Currys PC World asked to honour cancelled Black Friday sales
09/12/2020 | news | technology | 419
Shoppers say they are being charged full price to re-order products cancelled because of a fault.
1
09/12/2020 10:30:32 1 4
bbc
lol
2
09/12/2020 10:31:00 1 4
bbc
LOL
3
09/12/2020 10:32:25 12 3
bbc
With Black Friday 'deals' you are only saving money if you were going to buy that product anyway. Otherwise, you haven't saved money at all, you've spent more!
10
09/12/2020 10:38:10 3 3
bbc
Does this apply to other sales or is it just black friday? Should I buy stuff I don't intend to buy at other times of the year? Asking for a friend...
36
09/12/2020 10:51:27 1 1
bbc
Yes indeed!, ...the discounts are often nullified by shopaholic tendencies. Heck, I've never been to a Black Friday sale/riot, or even shopped on Amazon(since I also stick to cash for privacy reasons),.. yet I still seem seem to end up less broke than a lot of my peers who are constantly availing of "good deals".
127
09/12/2020 11:28:11 1 1
bbc
Wise words. And I think Which have found that most of these "deals" are rubbish anyway. Products were available at same price or cheaper earlier in the year.
4
09/12/2020 10:34:01 12 1
bbc
Currys sent me two of the items I ordered - contacted them and told me to keep the second one!
9
09/12/2020 10:38:09 14 1
bbc
Please tell me it was a 65" OLED TV...
5
09/12/2020 10:35:36 63 5
bbc
If they mess up sales they can't complain that people turn to Amazon , at least Amazon has great customer service (I still avoid it as much as possible).
32
09/12/2020 10:50:00 36 4
bbc
Never heard of any "technical issues" with Amazon.
206
09/12/2020 12:00:50 7 1
bbc
Amazon always refund immediately. Really great business model for both sellers and buyers. Shame they don't pay tax and have killed off the competition though...
6
09/12/2020 10:36:08 150 6
bbc
From past experience I never buy anything from Currys that I cannot pick up and carry off the same day. There Tech Service and delivery teams are rubbish , with their customer service reflecting how the management care for their customers - take the money and run
15
09/12/2020 10:40:24 117 4
bbc
Even then, it is common there to be stood waiting in a queue of only one or two people ahead of you for 20+ mins, whilst other staff members just stroll past and ignore you.
103
09/12/2020 11:15:29 16 2
bbc
Terrible company and awful trying to return faulty goods to them.
125
09/12/2020 11:25:40 9 2
bbc
Currys used to be a well respected retailer, but has gone down over the last few years. Once I went in for a cable ads asked the young assistant for one about 3 yards long. All he said was he only understood metric measurements and walked off. Great customer service.
132
09/12/2020 11:31:48 22 4
bbc
I worked for DSG for 7 years whilst at school, college and university. My two main takeaways were 1)read the small print on any insurance, not what the sales person said and to 2)buy it at John Lewis if its the same price.
224
09/12/2020 12:12:00 8 1
bbc
I bought my TV from Currys PC World. I asked several technical questions which were answered confidently and assertively by the sales assistant. When I got the goods home I discovered two of the answers were wrong. After a string of unsatisfactory e-mails on the topic I gave up and will never use them again. Buyer beware.
232
09/12/2020 12:15:47 6 1
bbc
Indeed

My friend who bought a Printer for delivery from them which showed as in stock at the time of purchase didn't arrive until 3 months later as they didn't actually have it in stock and had to source it
235
09/12/2020 12:16:30 5 2
bbc
The 'tech' teams of all companies are rubbish. I have never found a good one. Their main purpose is to make the customer give up and go away.
240
09/12/2020 12:17:52 1 0
bbc
Ditto, cash and carry ONLY. Even then on their special offers there never seems to be any stock, most recently SD cards where they would only sell you another make for twice the price, but refused to remove the offer they would not fulfil.
258
09/12/2020 12:24:17 2 1
bbc
Just don't use Curry's.... I haven't used them for a few years after a similar incident to TV above, much happier ignoring them. One retailer I won't be sad to see going out of business (sorry employees of said company).
261
09/12/2020 12:25:21 2 1
bbc
One of the worst companies still trading. Pity some of the more customer friendly shops have gone
286
09/12/2020 12:39:41 2 3
bbc
Maybe it’s because we do not value retail workers , so they are low paid, so no incentive to offer a world class experience , so not valued by society so low paid.
369
09/12/2020 14:33:55 2 0
bbc
The whole outfit is a shambles and it gets worse. Despite an Experian credit rating of 999 their system declined my attempt to by a laptop and take advantage of 12 months interst free credit. Experian later told me no such credit check had been made. Used AO.com for last 2 products....superb service
7
09/12/2020 10:36:59 3 9
bbc
Has anyone said "Because of Brexit" yet?

Do I win a prize?

When will it be delivered?

Will I have to pay full price?
62
09/12/2020 10:56:48 0 1
bbc
Curry's will deliver your prize, Oh wait - there is a technical glitch and they are unable to honour the prize.
8
09/12/2020 10:37:32 16 3
bbc
Currys advertised a Lenovo cashback deal that got me to buy an expensive item knowing I'd get 20% back, only Lenovo refused claiming that Currys weren't an authorised dealer for that cashback offer. I then faced having to swallow that extra cost.

