Airlines investigated over lockdown refund cases
16/12/2020 | news | business | 73
The competition authority will study the refusal to pay cash refunds during England's second lockdown.
1
16/12/2020 10:41:25 21 3
bbc
The CMA should be concerned with travel companies such as On the Beach and Love Holidays who for the most part left customers to chase down airline refunds themselves.
6
16/12/2020 10:57:28 12 3
bbc
Virgin Holidays are just as bad.
2
16/12/2020 10:42:21 10 14
bbc
a government minister actually advised airlines to hold on to the cash as long as possible to keep them from going under,thats why theres delays becuause the tories want airlines to succeed and not go bust,refunds should never be delayed as thats a consumer right but under the tories you have no rights,fasten the seatbelts it getting turbulent
4
16/12/2020 10:45:24 10 5
bbc
If you were one of the great many people who work in the industry, either for the air lines, airports, booking companies etc., you wouldn't be saying that. But obviously you don;t so take an I'm Alright Jack approach to it. Holidays are an unnecessary luxury. Jobs keep a roof over your head and food on the table.
8
16/12/2020 11:07:42 4 1
bbc
your proof?
9
16/12/2020 11:08:21 5 1
bbc
"up the Marxist revolution Comrades...." what planet do you live on other than one that you think owes you a living and handouts..... what's this got to do with government? Give it a rest.....
35
16/12/2020 13:32:49 1 0
bbc
Given your obvious ideological leanings I would have thought that you would be naming and shaming the Government minister. Otherwise there is no point to your statement.
3
16/12/2020 10:43:21 15 12
bbc
No sympathy with people having travel difficulties over the next couple of years. We are in a global crisis, stay in your own countries, there is very little excuse to fly at the moment.
10
16/12/2020 11:17:08 15 10
bbc
What a miserable sod.
29
DHW
16/12/2020 12:31:21 2 2
bbc
Shortsighted. Some people have family abroad. Events can happen that mean family visits are imperative, either for personal or other reasons.
If there’s one thing we’ve all learnt in the past year, it’s how important loved ones are. So when they need us, we go.
2
16/12/2020 10:42:21 10 14
bbc
a government minister actually advised airlines to hold on to the cash as long as possible to keep them from going under,thats why theres delays becuause the tories want airlines to succeed and not go bust,refunds should never be delayed as thats a consumer right but under the tories you have no rights,fasten the seatbelts it getting turbulent
4
16/12/2020 10:45:24 10 5
bbc
If you were one of the great many people who work in the industry, either for the air lines, airports, booking companies etc., you wouldn't be saying that. But obviously you don;t so take an I'm Alright Jack approach to it. Holidays are an unnecessary luxury. Jobs keep a roof over your head and food on the table.
5
16/12/2020 10:57:28 6 2
bbc
If holidays are unnecessary, so are the planes that would be taking people on holiday. Jobs would be lost regardless
4
16/12/2020 10:45:24 10 5
bbc
If you were one of the great many people who work in the industry, either for the air lines, airports, booking companies etc., you wouldn't be saying that. But obviously you don;t so take an I'm Alright Jack approach to it. Holidays are an unnecessary luxury. Jobs keep a roof over your head and food on the table.
5
16/12/2020 10:57:28 6 2
bbc
If holidays are unnecessary, so are the planes that would be taking people on holiday. Jobs would be lost regardless
1
16/12/2020 10:41:25 21 3
bbc
The CMA should be concerned with travel companies such as On the Beach and Love Holidays who for the most part left customers to chase down airline refunds themselves.
6
16/12/2020 10:57:28 12 3
bbc
Virgin Holidays are just as bad.
40
16/12/2020 14:46:46 0 1
bbc
Kiwi too. Still waiting for refunds from March flights booked through KIWI who don't acknowledge any contact.
7
16/12/2020 11:07:01 34 4
bbc
I HAVE STILL NOT HAD MY RYAN AIR REFUND FROM FLIGHTS IN MARCH. THEY ARE AN UTTER DISGRACE TO THE TRAVEL SECTOR.
12
16/12/2020 11:25:31 27 2
bbc
I cannot agree more : Ryanair did not refund my June 2020 flight that they have cancelled. NO TRUST ON THIS COMPANY. These airline company can rob customers and the legal authorities let this happen......
