'End of contract' rules 'to save consumers money'
13/02/2020 | news | technology | 360
Internet, pay-TV and phone customers will now be offered the best deals when their contracts end.
1
14/02/2020 11:01:21 171 8
bbc
Corporate leeches won't like this. Good.
2
14/02/2020 11:01:31 122 9
bbc
We live in ripoff Britain.
116
14/02/2020 12:18:49 3 3
bbc
02... normal bill £40... go to Turkey and get charged roaming... £90 bill... complained and treated like a knob... 15 years with this lot... June contract ends... I'm out...
3
14/02/2020 11:01:31 62 101
bbc
Broadband, TV and phone customers will be given the chance to avoid hefty price hikes when their contracts end under rules taking effect on Saturday. ---- You always have that options right now. At the end of your contract you can change to another provider should you wish to. The fact that people can't be bothered is their fault.
8
14/02/2020 11:08:14 39 8
bbc
3. The Sun Is Shining In The Sky The fact that people can't be bothered is their fault. -- It's not as simple as just clicking a few buttons. If you have sky and a dish, and a Skybox with lots of things recorded you want to watch or keep, to flip between them and Virgin/BT involves hassle. if you move to sky you have to have the dish installed. All first world problems, but still hassle.
12
14/02/2020 11:09:55 24 8
bbc
@3.The Sun Is Shining In The Sky "You always have that options right now. At the end of your contract you can change to another provider should you wish to. The fact that people can't be bothered is their fault." Even if I log in to my account and interrogate the contract details it is still difficult to find the contract end date with my provider. This change in regulation is much needed.
75
14/02/2020 11:45:33 14 6
bbc
"3. The Sun Is Shining In The Sky The fact that people can't be bothered is their fault" --- Spoken like a true selfish ignoramus who hasn't the difficulties in doing something like that as experienced by the Elderly, Disabled and those stuffing from severe mental illnesses etc
141
14/02/2020 12:32:16 2 0
bbc
"3. Posted byThe Sun Is Shining In The Sky You always have that options right now. At the end of your contract you can change to another provider should you wish to. The fact that people can't be bothered is their fault." Not true, certain areas have different speeds for different providers, for instance in my area Virgin offer 300Mbps while Sky and others can only offer 10-50Mbps.
205
14/02/2020 13:13:39 5 3
bbc
3. The Sun Is Shining In The Sky The fact that people can't be bothered is their fault. -- Many, like me, CAN be bothered and can't find anything much better. There is not enough competition. I needed a short contract and somehow in the last 2 years all the no contract broadband has been eliminated, my provider knew this. I wondered how.
4
14/02/2020 11:04:02 149 8
bbc
Marketing, is the alternative name for 'finding a new scam' to rip off trusting consumers. Where did delivering good service at a fair price go?
5
14/02/2020 11:05:43 14 22
bbc
I use my BT email address so widely across sites that it's near-impossible to swap.
7
14/02/2020 11:08:04 14 5
bbc
@5 Then sign up to a google account, add the BT email via IMAP and and move all mails across. Its really is simple.
27
14/02/2020 11:14:37 9 3
bbc
@5. Pigleton "I use my BT email address so widely across sites that it's near-impossible to swap." It is not difficult, but it will take time. - Create an account with a provider that *does* have 2-factor authentication - Update all your contacts/online accounts with new address - Monitor the old account for ones you've missed - Allow yourself 18 months before closing the old account
6
14/02/2020 11:06:03 223 23
bbc
Now all they have to do is get rid of the rip of that is line rental, how many people now use landlines but still have to pay for line rental to have their internet
24
14/02/2020 11:14:27 86 22
bbc
6. Hettar136 Now all they have to do is get rid of the rip of that is line rental, how many people now use landlines but still have to pay for line rental to have their internet == Hang on, just because you don't have a land line phone, doesn't mean you aren't using the piece of wire or fibre or microwave link. That is how you receive your internet and it still has to be maintained.
249
14/02/2020 13:58:33 9 1
bbc
6. Posted by Hettar136 on 3 hours ago Now all they have to do is get rid of the rip of that is line rental, how many people now use landlines but still have to pay for line rental to have their internet ___ Probably because the lines they are paying for are the very same lines needed for the Internet, and because they have had to be massively upgraded to permit the higher speeds.
285
LG
14/02/2020 14:47:20 5 1
bbc
6.Hettar136 Now all they have to do is get rid of the rip of that is line rental, how many people now use landlines but still have to pay for line rental to have their internet. - When Satellite broadband is up and running and it manages same or better connection speeds for same price I'll agree with you, In the meantime...
5
14/02/2020 11:05:43 14 22
bbc
I use my BT email address so widely across sites that it's near-impossible to swap.
7
14/02/2020 11:08:04 14 5
bbc
@5 Then sign up to a google account, add the BT email via IMAP and and move all mails across. Its really is simple.
3
14/02/2020 11:01:31 62 101
bbc
Broadband, TV and phone customers will be given the chance to avoid hefty price hikes when their contracts end under rules taking effect on Saturday. ---- You always have that options right now. At the end of your contract you can change to another provider should you wish to. The fact that people can't be bothered is their fault.
8
14/02/2020 11:08:14 39 8
bbc
3. The Sun Is Shining In The Sky The fact that people can't be bothered is their fault. -- It's not as simple as just clicking a few buttons. If you have sky and a dish, and a Skybox with lots of things recorded you want to watch or keep, to flip between them and Virgin/BT involves hassle. if you move to sky you have to have the dish installed. All first world problems, but still hassle.
47
14/02/2020 11:27:24 11 3
bbc
8. Bossuk "It's not as simple as just clicking a few buttons .If you have sky and a dish...etc" If you have a sky dish you can just end your contract, buy a Freesat box and then pay £0 per month after that.
9
ljs
14/02/2020 11:09:35 6 3
bbc
ANY Chance of BT FINALLY getting rid of ALL THE COPPER wiring YET? Hopefully they will manage this in my lifetime.
10
14/02/2020 11:09:44 27 1
bbc
All too often, companies hike up the prices at the end of a contract. If they have to notify customers their contracts are ending, this will hopefully mean the companies with either: 1. Be obliged to offer a better deal for customers to remain with them or 2. Encourage customers to ditch and switch to another company. Either way, these end of contract 'prompts' can only bode well.