Thanks Currys. Not.
4
09/12/2020 10:34:01 12 1
bbc
Currys sent me two of the items I ordered - contacted them and told me to keep the second one!
9
09/12/2020 10:38:09 14 1
bbc
Please tell me it was a 65" OLED TV...
3
09/12/2020 10:32:25 12 3
bbc
With Black Friday 'deals' you are only saving money if you were going to buy that product anyway. Otherwise, you haven't saved money at all, you've spent more!
10
09/12/2020 10:38:10 3 3
bbc
Does this apply to other sales or is it just black friday? Should I buy stuff I don't intend to buy at other times of the year? Asking for a friend...
11
09/12/2020 10:38:56 121 3
bbc
Moral of the story is clear. When shopping in the January sales, avoid Currys PC World like the plague!
262
09/12/2020 12:26:04 27 1
bbc
'Moral of the story is clear. Avoid Currys PC World like the plague!'.

Fixed!
267
09/12/2020 12:26:39 3 0
bbc
Whereas I completely agree, you shouldn't have to be "in the know" to simply buy consumer electronics from a retailer!

All orders should be honoured, customers should be served politely, and faulty items should replaced/refunded. These are the minimum standards any retailer should operate by.

If Currys are currently operating within the law, then the law clearly needs to be changed.
12
09/12/2020 10:39:08 14 2
bbc
An systems error should not be a reason to not honour a deal, unless the price was wrong or they don't have the stock. Neither of those is the case. So Currys: do the right thing or the customers will permanently shop elsewhere with the likes of Amazon or John Lewis. Could you imagine these companies not accepting their own gift cards?!
13
09/12/2020 10:39:31 15 2
bbc
Yesterday, a call centre op just hung up when asked for a senior person. Price on website was £30 less than BF price. Listed as available in store. Wasn't, and they said it was no longer available. NO APOLOGY!
346
09/12/2020 13:55:47 1 0
bbc
For the info of whoever voted this down, this is FACT. Copies of emails already in the mail to your head office! I deliberately toned this post down too! And it took 5 minutes of pointless and irrelevant phone messages before getting to the queue. Hanging up instead of telling us what was (or rather not) going on is not the way to generate or increase sales.
14
09/12/2020 10:40:01 72 3
bbc
Typical Cowboys PC World. More interested in flogging KnowHow cover on a £10 toaster than provide exemplary service that John Lewis provide everytime. It's all about what makes them the most money on high-profit margin products and because of this blunder they certainly won't be chomping at the bit to honour everyone's purchase unless people are adamant they want the deal they found
179
09/12/2020 11:50:03 33 5
bbc
.. again, the old adage, you get what you pay for.. John Lewis head and shoulders over others
188
09/12/2020 11:43:06 4 3
bbc
John Lewis’ customer service isn’t all that great these days either really.
360
09/12/2020 14:11:45 0 0
bbc
John Lewis showing worrying tendencies of going the same way as others. 'Never knowingly undersold' used to mean they reacted to price changes of competitors. Now they might match prices, if you call them out for it, but only if you do a load of legwork and their T&C's don't allow them to wriggle out of it. Store staff are generally very good at dealing with issues though.
6
09/12/2020 10:36:08 150 6
bbc
From past experience I never buy anything from Currys that I cannot pick up and carry off the same day. There Tech Service and delivery teams are rubbish , with their customer service reflecting how the management care for their customers - take the money and run
15
09/12/2020 10:40:24 117 4
bbc
Even then, it is common there to be stood waiting in a queue of only one or two people ahead of you for 20+ mins, whilst other staff members just stroll past and ignore you.
88
Jay
09/12/2020 11:07:04 33 2
bbc
The secret is to stand near the expensive TVs … stand in the queue and get ignored, but browse the posh tellies and they'll be all around like seagulls outside the chippy.
16
Ben
09/12/2020 10:41:24 119 11
bbc
As a developer it just baffles me how these firms can have such terrible websites. It's so easy to build a quality website, yet these dinosaurs at board level have no idea what people want. Real-time order tracking, Apple Pay, Google Pay. So simple.

Currys is next on the list for administration.
149
09/12/2020 11:37:04 44 3
bbc
Four words - tied to legacy systems
165
mmm
09/12/2020 11:45:14 15 5
bbc
A decent website take lots of money and a long time to build when its used by thousands of people concurrently. Your shop in a box will not cut it.

Stock systems are easy with a small product catalogue - but real time over multiple locations with a large but similar catalogue adding in returns and human error - isn't childs play

