Aldi just 2 examples
191
08/01/2021 14:56:40 3 2
bbc
M&S continue their slide downmarket with their online store. The goods are OK but their delivery service (Hermes) is a sick joke. Less than 50% delivered to the correct address without damage and no response when you try to contact them.
202
08/01/2021 15:00:05 6 0
bbc
please let me know where you get your quality british made clothes at an affordable price, I would love to buy some.
212
08/01/2021 15:05:52 4 5
bbc
“M&S lost their way years ago when they forgot who their core customers were! They tried to compete with Top Shop, Next etc wanting to get younger people into their shops. They used to be quality but now it is just cheap tat that no one wants!”

—-

For a moment I thought you were talking about the BBC.
259
08/01/2021 15:29:37 2 0
bbc
If you haven't shopped there for years, how do you know what their current ranges are like?
289
08/01/2021 15:46:29 0 0
bbc
I suspect many of their core customers died. And M&S was never going to appeal to a younger generation with their range of crimplene.
9
08/01/2021 10:41:55 4 8
bbc
M&S never seem to ever learn that their clothes and shoes are OTT expensive.
In addition........Their SO CALLED "SALES" seem to be a blatant attempt to offload the 10% of their stock which is slow to sell.
90% of their stock never seems to be in the sale.

Stop taking us for fools.
12
08/01/2021 10:46:46 12 0
bbc
Funny that; I always thought the business idea of sales was to unload non-moving stock. Perhaps I am wrong, and the idea of a 'sale' is to make the people really happy with cheap top of the line goods... ah, bless. Happy dreaming.
13
08/01/2021 10:47:11 7 3
bbc
People are living more frugally - unsurprisingly given the current 3 great unknowns:
1) Covid 2) Brexit impact 3) Fear factor of Beeb HYS articles.
I tackled this head-on, when I give Mrs. Braines her housekeeping money I also provided a strict budgie - pecks chunks off her ears if she overspends.
100
08/01/2021 12:31:16 4 1
bbc
To the people who down vote my comment about Joey - I'd point out that the ear chunks are microscopic and Joey is fed Millet's top grade budgie mix "Dickie" and can fly round our open plan any time he chooses - I hope this helps!
14
08/01/2021 10:47:35 72 3
bbc
Quality, quality, quality is what M&S used to be known for. Yes we used to pay a little more, but as others have said they now are like all the other cheaper and yet more nimble clothing shops. Get the ivory tower management to work on the shop floor for a few weeks. They will hear what customers are saying
119
08/01/2021 13:14:36 26 2
bbc
I understand the comments but is nimble code for not paying minimum wages, sweat shops in Asia, breeches of safe working conditions and VAT avoidance as per a nimble prominent company recently in the head lines, lets face it the rag trade is a cut throat business where some companies are happy to look the other way for profits, until they get caught out that is, then profess innocence
145
08/01/2021 14:24:56 4 1
bbc
Think Waitrose saw what M&S used to be and largely replicated their model, just as M&S ditched it to go downmarket.
15
08/01/2021 10:48:08 3 1
bbc
Their 'Y' fronts are not what they used to be & don't get me started on their 'Skinny Fit' range..............
16
08/01/2021 10:50:04 2 1
bbc
I think M & S will survive. Helpful staff. reasonably priced clothing and good quality food. Will be very interested to see John Lewis results when they are released. I think their trading figures will be diabolical.
339
Dee
08/01/2021 20:53:47 1 0
bbc
I think John Lewis’s trading figures will be bad. However, unlike M&S, John Lewis stores have been shut for most of the year.
17
08/01/2021 10:51:21 3 3
bbc
I dont see how high street store can ever or will ever compete with the excellent emergence of online shopping.
VARIETY
QUALITY
RELIABILTY
I can see many more shops going out of business.
28
08/01/2021 11:04:25 9 1
bbc
You certainly can't beat the convenience of buying things online I grant you that, but I for one cannot stand it when things have to be returned because you had no way of seeing/trying before you buy and it turns up being complete garbage! A complete waste of my time. I still like to browse a shop and see what I'm getting, so I truly hope the high street doesn't completely die.
387
09/01/2021 14:47:21 0 0
bbc
Footwear? How?
11
08/01/2021 10:43:04 74 10
bbc
M&S lost their way years ago when they forgot who their core customers were! They tried to compete with Top Shop, Next etc wanting to get younger people into their shops. They used to be quality but now it is just cheap tat that no one wants! Clothes that were made in the UK with good quality material. I haven’t shopped there for years and I used to get all or most of my clothes from them!
18
08/01/2021 10:52:58 16 54
bbc
Unfortunately their core customers seemed to be the blue-rinse brigade, which was reflected in the dire styles of clothing they sold. In my opionion it was absolutely necessary for them to step into the 21st century, and if they don't continue to do more they will suffer like many other high street names who are no longer here.
67
08/01/2021 11:49:09 19 2
bbc
Blue rinse brigade? someone is a bit out of touch with euphemisms, Dave
We are now known as the silver pound,!
99
08/01/2021 12:25:13 18 1
bbc
So moving away from what you consider their previous core customers hasn't actually worked for them, has it? Which rather invalidates your point. In actuality, their previous core customers were aged 40 upwards, many of whom were professional career people (hardly blue rinsers).
166
08/01/2021 14:39:47 3 1
bbc
But very few shops cater for the blue rinse brigade, therefore M&S had a market for them which no other store had.
260
08/01/2021 15:28:20 1 0
bbc
I'm approaching the "blue rinse brigade" yet have often bought my clothes from them, especially the younger looking styles but also consider some of their dresses very dowdy and unappealing.
274
08/01/2021 15:42:35 0 0
bbc
Bang on, its the designs not the quality, I inspect Far Eastern production facilities for big brands and they have come a long way over the last 20 years. In general quality and working conditions are good
19
08/01/2021 10:47:32 36 8
bbc
Wow. Loads of people attacking M&S.

At least they pay corporation tax. Unlike Amazon etc.
23
08/01/2021 10:58:43 33 11
bbc
HMRC have confirmed that Amazon pay all taxes due under UK laws.