Don't forget to make the provider notify customers prior to their notice period extending in to higher tariff regime. It wasn't clear from the article.
3
14/02/2020 11:01:31 62 101
bbc
Broadband, TV and phone customers will be given the chance to avoid hefty price hikes when their contracts end under rules taking effect on Saturday. ---- You always have that options right now. At the end of your contract you can change to another provider should you wish to. The fact that people can't be bothered is their fault.
12
14/02/2020 11:09:55 24 8
bbc
@3.The Sun Is Shining In The Sky "You always have that options right now. At the end of your contract you can change to another provider should you wish to. The fact that people can't be bothered is their fault." Even if I log in to my account and interrogate the contract details it is still difficult to find the contract end date with my provider. This change in regulation is much needed.
13
14/02/2020 11:10:25 8 5
bbc
I doubt it. They will still make the same profits just load up on different people, the ones who can be bothered to look around for a better deal already! As usual, govt just looking like it's doing something, punishing the wise to feed the dim and lazy, but making sure the top dogs are still winning!
14
14/02/2020 11:10:25 5 2
bbc
What about areas like East Yorkshire where KC have a monopoly. How do 'alternatives' work there?
15
14/02/2020 11:10:25 15 3
bbc
The customer winning, no, the greedy bosses will find away of getting round the new rules....
16
14/02/2020 11:10:45 28 12
bbc
Lets look at other scams as well..like paying utility companies a 'standing charge'. We don't have to pay one when going to a supermarket or petrol station..we pay for what we use. Why has the govt allowed energy companies to charge us for 'the priviledge' of them supplying us...as well as a unit charge?
36
14/02/2020 11:18:19 26 11
bbc
@16. byanthonygh 4 minutes ago "Lets look at other scams as well..like paying utility companies a 'standing charge'." It is not a scam. It costs money to maintain the supply to your property regardless of how much gas or electricity you use.
255
14/02/2020 14:05:07 4 0
bbc
16. Posted by anthonygh on 3 hours ago Lets look at other scams as well..like paying utility companies a 'standing charge'. We don't have to pay one when going to a supermarket or petrol station..we pay for what we use. ____ That's because The Supermarkets etc don't own the connection between you and them. If they owned the road you can bet you would be charged.
17
14/02/2020 11:10:45 32 5
bbc
It's about time they put a stop to preferential deals for new customers too. Banks and banks who call themselves a building society in particular take note; we'd all like to have the opportunity for a 6 month (or more) 0% deal on an outstanding CC balance. Why should "loyal" (which to businesses seems to be a euphemism for "mug") customers be at the back of the queue.
18
14/02/2020 11:10:45 98 6
bbc
I can already choose to switch at the end of my contract but no other broadband supplier in my area can match what I get with my current cable provider so I effectively can't switch but when my contract expires I have to pay more because I am an existing customer. The real issue is there should be a single pricing structure for all customers rather than splitting pricing for new/existing.
19
gjb
14/02/2020 11:11:06 124 1
bbc
Customer loyalty is meaningless to these companies. They have no concept of a fair service at a reasonable price. The next thing that need to be sorted is the price rise mid contract.
20
14/02/2020 11:11:36 38 5
bbc
Curently they still deliberately cheat non new customers. BT denied me the advertised price for a broadband service as it was only for new customers. These corrupt practices have to be made illegal. Let's hope this is one more measure chipping away at corporate deliberate cheating of customers as their primary business operating procedure.
21
14/02/2020 11:13:27 132 2
bbc
I've never understood why being loyal to a company just means you end up paying more for their services. Virgin are the worse for offering great deals, just to newcomers. People being notified about the end of a contract can only be a good thing. If anything, it will mean that it'll act as an extra prompt for customers to ditch and switch.
22
14/02/2020 11:13:27 3 1
bbc
Sounds good but let's see it work in practice. I recently had a very bad experience with BT Sport, after the end of my contract. I was then paying £30/month!!
23
14/02/2020 11:13:57 19 2
bbc
Much of our lives these days seems to be avoiding getting scammed by criminals or companies.
50
14/02/2020 11:28:54 5 3
bbc
23. Old Father Thames "Much of our lives these days seems to be avoiding getting scammed by criminals or companies." It's getting harder to distinguish between them, especially when they rename themselves to get away from a bad name or use the EU "internet search engine right to be forgotten" laws to make finding the evidence harder. This used to be the preserve of the common criminal.
6
14/02/2020 11:06:03 223 23
bbc
Now all they have to do is get rid of the rip of that is line rental, how many people now use landlines but still have to pay for line rental to have their internet
24
14/02/2020 11:14:27 86 22
bbc
6. Hettar136 Now all they have to do is get rid of the rip of that is line rental, how many people now use landlines but still have to pay for line rental to have their internet == Hang on, just because you don't have a land line phone, doesn't mean you aren't using the piece of wire or fibre or microwave link. That is how you receive your internet and it still has to be maintained.
318
14/02/2020 16:00:41 5 1
bbc
24. Breckland Citizen Hang on, just because you don't have a land line phone, doesn't mean you aren't using the piece of wire. That is how you receive your internet and it still has to be maintained. -- Except that BT are planning to do away with that line and go fully VOIP in 2025. Which means it costs them far less to maintain the network. Of course they will pass on the cost savings :o/
25
14/02/2020 11:14:27 27 44
bbc
Great... another article about the erosion of consumer responsibility. I am slowly getting very sick of the "it's not fair", "I didn't know what I was signing" and "I didn't do anything about it" brigade It is about time people learned to be responsible for the products and services they pay for
26
14/02/2020 11:14:27 37 7
bbc
Of all the services in this Country, broadband is at the lowest on my list of ripoffs. Fast cheap reliable, and plenty of competition. I'd like to have the same choice and service with the rip off that is rail travel.
5
14/02/2020 11:05:43 14 22
bbc
I use my BT email address so widely across sites that it's near-impossible to swap.