Not everyone has paypal , let alone apple pay or google pay.
183
09/12/2020 11:50:52 3 1
bbc
Maximise profits for minimum cost, the next Debenhams
195
09/12/2020 11:56:55 1 0
bbc
The sooner the better!
254
09/12/2020 12:22:59 3 0
bbc
Its called scalability. Taking 10 orders a minute is very different to 10 orders a second.
257
09/12/2020 12:23:59 2 1
bbc
also an IT engineer. The answer is godawful or no requirements .....
368
09/12/2020 14:33:31 1 0
bbc
And what do you base your last comment on?
They are not dependent on the High Street. I have placed over half a dozen orders with Curry’s using their website during the last 3 months, without a single issue. Delivered on time without problems, compared to several online stores that have had issues with DPD and UPS deliveries going missing.
372
09/12/2020 14:36:14 0 0
bbc
Agreed - they're a massive chain in terms of brand recognition here so they're obligated to have systems that match their demand IMHO, or their customers won't be customers anymore.
384
09/12/2020 14:59:48 0 0
bbc
Completely agree! Too slow to react and now if they can't capitalise in online sales, there's not really much hope to be able to recover.
17
meh
09/12/2020 10:42:41 11 2
bbc
Not sure what the problem is. If you have a receipt AND proof money was taken out of your bank account. It should be a slam dunk in a small claims court of a sales contract being reneged on.
40
OwO
09/12/2020 10:52:55 1 2
bbc
The only thing the article reports they received is an email, no charge or receipt. As such, there's literally nothing can be done, as no purchase was ever made.
18
09/12/2020 10:42:55 20 2
bbc
Wait until you use their after sales technical helpteam 'team know how' i for 1 will Never buy from currys. Read their reviews. Disgrace of a company. Cantwait for them to go into administration!
251
09/12/2020 12:21:31 3 1
bbc
You can't wait for 42,000 people to lose their livelihood?
274
09/12/2020 12:30:39 1 1
bbc
And I'm sure that more than 10,000 people who work there, also can't wait for them to go into admin. Unemployment is such fun these days.
19
09/12/2020 10:43:59 4 1
bbc
Here's an idea... All those people who've had their deal fall through, just wait a couple of weeks until the item you were buying returns to the price it was in the sale.
20
09/12/2020 10:44:20 9 2
bbc
Went too PC world once too buy a pc, took ages to get a shop assistant and when he said the item i wanted was sold out he just ran off and never even said oh we have this etc etc, never will go back
28
09/12/2020 10:46:26 2 7
bbc
It doesn't sound like you had to (sic) terrible a time too (sic) be fair.
21
09/12/2020 10:44:22 49 5
bbc
Interesting to read this. Wasn't a Black Friday customer but as I am about to order goods for my holiday cottages it is useful to know which companies to avoid.
245
09/12/2020 12:14:24 18 0
bbc
stay well clear of Curry's, there are plenty more Electronics Companies out there who offer similar or better pricing and offer much better service (and after care!)
294
09/12/2020 12:47:39 2 0
bbc
Hughes Electrical are fabulous, better pricing and customer service if you are looking for an in store experience.
378
09/12/2020 14:41:16 0 0
bbc
Tip: before you open any box turn it upside down, check the base. A long time trick of PCW is to open boxes from the base, remove the items for display or to use for a returned faulty item. Sell on to customer, customer opens from the top! The seals are intact ...get it. Also check carefully for tell tell finger marks.
22
Pip
09/12/2020 10:44:41 79 6
bbc
It shouldn't be 'asked' to honour agreements, it should be 'told' to honour them, or else...........?
37
OwO
09/12/2020 10:51:40 27 31
bbc
From their perspective, there never *was* an agreement; no one appears to have been charged for anything so no contract was ever entered in to.

There's no legal basis for anyone to tell them to do anything.
269
09/12/2020 12:27:23 4 0
bbc
Nice try but legally it won't wash.

A poor reputation for customer service just got worse though. They will eventually run out of customers unless they get their corporate finger out.

Amazon came from being an obscure on-line book store to where they are today by realising that customer service in today's market is absolutely key...
344
09/12/2020 13:48:31 1 1
bbc
I have raised my complaint with Trading standards and everyone else should do the same, act and something might be done. i think their behaviour goes way further than poor service, including taking money, holding it in suspended accounts, and then cancelling orders, and when stock arrives it is released back to web sales
23
09/12/2020 10:37:27 24 4
bbc
typical big companies are just so greedy they don't give a dam about customers just shareholders
277
09/12/2020 12:31:40 4 0
bbc
Of course the company operates for the shareholders (in theory), but good customer service increases turnover and profits in the medium term so will also benefit the shareholders . The problem is senior managers short-term thinking/ gambling- skimp on the IT budget now and get credit for improved profitability and hopefully move on before the IT systems fail catastrophically
24
09/12/2020 10:41:03 41 4
bbc
Another company that persists in it's existence despite poor customer service, uncompetitive prices and store staff who are next to useless. This is yet another reason to avoid them like the plague.
25
mjt
09/12/2020 10:45:14 13 4
bbc
Their customer service has been atrocious for years, and they have the most uninterested set of store staff of any retailer. I gave up shopping there when I was refused a return because I opened the box to show my wife to see if she liked the colour of a food mixer.

Still, should they fail, I'm sure they'll blame landlords, business rates, and unfair online competition.
230
09/12/2020 12:14:34 2 1
bbc
I dislike Currys the same as everyone else, that said, the difference between them and Amazon is the have a brick and mortar store, the advantage of which is you can physically view and touch the item to see if it is suitable. In your case Currys was correct in refusing you a return for opening the box just for someone to view it! Goods are now second hand, I would not pay full price for them.
26
09/12/2020 10:45:53 18 3
bbc
They do this stunt all the time. I would never shop with this company after they did this to me 8 years ago, and look at trust pilot for other examples. They didn’t turn up as the driver felt ill, then tried to charge me an extra 350 quid due to an expired deal. It’s their practise
67
09/12/2020 10:58:22 10 1
bbc
Two downvotes? Ceo and his secretary patrolling the boards? How about you sort out these people and their goods you frauds
27
09/12/2020 10:45:58 12 2
bbc
First world problems.
30
09/12/2020 10:49:08 14 3
bbc
And a third world company.
33
09/12/2020 10:50:08 1 5
bbc
What do you expect people to be complaining about, champ; scurvy?
75
09/12/2020 11:02:00 2 1
bbc
Please a third world country would blow these idiots out the water.
20
09/12/2020 10:44:20 9 2
bbc
Went too PC world once too buy a pc, took ages to get a shop assistant and when he said the item i wanted was sold out he just ran off and never even said oh we have this etc etc, never will go back
28
09/12/2020 10:46:26 2 7
bbc
It doesn't sound like you had to (sic) terrible a time too (sic) be fair.
29
09/12/2020 10:48:49 9 2
bbc
Terrible store anyway. I went in during the summer and all the staff did was stand around chatting. Nobody seemed to want to serve anyone.
I see administration and job losses coming if they don't get a grip.
41
09/12/2020 10:52:58 6 2
bbc
It's one of those places where, if you're looking at a massive screen television or a top-end surround sound system costing thousands, the staff are all over you like a bad rash but if you're looking at something that might useful, such as a fridge or washing machine costing hundreds, they're not interested.