19
16/12/2020 11:38:04 5 4
bbc
I bet yo didn't say that all the time you had nice cheap flight from them! Surprising how many people loved their business model before the pandemic.
2
16/12/2020 10:42:21 10 14
bbc
a government minister actually advised airlines to hold on to the cash as long as possible to keep them from going under,thats why theres delays becuause the tories want airlines to succeed and not go bust,refunds should never be delayed as thats a consumer right but under the tories you have no rights,fasten the seatbelts it getting turbulent
8
16/12/2020 11:07:42 4 1
bbc
your proof?
2
16/12/2020 10:42:21 10 14
bbc
a government minister actually advised airlines to hold on to the cash as long as possible to keep them from going under,thats why theres delays becuause the tories want airlines to succeed and not go bust,refunds should never be delayed as thats a consumer right but under the tories you have no rights,fasten the seatbelts it getting turbulent
9
16/12/2020 11:08:21 5 1
bbc
"up the Marxist revolution Comrades...." what planet do you live on other than one that you think owes you a living and handouts..... what's this got to do with government? Give it a rest.....
Removed
3
16/12/2020 10:43:21 15 12
bbc
No sympathy with people having travel difficulties over the next couple of years. We are in a global crisis, stay in your own countries, there is very little excuse to fly at the moment.
10
16/12/2020 11:17:08 15 10
bbc
What a miserable sod.
14
16/12/2020 11:27:47 3 5
bbc
No, just sensible. Getting on a plane at the moment is as daft as those people on Bournemouth beach back in the summer. So I have no sympathy with people that book a flight at a ridiculous moment in history then get upset because they lose their money.
26
16/12/2020 12:00:15 1 2
bbc
Yep. A classic HYS grump.
11
16/12/2020 11:19:14 26 0
bbc
I cancelled a holiday to the Far East that I had booked with Voyages Jules Verne. I got a full refund.
No prizes for guessing who I'll be booking with after this nightmare is over.
7
16/12/2020 11:07:01 34 4
bbc
I HAVE STILL NOT HAD MY RYAN AIR REFUND FROM FLIGHTS IN MARCH. THEY ARE AN UTTER DISGRACE TO THE TRAVEL SECTOR.
12
16/12/2020 11:25:31 27 2
bbc
I cannot agree more : Ryanair did not refund my June 2020 flight that they have cancelled. NO TRUST ON THIS COMPANY. These airline company can rob customers and the legal authorities let this happen......
13
16/12/2020 11:30:57 31 4
bbc
Still waiting for our Ryanair refund from March when they cancelled our return flights from Tenerife and just left us to find our own way back.
The the liar who runs the airline has the audacity to say on National TV that all refunds have been repaid and that WE are the liars!
Avoid avoid avoid
32
16/12/2020 13:19:59 21 0
bbc
Yet you still booked with them in the first place?

During the Ash Cloud or several other isolated incidents Ryanair have proved to be a less than reliable refunder of fares. If people selected other providers on a regular basis then their behaviour would change, if you are desperate to save the extra fiver on the booking price then their behaviour won't change.

They won't change till you do.
Removed
10
16/12/2020 11:17:08 15 10
bbc
What a miserable sod.
14
16/12/2020 11:27:47 3 5
bbc
No, just sensible. Getting on a plane at the moment is as daft as those people on Bournemouth beach back in the summer. So I have no sympathy with people that book a flight at a ridiculous moment in history then get upset because they lose their money.
28
16/12/2020 12:26:21 2 2
bbc
What about the people who booked these flights before there even was a mention of Covid-19? Condemn them because they didn't use a crystal ball to predict the pandemic?
15
16/12/2020 11:34:26 12 10
bbc
What type of moron is going on a foreign holiday during a global pandemic?
20
16/12/2020 11:42:15 13 6
bbc
The type of moron that booked in 2019 before any occurance of Covid. Hindsight is a wonderful thing and much easier than foresight.
23
16/12/2020 11:55:26 4 3
bbc
Idiotic comment. I booked my flights last December, for a May trip that got cancelled. It took MONTHS to get my refund from DisEasyJet. So guess what ? They won't ever get my custom again.