27
14/02/2020 11:14:37 9 3
bbc
@5. Pigleton "I use my BT email address so widely across sites that it's near-impossible to swap." It is not difficult, but it will take time. - Create an account with a provider that *does* have 2-factor authentication - Update all your contacts/online accounts with new address - Monitor the old account for ones you've missed - Allow yourself 18 months before closing the old account
28
14/02/2020 11:15:28 17 2
bbc
Sky wouldn't give me the same deal as new customers, even after over charging me by adding services I didn't need. I phoned them, gave them a chance to give me a similar deal. I am no longer a Sky customer. Don't miss them either, they don't have the range of programs they used to have.
29
14/02/2020 11:15:28 6 5
bbc
10 days is stupid if posted; 30 days is barely enough time to shop around; probably needs min of 40 days receipt of communication (not them sending it). Service providers use loyal customers paying higher rates to subsidize new discounted joiners so they are not going to give reasonable timescale unless imposed on them.
30
xlr
14/02/2020 11:16:28 8 4
bbc
We need more regulations like this, not less. Javid was very much a fan of minimum regulation, and Boris' voting pattern (if not what he says) very much indicates he is too. I very much fear Boris will start his "bonfire of the regulations" as soon as he has everyone who disagrees with him punted out the party, and Ofcom get emasculated.
31
14/02/2020 11:16:28 170 4
bbc
Virgin put my broadband price up twice within contract. I complained. All they said they could do was delay the price hike for 6 months. I can't get fiber with another provider. The product is great, it's the unjust mid-term price hikes I'm opposed to and I wish they were banned.
32
meh
14/02/2020 11:17:49 6 9
bbc
Holy moly. I never knew once my contract has expired i can shop around for a cheaper contract with another provider. This is definitely news to me.
33
14/02/2020 11:17:49 14 3
bbc
The sceptic in me notes what happend to overdrafts. The easy way to dodge this is to raise all prices to cover any loss with a bit extra as while they're at it, they might as well?
34
14/02/2020 11:17:49 7 3
bbc
BB customers should check out some of the phone company SIM only data deals and think about using their phone as a mobile hotspot. I have unlimited data at £12 p.m. and download speed is twice my BB speed. Unfortunately I didn't discover this until signing a new BB contract....but I will be going SIM only when it ends.
38
14/02/2020 11:18:39 1 2
bbc
@34 Great deal - what company is that SIM from?
Good to see a Prime Minister who realises that EU London is not the whole of the UK and that the UK has plenty of potential to regain the Great from the North East to the South West in fact ALL OVER our BLESSED ISLE Keep up the good work Prime Minister and Dominic Cummings and whoever else is for the goodness of the UK The majority Removed
16
14/02/2020 11:10:45 28 12
bbc
Lets look at other scams as well..like paying utility companies a 'standing charge'. We don't have to pay one when going to a supermarket or petrol station..we pay for what we use. Why has the govt allowed energy companies to charge us for 'the priviledge' of them supplying us...as well as a unit charge?
36
14/02/2020 11:18:19 26 11
bbc
@16. byanthonygh 4 minutes ago "Lets look at other scams as well..like paying utility companies a 'standing charge'." It is not a scam. It costs money to maintain the supply to your property regardless of how much gas or electricity you use.
52
14/02/2020 11:30:05 3 7
bbc
@36. PubBike "It is not a scam. It costs money to maintain the supply to your property regardless of how much gas or electricity you use." Does it really? What costs?
149
14/02/2020 12:39:30 5 2
bbc
@36. Posted byPubBikeon 1 hour ago "It is not a scam. It costs money to maintain the supply to your property regardless of how much gas or electricity you use." Not much, once the supply is in place. And why does the standing charge differ so much between suppliers and tariffs (some offer no standing charge but a higher rate)? It should be a fixed (low) price determined by the regulator.
174
14/02/2020 12:57:09 12 9
bbc
"36. It is not a scam. It costs money to maintain the supply to your property regardless of how much gas or electricity you use. " It IS a scam. They don't have standing charges to pay for the use of tills in supermarkets or pumps at filling stations. Some utility companies don't have standing charges. Of course it's a scam; maintenance should come out of general income.
37
14/02/2020 11:18:39 6 3
bbc
I took out a new contract with Plusnet last week and am now paying £11 a month less for the exact same thing. I will give then their due though, i did it because they emailed me and told me. Never had a complaint with them at all.
34
14/02/2020 11:17:49 7 3
bbc
BB customers should check out some of the phone company SIM only data deals and think about using their phone as a mobile hotspot. I have unlimited data at £12 p.m. and download speed is twice my BB speed. Unfortunately I didn't discover this until signing a new BB contract....but I will be going SIM only when it ends.
38
14/02/2020 11:18:39 1 2
bbc
@34 Great deal - what company is that SIM from?
39
14/02/2020 11:19:20 6 2
bbc
How about insurance though?
40
14/02/2020 11:19:50 25 3
bbc
Sounds like a good idea. When you compare us to the US we actually do ok in this area. their telecoms giants spend a lot of money lobbying so they have state monopolies on the internet, charge 150 dollars a month for broadband and have ended net neutrality. good to see we aren't on their slippery slope.
43
14/02/2020 11:21:41 3 1
bbc
@40 yet*
41
14/02/2020 11:21:41 40 10
bbc
1. These "contracts" are designed to generate revenue - price rises at the end of the contract should be limited by law to the _official_ rate of inflation. 2. It should be illegal to offer "predatory contracts" i.e "special offers" available only to new customers.
42
MDR
14/02/2020 11:21:41 20 10
bbc
This is a good move but people do need to take some responsibility for their own finances. When i sign a new contract with these services I make a note when the contract ends and a month before that I shop around and get the next best deal... its not really difficult at all.
40
14/02/2020 11:19:50 25 3
bbc
Sounds like a good idea. When you compare us to the US we actually do ok in this area. their telecoms giants spend a lot of money lobbying so they have state monopolies on the internet, charge 150 dollars a month for broadband and have ended net neutrality. good to see we aren't on their slippery slope.