Serious question - are they on commission for sales as well as extended warranties?
27
09/12/2020 10:45:58 12 2
bbc
First world problems.
30
09/12/2020 10:49:08 14 3
bbc
And a third world company.
31
09/12/2020 10:41:57 9 3
bbc
"Currys PC World is facing a growing number of complaints about cancelled Black Friday purchases"

This feels "deliberate".

I will now not use them in the future, they have lost a customer.

Hopefully they now see that trying to trick buyers is an appalling thing to do, and does LONG TERM HARM to their revenue.
5
09/12/2020 10:35:36 63 5
bbc
If they mess up sales they can't complain that people turn to Amazon , at least Amazon has great customer service (I still avoid it as much as possible).
32
09/12/2020 10:50:00 36 4
bbc
Never heard of any "technical issues" with Amazon.
91
09/12/2020 11:08:06 14 1
bbc
I've had a few but they always man up, accept responsibility and make things right again.
169
mmm
09/12/2020 11:46:27 2 8
bbc
Their customer service is useless when your locked out of your account - but need to sign in to chat. School boy error.
27
09/12/2020 10:45:58 12 2
bbc
First world problems.
33
09/12/2020 10:50:08 1 5
bbc
What do you expect people to be complaining about, champ; scurvy?
77
09/12/2020 11:03:05 0 1
bbc
Is that what you do with your life?
34
09/12/2020 10:51:06 8 1
bbc
Really shoddy, I purchased a TV top of the range where it was advertised as having a 5 year warrantee, after much calling emailing and two visits to the store they still could not give me it in writing and so it was only one year on a £ 3000 tv, still not resolved two years later and you can bet when they go under it will be usless trying to claim, never again
111
09/12/2020 11:20:10 4 1
bbc
For anything AV go to Richer Sounds. Good prices, excellent customer service and good warranties included.
35
09/12/2020 10:51:12 4 3
bbc
Black Fridays Matter?
3
09/12/2020 10:32:25 12 3
bbc
With Black Friday 'deals' you are only saving money if you were going to buy that product anyway. Otherwise, you haven't saved money at all, you've spent more!
36
09/12/2020 10:51:27 1 1
bbc
Yes indeed!, ...the discounts are often nullified by shopaholic tendencies. Heck, I've never been to a Black Friday sale/riot, or even shopped on Amazon(since I also stick to cash for privacy reasons),.. yet I still seem seem to end up less broke than a lot of my peers who are constantly availing of "good deals".
22
Pip
09/12/2020 10:44:41 79 6
bbc
It shouldn't be 'asked' to honour agreements, it should be 'told' to honour them, or else...........?
37
OwO
09/12/2020 10:51:40 27 31
bbc
From their perspective, there never *was* an agreement; no one appears to have been charged for anything so no contract was ever entered in to.

There's no legal basis for anyone to tell them to do anything.
65
09/12/2020 10:57:55 19 6
bbc
What about a moral basis?
70
09/12/2020 10:58:41 33 4
bbc
Legally, a contract is made when the seller's invitation-to-purchase is accepted by the buyer.

In these examples - it had gone all the way to emailing receipts of purchase.
78
09/12/2020 11:03:17 5 11
bbc
Yes, correct. It might be rude, annoying etc for those custimers but no laws were broken, They don't have to sell you a TV at the discount price if they don't want to. Unless of course you've already paid your money then the trabnsactio is complete. but that didn't happen. There are similar good deals elsewhere I'm sure
82
09/12/2020 11:05:54 15 2
bbc
They are rubbish, always have been. I bought a laptop once that was "brand new". It was faulty, they took 3 months to diagnose that it was a dud battery after needlessly replacing motherboards and all sorts. Turns out it was a faulty return and they sold me it as "new".
89
09/12/2020 11:07:05 16 10
bbc
Balderdash. Money does not have to change hands for a contract to have been entered. They advertised one price, want to charge another...that is criminal behaviour.
248
Pip
09/12/2020 12:21:25 4 1
bbc
Let's hope there perspective hits there shareholders pockets, that may change there perspective..........?
297
09/12/2020 12:51:59 2 0
bbc
I've been charged, on the same day they sent me an email stating that they will not honour the order and I would have to jump through hoops to get the money back that they have taken.
Tried calling a couple of times but they put me in a queue for a bit then just hung up without answering.
Going through the card issuer to void the transaction.
AVOID
315
09/12/2020 13:17:44 1 0
bbc
Finally - someone who actually knows the law! shame consumers just see the reduction and can't be bothered to check out the legalities. Check your contracts and the law! if you can't be bothered don't moan
391
09/12/2020 15:11:24 0 0
bbc
I think you'll find that the customers were charged for the goods they had ordered hence the quote from Curry's spokesperson "Any customer who paid by gift card had funds put back in full by 20:00 on Wednesday 2 December."
416
AJW
10/12/2020 11:01:05 0 0
bbc
Not so , its about offer and acceptance , a contract is made on acceptance of an order (offer)
38
09/12/2020 10:45:59 6 1
bbc
I spent 1.5 hours on the phone during first lockdown trying to return an indoor aerial, but the person I spoke to said I couldn't return it as it had already been used???? So, how did he expect me to find out if it worked? It was all repackaged as new. What's worse, is that being held on the phone for so long meant I was charged more than 50% of the value of the aerial on top.
39
Bob
09/12/2020 10:51:56 2 2
bbc
Administration looms for CPCW. Remember that warranties/guarantees go out the window leaving you with an expensive flop. Prices of spares for imported EU manufactured products will soar after 1st January. Think about it before buying.
56
09/12/2020 10:56:03 1 1
bbc
Perhaps , I am not sure but I did not think they could offer warrantees unless underwritten by insurers, seems like they are offering 5 year ones and have no paperwork to back it up which is commercial fraud in my book
17
meh
09/12/2020 10:42:41 11 2
bbc
Not sure what the problem is. If you have a receipt AND proof money was taken out of your bank account. It should be a slam dunk in a small claims court of a sales contract being reneged on.
40
OwO
09/12/2020 10:52:55 1 2
bbc
The only thing the article reports they received is an email, no charge or receipt. As such, there's literally nothing can be done, as no purchase was ever made.
29
09/12/2020 10:48:49 9 2
bbc
Terrible store anyway. I went in during the summer and all the staff did was stand around chatting. Nobody seemed to want to serve anyone.
I see administration and job losses coming if they don't get a grip.
41
09/12/2020 10:52:58 6 2
bbc
It's one of those places where, if you're looking at a massive screen television or a top-end surround sound system costing thousands, the staff are all over you like a bad rash but if you're looking at something that might useful, such as a fridge or washing machine costing hundreds, they're not interested.