Removed
43
16/12/2020 15:17:49 2 0
bbc
To be fair I think Keith is on about the Morons who booked after March 2020 despite knowing the pandemic was still with us and likely to be so for months/years to come. Booked pre Mar 20 then total sympathy if struggling with refund. Booked after March 2020 then no sympathy at all as you new there was a high risk of things going pear shaped
16
16/12/2020 11:34:42 8 4
bbc
My son had a flight and car booked through Jet 2. Flight cancelled so they refunded flight but refused to refund car although booked through them. He had to pay for a weeks car hire which was never used.
BA have refused me a refund just keep offering a voucher which I don't want. I will not fly with them again if there is an alternative on the route.
34
16/12/2020 13:33:47 5 1
bbc
There rubbish now anyway, used to love flying BA but not now.
17
16/12/2020 11:35:38 3 5
bbc
Revoke their licences.
Oh, forgot the under the table payouts to prevent that.
18
16/12/2020 11:37:46 12 4
bbc
What companies just fleecing consumers, never what next.

Who do they think they are - untouchable Banks
7
16/12/2020 11:07:01 34 4
bbc
I HAVE STILL NOT HAD MY RYAN AIR REFUND FROM FLIGHTS IN MARCH. THEY ARE AN UTTER DISGRACE TO THE TRAVEL SECTOR.
19
16/12/2020 11:38:04 5 4
bbc
I bet yo didn't say that all the time you had nice cheap flight from them! Surprising how many people loved their business model before the pandemic.
15
16/12/2020 11:34:26 12 10
bbc
What type of moron is going on a foreign holiday during a global pandemic?
20
16/12/2020 11:42:15 13 6
bbc
The type of moron that booked in 2019 before any occurance of Covid. Hindsight is a wonderful thing and much easier than foresight.
21
16/12/2020 11:44:44 8 4
bbc
I agree with you up to a point. But what if your country was Scotland. I mean, c'mon you'd want to leave wouldn't you.??
22
16/12/2020 11:53:44 11 5
bbc
And right at the top of the list to be investigated: Brirish Airways! Outright lied during the refunding process which resulted in travel vouchers being issues instead.
64
16/12/2020 18:56:09 1 1
bbc
Not only BA but any airline that would only offer a voucher for use in the next two years - I had that in July from my annual trip over the Atlantic. This was the same for the hire car whilst over there - another voucher for two years.
15
16/12/2020 11:34:26 12 10
bbc
What type of moron is going on a foreign holiday during a global pandemic?
23
16/12/2020 11:55:26 4 3
bbc
Idiotic comment. I booked my flights last December, for a May trip that got cancelled. It took MONTHS to get my refund from DisEasyJet. So guess what ? They won't ever get my custom again.
24
16/12/2020 12:02:38 7 2
bbc
TAP Portugal (GoToGate - don't use them!) still waiting for £600 refund for flights cancelled in April.
9
16/12/2020 11:08:21 5 1
bbc
"up the Marxist revolution Comrades...." what planet do you live on other than one that you think owes you a living and handouts..... what's this got to do with government? Give it a rest.....
Removed
10
16/12/2020 11:17:08 15 10
bbc
What a miserable sod.
26
16/12/2020 12:00:15 1 2
bbc
Yep. A classic HYS grump.
27
16/12/2020 12:09:09 12 2
bbc
It's about time these airline plus holiday companies are punished for breaching consumer rights. It's was just hanging on to peoples' money in the knowledge that were not supposed to be doing that.

I would like to see more accountability going forward for persons running these corporations with personal fines and possible prison sentences for deliberate breaches of this type.
14
16/12/2020 11:27:47 3 5
bbc
No, just sensible. Getting on a plane at the moment is as daft as those people on Bournemouth beach back in the summer. So I have no sympathy with people that book a flight at a ridiculous moment in history then get upset because they lose their money.
28
16/12/2020 12:26:21 2 2
bbc
What about the people who booked these flights before there even was a mention of Covid-19? Condemn them because they didn't use a crystal ball to predict the pandemic?
3
16/12/2020 10:43:21 15 12
bbc
No sympathy with people having travel difficulties over the next couple of years. We are in a global crisis, stay in your own countries, there is very little excuse to fly at the moment.