43
14/02/2020 11:21:41 3 1
bbc
@40 yet*
44
14/02/2020 11:24:02 47 2
bbc
I had BT for £30 and it typically ran at 2mb/s (not able to stream or work from home). But daily it would cut out and often run at less than 0.5mb/s. I phoned them because I wanted to leave the contract - not get compensation or anything - and they said I couldn't leave as the frequency of cut outs was what they'd expect for such a poor connection. What a joke.
62
14/02/2020 11:37:39 4 1
bbc
@44 "I had BT ... it typically ran at 2mb/s ... But daily it would cut out and often run at less than 0.5mb/s... said I couldn't leave as the frequency of cut outs was what they'd expect for such a poor connection." We had the same - except we got 384Kb (not Mb) when we moved house. They tried to hold us to contract. We referred the case to the Ombudsman and they quickly changed their mind!
64
14/02/2020 11:38:09 10 2
bbc
44. Posted by jamie IMO you should only pay depending on your downloand/upload speed. Being a BT user on a one up from a cup-and-string connection get very annoyed at paying the same rates as those on massive fibre optic and high speed connections. Rates should be proportional to the performance your are getting and might incentivise them to get a move on with high speed broadband roll out.
167
14/02/2020 12:53:37 3 0
bbc
"44. I had BT for £30 and it typically ran at 2mb/s (not able to stream or work from home). But daily it would cut out and often run at less than 0.5mb/s." That's BT for you - fool to use them. They promise me up to 18 MBPS; I got 0.5 and the blamed my equipment/installation. Changed to talktalk, promised same speed, and I usually get 16 - 17.5, same equipment and installation. BT = crooks
45
14/02/2020 11:26:23 11 32
bbc
Nanny state. Was it really so hard to put the contract end date in your diary/calendar and start looking for new deals say 30 days ahead of that? Why do we expect everything to be done for us.. what happened to personal responsibility?
46
14/02/2020 11:27:14 7 6
bbc
This is all well and good, but these companies want to maintain profit margins, so we’ll all pay more as a result.
8
14/02/2020 11:08:14 39 8
bbc
3. The Sun Is Shining In The Sky The fact that people can't be bothered is their fault. -- It's not as simple as just clicking a few buttons. If you have sky and a dish, and a Skybox with lots of things recorded you want to watch or keep, to flip between them and Virgin/BT involves hassle. if you move to sky you have to have the dish installed. All first world problems, but still hassle.
47
14/02/2020 11:27:24 11 3
bbc
8. Bossuk "It's not as simple as just clicking a few buttons .If you have sky and a dish...etc" If you have a sky dish you can just end your contract, buy a Freesat box and then pay £0 per month after that.
68
14/02/2020 11:41:01 2 4
bbc
47. Posted byPubBikeon 9 minutes ago 8. Bossuk "It's not as simple as just clicking a few buttons .If you have sky and a dish...etc" If you have a sky dish you can just end your contract, buy a Freesat box and then pay £0 per month after that. ------------ I had to change my dish, sky lnb's didn't pick up freesat frequencies
48
14/02/2020 11:28:14 5 4
bbc
Companies set out to cheat their way out of real competing. This pretence offering lower prices to the tiny few who can switch is a deliberate sham. Specifically to avoid competition of each company only having one price that customers can compare directly. Its standard, cheat, don't compete at your function, particularly retail. They know most can't & don't switch constantly, are old, have lives
49
14/02/2020 11:28:34 6 1
bbc
This shouldn't really be necessary, but it seems to be, so... good.
23
14/02/2020 11:13:57 19 2
bbc
Much of our lives these days seems to be avoiding getting scammed by criminals or companies.
50
14/02/2020 11:28:54 5 3
bbc
23. Old Father Thames "Much of our lives these days seems to be avoiding getting scammed by criminals or companies." It's getting harder to distinguish between them, especially when they rename themselves to get away from a bad name or use the EU "internet search engine right to be forgotten" laws to make finding the evidence harder. This used to be the preserve of the common criminal.
51
14/02/2020 11:29:25 57 52
bbc
Good news but it's a shame we can't get out of our contracts with the BBC / TV licensing who are hiking the fee this year
56
14/02/2020 11:35:38 5 3
bbc
@51. PeterC "Good news but it's a shame we can't get out of our contracts with the BBC / TV licensing who are hiking the fee this year" It's not a contract that's why, it's a legal requirement and the BBC don't set the amount...but that doesn't help your agenda I guess. "The licence fee is formally set by the Secretary of State for Culture, Media and Sport "
51. Posted by PeterC Just now Good news but it's a shame we can't get out of our contracts with the BBC / TV licensing who are hiking the fee this year. - You don't have contract with the BBC/TV licencing and they are allowed to make inflationary increases. It's only £3 a week FFS, get over it or don't watch live TV. Removed
224
14/02/2020 13:34:30 14 9
bbc
51. Posted by PeterC on 2 hours ago Good news but it's a shame we can't get out of our contracts with the BBC / TV licensing who are hiking the fee this year Yeah, by £3...after years of freezing it. How will we cope?
36
14/02/2020 11:18:19 26 11
bbc
@16. byanthonygh 4 minutes ago "Lets look at other scams as well..like paying utility companies a 'standing charge'." It is not a scam. It costs money to maintain the supply to your property regardless of how much gas or electricity you use.
52
14/02/2020 11:30:05 3 7
bbc
@36. PubBike "It is not a scam. It costs money to maintain the supply to your property regardless of how much gas or electricity you use." Does it really? What costs?
54
14/02/2020 11:33:17 3 3
bbc
@52. George "Does it really? What costs?" One example: Meter reading. The person that reads your meter needs to get paid however much electricity you use. They are not on commission!
53
14/02/2020 11:33:17 3 1
bbc
Does this include mobiles? Their 'upgrades' or contract renewals are extortion. At the end of my last contract, the best they could offer me as an existing customer was worse roaming and less data for £10/mo more! I switched operators and then came back as a 'new' customer, and was offered double the data, free worldwide roaming and a free new phone for £10/mo *less* than I had been paying!
52
14/02/2020 11:30:05 3 7
bbc
@36. PubBike "It is not a scam. It costs money to maintain the supply to your property regardless of how much gas or electricity you use." Does it really? What costs?