Serious question - are they on commission for sales as well as extended warranties?
60
09/12/2020 10:56:28 1 1
bbc
I believe they're on a very small commission but they get more commission from the warranties. The warranties are the money maker for the company also.
42
09/12/2020 10:53:25 1 1
bbc
Here's an idea.... If their returns policy allows a free return within a few days of receipt why not organise a campaign for all disgruntled customers to arrange to order something online of relatively small value and then send it back. Perhaps that might focus their minds on Customer Service.
58
09/12/2020 10:56:19 0 1
bbc
Have you tried to return something to them? You would have given them your money and they will find a reason not to return it! Box damaged, terms and conditions etc
43
09/12/2020 10:53:29 11 3
bbc
PC World have been terrible since they first started - Currys are no better and between them they are terrible. As usual though technology gets the blame - when will companies state that it's "HUMAN ERROR" that causes these problems - not "Technical Gliches" - the technology will only do what it is designed to do...
50
OwO
09/12/2020 10:54:55 4 3
bbc
Pete, they're the same company. Do pay attention.
44
09/12/2020 10:46:51 4 2
bbc
Agree with Ben. I had some problems with Currys/Know-how a couple of months ago. Resolved never to use them again, and made mental note to watch out for their going into administration. Cannot make up my mind whether they are useless or hopeless.
45
09/12/2020 10:47:11 4 2
bbc
Had problems with a recent CPCW order. Their customer service is the worst I have ever experienced. Numerous phone calls each being on hold for 45mins minimum. They’re so far behind other retailers with regards how they resolve issues. Il never shop with them again
46
Tv
09/12/2020 10:49:08 2 1
bbc
Don't worry too much - a Which? report suggests that the goods will be available at the same, or lower price, in the near future. You can then exercise the option to buy from another retailer.
130
09/12/2020 11:10:58 0 0
bbc
100% right
47
09/12/2020 10:53:42 15 5
bbc
Not surprised people fed up. Not a chance getting through to customer service. A young girl in CS at my local branch spent 6hrs on the phone trying to get through to main office. I asked why they didn't have a hot line. She said she has to wait like every customer!!!!.
Having a virtual chat with Sanjay doesn't cut it as it's not a proper conversation and they'll cut you off.
278
09/12/2020 12:32:38 3 0
bbc
You must have been bored waiting for 6 hours, what did you do? browse the rest of the shop
48
09/12/2020 10:54:00 23 2
bbc
STOP SHOPPING THERE ....IT'S RUN BY GREEDY PEOPLE WHO DONT CARE
210
09/12/2020 12:02:58 9 1
bbc
* Owned by greedy people who don't care *

Run by part-time student workers and low wage slaves.
49
09/12/2020 10:54:13 12 1
bbc
If they accepted the order AND took peoples money, then the deal is done. End of.
43
09/12/2020 10:53:29 11 3
bbc
PC World have been terrible since they first started - Currys are no better and between them they are terrible. As usual though technology gets the blame - when will companies state that it's "HUMAN ERROR" that causes these problems - not "Technical Gliches" - the technology will only do what it is designed to do...
50
OwO
09/12/2020 10:54:55 4 3
bbc
Pete, they're the same company. Do pay attention.
51
09/12/2020 10:55:14 15 1
bbc
Looks like 'Team Know How' is now team ersed it up.
71
09/12/2020 10:59:47 14 1
bbc
They just know how to upsell and rip you off. f-- all matters after that.
52
09/12/2020 10:55:17 2 14
bbc
I ordered a TV through currys over 20 years ago and it arrived just yesterday. I am not complaining because the screen is ten times larger, the resolution 100 times smaller and ten times thinner yet cost a mere £100 and I have streaming to catch up in all the box sets from the last 20 years!!

Happy Hanukkah! ??
66
09/12/2020 10:58:20 5 3
bbc
WHAT A LEMON
53
09/12/2020 10:55:23 26 1
bbc
Another PR success, not.
54
09/12/2020 10:55:34 18 2
bbc
Dreadful customer service. It took just short of 6 months, and loooong waits on the phone, to get the special-offer code out of them for 6 months of free music subscription service - after I bought a smart speaker.

Currys - never again.