29
DHW
16/12/2020 12:31:21 2 2
bbc
Shortsighted. Some people have family abroad. Events can happen that mean family visits are imperative, either for personal or other reasons.
If there’s one thing we’ve all learnt in the past year, it’s how important loved ones are. So when they need us, we go.
49
16/12/2020 15:53:06 1 0
bbc
If people were really that concerned about their families, they wouldn't emigrate away from them. It is not a necessity to fly and see family, nobody is going to die because of it. Unless you are a doner of a rare type that is needed for medical reasons. Saving the planet is far more important than seeing your relations.
30
16/12/2020 12:56:22 2 1
bbc
Is not that they did not to want back. Is because lots of big business work with the absolute minimum of people with totally old software. You would not believe how many big companies work from ad hoc crap excel sheets, or have even nothing in place for big style refunds.
31
16/12/2020 13:09:05 6 2
bbc
Norwegian Airlines were awful with this. I had to go to CC company to force a refund in the end and yet NA STILL challenged it. I used to love NA and recommended them to everyone. Now...it has left a very bad taste and I wonder if I'll ever book with them again.
13
16/12/2020 11:30:57 31 4
bbc
Still waiting for our Ryanair refund from March when they cancelled our return flights from Tenerife and just left us to find our own way back.
The the liar who runs the airline has the audacity to say on National TV that all refunds have been repaid and that WE are the liars!
Avoid avoid avoid
32
16/12/2020 13:19:59 21 0
bbc
Yet you still booked with them in the first place?

During the Ash Cloud or several other isolated incidents Ryanair have proved to be a less than reliable refunder of fares. If people selected other providers on a regular basis then their behaviour would change, if you are desperate to save the extra fiver on the booking price then their behaviour won't change.

They won't change till you do.
33
16/12/2020 13:30:39 7 3
bbc
It make you wonder what other rules these airlines are breaking, safety perhaps. The CCA should hit them with heavy fines, who cares if it bursts them, none of them are British anyway.
16
16/12/2020 11:34:42 8 4
bbc
My son had a flight and car booked through Jet 2. Flight cancelled so they refunded flight but refused to refund car although booked through them. He had to pay for a weeks car hire which was never used.
BA have refused me a refund just keep offering a voucher which I don't want. I will not fly with them again if there is an alternative on the route.
34
16/12/2020 13:33:47 5 1
bbc
There rubbish now anyway, used to love flying BA but not now.
70
16/12/2020 22:13:56 2 0
bbc
BA give refunds for cancelled flights, is your flight even cancelled ?
2
16/12/2020 10:42:21 10 14
bbc
a government minister actually advised airlines to hold on to the cash as long as possible to keep them from going under,thats why theres delays becuause the tories want airlines to succeed and not go bust,refunds should never be delayed as thats a consumer right but under the tories you have no rights,fasten the seatbelts it getting turbulent
35
16/12/2020 13:32:49 1 0
bbc
Given your obvious ideological leanings I would have thought that you would be naming and shaming the Government minister. Otherwise there is no point to your statement.
36
16/12/2020 13:46:56 6 2
bbc
Based on my experiences this year the UK travel industry is unregulated. ABTA, the CAA etc are toothless and only hope is credit card Section 75. If you have an ATOL certificate you have coverage but not all bookings come with one. It begs the question why are airlines and travel companies licensed to trade in the UK if they are not able or willing to provide an ATOL certificate for every booking
37
16/12/2020 13:56:56 12 4
bbc
Make a claim via the Small Claims Court. The airlines have to attend any hearing but are not allowed lawyers. It's cheap and very straightforward. If you add in a petition to the Court that the airline be closed down for failing to be ABLE to meet its statutory and contractual obligations, you'll find that they cough up remarkably quickly! Otherise they have to declare it to the stock exchanges.
48
16/12/2020 15:52:43 6 2
bbc
Correct BUT most of the people on
this forum like to moan NOT act for themselves.
63
16/12/2020 18:54:04 0 0
bbc
Even if you win a claim at the small claims court you may still not get your money back from some companies. Everything is a cost for collecting that debt which becomes throwing good money after bad. Airlines may be different to many companies though.
15
16/12/2020 11:34:26 12 10
bbc
What type of moron is going on a foreign holiday during a global pandemic?