54
14/02/2020 11:33:17 3 3
bbc
@52. George "Does it really? What costs?" One example: Meter reading. The person that reads your meter needs to get paid however much electricity you use. They are not on commission!
66
14/02/2020 11:40:00 3 6
bbc
@54. PubBike "@52. George "Does it really? What costs?" One example: Meter reading. The person that reads your meter needs to get paid however much electricity you use. They are not on commission" I read my own and use their app. And are you telling me that cost isn't already factored into the huge unit charge anyway ? How many peoples energy charges are < £1000 a year, not many I bet ?
55
14/02/2020 11:34:27 4 2
bbc
@PubBike It is not a scam. It costs money to maintain the supply to your property regardless of how much gas or electricity you use. ........................... So why not simply embed the charge into the tariff, so the customer knows exactly what the cost is ? Much like the cost of a litre of petrol which contains the cost of supply ?
61
14/02/2020 11:36:48 3 1
bbc
55. Ducati "So why not simply embed the charge into the tariff, so the customer knows exactly what the cost is ?" You can get tariffs that both do and don't include a standing charge. There is no need to regulate this. Let the consumer decide.
51
14/02/2020 11:29:25 57 52
bbc
Good news but it's a shame we can't get out of our contracts with the BBC / TV licensing who are hiking the fee this year
56
14/02/2020 11:35:38 5 3
bbc
@51. PeterC "Good news but it's a shame we can't get out of our contracts with the BBC / TV licensing who are hiking the fee this year" It's not a contract that's why, it's a legal requirement and the BBC don't set the amount...but that doesn't help your agenda I guess. "The licence fee is formally set by the Secretary of State for Culture, Media and Sport "
57
14/02/2020 11:36:08 6 1
bbc
Broadband is a utility service and should be strictly regulated to ensure standards and availability. This should include pricing, especially where non essential TV costs incurred by the provider (like BT sport ?) are used as an excuse to inflate broadband costs across the board. Time to get tough Ofcom.
51
14/02/2020 11:29:25 57 52
bbc
Good news but it's a shame we can't get out of our contracts with the BBC / TV licensing who are hiking the fee this year
58
LG
bbc
51. Posted by PeterC Just now Good news but it's a shame we can't get out of our contracts with the BBC / TV licensing who are hiking the fee this year. - You don't have contract with the BBC/TV licencing and they are allowed to make inflationary increases. It's only £3 a week FFS, get over it or don't watch live TV. Removed
58: "You don't have contract with the BBC/TV licencing and they are allowed to make inflationary increases. It's only £3 a week FFS, get over it or don't watch live TV." ----- While I agree with the relativey small cost, there is a principle at stake. Paying the BBC even if you don't want to watch BBC programmes is like paying Asda an annual subscription so you can shop at Tesco. Removed
82
14/02/2020 11:50:35 15 8
bbc
58: "You don't have contract with the BBC/TV licencing and they are allowed to make inflationary increases. It's only £3 a week FFS, get over it or don't watch live TV." It would be even less if we replaced expensive presenters with up and coming ones. Why Lineker is still host of MOTD I don't know.
59
14/02/2020 11:36:28 25 1
bbc
"... if you don't want to switch, you should always negotiate with the provider at the end of your contract term to see if a better deal is available." This "customer retention department" lark annoys the h3ll out of me. Why should an existing customer have to go cap in hand to the provider. If they can offer a better deal, they should offer that deal at the outset.
60
14/02/2020 11:27:28 6 24
bbc
Nanny State steps in again and the end result will not be good as usual. Let people look after their own affairs. Can`t be bothered? Makes it cheaper for those that do.
55
14/02/2020 11:34:27 4 2
bbc
@PubBike It is not a scam. It costs money to maintain the supply to your property regardless of how much gas or electricity you use. ........................... So why not simply embed the charge into the tariff, so the customer knows exactly what the cost is ? Much like the cost of a litre of petrol which contains the cost of supply ?
61
14/02/2020 11:36:48 3 1
bbc
55. Ducati "So why not simply embed the charge into the tariff, so the customer knows exactly what the cost is ?" You can get tariffs that both do and don't include a standing charge. There is no need to regulate this. Let the consumer decide.
44
14/02/2020 11:24:02 47 2
bbc
I had BT for £30 and it typically ran at 2mb/s (not able to stream or work from home). But daily it would cut out and often run at less than 0.5mb/s. I phoned them because I wanted to leave the contract - not get compensation or anything - and they said I couldn't leave as the frequency of cut outs was what they'd expect for such a poor connection. What a joke.
62
14/02/2020 11:37:39 4 1
bbc
@44 "I had BT ... it typically ran at 2mb/s ... But daily it would cut out and often run at less than 0.5mb/s... said I couldn't leave as the frequency of cut outs was what they'd expect for such a poor connection." We had the same - except we got 384Kb (not Mb) when we moved house. They tried to hold us to contract. We referred the case to the Ombudsman and they quickly changed their mind!
63
14/02/2020 11:37:59 2 2
bbc
I talked to BT I have 67Mb/s now and pay £85 a month for everything. end of contract this week. So called BT and got 147Mb/s same tv and stuff and now pay £67 a month.
44
14/02/2020 11:24:02 47 2
bbc
I had BT for £30 and it typically ran at 2mb/s (not able to stream or work from home). But daily it would cut out and often run at less than 0.5mb/s. I phoned them because I wanted to leave the contract - not get compensation or anything - and they said I couldn't leave as the frequency of cut outs was what they'd expect for such a poor connection. What a joke.
64
14/02/2020 11:38:09 10 2
bbc
44. Posted by jamie IMO you should only pay depending on your downloand/upload speed. Being a BT user on a one up from a cup-and-string connection get very annoyed at paying the same rates as those on massive fibre optic and high speed connections. Rates should be proportional to the performance your are getting and might incentivise them to get a move on with high speed broadband roll out.
65
14/02/2020 11:38:29 4 2
bbc
People, please read all contracts, dont just sign contracts, dont get pressurised by sales people hovering and watching you.read all lines and question any issues.also draw a line on lines you dont want, ask them to review, though its a great idea getting these rules in, suppliers will find a way out or get a loop to crawl out of it. Answers on a £3.00 note.