As much as I don't want to fill the pockets of A tax-avoiding well-known-online-supplier - they do treat their customers very well.
55
09/12/2020 10:55:37 13 2
bbc
Under such circumstances, you would have thought they'd try and curry favour with customers.

Stay safe, dudes!
74
09/12/2020 11:01:39 10 2
bbc
People voting this down, you're being pun-reasonable right now!
39
Bob
09/12/2020 10:51:56 2 2
bbc
Administration looms for CPCW. Remember that warranties/guarantees go out the window leaving you with an expensive flop. Prices of spares for imported EU manufactured products will soar after 1st January. Think about it before buying.
56
09/12/2020 10:56:03 1 1
bbc
Perhaps , I am not sure but I did not think they could offer warrantees unless underwritten by insurers, seems like they are offering 5 year ones and have no paperwork to back it up which is commercial fraud in my book
57
09/12/2020 10:56:07 29 3
bbc
Once again big business is putting the finger up to the consumer, the best way to deal with these companies is to boycott them and organise banner protests outside there stores....
42
09/12/2020 10:53:25 1 1
bbc
Here's an idea.... If their returns policy allows a free return within a few days of receipt why not organise a campaign for all disgruntled customers to arrange to order something online of relatively small value and then send it back. Perhaps that might focus their minds on Customer Service.
58
09/12/2020 10:56:19 0 1
bbc
Have you tried to return something to them? You would have given them your money and they will find a reason not to return it! Box damaged, terms and conditions etc
59
09/12/2020 10:56:26 35 3
bbc
Make sure no one buys from Curries again simples
104
09/12/2020 11:15:31 29 2
bbc
Used AO for a number of items. Always had good customer service and very helpful delivery guys. Avoid Currys!
41
09/12/2020 10:52:58 6 2
bbc
It's one of those places where, if you're looking at a massive screen television or a top-end surround sound system costing thousands, the staff are all over you like a bad rash but if you're looking at something that might useful, such as a fridge or washing machine costing hundreds, they're not interested.

Serious question - are they on commission for sales as well as extended warranties?
60
09/12/2020 10:56:28 1 1
bbc
I believe they're on a very small commission but they get more commission from the warranties. The warranties are the money maker for the company also.
61
09/12/2020 10:56:37 26 2
bbc
I bought a new washing machine from their site on Black Friday, luckily it’s coming this weekend. That said, if someone buys a product then it is only right they are charged the price they paid in good faith. If there is a technical glitch, that’s not the customer’s fault. Although I got away with it, I’m not so sure if I’d use CPW next time for fear of being stung.
7
09/12/2020 10:36:59 3 9
bbc
Has anyone said "Because of Brexit" yet?

Do I win a prize?

When will it be delivered?

Will I have to pay full price?
62
09/12/2020 10:56:48 0 1
bbc
Curry's will deliver your prize, Oh wait - there is a technical glitch and they are unable to honour the prize.
63
09/12/2020 10:57:07 92 6
bbc
STOP SHOPPING THERE - HORRIBLE PLACE RUN BY GREEDY PEOPLE
64
09/12/2020 10:57:09 87 2
bbc
I really don't understand how that company is still in business. Just look at the reviews of its appalling service over the years.
113
09/12/2020 11:21:26 37 1
bbc
I concur, although I presume the only reason it still functions - albeit poorly - is that it tends to predominate the electronics market. Whilst speaking from experience, I found their after-sales attitude as nothing short of contemptuous, compounded I expect through its amalgamation with the equally underwhelming Carphone Warehouse.
185
09/12/2020 11:53:37 6 0
bbc
Next time you're in one of their stores you'll notice it's predominantly one of three types of shoppers.

1. Older people who don't shop online.
2. People physically trying products before they buy them on Amazon.
3. People who want something right now vs. waiting for delivery.

They have very little competition for customer 1 & 3 and that's why they're still going.
260
09/12/2020 12:24:52 2 0
bbc
They have a near monopoly for high street electronics goods
37
OwO
09/12/2020 10:51:40 27 31
bbc
From their perspective, there never *was* an agreement; no one appears to have been charged for anything so no contract was ever entered in to.

There's no legal basis for anyone to tell them to do anything.
65
09/12/2020 10:57:55 19 6
bbc
What about a moral basis?
139
09/12/2020 11:34:51 4 6
bbc
If there was a moral basis to things we would be in utter turmoil, whose morality is more important? Morality is not measurable.
52
09/12/2020 10:55:17 2 14
bbc
I ordered a TV through currys over 20 years ago and it arrived just yesterday. I am not complaining because the screen is ten times larger, the resolution 100 times smaller and ten times thinner yet cost a mere £100 and I have streaming to catch up in all the box sets from the last 20 years!!

Happy Hanukkah! ??
66
09/12/2020 10:58:20 5 3
bbc
WHAT A LEMON
26
09/12/2020 10:45:53 18 3
bbc
They do this stunt all the time. I would never shop with this company after they did this to me 8 years ago, and look at trust pilot for other examples. They didn’t turn up as the driver felt ill, then tried to charge me an extra 350 quid due to an expired deal. It’s their practise
67
09/12/2020 10:58:22 10 1
bbc
Two downvotes? Ceo and his secretary patrolling the boards? How about you sort out these people and their goods you frauds
72
09/12/2020 11:00:45 2 1
bbc
downvotes are just clowns trying to get to the top of the pile
68
PS
09/12/2020 10:58:22 41 2
bbc
This company has always been in my experience a "cowboy" outfit. Another example of taking the mickey out of the great british public. There are plenty of other electrical goods suppliers out there offering equally competitive prices & similar goods.
69
09/12/2020 10:58:41 51 1
bbc
I wouldn't trust these guys with a memory stick, every time I give them a chance it's met with sheer rudeness and arrogance.
37
OwO
09/12/2020 10:51:40 27 31
bbc
From their perspective, there never *was* an agreement; no one appears to have been charged for anything so no contract was ever entered in to.