If you don't like our laws, petition your MP instead of wasting your time complaining on here.
55
08/01/2021 11:45:30 5 2
bbc
Amazon was able to get away with paying UK tax because we were in the EU and they were able to funnel the profits through Luxembourg thanks to the sweet tax deals set up there by Junker, the same with Apple and Ireland.
326
Dee
08/01/2021 19:50:58 0 0
bbc
Amazon have not made inroads in the food & clothing markets yet.
20
08/01/2021 10:57:43 4 3
bbc
Keep saying it but their men's clothing offer is awful - As a middle aged something, you don't go into M&S for high fashion but you do expect quality (and bit of style) and you don't mind paying a little extra for it. But in recent years I often walk out buying nothing. I think it's chasing the over 75s market and not much else
386
09/01/2021 14:46:29 0 0
bbc
Except the over 75's don't want it either, dreary, dire and dowdy
21
08/01/2021 10:58:16 6 3
bbc
Let me guess without reading anything..... the nation hammering M&S left right and centre ?

How did this illness start ??
22
08/01/2021 10:58:38 6 1
bbc
Not surprising. The best things sell out quickly and are NEVER restocked, eg super skinny mid rise jeans! ?????We don’t all want high rise!! Suede moccasin slippers? Out of stock. Hopeless buying and stocking regime
19
08/01/2021 10:47:32 36 8
bbc
Wow. Loads of people attacking M&S.

At least they pay corporation tax. Unlike Amazon etc.
23
08/01/2021 10:58:43 33 11
bbc
HMRC have confirmed that Amazon pay all taxes due under UK laws.

If you don't like our laws, petition your MP instead of wasting your time complaining on here.
29
08/01/2021 11:05:37 3 10
bbc
So says a loyal employee....
34
08/01/2021 11:10:17 12 1
bbc
It is sad but true. If the mechanisms are there for people to avoid tax as much as possible (not evade tax, which is illegal) then they will continue to do so, and those who say they wouldn't do it even if they could are liars. This will only be stopped/reduced with action from the Government, but they don't want to do it - why, I don't know? Probably too many MP's benefiting from the rules too!
39
08/01/2021 11:10:36 4 7
bbc
You know as well as I do that tax laws have deliberate loopholes put in by politicians to allow tax avoidance by their corporate chums.

I can complain on here as much as I like - GET OVER IT.
24
08/01/2021 10:59:57 4 4
bbc
I'm sure that they could use Brexit as an excuse. Most poor businesses will.
25
mc
08/01/2021 10:52:08 3 5
bbc
overpriced on both food and clothes, trying to flog food off as quality makes no difference as it is not any different to other shops and customers starting to realise that
33
08/01/2021 11:09:43 1 2
bbc
I'm not sure whether envy you or am jealous of your rubbish taste buds.
36
08/01/2021 11:11:18 0 0
bbc
Wrong. As demonstrated by hoards of customers at least the food.
26
08/01/2021 11:02:31 2 4
bbc
Sainsbury,s cafeteria has a clear distinguishable element of good value for money.

In essence..........Pricing which reflects an element of consideration/decency for its customers.

M&S...........Does not seem to care enough,if at all in that area.
27
08/01/2021 11:04:07 89 10
bbc
I find this hard to believe, you had to Queue for over an hour to get into our M&S over the Christmas period, and people were certainly not scrimping.

For those who say the food is not better quality, clearly haven't tried it.
32
08/01/2021 11:08:43 57 8
bbc
Well said.
If the food was overpriced and not of better quality, then why the queues?
105
08/01/2021 12:44:49 7 1
bbc
Maybe they have, but fail to recognise it as being better quality. Who cares, they can shop elsewhere, nobody is obliged to shop at M&S.

I still think their food is on the whole better than anything else on the high street. Having said, maybe it's not quite as good as was. Their clothing has certainly dropped in quality as they've attempted to pursue more fashion conscious customers.
138
08/01/2021 14:17:29 8 0
bbc
I have never found their clothes that great - I did buy socks there for 30 years or more but stopped recently as the quality did drop off. But, beyond doubt, the food is to a higher standard than the major supermarkets.
158
08/01/2021 14:35:43 8 7
bbc
Tried and tested, the only thing better is packaging. They sell mostly ready or half-ready meals, the raw ingrediets aren't any better than those from Lidl/Sainsbury's/farmers' market.
175
08/01/2021 14:42:10 8 1
bbc
Couldn't agree more. When it comes to things like lamb and beef stews M&S is one of the very few that can be trusted not to fill them up with gristle and fat. I'm a huge fan of their food.
178
08/01/2021 14:48:03 3 4
bbc
M&S food is definitely better than Co-Op (who use the same supplier as Aldi but charge twice as much), but then again the Co-Op is a major donor to the Labour Party.
206
08/01/2021 15:02:21 0 8
bbc
I have never liked M&S food, It's over price, over packaged and over flavored in many cases. Their selection of fresh food is pretty naff. Just well presented convenience food in most cases.
209
08/01/2021 15:05:06 4 0
bbc
I am yet to find roasted nuts as good as those from M&S
216
08/01/2021 15:06:18 2 0
bbc
So true,we purchased 5 items from food shop,from beef to ice cream,all items EXCELLENT,best value
219
08/01/2021 15:07:40 2 1
bbc
I've tried several of their things since they replaced Waitrose on Ocado.
M&S items have been better once, about the same for a few others and worse on most.
When I was able to go to the shops, (about 15 years ago) I always went to M&S and I was really looking forward to getting their food again.
I'm very disappointed!
231
08/01/2021 15:15:50 2 1
bbc
Hate to disillusion you. It all [most such as lasagne etc, etc, etc] comes from the same factory [Northern Foods]-different packaging!
283
08/01/2021 15:41:41 2 0
bbc
Their problem isn't their food. It's everything else that they sell. Or rather try to.
317
08/01/2021 17:55:59 0 1
bbc
Having bought two expensive dishes for Christmas in two different years, M&S totally spoiled two Christmas dinners. The dishes were awful and embarrassing to serve.
We will never give M&S the opportunity to spoil another Christmas.
They did refund, but they could not give us our Christmas back.
351
08/01/2021 21:54:33 0 0
bbc
Quality is defined by customer, not by supplier, unlike price.
393
09/01/2021 16:53:06 0 0
bbc
I work in auditing and many lines made for M&S are made by same supplier as Aldi. Yogurts and bakery items are the same but you pay double in M&S as they don't sell as many. With meat it's the same supplier as Lidl too so you're paying over the odds if you go to M & S
17
08/01/2021 10:51:21 3 3
bbc
I dont see how high street store can ever or will ever compete with the excellent emergence of online shopping.
VARIETY
QUALITY
RELIABILTY
I can see many more shops going out of business.
28
08/01/2021 11:04:25 9 1
bbc
You certainly can't beat the convenience of buying things online I grant you that, but I for one cannot stand it when things have to be returned because you had no way of seeing/trying before you buy and it turns up being complete garbage! A complete waste of my time. I still like to browse a shop and see what I'm getting, so I truly hope the high street doesn't completely die.
23
08/01/2021 10:58:43 33 11
bbc
HMRC have confirmed that Amazon pay all taxes due under UK laws.