54
14/02/2020 11:33:17 3 3
bbc
@52. George "Does it really? What costs?" One example: Meter reading. The person that reads your meter needs to get paid however much electricity you use. They are not on commission!
66
14/02/2020 11:40:00 3 6
bbc
@54. PubBike "@52. George "Does it really? What costs?" One example: Meter reading. The person that reads your meter needs to get paid however much electricity you use. They are not on commission" I read my own and use their app. And are you telling me that cost isn't already factored into the huge unit charge anyway ? How many peoples energy charges are < £1000 a year, not many I bet ?
71
14/02/2020 11:42:41 4 3
bbc
@66. George "I read my own and use their app." The programmers that code the app need to be paid. They're not on commission either. They have to keep the app updated with all the latest phone and operating system updates. It is ongoing. Same with smart meters. There is a lot of the business (e.g. people, processes and technology) that must carry on regardless of consumption.
67
14/02/2020 11:41:01 5 3
bbc
I have a much better idea. Ban Contracts. Why do i need to sign a 2 or 1 yr deal for gas,electricity,internet,phone, mobile phone in the first place? Its not like at the end of 12 months we will no longer require electricity for example. the whole system is designed to lock people in and hope they forget about the end date!
47
14/02/2020 11:27:24 11 3
bbc
8. Bossuk "It's not as simple as just clicking a few buttons .If you have sky and a dish...etc" If you have a sky dish you can just end your contract, buy a Freesat box and then pay £0 per month after that.
68
14/02/2020 11:41:01 2 4
bbc
47. Posted byPubBikeon 9 minutes ago 8. Bossuk "It's not as simple as just clicking a few buttons .If you have sky and a dish...etc" If you have a sky dish you can just end your contract, buy a Freesat box and then pay £0 per month after that. ------------ I had to change my dish, sky lnb's didn't pick up freesat frequencies
76
LG
14/02/2020 11:46:03 5 1
bbc
68.exraflad 1 minute ago I had to change my dish, sky lnb's didn't pick up freesat frequencies - Suggest there is some issue with LNB then, my Sky dish/LNB picks up Freesat a treat
81
14/02/2020 11:50:05 5 1
bbc
@68. exraflad "I had to change my dish, sky lnb's didn't pick up freesat frequencies" Sky Q dishes have a different LNB. Normal Sky dishes are compatible You only need to change the LNB back to a Sky/Freesat compatible one. You don't need a new dish, although that may be the cheaper option. https://www.freesat.co.uk/help/using-your-existing-satellite-dish/
69
14/02/2020 11:42:21 4 0
bbc
Great news
70
14/02/2020 11:42:41 9 1
bbc
This idea needs to be extended to energy suppliers (which I do realise is outside of OfCom's remit - before someone here tells me so!)
66
14/02/2020 11:40:00 3 6
bbc
@54. PubBike "@52. George "Does it really? What costs?" One example: Meter reading. The person that reads your meter needs to get paid however much electricity you use. They are not on commission" I read my own and use their app. And are you telling me that cost isn't already factored into the huge unit charge anyway ? How many peoples energy charges are < £1000 a year, not many I bet ?
71
14/02/2020 11:42:41 4 3
bbc
@66. George "I read my own and use their app." The programmers that code the app need to be paid. They're not on commission either. They have to keep the app updated with all the latest phone and operating system updates. It is ongoing. Same with smart meters. There is a lot of the business (e.g. people, processes and technology) that must carry on regardless of consumption.
79
14/02/2020 11:48:04 1 1
bbc
@71 Half a dozen guys in an office in Bangalore writting an app is a lot cheaper than hundreds of meter readers out on the streets, not seen that saving being passed back on to me !! Weren't Smart Meters meant to save them money too ?
72
ken
14/02/2020 11:44:02 2 1
bbc
Interesting let's see if it happens
73
14/02/2020 11:44:32 6 3
bbc
10 days notice is not enough. Mandatory 30 days needed.
294
14/02/2020 14:57:05 5 3
bbc
@"73. Posted bywasnttonyblairfab noton 10 days notice is not enough. Mandatory 30 days needed." --- Why not extend it further to the 12(18) months notice you get when you start the contract?
74
14/02/2020 11:44:52 8 2
bbc
Part of the problem is paying by Direct Debit. It gives too much control to the supplier. Set up a Standing Order instead... they don't like it: they will still get paid but cannot make any changes.
3
14/02/2020 11:01:31 62 101
bbc
Broadband, TV and phone customers will be given the chance to avoid hefty price hikes when their contracts end under rules taking effect on Saturday. ---- You always have that options right now. At the end of your contract you can change to another provider should you wish to. The fact that people can't be bothered is their fault.
75
14/02/2020 11:45:33 14 6
bbc
"3. The Sun Is Shining In The Sky The fact that people can't be bothered is their fault" --- Spoken like a true selfish ignoramus who hasn't the difficulties in doing something like that as experienced by the Elderly, Disabled and those stuffing from severe mental illnesses etc
68
14/02/2020 11:41:01 2 4
bbc
47. Posted byPubBikeon 9 minutes ago 8. Bossuk "It's not as simple as just clicking a few buttons .If you have sky and a dish...etc" If you have a sky dish you can just end your contract, buy a Freesat box and then pay £0 per month after that. ------------ I had to change my dish, sky lnb's didn't pick up freesat frequencies
76
LG
14/02/2020 11:46:03 5 1
bbc
68.exraflad 1 minute ago I had to change my dish, sky lnb's didn't pick up freesat frequencies - Suggest there is some issue with LNB then, my Sky dish/LNB picks up Freesat a treat
86
14/02/2020 11:55:18 0 1
bbc
76. Posted byLGon 4 minutes ago Suggest there is some issue with LNB then, my Sky dish/LNB picks up Freesat a treat --- Could have been, but my Humax box picked up nada until dish/lnb's changed then got them all thanks
51. Posted by PeterC Just now Good news but it's a shame we can't get out of our contracts with the BBC / TV licensing who are hiking the fee this year. - You don't have contract with the BBC/TV licencing and they are allowed to make inflationary increases. It's only £3 a week FFS, get over it or don't watch live TV. Removed
77
bbc
58: "You don't have contract with the BBC/TV licencing and they are allowed to make inflationary increases. It's only £3 a week FFS, get over it or don't watch live TV." ----- While I agree with the relativey small cost, there is a principle at stake. Paying the BBC even if you don't want to watch BBC programmes is like paying Asda an annual subscription so you can shop at Tesco. Removed
88
14/02/2020 11:55:38 7 2
bbc
@77. johnon "While I agree with the relativey small cost, there is a principle at stake. Paying the BBC even if you don't want to watch BBC programmes" And yet you're here, on a BBC website, funded by the licence fee, claiming you don't use BBC services, maybe that's worth £3 a week to you ? "the licence fee is spent on BBC TV channels, radio stations, BBC iPlayer and online services."