There's no legal basis for anyone to tell them to do anything.
70
09/12/2020 10:58:41 33 4
bbc
Legally, a contract is made when the seller's invitation-to-purchase is accepted by the buyer.

In these examples - it had gone all the way to emailing receipts of purchase.
180
09/12/2020 11:50:27 2 1
bbc
100% correct.
305
09/12/2020 13:00:11 3 1
bbc
Sorry but that is not correct. The seller is making an 'invitation to treat' when you click 'buy' it is you who are making the offer and if the seller does not accept it there is no contract. So if the shop system fails to accept your order there is no contract. Not sure how the 'confirmation' email fits in, possibly that they have seen your offer but not that they have accepted it.
312
09/12/2020 12:53:36 0 0
bbc
Invitation to treat and no... it's when an offer is accepted. An Invitation to treat is the exact opposite, it's not an offer and cannot be accepted, it's just preliminary chat
51
09/12/2020 10:55:14 15 1
bbc
Looks like 'Team Know How' is now team ersed it up.
71
09/12/2020 10:59:47 14 1
bbc
They just know how to upsell and rip you off. f-- all matters after that.
67
09/12/2020 10:58:22 10 1
bbc
Two downvotes? Ceo and his secretary patrolling the boards? How about you sort out these people and their goods you frauds
72
09/12/2020 11:00:45 2 1
bbc
downvotes are just clowns trying to get to the top of the pile
73
09/12/2020 11:01:15 16 2
bbc
The should honour these deals. People bought them in good faith. Black Friday or not, you cannae offer something at one price then change your mind after the sale. It's not eBay or Carboot sale fgs
55
09/12/2020 10:55:37 13 2
bbc
Under such circumstances, you would have thought they'd try and curry favour with customers.

Stay safe, dudes!
74
09/12/2020 11:01:39 10 2
bbc
People voting this down, you're being pun-reasonable right now!
27
09/12/2020 10:45:58 12 2
bbc
First world problems.
75
09/12/2020 11:02:00 2 1
bbc
Please a third world country would blow these idiots out the water.
76
09/12/2020 11:02:11 8 8
bbc
You can't expect companies to accept an offer if the price has an error. If you saw an Aston Martin for sale for £12000, because the end zero had fallen off, you cannot take in your £12000 and demand to buy it. However, if acceptance has been made a contract then exists.
256
09/12/2020 12:23:29 0 0
bbc
No, but you should at least expect an acknowledgement and a easy to access contact number to manage the customer.

I can't get them to talk to me
33
09/12/2020 10:50:08 1 5
bbc
What do you expect people to be complaining about, champ; scurvy?
77
09/12/2020 11:03:05 0 1
bbc
Is that what you do with your life?
37
OwO
09/12/2020 10:51:40 27 31
bbc
From their perspective, there never *was* an agreement; no one appears to have been charged for anything so no contract was ever entered in to.

There's no legal basis for anyone to tell them to do anything.
78
09/12/2020 11:03:17 5 11
bbc
Yes, correct. It might be rude, annoying etc for those custimers but no laws were broken, They don't have to sell you a TV at the discount price if they don't want to. Unless of course you've already paid your money then the trabnsactio is complete. but that didn't happen. There are similar good deals elsewhere I'm sure
79
09/12/2020 11:03:31 19 1
bbc
I think Currys are in serious trouble. I purchased a £1400 TV from them. They sent a damaged one, agreed to refund it, took three weeks to pick the TV up, six weeks later still no refund. I've already spent a day in total on the phone / webchat trying to resolve it. Absolute joke.
80
09/12/2020 11:04:10 12 1
bbc
Also, I went in there once with my elderly mum, I was looking at fridges and she was just browsing laptops. They tried to get her signed up with sky and were extremely aggressive when I pointed out sky were installing dishes illegally to multistorey flats (I worked for the council back then) the salesperson told me I didn't know what I was on about.
81
09/12/2020 11:05:09 25 9
bbc
Would the Curry's employee/bot/exec who is voting everyone down please stop.

We wont be shopping with you again...
37
OwO
09/12/2020 10:51:40 27 31
bbc
From their perspective, there never *was* an agreement; no one appears to have been charged for anything so no contract was ever entered in to.