If you don't like our laws, petition your MP instead of wasting your time complaining on here.
29
08/01/2021 11:05:37 3 10
bbc
So says a loyal employee....
30
08/01/2021 10:58:41 6 4
bbc
BBC obsessed with M&S and Tesco...no advertising ? yeah right.
40
08/01/2021 11:18:20 5 3
bbc
They are two of the biggest retailers employing thousands of people, therefore their fortunes are newsworthy. I suggest that if you have a problem with news, you avoid a news website
385
09/01/2021 14:44:59 0 0
bbc
It will be the unicorn that is Ocado next
31
08/01/2021 11:07:07 12 6
bbc
Last time I was in, as a 51YO man, I was the youngest person in the store. Their menswear seems either to be aimed at the 80+ age group or is virtually the same price as designer brands but at a fraction of the quality. The last M&S suit I bought was the worst quality I've ever had. M&S used to be aspirational - now it's an admission that you've given up on life
230
Dee
08/01/2021 15:15:39 0 0
bbc
“Aspirational” is a 1980s term when M&S clothing was in its prime. Now, there are numerous places to shop on men’s clothing at every price, quality & style point.
27
08/01/2021 11:04:07 89 10
bbc
I find this hard to believe, you had to Queue for over an hour to get into our M&S over the Christmas period, and people were certainly not scrimping.

For those who say the food is not better quality, clearly haven't tried it.
32
08/01/2021 11:08:43 57 8
bbc
Well said.
If the food was overpriced and not of better quality, then why the queues?
49
08/01/2021 11:37:53 20 4
bbc
Exactly, the food is demonstrably better than the standard supermarkets, and in many cases no more expensive anyway.

Simply inverted snobbery
159
08/01/2021 14:36:36 3 6
bbc
The food is better quality and a higher price is expected. Many are unable to afford the cost and have to feed their families on Aldi/Lidl fodder.
223
08/01/2021 15:10:17 1 1
bbc
Marketing?
244
08/01/2021 15:24:18 1 1
bbc
Gullibility?
285
Pip
08/01/2021 15:46:05 0 0
bbc
That's advertising for you........?
320
08/01/2021 19:11:00 0 0
bbc
It's called being a snob. I'll bet the 'hosts' made it obvious even though the guests probably couldn't taste the difference.

I would say, though. Go to your local Butcher/Fishmonger and your local Greengrocer. Decent prices and quality.

Buy local. Revive the high street...
352
08/01/2021 21:55:03 0 0
bbc
Because of perception.
25
mc
08/01/2021 10:52:08 3 5
bbc
overpriced on both food and clothes, trying to flog food off as quality makes no difference as it is not any different to other shops and customers starting to realise that
33
08/01/2021 11:09:43 1 2
bbc
I'm not sure whether envy you or am jealous of your rubbish taste buds.
23
08/01/2021 10:58:43 33 11
bbc
HMRC have confirmed that Amazon pay all taxes due under UK laws.

If you don't like our laws, petition your MP instead of wasting your time complaining on here.
34
08/01/2021 11:10:17 12 1
bbc
It is sad but true. If the mechanisms are there for people to avoid tax as much as possible (not evade tax, which is illegal) then they will continue to do so, and those who say they wouldn't do it even if they could are liars. This will only be stopped/reduced with action from the Government, but they don't want to do it - why, I don't know? Probably too many MP's benefiting from the rules too!
35
08/01/2021 11:10:48 2 13
bbc
I,m very upset that I cant experience the petrol/diesel fumes of the car parks..........

THE PARKING CHARGES.
THE LACK OF OXYGEN IN THE STORES
THE £7.00 FOR TWO COFFEES.
THE STENCH OF THE PUBLIC TOILETS.
THE LACK OF VARIETY.
44
08/01/2021 11:30:08 9 0
bbc
Does anyone have a clue what this person is on about ?
25
mc
08/01/2021 10:52:08 3 5
bbc
overpriced on both food and clothes, trying to flog food off as quality makes no difference as it is not any different to other shops and customers starting to realise that
36
08/01/2021 11:11:18 0 0
bbc
Wrong. As demonstrated by hoards of customers at least the food.
37
08/01/2021 11:14:14 27 1
bbc
With Debenhams gone, Arcadia group collapse, House of Fraser teetering....M&S is actually quite well placed for once!
127
08/01/2021 13:45:38 3 5
bbc
Frasers Group seem to be doing OK
324
Dee
08/01/2021 19:49:28 0 0
bbc
Er no. Debenhams & House of Fraser did not sell food.
38
08/01/2021 11:17:51 8 7
bbc
There is and always has been a silly,frankly offensive philosophy lingering at M&S
A philosophy/attitude that somehow THEY are doing us the public a wonderful favour allowing us to buy their wonderful products.

NOTE TO MANAGEMENT.
Realise ASAP that your customers are not compliant sheep
116
08/01/2021 13:06:36 2 1
bbc
Nobody put that chip on your shoulder, you made it yourself.
23
08/01/2021 10:58:43 33 11
bbc
HMRC have confirmed that Amazon pay all taxes due under UK laws.

If you don't like our laws, petition your MP instead of wasting your time complaining on here.
39
08/01/2021 11:10:36 4 7
bbc
You know as well as I do that tax laws have deliberate loopholes put in by politicians to allow tax avoidance by their corporate chums.