78
14/02/2020 11:48:04 1 1
bbc
About time too, I hope it applies to other bundled services. I failed to notice that my Sky Sports subscription was out of contract and they upped my payment from £47 to £92. I only noticed when it left the bank. I've since negotiated back to £55
71
14/02/2020 11:42:41 4 3
bbc
@66. George "I read my own and use their app." The programmers that code the app need to be paid. They're not on commission either. They have to keep the app updated with all the latest phone and operating system updates. It is ongoing. Same with smart meters. There is a lot of the business (e.g. people, processes and technology) that must carry on regardless of consumption.
79
14/02/2020 11:48:04 1 1
bbc
@71 Half a dozen guys in an office in Bangalore writting an app is a lot cheaper than hundreds of meter readers out on the streets, not seen that saving being passed back on to me !! Weren't Smart Meters meant to save them money too ?
84
14/02/2020 11:53:07 1 5
bbc
@ 79. George "Half a dozen guys in an office in Bangalore writting an app is a lot cheaper than hundreds of meter readers out on the streets, not seen that saving being passed back on to me !! Weren't Smart Meters meant to save them money too ?" Yes but they still need to get paid, even if it is less. Hence the standing charge, if you have one on your tariff.
80
14/02/2020 11:48:34 10 2
bbc
How about OFCOM goes that little bit further and ensures that the business automatically puts you onto their best rates? Come on now, stop doing things half arsed!
90
14/02/2020 11:56:08 5 0
bbc
@80.King Chock "How about OFCOM goes that little bit further and ensures that the business automatically puts you onto their best rates? Come on now, stop doing things half arsed!" Same as EU banning roaming charges. They should have made it the same rate to call anywhere in the EU from any other country. There is clearly no Single Market for telecomms.
68
14/02/2020 11:41:01 2 4
bbc
47. Posted byPubBikeon 9 minutes ago 8. Bossuk "It's not as simple as just clicking a few buttons .If you have sky and a dish...etc" If you have a sky dish you can just end your contract, buy a Freesat box and then pay £0 per month after that. ------------ I had to change my dish, sky lnb's didn't pick up freesat frequencies
81
14/02/2020 11:50:05 5 1
bbc
@68. exraflad "I had to change my dish, sky lnb's didn't pick up freesat frequencies" Sky Q dishes have a different LNB. Normal Sky dishes are compatible You only need to change the LNB back to a Sky/Freesat compatible one. You don't need a new dish, although that may be the cheaper option. https://www.freesat.co.uk/help/using-your-existing-satellite-dish/
51. Posted by PeterC Just now Good news but it's a shame we can't get out of our contracts with the BBC / TV licensing who are hiking the fee this year. - You don't have contract with the BBC/TV licencing and they are allowed to make inflationary increases. It's only £3 a week FFS, get over it or don't watch live TV. Removed
82
14/02/2020 11:50:35 15 8
bbc
58: "You don't have contract with the BBC/TV licencing and they are allowed to make inflationary increases. It's only £3 a week FFS, get over it or don't watch live TV." It would be even less if we replaced expensive presenters with up and coming ones. Why Lineker is still host of MOTD I don't know.
83
14/02/2020 11:51:06 4 7
bbc
See if you'd all voted big J in then all these would be free ??....
79
14/02/2020 11:48:04 1 1
bbc
@71 Half a dozen guys in an office in Bangalore writting an app is a lot cheaper than hundreds of meter readers out on the streets, not seen that saving being passed back on to me !! Weren't Smart Meters meant to save them money too ?
84
14/02/2020 11:53:07 1 5
bbc
@ 79. George "Half a dozen guys in an office in Bangalore writting an app is a lot cheaper than hundreds of meter readers out on the streets, not seen that saving being passed back on to me !! Weren't Smart Meters meant to save them money too ?" Yes but they still need to get paid, even if it is less. Hence the standing charge, if you have one on your tariff.
94
14/02/2020 11:58:59 5 1
bbc
@84. PubBike "Yes but they still need to get paid, even if it is less. Hence the standing charge, if you have one on your tariff." ...sure, because energy companies struggle to make any money, and never trun a profit !!!!
85
14/02/2020 11:54:37 15 2
bbc
Isn't it simple anyway.... you call up your provider... talk to cancellations... they offer you a reduced price... you say no and go through with the cancellation... you get a phone call back within a few days from their super duper all seeing retention team and they offer you even more money off which you accept. Why they can't just give you that price in the first place is a more annoying issue
76
LG
14/02/2020 11:46:03 5 1
bbc
68.exraflad 1 minute ago I had to change my dish, sky lnb's didn't pick up freesat frequencies - Suggest there is some issue with LNB then, my Sky dish/LNB picks up Freesat a treat
86
14/02/2020 11:55:18 0 1
bbc
76. Posted byLGon 4 minutes ago Suggest there is some issue with LNB then, my Sky dish/LNB picks up Freesat a treat --- Could have been, but my Humax box picked up nada until dish/lnb's changed then got them all thanks
87
14/02/2020 11:55:18 1 2
bbc
How's about offering an option of a non rolling contract ? That way the customer is fully in control and when their current contract ends they loose the service unless they sign another 12/24 months.