There's no legal basis for anyone to tell them to do anything.
82
09/12/2020 11:05:54 15 2
bbc
They are rubbish, always have been. I bought a laptop once that was "brand new". It was faulty, they took 3 months to diagnose that it was a dud battery after needlessly replacing motherboards and all sorts. Turns out it was a faulty return and they sold me it as "new".
83
09/12/2020 11:05:57 12 6
bbc
Why do folk even buy from these outfits I will never understand. I always purchase from a well know Uk company called John Lewis - Never knowing undersold and always honours the deal. They are tried and tested.
249
09/12/2020 12:21:27 2 0
bbc
I like John Lewis and use them a lot but they are not perfect, I've encountered some 'dodgy' practices by them over the years! 'Never Knowingly Undersold' is one of them.
84
09/12/2020 11:06:19 39 4
bbc
In the (EU) country I live in, it is automatic that any pricing errors are accepted by the shop, without changing the rules, Black Friday or not. It's thought to be honest and fair. It's thought to be civilised behaviour. It's thought to be sound commercial sense.
282
09/12/2020 12:36:53 3 1
bbc
Uk still under EU law.
85
09/12/2020 11:06:47 7 3
bbc
First world problems.
86
09/12/2020 11:06:49 18 7
bbc
Classic bait and switch. Horrible company, I avoid them like the plague.
268
09/12/2020 12:27:09 0 0
bbc
The sad thing is, it's very unlikely to be bait and switch but more likely to be aging systems and processes.
87
Pez
09/12/2020 11:07:04 5 4
bbc
My laptop died last month - had to buy another. Ordered with CurrysPC, got confirmation. IT was order collect. Next day, I got confirmation to pick up. Turned up at store and within 5 minutes one of the chaps there had put it in the boot of my car. No issues at all *shrugs*
15
09/12/2020 10:40:24 117 4
bbc
Even then, it is common there to be stood waiting in a queue of only one or two people ahead of you for 20+ mins, whilst other staff members just stroll past and ignore you.
88
Jay
09/12/2020 11:07:04 33 2
bbc
The secret is to stand near the expensive TVs … stand in the queue and get ignored, but browse the posh tellies and they'll be all around like seagulls outside the chippy.
37
OwO
09/12/2020 10:51:40 27 31
bbc
From their perspective, there never *was* an agreement; no one appears to have been charged for anything so no contract was ever entered in to.

There's no legal basis for anyone to tell them to do anything.
89
09/12/2020 11:07:05 16 10
bbc
Balderdash. Money does not have to change hands for a contract to have been entered. They advertised one price, want to charge another...that is criminal behaviour.
162
09/12/2020 11:43:44 7 0
bbc
It's potentially breach of contract (civil) law, but not criminal law. And unfortunately for the consumers in this case, the restitution goal to resolve a contract dispute is to typically revert all parties to their previous state - in this case, Currys keep the product and the consumer gets their money back.
243
09/12/2020 12:18:55 4 1
bbc
"Balderdash" I presume you have never gone through the system of house buying then?
90
09/12/2020 11:08:04 4 2
bbc
Great Scam
32
09/12/2020 10:50:00 36 4
bbc
Never heard of any "technical issues" with Amazon.
91
09/12/2020 11:08:06 14 1
bbc
I've had a few but they always man up, accept responsibility and make things right again.
92
Ben
09/12/2020 11:09:28 15 4
bbc
If your biggest problem in 2020 is missing out on that discounted 65" TV then I would say life is treating you well.
98
09/12/2020 11:13:03 15 2
bbc
Unfortunately, it's not just a problem of missing out. It's also a problem of being made a promise, and that promise not being kept. Dishonesty may be the word that covers the situation.
93
09/12/2020 11:09:50 16 1
bbc
Why would anyone buy anything from PC World.

They are the worst retailer of electric goods to buy from. If anything goes wrong with the product they won't replace it and always tell you to get in touch with the manufacturer - handing you a leaflet to do it.
117
09/12/2020 11:22:53 3 5
bbc
I had a Dyson cordless vacuum break, which may have been my fault for dropping it (not sure). I took it back, explained the situation, they called Dyson for me while I stood there, then went to get a brand new one from the stock room. The whole procedure took around 10 minutes and they couldn't have been better.
307
09/12/2020 13:01:13 1 0
bbc
The last thing I bought at PC World was a Lenovo computer for £300 which was hopeless from the start. I took it back for their 'Know nowt ' department to fix !? No help at all. My private technician tried and failed to fix it -- spares not available for this model ! Obsolete !!!
After spending money and several months trying ---- we scrapped it !!! Avoid / Avoid / Avoid !!!!!!!
94
09/12/2020 10:57:07 17 1
bbc
THey cancelled 2 items bought as Christmas presents on Black Friday, and then just denied the existance of the order !! Now the items are out of stock ( Conveniently) . I will Never use them again. Shop service is worthless, online customer service even worse ! . There are other honest retailers who will appreiate the extra business.
95
VC
09/12/2020 11:11:41 11 0
bbc
Not much better with Argos, where they act as an agent for Hotpoint, blatantly lie on their website by stating that delivery will take place within two weeks, then the supplier confirms that it can be anything up to 4 or 6 weeks!! Personally, not ordering anything new unless it breaks down, Lets all do the same and see what then happens to these companies. Poor service all round at the moment.
96
09/12/2020 11:12:14 5 0
bbc
I'd rather they did something about the over-loud and intrusive music on their new adverts.

It's difficult to sell things if people struggle to hear what you're offering.
97
09/12/2020 11:12:30 10 0
bbc
I've just bought a new laptop. In the past I would have gone to Currys, because at least if I had a problem I could go and bang on a physical desk. But after the appalling customer service a friend had with them I bought elsewhere.
92
Ben
09/12/2020 11:09:28 15 4
bbc
If your biggest problem in 2020 is missing out on that discounted 65" TV then I would say life is treating you well.
98
09/12/2020 11:13:03 15 2
bbc
Unfortunately, it's not just a problem of missing out. It's also a problem of being made a promise, and that promise not being kept. Dishonesty may be the word that covers the situation.
343
Ben
09/12/2020 13:52:10 0 0
bbc
Dishonesty implies there was an intentional deceit going on but I don't think that was the case. There was a technical problem due to the high demand, nobody has lost out financially. Retailers usually have limited stock available at the sale price. Maybe these poor folks will just have to make do with their existing 50" 4K TV, the poor things.
99
Yeh
09/12/2020 11:14:29 1 0
bbc
There online and email price match is a joke also. They find any little small detail not to price match.
100
H37
09/12/2020 11:14:38 12 0
bbc
Major technology supplier has major technology failure and tells the world that's why it isn't honouring orders.

Foot, gun, shoot.