I can complain on here as much as I like - GET OVER IT.
30
08/01/2021 10:58:41 6 4
bbc
BBC obsessed with M&S and Tesco...no advertising ? yeah right.
40
08/01/2021 11:18:20 5 3
bbc
They are two of the biggest retailers employing thousands of people, therefore their fortunes are newsworthy. I suggest that if you have a problem with news, you avoid a news website
62
08/01/2021 11:44:30 0 0
bbc
Head in sand is not to be recommended!
41
08/01/2021 11:18:25 81 13
bbc
M&S has been superb throughout the lockdown, the only supermarket where I felt safe. The food is top quality and the staff are excellent.
142
08/01/2021 14:24:24 15 2
bbc
Agreed.
170
08/01/2021 14:41:42 1 0
bbc
Waitrose are the same, sadly their partner John Lewis is overloaded with complaints regarding their returns policies. No wonder Argos, Amazon and AOL do so well.
189
CJR
08/01/2021 14:56:20 4 0
bbc
Yes agree unlike the budget end supermarkets,
250
08/01/2021 15:27:31 1 0
bbc
Wholeheartedly agree
42
08/01/2021 11:22:36 31 8
bbc
Marks & Spencer sees festive sales slump....The big problem with M&S is they have allowed their traditional customer base to disappear due to not having the right products particularly clothing. The quality which was a trademark of M&S has vanished because they no longer have exclusive UK suppliers and manufacture on the cheap in the far east etc. Its not if but simply when the doors will close!
51
08/01/2021 11:40:40 18 1
bbc
Totally agree. Other UK companies like Seasalt make excellent quality clothes from natural fibres. Who'd have thought?? What M&S are selling doesn't appeal to their shoppers and its quality is on a par with what's in Primark. They seriously need to talk to their core customers - if it's not too late...
43
08/01/2021 11:25:37 12 13
bbc
Clothing quality no better than Primark & food quality no better than Aldi yet charge the Earth. I'm not surprised profits are down.
60
08/01/2021 11:42:37 3 1
bbc
Totally agree. I do not want a cheap acrylic jumper for £25.00 thanks Their cashmere knitwear is rubbish, wear once and all bobbly!
81
08/01/2021 12:03:38 0 0
bbc
Clearly all your taste is concentrated away your mouth.
114
08/01/2021 13:05:20 1 0
bbc
I take it you dont shop in M&S, Aldis apples could double as turnips if required their friut and veg is rubbish which you have to use nearly on day of purchase if you don,t it no good for man nor beast.
391
09/01/2021 15:00:49 0 0
bbc
Never bought aldi/lidl veg have you?
35
08/01/2021 11:10:48 2 13
bbc
I,m very upset that I cant experience the petrol/diesel fumes of the car parks..........

THE PARKING CHARGES.
THE LACK OF OXYGEN IN THE STORES
THE £7.00 FOR TWO COFFEES.
THE STENCH OF THE PUBLIC TOILETS.
THE LACK OF VARIETY.
44
08/01/2021 11:30:08 9 0
bbc
Does anyone have a clue what this person is on about ?
52
08/01/2021 11:42:01 0 0
bbc
Come on Sherlock.........try a bit harder
61
08/01/2021 11:43:41 0 0
bbc
An attempt at sarcasm methinks!
63
08/01/2021 11:49:30 1 0
bbc
Not a clue but she/he is very shouty.
184
08/01/2021 14:48:08 0 0
bbc
Very, very rarely.
45
08/01/2021 11:30:36 2 1
bbc
I've bought pants

From Tesco

I mean I'm over 50 so no one is going to see them as I have a belt (from M&S) for my trousers which I actually use

And if you were going to show the world your pants why and earth would you let them know you shopped at M&S

You want Dolce Boss Laurent or something like that
80
08/01/2021 12:03:09 0 2
bbc
I’m over 50 also, the pants analogy is interesting and kind of sums up M&S. My partner and guys at the gym get to see mine, would not be seen dead in M&S skivvies, dull predictable and frumpy. I have a pants drawer full of alternative designer brands, colourful boxer trunks, tangas, briefs and thongs all in the £20-30 a pair range. M&S too middle of the road, quality is average, made in sweatshops
46
08/01/2021 11:30:53 30 3
bbc
Those who still buy from M&S are loyal customers. The management need to ask those who no longer buy from them - why? Perhaps then they will have a decent strategy.
323
Dee
08/01/2021 19:48:02 2 2
bbc
There are thousands of places to buy clothes at every price, quality & style point & the main ones have a very distinctive, cohesive style. If lazy M&S management went into eg Zara, H&M, Arket, Primark & saw the queues, they would know why their clothing is a disaster. M&S clothing departments have all the atmosphere & excitement of a morgue & are stuck in the 1970s.
47
08/01/2021 11:34:00 18 4
bbc
No surprise. Clothing is nothing special & so often frumpy or in awful colours/patterns that will clearly go "straight to sale rail". They need to be the classic, quality go-to clothing store that they used to be.
As for food, they missed the home delivery bandwagon. Ocado was too little too late & there are NEVER any slots. In a pandemic - woefully inadequate. So I have learnt to do without M&S.
59
08/01/2021 11:41:03 29 1
bbc
My 88 year old mother thinks their ladies clothing is frumpy!!!
375
09/01/2021 14:19:19 0 0
bbc
Ocado doesn't trouble our roads.
Is it believed to be nationwide?
48
08/01/2021 11:22:28 7 1
bbc
Surprise surprise! Close some shops and see a fall in sales...Really?
111
08/01/2021 12:56:33 4 0
bbc
You have a point, by them showing signs of failing otherwise loyal customers start thinking about going elsewhere and some actual do so. Hard to win new customers and get former customers to come back. They must focus on existing loyal customers. As for clothes, when it's obviously top quality, but not instantly recognisably from M&S, they've got it right.
32
08/01/2021 11:08:43 57 8
bbc
Well said.
If the food was overpriced and not of better quality, then why the queues?
49
08/01/2021 11:37:53 20 4
bbc
Exactly, the food is demonstrably better than the standard supermarkets, and in many cases no more expensive anyway.