Removed
13
16/12/2020 11:30:57 31 4
bbc
Still waiting for our Ryanair refund from March when they cancelled our return flights from Tenerife and just left us to find our own way back.
The the liar who runs the airline has the audacity to say on National TV that all refunds have been repaid and that WE are the liars!
Avoid avoid avoid
Removed
6
16/12/2020 10:57:28 12 3
bbc
Virgin Holidays are just as bad.
40
16/12/2020 14:46:46 0 1
bbc
Kiwi too. Still waiting for refunds from March flights booked through KIWI who don't acknowledge any contact.
41
16/12/2020 15:11:12 3 2
bbc
Travel vouchers issued by airline, could not fly as front line worker doing shifts ....and vouchers expiry date now past....money lost airline bluffs on about how reasonable they are being!
42
16/12/2020 15:14:23 2 1
bbc
I have to say Cathay Pacific and Travel Trolley were brilliant in refunding without quibble my £3500 for flights to Oz. Malaysia Airlines however, were a bunch of (insert whatever derogatory expletive you like) when refusing to refund my wife for a flight to Borneo. We had to go through the CC company under s75. It worked fine but will now never use Malaysia Airlines again.
15
16/12/2020 11:34:26 12 10
bbc
What type of moron is going on a foreign holiday during a global pandemic?
43
16/12/2020 15:17:49 2 0
bbc
To be fair I think Keith is on about the Morons who booked after March 2020 despite knowing the pandemic was still with us and likely to be so for months/years to come. Booked pre Mar 20 then total sympathy if struggling with refund. Booked after March 2020 then no sympathy at all as you new there was a high risk of things going pear shaped
44
16/12/2020 15:42:41 1 1
bbc
I thought the UK government just gave advice to people not to travel as with many of the so-called "lockdown restrictions" they are either not-mandatory or so full of exemptions, often wishy-washy ones, and hardly enforced if at all.
"We continue to advise against all non-essential international travel to some countries and territories. "
45
mal
16/12/2020 15:43:10 4 1
bbc
I have to compliment British Airways, a little difficult to get through to, but my refund was handled brilliantly, and the money back in my account within a week of the flight to Florida being cancelled. Not many so called competitors could say that ,with people we know still waiting .Well done BA !!
46
16/12/2020 15:49:54 2 2
bbc
I cancelled one return flight in January, which I cancelled as the country I was visiting was putting in place internal restrictions because of the virus but flights still going. The agency I booked with got a refund as the airline changed their rules to allow a refund. The agency did charge £75 admin fee.
Later in the year Trip.com got me full refunds when airlines cancelled flights. Good job.
47
16/12/2020 15:53:49 3 2
bbc
It's all very well the regulator investigating airlines, but, and accepting there are some airlines who push this to the limit, the sheer scale and impact of having to refund everyone in 28 days would destroy the cashflow of many airlines whose cashflow is already trashed by the unprecedented challenge CoVid presents. We need solvent airlines for when normality returns. Just need to be patient.
66
16/12/2020 19:20:18 1 1
bbc
Airlines should not be spending customers cash until after the flight has departed. It should be kept in a separate account and only moved over later, that way they can refund in the correct time frame.
37
16/12/2020 13:56:56 12 4
bbc
Make a claim via the Small Claims Court. The airlines have to attend any hearing but are not allowed lawyers. It's cheap and very straightforward. If you add in a petition to the Court that the airline be closed down for failing to be ABLE to meet its statutory and contractual obligations, you'll find that they cough up remarkably quickly! Otherise they have to declare it to the stock exchanges.
48
16/12/2020 15:52:43 6 2
bbc
Correct BUT most of the people on
this forum like to moan NOT act for themselves.
29
DHW
16/12/2020 12:31:21 2 2
bbc
Shortsighted. Some people have family abroad. Events can happen that mean family visits are imperative, either for personal or other reasons.
If there’s one thing we’ve all learnt in the past year, it’s how important loved ones are. So when they need us, we go.
49
16/12/2020 15:53:06 1 0
bbc
If people were really that concerned about their families, they wouldn't emigrate away from them. It is not a necessity to fly and see family, nobody is going to die because of it. Unless you are a doner of a rare type that is needed for medical reasons. Saving the planet is far more important than seeing your relations.