58: "You don't have contract with the BBC/TV licencing and they are allowed to make inflationary increases. It's only £3 a week FFS, get over it or don't watch live TV." ----- While I agree with the relativey small cost, there is a principle at stake. Paying the BBC even if you don't want to watch BBC programmes is like paying Asda an annual subscription so you can shop at Tesco. Removed
88
14/02/2020 11:55:38 7 2
bbc
@77. johnon "While I agree with the relativey small cost, there is a principle at stake. Paying the BBC even if you don't want to watch BBC programmes" And yet you're here, on a BBC website, funded by the licence fee, claiming you don't use BBC services, maybe that's worth £3 a week to you ? "the licence fee is spent on BBC TV channels, radio stations, BBC iPlayer and online services."
109
14/02/2020 12:14:57 4 1
bbc
88 "the licence fee is spent on BBC TV channels, radio stations, BBC iPlayer and online services." Part of the licence fee is used to maintain the freeview network and subsidise ITV as well as maintain the BBC. The part I disagree with is that used to extend the broadband network. That should be commercially funded. They get enough money from us to do that in broadband charges.
89
14/02/2020 11:55:38 4 2
bbc
Market forces will only work if it is blindingly easy to use and compare. They should create one electronic exchange, standardise contracts into a set number of categories and make it simple to use and compare. Why haven’t they done this ?
80
14/02/2020 11:48:34 10 2
bbc
How about OFCOM goes that little bit further and ensures that the business automatically puts you onto their best rates? Come on now, stop doing things half arsed!
90
14/02/2020 11:56:08 5 0
bbc
@80.King Chock "How about OFCOM goes that little bit further and ensures that the business automatically puts you onto their best rates? Come on now, stop doing things half arsed!" Same as EU banning roaming charges. They should have made it the same rate to call anywhere in the EU from any other country. There is clearly no Single Market for telecomms.
91
14/02/2020 11:56:18 11 3
bbc
OFCOM need to grow some and work for the public and not be in league with the suppliers. Ban line rental for a start. Sky "rents" a land line from Openreach for £24 a year, charges customers £24 a Month !
92
14/02/2020 11:56:58 4 6
bbc
I'm still waiting for the free broadband I was promised by cuddly Jeremy.
93
14/02/2020 11:58:49 14 2
bbc
I don’t think this has gone far enough. My pet hate is when they set a fixed term contract timeline like 1 Year and the price per month. You sign up and then a few months in they increase the monthly payments and have the audacity to expect you to pay an exit fee if you then decide to leave. It’s not fair, they set the contract term and price in the first place and they should stick to it.
84
14/02/2020 11:53:07 1 5
bbc
@ 79. George "Half a dozen guys in an office in Bangalore writting an app is a lot cheaper than hundreds of meter readers out on the streets, not seen that saving being passed back on to me !! Weren't Smart Meters meant to save them money too ?" Yes but they still need to get paid, even if it is less. Hence the standing charge, if you have one on your tariff.
94
14/02/2020 11:58:59 5 1
bbc
@84. PubBike "Yes but they still need to get paid, even if it is less. Hence the standing charge, if you have one on your tariff." ...sure, because energy companies struggle to make any money, and never trun a profit !!!!
97
14/02/2020 12:02:41 7 2
bbc
94. George "because energy companies struggle to make any money, and never trun a profit" They aren't charities, they are businesses Until they are all nationalised they won't trade unless they have the chance to make a profit. As a consumer you just have to find the most efficient provider
95
14/02/2020 11:59:30 47 1
bbc
My broadband kept going down I was told my “speed” was within their advertised rate. I said it goes down 6/7 times a day, speed is “0”. I terminated the contract. No attempt to persuade me to stay until after I changed provider. I was then bombarded with offers then. About 15 in all that were not offered as an “existing customer”. Existing customer seems to mean, we can mug you off.
96
14/02/2020 12:02:11 3 3
bbc
Well I managed to save £360/year binning the pathetic excuse of a service on our landline. How about OFCOM sorting out Copper and lack of voice clarity useless internet speeds (100-500kB/s) if you happen to live near the end of the line? Either that, or just rip out the rural network and forget about it. If nothing else the countryside would look nicer with less poles.
94
14/02/2020 11:58:59 5 1
bbc
@84. PubBike "Yes but they still need to get paid, even if it is less. Hence the standing charge, if you have one on your tariff." ...sure, because energy companies struggle to make any money, and never trun a profit !!!!
97
14/02/2020 12:02:41 7 2
bbc
94. George "because energy companies struggle to make any money, and never trun a profit" They aren't charities, they are businesses Until they are all nationalised they won't trade unless they have the chance to make a profit. As a consumer you just have to find the most efficient provider
101
14/02/2020 12:07:03 11 2
bbc
@97. PubBike "They aren't charities, they are businesses Until they are all nationalised they won't trade unless they have the chance to make a profit. As a consumer you just have to find the most efficient provider" ...and there we get to the real problem.... time to start caring about the customer, not the shareholder....
98
14/02/2020 12:03:42 5 1
bbc
Is there any point in trying to switch when there in no alternative? I pay £99 to virgin for a 500Mb service and get TV bundled. I would love to leave as they do not provide a service I want. But who to as Openreach and their aluminium cable will only provide upto 1Mb and charge for 70Mb. We need now a universal FTTP service providing 1Gb. A charging model that say you pay for what they provide.
99
14/02/2020 12:00:42 5 2
bbc
A tip for everyone, after receiving my home and contents insurance quote which was increased from last year, we insured with the same company in my wife's name and saved £60. Try it!!
108
14/02/2020 12:14:37 2 0
bbc
"99. Posted byArchie Gallacheron 9 minutes ago A tip for everyone, after receiving my home and contents insurance quote which was increased from last year, we insured with the same company in my wife's name and saved £60. Try it!!" Anyone who renews any insurance (or other contract) without haggling and shopping around is a mug. Why stay with the same company, loyalty does not pay?
125
14/02/2020 12:23:22 6 2
bbc
"99.Archie Gallacher A tip for everyone, after receiving my home and contents insurance quote which was increased from last year, we insured with the same company in my wife's name and saved £60. Try it!!" They see your wife as a new customer so give her the better deal. They see you as loyal so don't give you a good deal. Next time use another family member and get the better deal again.
100
14/02/2020 12:06:13 20 3
bbc
its about time that line rental was done away with . and broadband companies should give a good deal without having to be told to do so