Simply inverted snobbery
72
08/01/2021 11:59:21 5 11
bbc
Clearly all your taste is concentrated away your mouth.
284
08/01/2021 15:42:19 1 0
bbc
I'll stick with Waitrose thanks.
394
09/01/2021 16:53:47 0 0
bbc
It's the same, you just think it is because you pay more
50
08/01/2021 11:39:43 3 0
bbc
M&S food is the best but Ocado never have any slots available to deliver it. In addition I couldn’t order Christmas food because it was sold out weeks before the advertised closing date for orders. I had to place my order at Waitrose and their home delivery service is excellent. M&S have the products but lack organisation to meet the demands of the online age. They will fail if they don’t adapt.
91
08/01/2021 12:14:46 2 0
bbc
Very true. They need to get their act together on the online side. I try for an Ocado slot every week and have never been successful so have to venture into COVID territory
378
09/01/2021 14:32:31 0 0
bbc
Ocado is an unknown here,
42
08/01/2021 11:22:36 31 8
bbc
Marks & Spencer sees festive sales slump....The big problem with M&S is they have allowed their traditional customer base to disappear due to not having the right products particularly clothing. The quality which was a trademark of M&S has vanished because they no longer have exclusive UK suppliers and manufacture on the cheap in the far east etc. Its not if but simply when the doors will close!
51
08/01/2021 11:40:40 18 1
bbc
Totally agree. Other UK companies like Seasalt make excellent quality clothes from natural fibres. Who'd have thought?? What M&S are selling doesn't appeal to their shoppers and its quality is on a par with what's in Primark. They seriously need to talk to their core customers - if it's not too late...
197
08/01/2021 14:57:59 5 0
bbc
I have two Seasalt dresses,both labelled"Seasalt,
Cornwall" and on the other label"made in India".A bit misleading,I think.
221
Dee
08/01/2021 15:09:29 0 0
bbc
M&S does not know who their core customer is! That is why they are doing tacky dupes of their competitors.
236
08/01/2021 15:19:46 1 1
bbc
Seasalt pretty practical garments but not made in UK. I buy in sale
44
08/01/2021 11:30:08 9 0
bbc
Does anyone have a clue what this person is on about ?
52
08/01/2021 11:42:01 0 0
bbc
Come on Sherlock.........try a bit harder
56
08/01/2021 11:47:13 0 0
bbc
Or perhaps it's more of a case of "Riddle Me This, Batman"
53
08/01/2021 11:40:17 18 3
bbc
“Its overall trading performance in the 13 weeks to 26 December was down sharply on last year.”

I blame their appalling Christmas advert.

Another cliche advert with some amateur sounding person talking at us about how delicious a cake is.

How patronizing, how obvious, how silly.
70
08/01/2021 11:55:43 44 3
bbc
It's not just any patronizing. It's M&S patronizing.
373
09/01/2021 14:16:39 0 0
bbc
But but but they paid the fee to charity (in very small print and no mention of which/whose charity).
54
08/01/2021 11:40:20 1 1
bbc
M & S food sales.... I wonder how many £50 fish packs they sold? Their Christmas food catalogue was ridiculously expensive.
57
08/01/2021 11:47:31 4 0
bbc
Based on what I saw in the local MS food hall. Very many.
19
08/01/2021 10:47:32 36 8
bbc
Wow. Loads of people attacking M&S.

At least they pay corporation tax. Unlike Amazon etc.
55
08/01/2021 11:45:30 5 2
bbc
Amazon was able to get away with paying UK tax because we were in the EU and they were able to funnel the profits through Luxembourg thanks to the sweet tax deals set up there by Junker, the same with Apple and Ireland.
52
08/01/2021 11:42:01 0 0
bbc
Come on Sherlock.........try a bit harder
56
08/01/2021 11:47:13 0 0
bbc
Or perhaps it's more of a case of "Riddle Me This, Batman"
65
08/01/2021 11:50:35 0 0
bbc
Or maybe it’s shouting about Primark???
54
08/01/2021 11:40:20 1 1
bbc
M & S food sales.... I wonder how many £50 fish packs they sold? Their Christmas food catalogue was ridiculously expensive.
57
08/01/2021 11:47:31 4 0
bbc
Based on what I saw in the local MS food hall. Very many.
58
08/01/2021 11:49:10 3 1
bbc
I made several attempts to visit my local M&S supermarket the week before Xmas when it was open until 11.00pm but was put off by the ridiculously long queues outside snaking around a very large car park. I don't understand how anyone can say M&S struggled for custom over the festive period based on my own experiences
66
08/01/2021 11:50:38 0 0
bbc
Completely agree, same for us too.
85
08/01/2021 12:09:37 0 0
bbc
Yup same here.
Had to go at stupid o’clock to get in relatively quickly.
47
08/01/2021 11:34:00 18 4
bbc
No surprise. Clothing is nothing special & so often frumpy or in awful colours/patterns that will clearly go "straight to sale rail". They need to be the classic, quality go-to clothing store that they used to be.
As for food, they missed the home delivery bandwagon. Ocado was too little too late & there are NEVER any slots. In a pandemic - woefully inadequate. So I have learnt to do without M&S.
59
08/01/2021 11:41:03 29 1
bbc
My 88 year old mother thinks their ladies clothing is frumpy!!!
151
08/01/2021 14:33:09 3 0
bbc
Well this 77 year old certainly does!!
374
09/01/2021 14:17:42 0 0
bbc
This 70+ woman agrees with your mum.
43
08/01/2021 11:25:37 12 13
bbc
Clothing quality no better than Primark & food quality no better than Aldi yet charge the Earth. I'm not surprised profits are down.
60
08/01/2021 11:42:37 3 1
bbc
Totally agree. I do not want a cheap acrylic jumper for £25.00 thanks Their cashmere knitwear is rubbish, wear once and all bobbly!
93
08/01/2021 12:13:11 0 0
bbc
Only £25.00! Only jumper to fit Grandaughter was an acrylic fluffy one for £40.00(she is 9) . ((((primark)))) same quality, lower price.
44
08/01/2021 11:30:08 9 0
bbc
Does anyone have a clue what this person is on about ?
61
08/01/2021 11:43:41 0 0
bbc
An attempt at sarcasm methinks!
40
08/01/2021 11:18:20 5 3
bbc
They are two of the biggest retailers employing thousands of people, therefore their fortunes are newsworthy. I suggest that if you have a problem with news, you avoid a news website
62
08/01/2021 11:44:30 0 0
bbc
Head in sand is not to be recommended!
44
08/01/2021 11:30:08 9 0
bbc
Does anyone have a clue what this person is on about ?
63
08/01/2021 11:49:30 1 0
bbc
Not a clue but she/he is very shouty.
64
08/01/2021 11:50:14 26 0
bbc
All of our Christmas food came from M&S and it was fantastic.
69
08/01/2021 11:54:45 17 2
bbc
Likewise but I have to agree with others that the clothing is poor. The current Mrs Baggins has not bought anything there for years.
205
08/01/2021 15:01:51 0 0
bbc
Interesting
258
08/01/2021 15:29:13 1 0
bbc
Mine too and it exceeded expectations truly delicious.
56
08/01/2021 11:47:13 0 0
bbc
Or perhaps it's more of a case of "Riddle Me This, Batman"
65
08/01/2021 11:50:35 0 0
bbc
Or maybe it’s shouting about Primark???
68
08/01/2021 11:52:51 0 0
bbc
Although our local Primark never sold coffee, the rest is true.
58
08/01/2021 11:49:10 3 1
bbc
I made several attempts to visit my local M&S supermarket the week before Xmas when it was open until 11.00pm but was put off by the ridiculously long queues outside snaking around a very large car park. I don't understand how anyone can say M&S struggled for custom over the festive period based on my own experiences
66
08/01/2021 11:50:38 0 0
bbc
Completely agree, same for us too.
18
08/01/2021 10:52:58 16 54
bbc
Unfortunately their core customers seemed to be the blue-rinse brigade, which was reflected in the dire styles of clothing they sold. In my opionion it was absolutely necessary for them to step into the 21st century, and if they don't continue to do more they will suffer like many other high street names who are no longer here.
67
08/01/2021 11:49:09 19 2
bbc
Blue rinse brigade? someone is a bit out of touch with euphemisms, Dave
We are now known as the silver pound,!
65
08/01/2021 11:50:35 0 0
bbc
Or maybe it’s shouting about Primark???
68
08/01/2021 11:52:51 0 0
bbc
Although our local Primark never sold coffee, the rest is true.
64
08/01/2021 11:50:14 26 0
bbc
All of our Christmas food came from M&S and it was fantastic.
69
08/01/2021 11:54:45 17 2
bbc
Likewise but I have to agree with others that the clothing is poor. The current Mrs Baggins has not bought anything there for years.
53
08/01/2021 11:40:17 18 3
bbc
“Its overall trading performance in the 13 weeks to 26 December was down sharply on last year.”