50
16/12/2020 15:58:56 4 1
bbc
ALL on here who r waiting for refunds. STOP moaning, Take them to Small Claims Court as another poster advised. ACT FOR ONCE as No one else will.
58
16/12/2020 17:34:57 2 0
bbc
If paid by "CREDIT" card you can get the money back off them( Consumer Protection Act)
51
16/12/2020 16:02:13 2 4
bbc
When you pay by credit or debit card the transaction is immediate. There is absolutely no reason, other than a lack of will, why any business should not be able to process immediate refunds in the same way.
If people think this was bad then they need to remember this was in a time when we had some of the best consumer laws thanks to our membership of the EU. With that now gone so are your rights
56
16/12/2020 17:33:08 2 0
bbc
Credit cards work under different rules then Debit cards. You have a recourse(under the Consumer Protection Act) with credit cards non with Debit cards as they are just a type of cheque .
52
16/12/2020 16:31:21 2 3
bbc
Certainly have no complaints with Ryanair who issued refunds within 4 days for 2 different flights I had booked when they changed the departure time by 3 hours. I would also say that anyone booking flights or holidays at the moment must accept that everything is subject to change at this time with COVID
53
16/12/2020 16:42:20 5 1
bbc
I'm still waiting for my refund from a flight RyanAir cancelled in July - still no money returned, despite their public comment that everyone has been refunded
54
16/12/2020 16:50:18 6 1
bbc
Maybe the CMA can do something, but my experience of the Civil Aviation Authority is that they are powerless and pointless - they CAA have admitted in writing that they "do not have any powers to force an airline to reply"

So if they can't even require an airline to answer a query, what hope do they have of making them issue refunds?
55
16/12/2020 17:24:00 1 1
bbc
We booked a flight for 7th May to Prague on Ryanair. Immediately they cancelled the flight I applied for a refund, acknowledged by Ryanair on 15th April. After 1 complaint (acknowledged but not dealt with), 1 letter (unanswered) and 2 emails we are still waiting. Any ideas?
61
16/12/2020 18:05:28 0 2
bbc
Issue a letter stating that you will take them to court if they don’t respond with 14 days. Then take them to the small claims court and add in an ABLE petition as per a previous comment.
71
16/12/2020 23:07:32 0 0
bbc
I asked my CC company for a refund, which they agreed to. I guess the fact that I stopped speending on that CC while waiting helped to focus their minds.
51
16/12/2020 16:02:13 2 4
bbc
When you pay by credit or debit card the transaction is immediate. There is absolutely no reason, other than a lack of will, why any business should not be able to process immediate refunds in the same way.
If people think this was bad then they need to remember this was in a time when we had some of the best consumer laws thanks to our membership of the EU. With that now gone so are your rights
56
16/12/2020 17:33:08 2 0
bbc
Credit cards work under different rules then Debit cards. You have a recourse(under the Consumer Protection Act) with credit cards non with Debit cards as they are just a type of cheque .
57
16/12/2020 17:33:40 9 1
bbc
The CMA and CAA have proved themselves absolutely useless. Try contacting either of them. We are still waiting for a refund five months after Virgin cancelled our flights. Yes, FIVE MONTHS! I see no other way forward except to take Virgin to the small claims court.
50
16/12/2020 15:58:56 4 1
bbc
ALL on here who r waiting for refunds. STOP moaning, Take them to Small Claims Court as another poster advised. ACT FOR ONCE as No one else will.
58
16/12/2020 17:34:57 2 0
bbc
If paid by "CREDIT" card you can get the money back off them( Consumer Protection Act)
59
16/12/2020 17:36:17 3 1
bbc
RYAN AIR You get what you paid for Cheap and Shoddy
62
Jo
16/12/2020 18:32:57 1 1
bbc
I do agree with you
Ryan Air never sold tickets except by being inexpensive. You get what you pay for and deserve what you get
60
16/12/2020 17:38:09 1 2
bbc
The endless changes in the government guidelines and the laws concerning travel have made it all but impossible for airlines. You don't have to declare why you are travelling to an airline and it would be wrong of them to ask. The airline will see a number of valid bookings for a particular flight. I do not see why an airline should shoulder the financial risk and not the passenger in this case.
55
16/12/2020 17:24:00 1 1
bbc
We booked a flight for 7th May to Prague on Ryanair. Immediately they cancelled the flight I applied for a refund, acknowledged by Ryanair on 15th April. After 1 complaint (acknowledged but not dealt with), 1 letter (unanswered) and 2 emails we are still waiting. Any ideas?
61
16/12/2020 18:05:28 0 2
bbc
Issue a letter stating that you will take them to court if they don’t respond with 14 days. Then take them to the small claims court and add in an ABLE petition as per a previous comment.
59
16/12/2020 17:36:17 3 1
bbc
RYAN AIR You get what you paid for Cheap and Shoddy
62
Jo
16/12/2020 18:32:57 1 1
bbc
I do agree with you
Ryan Air never sold tickets except by being inexpensive. You get what you pay for and deserve what you get
37
16/12/2020 13:56:56 12 4
bbc
Make a claim via the Small Claims Court. The airlines have to attend any hearing but are not allowed lawyers. It's cheap and very straightforward. If you add in a petition to the Court that the airline be closed down for failing to be ABLE to meet its statutory and contractual obligations, you'll find that they cough up remarkably quickly! Otherise they have to declare it to the stock exchanges.
63
16/12/2020 18:54:04 0 0
bbc
Even if you win a claim at the small claims court you may still not get your money back from some companies. Everything is a cost for collecting that debt which becomes throwing good money after bad. Airlines may be different to many companies though.
22
16/12/2020 11:53:44 11 5
bbc
And right at the top of the list to be investigated: Brirish Airways! Outright lied during the refunding process which resulted in travel vouchers being issues instead.
64
16/12/2020 18:56:09 1 1
bbc
Not only BA but any airline that would only offer a voucher for use in the next two years - I had that in July from my annual trip over the Atlantic. This was the same for the hire car whilst over there - another voucher for two years.
65
16/12/2020 18:58:19 2 2
bbc
It should be the police investigating them. Keeping money that’s not yours is theft.
47
16/12/2020 15:53:49 3 2
bbc
It's all very well the regulator investigating airlines, but, and accepting there are some airlines who push this to the limit, the sheer scale and impact of having to refund everyone in 28 days would destroy the cashflow of many airlines whose cashflow is already trashed by the unprecedented challenge CoVid presents. We need solvent airlines for when normality returns. Just need to be patient.
66
16/12/2020 19:20:18 1 1
bbc
Airlines should not be spending customers cash until after the flight has departed. It should be kept in a separate account and only moved over later, that way they can refund in the correct time frame.
67
Jim
16/12/2020 20:31:42 1 1
bbc
of course the CMA know this was wide spread the airline i booked to fly on refused a refund for several months even after they had cancelled the flight . I only got the money back via a credit card refund .
the airline was air europa . The cma were not interested
68
16/12/2020 20:58:17 0 0
bbc
would anyone really lend oleary a £5 note?? seriously - it does what it says on the tine
69
16/12/2020 21:39:14 1 1
bbc
There is a shocking customer service in this country. Companies have a bad attitude towards customers and receiving refunds ? Wait till they go bankrupt and then get your 2%
34
16/12/2020 13:33:47 5 1
bbc
There rubbish now anyway, used to love flying BA but not now.
70
16/12/2020 22:13:56 2 0
bbc
BA give refunds for cancelled flights, is your flight even cancelled ?
55
16/12/2020 17:24:00 1 1
bbc
We booked a flight for 7th May to Prague on Ryanair. Immediately they cancelled the flight I applied for a refund, acknowledged by Ryanair on 15th April. After 1 complaint (acknowledged but not dealt with), 1 letter (unanswered) and 2 emails we are still waiting. Any ideas?
71
16/12/2020 23:07:32 0 0
bbc
I asked my CC company for a refund, which they agreed to. I guess the fact that I stopped speending on that CC while waiting helped to focus their minds.
72
16/12/2020 23:48:34 0 0
bbc
Very poor effort. 2/10.
73
17/12/2020 08:56:44 0 0
bbc
Booked Ryanair via Lastminute.com for flights in April this year (cancelled due to COVID) and 8 months later still no cash refund that I am asking for. Lots of tricksy "tick here for your voucher refund" emails, and the latest is "Your vouchers have been delivered and your refund is complete". Slippery as eels.