I blame their appalling Christmas advert.

Another cliche advert with some amateur sounding person talking at us about how delicious a cake is.

How patronizing, how obvious, how silly.
70
08/01/2021 11:55:43 44 3
bbc
It's not just any patronizing. It's M&S patronizing.
71
08/01/2021 11:56:13 4 2
bbc
Ditch the clothing, just do food and improve the online experience. Simples.
49
08/01/2021 11:37:53 20 4
bbc
Exactly, the food is demonstrably better than the standard supermarkets, and in many cases no more expensive anyway.

Simply inverted snobbery
72
08/01/2021 11:59:21 5 11
bbc
Clearly all your taste is concentrated away your mouth.
77
08/01/2021 12:01:06 6 2
bbc
Sorry. Replied to wrong post oops!
Totally agree with your post.
106
08/01/2021 12:44:57 0 0
bbc
????????????????????????????
73
08/01/2021 11:59:37 0 1
bbc
Was there much to be festive about?
74
08/01/2021 12:00:42 4 3
bbc
On reflection its quite comical how the M&S brainwashed selfpercieved more elitist customer clings on to that WE ARE BETTER image and throw hissyfit tantrums if anyone dare point out M&S,s high pricing and lack of individuality.
88
08/01/2021 12:11:42 5 1
bbc
I find inverted snobbery quite comical too.
110
08/01/2021 12:55:07 0 0
bbc
Nothing about being elitist,but have you tasted Tesc.... fruit?exactly its tasteless and not any cheaper.
75
08/01/2021 11:58:27 160 19
bbc
The moment M&S moved clothes supply to India and Pakistan screwing over the quality British suppliers they had used for decades, it's been down hill ever since.
Massive strategic error that will eventually sink them.
115
08/01/2021 13:06:00 67 9
bbc
They had to adjust because many people weren't prepared to pay their prices, despite the superior quality. In order to compete they joined the other shops that buy from abroad where labour is much cheaper and hence the drop in quality.

Other good quality clothes manufactures have disappeared from the high street e.g. CC
132
08/01/2021 14:03:22 19 1
bbc
Its been in free fall since 1989. The once totally dedicated to M&S, British Quality ISO 9000+ suppliers and manufacturers were dumped. Whole swathes of British Textile manufacturing decimated. We had 6500 workers employed, dedicated to making solely for M&S. It was part of their supplier contract. We did all the product development, R&D, design production and processing, warehousing and delivery.
150
08/01/2021 14:31:03 3 0
bbc
The British manufacturers are making for Bohoo these days.
152
08/01/2021 14:33:51 4 2
bbc
they wouldn't have moved to Asia if they were doing great. people trend changed so much and too fast in the last 20 years that some retailers were trapped in a time bubble.
207
08/01/2021 15:04:25 2 18
bbc
British was terrible quality,purchased some pyjamas on line from M&S,great value,great delivery,sorry we all can't afford your silly UK made pyjamas
262
08/01/2021 15:32:29 6 1
bbc
When I wore a shirt to work very day I bought all of them from M&S but as soon as they were no longer UK made I stopped. This was a few decades ago and I can't have been the only one to do so. This was the start of the slippery slope for their clothes sales.
273
08/01/2021 15:42:30 1 1
bbc
They moved out of UK production 30 years ago, as did all other major clothes retailers, Next and Primark produce non of their clothing in the UK and they are very successful.
277
sbn
08/01/2021 15:44:39 2 0
bbc
Cheap goods is false economy. There is economic price to pay when we lose our industries and jobs. We keep banging on about level playing field (e. g. during Brexit negotiations), yet our Governments allow corporates to ignore the home industry and source goods cheaply from China, India etc. Strong economy is one that is always based on manufacturing, not just services!
278
Pip
08/01/2021 15:44:58 0 0
bbc
There's a few following the same disastrous path.........?
292
08/01/2021 15:49:36 2 0
bbc
How many on here are driving round in German, French, US and Japanese cars versus those driving around in UK manufactured and UK business owned cars? ?? We’re all culpable in the historic failure of UK manufacturing.
350
08/01/2021 21:44:03 0 0
bbc
That is what that thing called free market does. Something we shall be seeing even more now.
361
09/01/2021 08:30:30 0 0
bbc
Yet Primark is so popular?
369
09/01/2021 13:26:27 1 0
bbc
Actually for me now a long time back I stopped using them a# they stopped stocking proper plain greens and browns and insisted on 'fashion' trash. The quality thing is a red herring. Everyone buys the same foreign made stuff everywhere else. The goods were niche fashion based not plain and everyday. Chasing the few stupid profligate fashion followers. Big fail.
76
08/01/2021 12:01:01 46 4
bbc
Law of unintended consequences! Once, everyone knew their M&S size and could happily buy off the shelf as most products were made in the UK.

Now, you cannot trust their sizing as their stuff comes from all over; even items you have bought previously, like underwear, may not come from the same supplier and so the fit is different.

Bit like Thatcher making us a service economy!
72
08/01/2021 11:59:21 5 11
bbc
Clearly all your taste is concentrated away your mouth.
77
08/01/2021 12:01:06 6 2
bbc
Sorry. Replied to wrong post oops!
Totally agree with your post.
8
08/01/2021 10:41:13 17 1
bbc
But not all clothing customers are below 45. So, it is a market sector they fill. Can't see Gran going down to buy a new dress in a shop with banging techno or the latest poptastic tunez. A clothes shop for the over 40's - perish the thought!
78
08/01/2021 12:01:26 7 0
bbc
I'm certainly not part of the blue-rinse brigade but used to shop there regularly. Sadly, their clothing is now rubbish - t-shirts that look like rags after 1 wash or awful man-made stuff. They should be championing quality & classic staples. They have always been known for their classic underwear, but even that is no better than any other chain. Sad. They lost the quality, but not the price tag.
79
08/01/2021 12:02:55 16 6
bbc
This isn't surprising really at the majority of people who buy clothes from M&S are a little older and prefer to go in store and shop rather than use the web.

Or not feel confident using the web.
I'm obviously not saying this applies to all older shoppers, just
some.
Thus the lost of revenue
83
08/01/2021 12:07:49 41 7
bbc
Bit of a generalisation.
Remember the people currently in their late 50/60s (key M&S demographic) are of the generation that developed the web and the PC
163
08/01/2021 14:37:55 2 0
bbc
I'm 74, so possibly fall into your category of 'a little older', and adopted online shopping as soon as possible.
I have not gone into a bricks and mortar store since March last year, and imagine I may never do so again.
248
08/01/2021 15:26:20 2 0
bbc
The Web came to the fore from mid 1990s, on-line shopping a little later. But I cannot think of anyone I know in their 50s or 60s who isn't fully conversant with email, social media and on-line shopping. They were in their 20s and 30s when the Web took off.
276
08/01/2021 15:43:50 0 0
bbc
I'm very confident using the web but I don't like buying clothes online. I want to try stuff on first to see how it looks but more importantly how it fits/feels. I don't want to have to buy everything in 3 sizes then send 2 back like some of my friends do, especially if I have to pay to return and after having hassle last year getting a refund (from Blacks) after Hermes lost the return.
328
Dee
08/01/2021 20:00:12 0 0
bbc
I agree. These M&S customers buy in store and are also more price conscious & buy in the sale, if at all. The rest of the shoppers in M&S walk straight through clothing to get to the food hall.
45
08/01/2021 11:30:36 2 1
bbc
I've bought pants

From Tesco

I mean I'm over 50 so no one is going to see them as I have a belt (from M&S) for my trousers which I actually use

And if you were going to show the world your pants why and earth would you let them know you shopped at M&S

You want Dolce Boss Laurent or something like that
80
08/01/2021 12:03:09 0 2
bbc
I’m over 50 also, the pants analogy is interesting and kind of sums up M&S. My partner and guys at the gym get to see mine, would not be seen dead in M&S skivvies, dull predictable and frumpy. I have a pants drawer full of alternative designer brands, colourful boxer trunks, tangas, briefs and thongs all in the £20-30 a pair range. M&S too middle of the road, quality is average, made in sweatshops
43
08/01/2021 11:25:37 12 13
bbc
Clothing quality no better than Primark & food quality no better than Aldi yet charge the Earth. I'm not surprised profits are down.
81
08/01/2021 12:03:38 0 0
bbc
Clearly all your taste is concentrated away your mouth.
87
08/01/2021 12:11:20 1 0
bbc
Another Riddler conundrum for Batman to solve ?
82
08/01/2021 12:04:24 40 5
bbc
I seek out and buy UK-produced clothing where I can. It costs a little more but the quality is generally excellent, and the clothing lasts, meaning less goes to landfill.

Apart from a tie for a funeral, I haven't bought any clothes in M&S for at least a decade. I've looked, but their origin and quality don't meet my buying criteria.
97
08/01/2021 12:22:24 67 0
bbc
I think you've hit the nail on the head. Previously, people were willing to pay more for M&S clothes because they were very good quality and British made. Then they moved production abroad, dropped the quality, but kept the top whack pricing.
79
08/01/2021 12:02:55 16 6
bbc
This isn't surprising really at the majority of people who buy clothes from M&S are a little older and prefer to go in store and shop rather than use the web.

Or not feel confident using the web.
I'm obviously not saying this applies to all older shoppers, just
some.
Thus the lost of revenue
83
08/01/2021 12:07:49 41 7
bbc
Bit of a generalisation.
Remember the people currently in their late 50/60s (key M&S demographic) are of the generation that developed the web and the PC
89
08/01/2021 12:11:51 3 1
bbc
I did state not all older people, thus writing - (just some)
And that' where the lost revenue will appear from
Many are PC savvy
172
08/01/2021 14:39:18 2 0
bbc
...and were also the early adopters of online purchasing.
329
Dee
08/01/2021 20:02:20 1 0
bbc
Late 50s/60s are the demographic they would like but their real clothing demographic is over 90+.
84
08/01/2021 12:09:35 30 1
bbc
The problem with M&S isn't the food. When are they going to realise that as long as they offer middling quality, uninspiring clothing of the type that can more often than not be bought elsewhere a lot cheaper, they are going to struggle. They need to decide to either up the quality of the clothes to match the price, or lower the prices to match the clothes.
92
08/01/2021 12:15:36 13 9
bbc
Or just ditch the clothing and focus on food?
217
Dee
08/01/2021 15:07:01 1 0
bbc
They should ditch clothing and focus on food.
58
08/01/2021 11:49:10 3 1
bbc
I made several attempts to visit my local M&S supermarket the week before Xmas when it was open until 11.00pm but was put off by the ridiculously long queues outside snaking around a very large car park. I don't understand how anyone can say M&S struggled for custom over the festive period based on my own experiences
85
08/01/2021 12:09:37 0 0
bbc
Yup same here.
Had to go at stupid o’clock to get in relatively quickly.
86
08/01/2021 12:11:16 6 2
bbc
M&S clothing performance has nothing to do with Brexit but everything to do with whats on offer, don't know of anyone who would buy clothes from there
109
08/01/2021 12:50:17 1 1
bbc
Have you ever been to Pri......k?
113
08/01/2021 13:01:19 0 0
bbc
Judging from the number of people that do, it says more about the company you keep than M&S.
81
08/01/2021 12:03:38 0 0
bbc
Clearly all your taste is concentrated away your mouth.
87
08/01/2021 12:11:20 1 0
bbc
Another Riddler conundrum for Batman to solve ?
74
08/01/2021 12:00:42 4 3
bbc
On reflection its quite comical how the M&S brainwashed selfpercieved more elitist customer clings on to that WE ARE BETTER image and throw hissyfit tantrums if anyone dare point out M&S,s high pricing and lack of individuality.
88
08/01/2021 12:11:42 5 1
bbc
I find inverted snobbery quite comical too.
83
08/01/2021 12:07:49 41 7
bbc
Bit of a generalisation.
Remember the people currently in their late 50/60s (key M&S demographic) are of the generation that developed the web and the PC
89
08/01/2021 12:11:51 3 1
bbc
I did state not all older people, thus writing - (just some)
And that' where the lost revenue will appear from
Many are PC savvy
94
08/01/2021 12:16:50 1 1
bbc
Given Facebook and Twitter populations , I would say your some is perhaps an small number.
90
08/01/2021 12:10:43 6 2
bbc
Poor quality clothes, no stock, one garment only in age 9-10 in the entire childrens dept(and £40.00 at that!).
108
08/01/2021 12:49:21 2 0
bbc
What was that rail you were looking at
50
08/01/2021 11:39:43 3 0
bbc
M&S food is the best but Ocado never have any slots available to deliver it. In addition I couldn’t order Christmas food because it was sold out weeks before the advertised closing date for orders. I had to place my order at Waitrose and their home delivery service is excellent. M&S have the products but lack organisation to meet the demands of the online age. They will fail if they don’t adapt.
91
08/01/2021 12:14:46 2 0
bbc
Very true. They need to get their act together on the online side. I try for an Ocado slot every week and have never been successful so have to venture into COVID territory
379
09/01/2021 14:33:01 0 0
bbc
You're fortunate you can try.
84
08/01/2021 12:09:35 30 1
bbc
The problem with M&S isn't the food. When are they going to realise that as long as they offer middling quality, uninspiring clothing of the type that can more often than not be bought elsewhere a lot cheaper, they are going to struggle. They need to decide to either up the quality of the clothes to match the price, or lower the prices to match the clothes.
92
08/01/2021 12:15:36 13 9
bbc
Or just ditch the clothing and focus on food?
96
08/01/2021 12:18:52 1 0
bbc
That could very well be a way forward.
60
08/01/2021 11:42:37 3 1
bbc
Totally agree. I do not want a cheap acrylic jumper for £25.00 thanks Their cashmere knitwear is rubbish, wear once and all bobbly!
93
08/01/2021 12:13:11 0 0
bbc
Only £25.00! Only jumper to fit Grandaughter was an acrylic fluffy one for £40.00(she is 9) . ((((primark)))) same quality, lower price.
89
08/01/2021 12:11:51 3 1
bbc
I did state not all older people, thus writing - (just some)
And that' where the lost revenue will appear from
Many are PC savvy
94
08/01/2021 12:16:50 1 1
bbc
Given Facebook and Twitter populations , I would say your some is perhaps an small number.
95
08/01/2021 12:17:56 12 2
bbc
Speaking purely for myself I find the M&S loyalty card overly complex and utterly useless.

I'm sure other people think its wonderful.
149
08/01/2021 14:30:51 2 0
bbc
M&S makes a donation to charity each time customers use their loyalty card. Over £7.6 million has been raised since 2015. I think that's wonderful.
92
08/01/2021 12:15:36 13 9
bbc
Or just ditch the clothing and focus on food?
96
08/01/2021 12:18:52 1 0
bbc
That could very well be a way forward.
82
08/01/2021 12:04:24 40 5
bbc
I seek out and buy UK-produced clothing where I can. It costs a little more but the quality is generally excellent, and the clothing lasts, meaning less goes to landfill.

Apart from a tie for a funeral, I haven't bought any clothes in M&S for at least a decade. I've looked, but their origin and quality don't meet my buying criteria.
97
08/01/2021 12:22:24 67 0
bbc
I think you've hit the nail on the head. Previously, people were willing to pay more for M&S clothes because they were very good quality and British made. Then they moved production abroad, dropped the quality, but kept the top whack pricing.
118
08/01/2021 13:11:08 6 0
bbc
Sadly M&S were losing out so much to the shops that could sell for less due to buying from abroad (where labour is cheaper) that they had to join them.
I don't think many people were willing to pay the extra for the increased quality.

Perhaps people know better now and would be prepared to pay more for quality
124
08/01/2021 13:29:13 9 0
bbc
Totally agree. Where I worked in Glasgow in the mid 70's there was a factory that produced shirts for them. Then the bean counters got the upper hand and moved production abroad not caring about the quality or the cost to the country of job losses.
98
08/01/2021 12:23:07 2 8
bbc
Brexit is slumping everything covid or not.
101
08/01/2021 12:32:34 6 1
bbc
This HYS topic has nothing whatsoever to do with Brexit (unusually). And neither has the decline of M & S.
120
08/01/2021 13:18:47 0 0
bbc
Brexit is now history lets move on
122
08/01/2021 13:23:54 0 0
bbc
no its just crap quality and style
18
08/01/2021 10:52:58 16 54
bbc
Unfortunately their core customers seemed to be the blue-rinse brigade, which was reflected in the dire styles of clothing they sold. In my opionion it was absolutely necessary for them to step into the 21st century, and if they don't continue to do more they will suffer like many other high street names who are no longer here.
99
08/01/2021 12:25:13 18 1
bbc
So moving away from what you consider their previous core customers hasn't actually worked for them, has it? Which rather invalidates your point. In actuality, their previous core customers were aged 40 upwards, many of whom were professional career people (hardly blue rinsers).
199
Dee
08/01/2021 14:59:41 0 4
bbc
M&S customers up to the 1980s were 40+ middle class eg teachers, bank managers when M&S had no competition. M&S ignored Next entering in the 1980s, Zara in the 1990s, Primark & online in the 2010s +. The only people who buy from M&S since the early 1980s are the elderly who remember the good old days. The clothing slump continues & the company relies on food.
13
08/01/2021 10:47:11 7 3
bbc
People are living more frugally - unsurprisingly given the current 3 great unknowns:
1) Covid 2) Brexit impact 3) Fear factor of Beeb HYS articles.
I tackled this head-on, when I give Mrs. Braines her housekeeping money I also provided a strict budgie - pecks chunks off her ears if she overspends.
100
08/01/2021 12:31:16 4 1
bbc
To the people who down vote my comment about Joey - I'd point out that the ear chunks are microscopic and Joey is fed Millet's top grade budgie mix "Dickie" and can fly round our open plan any time he chooses - I hope this helps!